Wonderful airline to travel with. The accommodations are always great.
The staff was great. The food really wasn’t good
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "Very comfortable; excellent service"
Khuyết điểm: "Food"
Ưu: "Singapore airlines never disappoints"
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Food could have been better."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Ưu: "See above"
Khuyết điểm: "See above"
Khuyết điểm: "I liked everything"
Ưu: "More space then previous flights. Attendants very pleasant and helpful."
Khuyết điểm: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "Movies selection was great."
Khuyết điểm: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Excellent attention to service and comfort."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Khuyết điểm: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Ưu: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Ưu: "Personal Touch!"
Khuyết điểm: "No such!"
Khuyết điểm: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Ưu: "Crew was very friendly and good service."
Ưu: "Nothing specific"
Khuyết điểm: "No real dramas"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service and very friendly staff."
Ưu: "Great service with a smile and can do attitude"
Ưu: "Vegeterian breakfast was good thou ."
Khuyết điểm: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ưu: "Entertainment was great"
Khuyết điểm: "The food is getting worse"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Ưu: "It is really nice to have a direct flight option to Singapore"
Ưu: "Arrival in Canberra was excellent."
Khuyết điểm: "Horrendously uncomfortable business-class seat for a redeye flight."
Ưu: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Ưu: "loved the hot towels and the entertainment provided"
Ưu: "Nothing i like"
Khuyết điểm: "Terrible ground service in changi airport singapore"
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "Service and Operation"
Khuyết điểm: "The plane ... its old, in need of a new interior as things are falling off and dirty ... Flew business class and although the service makes up for the old aircraft, i think SQ can do so much better !!!"
Ưu: "The vouchers at the airport enabling us to have a shower just lovely"
Khuyết điểm: "Enterntainment average on last flight and seats were hard."
Khuyết điểm: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Everything was wonderful!
Q Suites much better than standard business class.
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
The staff was extremely attentive and did everything to make the flight comfortable. The atmosphere was relaxing.
Ưu: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Khuyết điểm: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "To long lay over"
Khuyết điểm: "Direct flight from South Africa to USA"
Khuyết điểm: "Mu luggage got broken"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The crew was polite and professional"
Khuyết điểm: "The food was disgusting The plane is dirty The bags are treated badly"
Ưu: "Leg room and cleanlness. Polite crew members"
Khuyết điểm: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Ưu: "Love the service of qattar"
Khuyết điểm: "Everything was amazing"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Too tired after almost 24 hours traveling. No complaints."
Ưu: "Best business class I have ever been on. Better than most First class."
Ưu: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Khuyết điểm: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Khuyết điểm: "Nothing"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Khuyết điểm: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."
Ưu: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Khuyết điểm: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Ưu: "Cabin crews were politie"
Khuyết điểm: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"
Ưu: "Lots of entertainment"
Khuyết điểm: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Ưu: "Helpful crew"
Khuyết điểm: "Food quality and quantity Cramped seating"
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Ưu: "Stopover in Doha fun. The people are so friendly."
Khuyết điểm: "The entertainment did not include any music (classical or otherwise)."
Ưu: "Very very clean plane."
Khuyết điểm: "Movie selection could be improved. Second meal had no vegan option."
Khuyết điểm: "Lack of internet access is not acceptable during long flights."
Khuyết điểm: "Okay"
Khuyết điểm: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Individual entertainment"
Khuyết điểm: "Boarding was mass chaos, crew wasn't very friendly. Food was passable, eggs were awful."
Ưu: "Crew was great. Very helpful and caring"
Khuyết điểm: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Khuyết điểm: "Norhing really"
Khuyết điểm: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Ưu: "Good, comfortable and smooth flight. Food was better than expected."
Khuyết điểm: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Ưu: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Khuyết điểm: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
Khuyết điểm: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Ưu: "Qatar airways 3 hrs short flight was spectacular at all levels"
Ưu: "Good staff and service."
Khuyết điểm: "Too long a flight and require more leg room and reclining seats to be more comfortable."
Khuyết điểm: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."
Ưu: "The Boing 777."
Khuyết điểm: "Flight attendants English very poor."
Khuyết điểm: "The food in economy class and the lack of interest of the air hostesses."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "The entire Qatar crew was very attentive and accommodating."
Khuyết điểm: "Requested isle seat from DOHA to Houston but was issued middle seat."
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
The crew was doing the job, was helpful. But felt it was a bit more curt and rough on edges. May be it’s the communication.
Khuyết điểm: "Being on time"
Ưu: "Crew was better and helpful"
Khuyết điểm: "Food has declined significantly over the past few years"
Ưu: "The crew was okay And the seats good it’s little wide In general was okay"
Khuyết điểm: "The food not so good I like service on the plane was good"
Ưu: "flight was very empty, so crew very accommodating. boarding simple with so few"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Khuyết điểm: "Service, seats in bad shape, screen not working, ......"
Ưu: "The entertainment system. Easy to use and huge variety."
Khuyết điểm: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Ưu: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Khuyết điểm: "The delay"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"
Ưu: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Khuyết điểm: "Codebase flights and no one looking as us as customers."
Ưu: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Ưu: "I was very pleased with the service and customer care the airlines displayed."
Ưu: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Khuyết điểm: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Ưu: "The flight attendants were very professional, friendly and attentive. We were also impressed with the amenities -- every passenger received free headphones, drinks, pillow and blanket."
Khuyết điểm: "The overhead lights did not seem to align with the correct seats."
Ưu: "Not much."
Khuyết điểm: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Ưu: "I liked the food and entertainment only."
Khuyết điểm: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Ưu: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Khuyết điểm: "Did not get wheelchair assistance for my dad as requested."
Khuyết điểm: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
Khuyết điểm: "Not having an aisle seat made it very difficult for my handicapped husband to get in and out of his seat. We had to wait for our neighbors to step out of their seat and take advantage to do the same. Felt very claustrophobic. Service was not good, we rang the bell several times to get some help and no one came to our assistance and we gave up after that. The crew told us they had run out of some juices that we would have liked."
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Ưu: "Crew was lovely and very helpful. I felt very taken care of. Amenities were great! Got plenty of food and drink. Overall very comfortable."
Ưu: "The aircraft windows were clean, that's about it!"
Khuyết điểm: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Ưu: "Great airplanes. Crew is is helpful and kind."
Ưu: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Khuyết điểm: "Was served the wrong meal even though I double-checked with the FA."
Ưu: "Everything was excellent. Emirates is a quality airway."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Khuyết điểm: "Too long layover"
Khuyết điểm: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Khuyết điểm: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Ưu: "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
Khuyết điểm: "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."
Ưu: "Overall Emirates airlines is the best"
Ưu: "Very professional and very good in customer care"
Ưu: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Khuyết điểm: "None"
Ưu: "Available movies are great! Food is really good, but if your seat is in the end of the plaine, your choises of food will be smaller (meat plates ends before you get the opportunity to ask for it)."
Khuyết điểm: "Emirates is located in a crowded terminal in Cairo and from the airport entrance to the gate can take you more than one hour. Also, some people in this airport don't respect the queue, so you have to pay attention on your place in the line and sometimes, 'fight' for it. My flight had lots of kids, and even asking the parents to control their kids, it didn't happened. During part of my flight I had a child kicking the back of my seat!"
Ưu: "I liked the service, food and the crews behavior"
Khuyết điểm: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"
Ưu: "The hygiene kits that they offer! They are awesome and very much appreciated."
Khuyết điểm: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."
Khuyết điểm: "Quality of mattress is way inferior to the one given in the Boston to Dubai leg."
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Khuyết điểm: "One really bad movie."
Ưu: "The staff is very customer friendly. One of the best. I"
Khuyết điểm: "In general the toilets are clean but for this trip they weren’t very neat."
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "flight delayed as usual"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Khuyết điểm: "90 minutes delayed"
Khuyết điểm: "Was not able to change my flight"
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "Good customer service."
Khuyết điểm: "Could have used one more snack and more water although should have maybe asked. Dinner was good though."
Khuyết điểm: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "The crew was polite, caring and friendly towards passengers. I had a pleasant time during the long flight. The food options were good."
Khuyết điểm: "Cup noodles were not really a good snack idea given the fact that we were sitting in a closed environment. The smell was too much for such a long flight..."
Ưu: "Great crew, very professional. Food good. Easy boarding. Staff at check in were great fixing the problem of my seating."
Khuyết điểm: "I had booked my seats online, however nothing was in place when checking in."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "We arrived late again."
Ưu: "caring flight attendant went extra mile to move people into better seats if they were available."
Khuyết điểm: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
Khuyết điểm: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "Decent crew"
Khuyết điểm: "Bad food"
Ưu: "The crew is bilingual and they work and move fast"
Khuyết điểm: "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "Cathay Pacific offers terrific service and decent food. The entertainment selection was good. Sitting in economy is tough for 14.5 hours unless you’re in a pod."
Khuyết điểm: "Seats were a bit cramped, not a lot of legroom. The overhead bin for the middle row in aisle 64 is smaller than other bins."
Khuyết điểm: "A white hair found inside the main course. The crew return it back to you."
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "excellent flight attendents"
Ưu: "Great service attitude. Friendly with smile. Love their service"
Khuyết điểm: "A short flight with just snacks. Seems downgraded the international flight standard."
Khuyết điểm: "To the guy in 26G, it was incredible how you ignored three flight attendants when they asked you to put away your laptop. You were so obsessed with your own self interests that the general safety of your fellow passengers was not important. That must have been some email that you had to keep typing even as the plane was pulling away from the gate. So important in fact that you didn't touch your laptop for another two+ hours. But you did get it out again and proceeded to pull the same stunt as we descended. Stunning behaviour. I enjoyed how you convinced the crew to put your laptop in the overhead bin both times. I believe the clincher was the four carry on bags you had with you. Priceless. Guess you should be grateful you weren't on a US domestic flight. But I'm sure you would have turned the story away from you and on to the crew."
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Ưu: "It was a long flight, but service was excellent."
Khuyết điểm: "nothing to complain about"
Ưu: "Food nice, much better than KLM. Typical great Asian service."
Khuyết điểm: "No information as to why boarding was over 30 minutes late, even though last call was announced!"
Ưu: "I enjoyed the meals during the flight. The meals that were provided has a salad, main course, fruits and desert. Good amount of leg room, comfortable seating and enterntainments of movie and music."
Khuyết điểm: "I don't really like the buzzing sound when the plane was in motion (as most planes were, I believe)."
Khuyết điểm: "We didn't get to fly on Cathay, our flight was delayed and thank god WE asked if that would effect our connecting flight in Hong Kong because we would have missed it had WE not asked (the agent should have checked that for us). We had to fly on Thai airways vs. Cathay. We were on our honeymoon trip, we had to fly a different airline, we got stuck in middle seats and couldn't sit together. Not exactly how you like to spend a honeymoon trip, removed from your spouse and sitting with strangers stuck in the middle which wasn't what we booked. Extremely disappointing!"
Missed flights due to inadequate scheduling and time between flight, late flight departures and arrivals.
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
Ưu: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Khuyết điểm: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"
Ưu: "The crew was very lazy and not professional"
Khuyết điểm: "Don't stop demanding from the crew"
Ưu: "Great smooth flight, crew were friendly and many movies and shoes to choose from."
Khuyết điểm: "Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok."
Khuyết điểm: "crew at the gate."
Khuyết điểm: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Khuyết điểm: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Khuyết điểm: "Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position."
Ưu: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Khuyết điểm: "Free Wifi."
Ưu: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Khuyết điểm: "Nothing!"
Ưu: "Swiss is always excellent"
Ưu: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Khuyết điểm: "Nothing"
Ưu: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Khuyết điểm: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."
Ưu: "Again boarding was smooth"
Khuyết điểm: "The seats were terrible"
Ưu: "I like the way they take care of their guests, I have 0 complaints"
Ưu: "Staff, food, on board entertainment all very impressive. Great flight."
Ưu: "The crew and flight"
Khuyết điểm: "No airconditioning while waiting on the shuttle bus to the plane"
Ưu: "good flight didn’t have any problems"
Ưu: "The service was exceptional and there was great entertainment available on board."
Ưu: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Khuyết điểm: "Cramped in economy"
Ưu: "Les hôtesses ont été super gentilles. Merci!!!"
Khuyết điểm: "L’espace entre les sièges est très réduit"
Khuyết điểm: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Khuyết điểm: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Khuyết điểm: "They left my bag in Switzerland"
Ưu: "Nothing special"
Khuyết điểm: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Ưu: "The flight left on time and arrived a bit early."
Khuyết điểm: "Everything was fine"
Khuyết điểm: "I could not obtain a refund."
Khuyết điểm: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Ưu: "Crew and people were fantastic!"
Khuyết điểm: "LONG lines again. No luggage even with a 4 hour layover"
Khuyết điểm: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."
Khuyết điểm: "At the Budapest airport the attendants were not willing to accommodate to check in my second luggage without a fee, despite the fact that I have a Miles & More card. On the way from NY to Budapest I checked in two luggages prior to arriving to the airport with out any fee. I would like Swiss air to issue a refund. I have my receipt for the excess luggage fee. Thank you, Eva Baud"
Ưu: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Khuyết điểm: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Khuyết điểm: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Ưu: "nice and efficient crew. seats had good space for flight"
Khuyết điểm: "no entertainment."
Ưu: "Flight was not full and I was able to have several seats to spread out"
Khuyết điểm: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Ưu: "Swiss Air was the best airline ever!"
Ưu: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Khuyết điểm: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Ưu: "Crew was sympathetic to the awful seats"
Khuyết điểm: "Just fly had access to the worst seats and we could not change them."
Ưu: "Food and entertainment"
Khuyết điểm: "Mobile app wasnt working for me"
Ưu: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Khuyết điểm: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Ưu: "The seats have been much better"
Khuyết điểm: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Ưu: "Upgraded to business, new 777 plane, good snack"
Khuyết điểm: "No headphones"
Ưu: "There was no food"
Khuyết điểm: "Cramped seating"
Ưu: "I did not like anything about this flight"
Khuyết điểm: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."
Khuyết điểm: "Boarding was awful. It was not claear where the line is for the business class and for the econom class."
Ưu: "Entertainment was great. Staff and food was good as well"
Khuyết điểm: "No room for legs"
Ưu: "Seats we well spaced and comfortable. Crew was attentive."
Khuyết điểm: "Nothing notable. It is a fairly short plane ride so was not expecting any entertainment."