The crew was doing the job, was helpful. But felt it was a bit more curt and rough on edges. May be it’s the communication.
Khuyết điểm: "Being on time"
Ưu: "Crew was better and helpful"
Khuyết điểm: "Food has declined significantly over the past few years"
Ưu: "The crew was okay And the seats good it’s little wide In general was okay"
Khuyết điểm: "The food not so good I like service on the plane was good"
Ưu: "flight was very empty, so crew very accommodating. boarding simple with so few"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Khuyết điểm: "Service, seats in bad shape, screen not working, ......"
Ưu: "The entertainment system. Easy to use and huge variety."
Khuyết điểm: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Ưu: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Khuyết điểm: "The delay"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"
Ưu: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Khuyết điểm: "Codebase flights and no one looking as us as customers."
Ưu: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Ưu: "I was very pleased with the service and customer care the airlines displayed."
Ưu: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Khuyết điểm: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Ưu: "The flight attendants were very professional, friendly and attentive. We were also impressed with the amenities -- every passenger received free headphones, drinks, pillow and blanket."
Khuyết điểm: "The overhead lights did not seem to align with the correct seats."
Ưu: "Not much."
Khuyết điểm: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Ưu: "I liked the food and entertainment only."
Khuyết điểm: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Ưu: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Khuyết điểm: "Did not get wheelchair assistance for my dad as requested."
Khuyết điểm: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
Khuyết điểm: "Not having an aisle seat made it very difficult for my handicapped husband to get in and out of his seat. We had to wait for our neighbors to step out of their seat and take advantage to do the same. Felt very claustrophobic. Service was not good, we rang the bell several times to get some help and no one came to our assistance and we gave up after that. The crew told us they had run out of some juices that we would have liked."
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Ưu: "Crew was lovely and very helpful. I felt very taken care of. Amenities were great! Got plenty of food and drink. Overall very comfortable."
Ưu: "The aircraft windows were clean, that's about it!"
Khuyết điểm: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Ưu: "Great airplanes. Crew is is helpful and kind."
Ưu: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Khuyết điểm: "Was served the wrong meal even though I double-checked with the FA."
Ưu: "Everything was excellent. Emirates is a quality airway."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Khuyết điểm: "Too long layover"
Khuyết điểm: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Khuyết điểm: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Ưu: "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
Khuyết điểm: "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."
Ưu: "Overall Emirates airlines is the best"
Ưu: "Very professional and very good in customer care"
Ưu: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Khuyết điểm: "None"
Ưu: "Available movies are great! Food is really good, but if your seat is in the end of the plaine, your choises of food will be smaller (meat plates ends before you get the opportunity to ask for it)."
Khuyết điểm: "Emirates is located in a crowded terminal in Cairo and from the airport entrance to the gate can take you more than one hour. Also, some people in this airport don't respect the queue, so you have to pay attention on your place in the line and sometimes, 'fight' for it. My flight had lots of kids, and even asking the parents to control their kids, it didn't happened. During part of my flight I had a child kicking the back of my seat!"
Ưu: "I liked the service, food and the crews behavior"
Khuyết điểm: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"
Ưu: "The hygiene kits that they offer! They are awesome and very much appreciated."
Khuyết điểm: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."
Khuyết điểm: "Quality of mattress is way inferior to the one given in the Boston to Dubai leg."
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
Ưu: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Khuyết điểm: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"
Khuyết điểm: "Staff was very friendly, courteous and helpful."
Ưu: "The crew was very lazy and not professional"
Khuyết điểm: "Don't stop demanding from the crew"
Ưu: "Great smooth flight, crew were friendly and many movies and shoes to choose from."
Khuyết điểm: "Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok."
Khuyết điểm: "crew at the gate."
Khuyết điểm: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Khuyết điểm: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Khuyết điểm: "Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position."
Ưu: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Khuyết điểm: "Free Wifi."
Ưu: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Khuyết điểm: "Nothing!"
Ưu: "Swiss is always excellent"
Ưu: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Khuyết điểm: "Nothing"
Ưu: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Khuyết điểm: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."
Ưu: "Again boarding was smooth"
Khuyết điểm: "The seats were terrible"
Ưu: "I like the way they take care of their guests, I have 0 complaints"
Ưu: "Staff, food, on board entertainment all very impressive. Great flight."
Ưu: "The crew and flight"
Khuyết điểm: "No airconditioning while waiting on the shuttle bus to the plane"
Ưu: "good flight didn’t have any problems"
Ưu: "The service was exceptional and there was great entertainment available on board."
Ưu: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Khuyết điểm: "Cramped in economy"
Ưu: "Les hôtesses ont été super gentilles. Merci!!!"
Khuyết điểm: "L’espace entre les sièges est très réduit"
Khuyết điểm: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Khuyết điểm: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Khuyết điểm: "They left my bag in Switzerland"
Ưu: "Nothing special"
Khuyết điểm: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Ưu: "The flight left on time and arrived a bit early."
Khuyết điểm: "Everything was fine"
Khuyết điểm: "I could not obtain a refund."
Khuyết điểm: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Ưu: "Crew and people were fantastic!"
Khuyết điểm: "LONG lines again. No luggage even with a 4 hour layover"
Khuyết điểm: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."
Khuyết điểm: "At the Budapest airport the attendants were not willing to accommodate to check in my second luggage without a fee, despite the fact that I have a Miles & More card. On the way from NY to Budapest I checked in two luggages prior to arriving to the airport with out any fee. I would like Swiss air to issue a refund. I have my receipt for the excess luggage fee. Thank you, Eva Baud"
Ưu: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Khuyết điểm: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Khuyết điểm: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Ưu: "nice and efficient crew. seats had good space for flight"
Khuyết điểm: "no entertainment."
Ưu: "Flight was not full and I was able to have several seats to spread out"
Khuyết điểm: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Ưu: "Swiss Air was the best airline ever!"
Ưu: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Khuyết điểm: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Ưu: "Crew was sympathetic to the awful seats"
Khuyết điểm: "Just fly had access to the worst seats and we could not change them."
Ưu: "Food and entertainment"
Khuyết điểm: "Mobile app wasnt working for me"
Ưu: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Khuyết điểm: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Ưu: "The seats have been much better"
Khuyết điểm: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Ưu: "Upgraded to business, new 777 plane, good snack"
Khuyết điểm: "No headphones"
Ưu: "There was no food"
Khuyết điểm: "Cramped seating"
Ưu: "I did not like anything about this flight"
Khuyết điểm: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."
Khuyết điểm: "Boarding was awful. It was not claear where the line is for the business class and for the econom class."
Ưu: "Entertainment was great. Staff and food was good as well"
Khuyết điểm: "No room for legs"
Ưu: "Seats we well spaced and comfortable. Crew was attentive."
Khuyết điểm: "Nothing notable. It is a fairly short plane ride so was not expecting any entertainment."
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
Seating was run down.. needs lots of improvements..
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Khuyết điểm: "Flight was delayed for 4+ hours"
Khuyết điểm: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Ưu: "The crew was terrific."
Khuyết điểm: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Khuyết điểm: "Crew on the ground was very rude"
Khuyết điểm: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Ưu: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Khuyết điểm: "Explain me to take the bag on time.it was almost left in the airport."
Ưu: "The crew was amazing and extremely helpful!"
Khuyết điểm: "The food could have been better"
Ưu: "Great food and friendly crew."
Khuyết điểm: "Seatback system was old and not very functional."
Ưu: "The comfort of the flight snd kindness of the crew."
Khuyết điểm: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Ưu: "Crew was nice."
Khuyết điểm: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Ưu: "Food and drinks very good"
Khuyết điểm: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Khuyết điểm: "Excelente aerolínea"
Ưu: "Crew was amazing. Service and food was good."
Khuyết điểm: "Random TSA check was not needed at the end when boarding."
Ưu: "Good food and crew"
Khuyết điểm: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Ưu: "Nice staff. Flight on time."
Khuyết điểm: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Ưu: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Khuyết điểm: "Nothing"
Khuyết điểm: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Khuyết điểm: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Ưu: "Food was ok."
Khuyết điểm: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Ưu: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Khuyết điểm: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Ưu: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Khuyết điểm: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Ưu: "The staff were very helpful and professional."
Khuyết điểm: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Ưu: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Ưu: "Not much but the staff"
Khuyết điểm: "No room, boarding was slow, zero bag or legroom"
Khuyết điểm: "Tiny uncomfortable seats."
Ưu: "On time."
Khuyết điểm: "Did not seat together passengers, although booked and checked in at the same time."
Ưu: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Khuyết điểm: "Slight issue with headphone connection, was not the only passenger."
Ưu: "Everything was fine"
Ưu: "Very good male crew member. Pilot genuinely apologetic for the delay."
Khuyết điểm: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Khuyết điểm: "No offer of snack with no egg in it."
Ưu: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Khuyết điểm: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Ưu: "Crew was very nice and the plane was clean and comfortable"
Khuyết điểm: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Khuyết điểm: "Please see comments above about this flight."
Khuyết điểm: "Couldn't make the connection....Overall....an aweful experience!"
Ưu: "Plenty of seat space"
Khuyết điểm: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Khuyết điểm: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Khuyết điểm: "The room between seats is unbearable."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Khuyết điểm: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Ưu: "Free drinks and snack!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Wheel chairs for my ill and aged parents was not provided"
Ưu: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Khuyết điểm: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Ưu: "Ticket price"
Khuyết điểm: "Long check in wait in Dubai. Food was shocking - inedible!"
Ưu: "The in-flight entertainment wad quite nice, even though the screens were old."
Khuyết điểm: "The vegetarian meal was tasteless. I expected way more."