Very poor snack and drink option
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Both airports totally understaffed. Awful experience.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Khuyết điểm: "Wifi on klm"
Khuyết điểm: "Internet"
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Khuyết điểm: "Boarding was crazy. Could not everyone in the gate area."
Ưu: "Everything works and quick to get to destination."
Ưu: "economy plus seats were nice, great movie selection, especially international movies"
Khuyết điểm: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Khuyết điểm: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Ưu: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Ưu: "The aircraft"
Khuyết điểm: "No overbooking next time!"
Ưu: "Food and service"
Khuyết điểm: "Working wifi would be good. Better A/C. More comfortable seats"
Ưu: "Very professional"
Khuyết điểm: "Lost luggage"
Khuyết điểm: "Too hot inside the aircraft"
Ưu: "Nice staff and no delay"
Khuyết điểm: "Instead of crisps maybe a bit of cheese or crackers"
Ưu: "Service is awesome. Food is great."
Khuyết điểm: "People with short connection are affected by the 15 to 25 minutes delay."
Khuyết điểm: "There was no wifi on flight"
Khuyết điểm: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Ưu: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Khuyết điểm: "Long haul flight made pleasant by KLM"
Ưu: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Khuyết điểm: "Transfer point needs upgrade."
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Ưu: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Ưu: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Ưu: "Comfort was better than on the previous Dash-8. Food was OK."
Khuyết điểm: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Khuyết điểm: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Ưu: "Food was excellent, service from staff was friendly, and entertainment options were great."
Khuyết điểm: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Ưu: "Professional crew. Good boarding."
Khuyết điểm: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Ưu: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Ưu: "Wifi on Board"
Khuyết điểm: "Nothing"
Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"
Khuyết điểm: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Ưu: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Khuyết điểm: "Nothing"
Khuyết điểm: "Please Endeavour to put the expiration date on the food served in the flight."
Ưu: "Very friendly service!"
Ưu: "Airlines issue"
Khuyết điểm: "Profiling certain customers"
Ưu: "The food and the punctuality"
Khuyết điểm: "The technology in interteiment is not touch screen"
Khuyết điểm: "Nothing"
Ưu: "Loved the service...everything was excellent"
Khuyết điểm: "The bus class seat was a bit narrow at the feet"
Ưu: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Khuyết điểm: "The entertainment was quite dated and didn't have new movies etc"
Ưu: "No chargers or tv on planes"
Khuyết điểm: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Khuyết điểm: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Ưu: "Special treat for King's Day Friendly crew"
Khuyết điểm: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Khuyết điểm: "I missed my flight because of MU"
Ưu: "Excellent service"
Khuyết điểm: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Ưu: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Khuyết điểm: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Ưu: "...The transfer at JFK was terrible"
The bathroom wasn’t super clean
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Ưu: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Khuyết điểm: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Ưu: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Khuyết điểm: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Ưu: "The crew"
Khuyết điểm: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Khuyết điểm: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Ưu: "Late departure, dirty, staff not friendly."
Ưu: "Crew was very friendly and seat in KQ is super comfortable in Business."
Ưu: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Khuyết điểm: "See above. Overall, very nice experience."
Ưu: "Everything was great"
Khuyết điểm: "N/A"
Khuyết điểm: "More water provided during the flight. Also, the second meal was not very good."
Khuyết điểm: "mmmm"
Khuyết điểm: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Ưu: "Plane was new, and seatback screen responsive and functional."
Khuyết điểm: "Economy seats not very comfortable, very tightly packed together"
Ưu: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Khuyết điểm: "Nothing"
Ưu: "Crew was nice movie selection was good."
Khuyết điểm: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Ưu: "Good selection of movies"
Ưu: "Timely and smooth teansit."
Khuyết điểm: "Food has a way to go to be appetising."
Ưu: "It was a nice plane and boarding was well organized."
Khuyết điểm: "I was assigned a middle seat, if not for that I would have given a higher rating."
Khuyết điểm: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Ưu: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Ưu: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Khuyết điểm: "Slight issue with headphone connection, was not the only passenger."
Ưu: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Khuyết điểm: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Khuyết điểm: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Khuyết điểm: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Ưu: "I liked the food, the crew, the service"
Khuyết điểm: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Ưu: "Boarding was on time"
Khuyết điểm: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Khuyết điểm: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Ưu: "Flight was smooth"
Khuyết điểm: "Food"
Ưu: "The space and the people"
Khuyết điểm: "Nothing"
Ưu: "Super fast boarding and smooth takeoff"
Khuyết điểm: "Some toilet facilities out of order and some slow service"
Ưu: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Khuyết điểm: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Ưu: "On time departure and arrival"
Khuyết điểm: "Air France lost my luggage and they can't find it in the computer system."
Khuyết điểm: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Ưu: "The fact that the plane made it to SFO"
Khuyết điểm: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Ưu: "Lovely crew, clean toilets"
Khuyết điểm: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Ưu: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Khuyết điểm: "There is nothing I did not like."
Ưu: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Khuyết điểm: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Khuyết điểm: "Small leg space"
Ưu: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Khuyết điểm: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Ưu: "It was a fine flight"
Khuyết điểm: "no specific feedback"
Ưu: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Khuyết điểm: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Ưu: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Khuyết điểm: "Airplane food is airplane food I guess."
Ưu: "Bar/Coctail service on AF was excellent."
Khuyết điểm: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Ưu: "The crews were nice and polite, food was good, in an hour we just ate and drank which was awesome. Thank you."