serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Ưu: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Khuyết điểm: "Better service from the crews."
Khuyết điểm: "More food variety"
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "Crew were very gracious and kind."
Khuyết điểm: "Food not as good as before"
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "Best airline I've ever been on"
Ưu: "Flight attendants were very friendly, professional and helpful"
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Better food, better selection movies"
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Ưu: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Got bumped to Business Class"
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Ưu: "Couldn't find a problem"
Khuyết điểm: "Nothing"
Ưu: "The service is exceptional!"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Khuyết điểm: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "The desserts. The bun."
Ưu: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Khuyết điểm: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "Great set up with two seats, window and aisle"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Khuyết điểm: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Ưu: "Food was delicious!"
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "they even addressed me by name"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Ưu: "again, the crew anticipated our needs"
Ưu: "Excellent crew, efficient processes and overall relaxing"
Khuyết điểm: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Ưu: "Friendly staff, excellent customer service, great food"
Ưu: "Friendly and approachable"
Ưu: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Khuyết điểm: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
Khuyết điểm: "No comments"
Khuyết điểm: "Seating"
Ưu: "Crew was generally very good."
Khuyết điểm: "Flight was delayed by 2 hours"
Ưu: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Khuyết điểm: "More spacial seats"
Khuyết điểm: "No it was good"
Khuyết điểm: "More help for missing the flight."
Khuyết điểm: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
Khuyết điểm: "Crews attitude"
Ưu: "Crew was amazing and meals were perfect."
Ưu: "Entertainment system"
Khuyết điểm: "The food and the crew way of speaking to people"
Ưu: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Khuyết điểm: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Ưu: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Khuyết điểm: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Ưu: "Cabin crews was a good helper"
Khuyết điểm: "Food"
Khuyết điểm: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Nothing the airline did was an issue."
Khuyết điểm: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Ưu: "The food"
Khuyết điểm: "Nothing"
Ưu: "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
Khuyết điểm: "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
Ưu: "Punctual on Time. Clean Cabin. Nice Crew"
Khuyết điểm: "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."
Khuyết điểm: "From Dubai to London was very cold in the plane"
Ưu: "all entertrainment onboard is excellent ."
Khuyết điểm: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Khuyết điểm: "Broken seat, little leg room...A380 is a much better plane than the airbus."
Ưu: "I travel with a lot of airlines but this time Traveling with Emirates airline is completely different such as accommodation transportation everything awesome."
Ưu: "The flight was comfortable, food excellent, and entertainment system fantastic."
Khuyết điểm: "A 7kg maximum carry on weight is super low."
Ưu: "Excellent service and accommodation in business class. Could not have asked for more"
Khuyết điểm: "Nothing to memtion"
Ưu: "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
Khuyết điểm: "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"
Ưu: "In flight entertainment"
Khuyết điểm: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"
Ưu: "Good food and little amenities that are a nice touch during a long international flight (fresh fruit, hand towels, etc.). Good entertainment selection and nice aircraft with USB ports/easily accessible charging outlets."
Khuyết điểm: "Flight was very delayed. Crew did very little to manage expectations or let us know why we were so delayed - on top of that, there was no special treatment for being delayed over 2 hours. Crew was polite, but not overly friendly or helpful."
Ưu: "The plane were newer. Larger monitor."
Ưu: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Khuyết điểm: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
Ưu: "Very good service I love it"
Ưu: "General performance is good. Maintain the timing of arrival also the departure in Dubai as well as in the Boston .crew are good."
Khuyết điểm: "The food served.it should at least contains south Indian food .generally it's OK."
Ưu: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Khuyết điểm: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "The entertainment system had plenty of variety and choices."
Khuyết điểm: "Very poor service, terrible food. Flight attendant spilled juice on me."
Ưu: "Nice flight. Nice staff. Nice food. Nice environment. Thanks to Emirates."
Ưu: "Enough room to move around. Very much spacious"
Ưu: "The seats were well spaced and had a comfortable trip."
Ưu: "Kids meals, activity packs, kids headphones, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old). Entertainment system was top notch!"
Khuyết điểm: "My bag never made it with me into DMM. Even though it was a single non-stop flight, my bag didn't make into Dammam with me!! I don't know what might be the reason!!"
Khuyết điểm: "They have been a nightmare to deal with and outright unethical. I do not plan to use Kayak any more due to this situation"
Ưu: "Service of the cabin crew was great considering how crowded and full the flight was."
Khuyết điểm: "The luggage distribution at Dulles was a nightmare. Took us 30 mins to find out luggage. Was very disappointing"
Khuyết điểm: "Food and Hospitality is really good"
When I have checked in in Chicago, they gave me both boarding pass from Chicago to Istanbul and from Istanbul to Kuwait.When I arrived to Istanbul , I have waited in business lounge until next boarding to Kuwait.One hour before taking off , Turkish crew told you can’t get in the airplane because I haven’t CPR test .I told them that no one from your side told me to get this test. Thus, they have cancelled my trip , I was obliged to buy new expensive ticket after doing CPR test in the airport.
Ưu: "The Turkish Airline crew are treat you as guests not as customers."
Khuyết điểm: "Food"
Ưu: "Well I liked the idea that I landed safe and sound to see my family"
Khuyết điểm: "I wish I could get the seat that I wanted because I had a long flight. The girl at the check in didn't give an A row seat :-((("
Ưu: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Khuyết điểm: "There was nothing really to dislike here."
Ưu: "Friendly staff and good food. Efficient boarding system."
Khuyết điểm: "Late take off because of engine issue. Hot on plane while we waited 1 hour for repair to be completed."
Ưu: "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
Khuyết điểm: "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
Ưu: "Entertainment package"
Khuyết điểm: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Ưu: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
Ưu: "The service, the food. The staff is very friendly and helpful."
Ưu: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Khuyết điểm: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Ưu: "New airplane good service good flight attendant depart on time"
Ưu: "Every thing. Food travel and crew"
Khuyết điểm: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Khuyết điểm: "Pilot needs to learn how to land"
Ưu: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Khuyết điểm: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."
Ưu: "overall the experience was great"
Khuyết điểm: "i would recommend notifying the gate and sending map of the airport before traveling. Airport is quite big and not much time to catch the next flight"
Ưu: "The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3"
Khuyết điểm: "N/A"
Ưu: "The food and boarding went fine."
Khuyết điểm: "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
Ưu: "Well I liked the fact I didn’t have stop. It was nice to have direct flight"
Khuyết điểm: "I didn’t like the seat it was all the way in the back 48c And the I asked at check if I could have a seat in the front but the check in personal rudely said no flight is booked, there were people that got ticket way later than me had the seat up front."
Khuyết điểm: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Khuyết điểm: "The service was very professional."
Ưu: "Meal very good. On time."
Khuyết điểm: "Audio for entertainment via ear buds almost indecipherable."
Ưu: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Khuyết điểm: "Nothing , it was all good"
Ưu: "This flight was perfect, good food and excellent crew."
Khuyết điểm: "My luggage did not arrive with me from Istanbul but they put on the next available flight, so big deal"
Ưu: "The food and service were great."
Khuyết điểm: "Seats were a bit tight"
Ưu: "I would definitely fly on Turkish Air again. The seats were roomy in comparison to other airlines I have flown on. The inflight entertainment was excellent in comparison as well. I thought the food and beverages were pretty good for an airline as well."
Khuyết điểm: "Just the concern that people were not instructed to stay seated until the airplane came to a complete halt. People were out of their seats and getting luggage out of the overhead bins well before the plane had taxied up to the gate. Please make an announcement to keep passengers safe. Also, the cabin crew could have been a little more helpful to passengers. They kind of stood around and did nothing when a gentleman and his child got on the airplane and other people were clearly sitting in his seats. The man had to straighten out the situation with the people who were in the wrong seats. The flight crew needed to have been assertive, ask politely for people's boarding passes and taken care of the conflict, not the customer. My flight was late and I missed my connection to Seattle. Turkish Air did put us up for the night and provided meals without a hassle."
Khuyết điểm: "Flight left late, bathroom was very dirty, and for some reason everyone around me got a meal, but I did not! I usually really like flying with Turkish, but this flight was disappointing."
Ưu: "Everything was excellent :)"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "They made me pay $450 to check two of my bags. The bags were delayed by a day and then they stole a $1,000 camera from the delayed bag. I work for a travel agency and we will never fly Turkish Air again."
Ưu: "The food was very good. The movie selection was outstanding"
Ưu: "The service"
Khuyết điểm: "I honestly think the flight it self was a good experience for me y really don't have any negative thing to say about the airline"
Ưu: "Food was much better than a number of airlines."
Khuyết điểm: "bathrooms got messy."
Khuyết điểm: "The sears are so uncofortable. Leg space tragic!!"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "It was a 55 min flight and they actual fed us with great food and drinks, and the plane had impersonal touch screans , witch is unheard of on such a short flight."
Khuyết điểm: "Nothing"
Ưu: "Everithing was exelent, the best food, movies and nice crew"
Khuyết điểm: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Ưu: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Khuyết điểm: "my seat back did not recline."
Khuyết điểm: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Ưu: "Loved the seating space"
Khuyết điểm: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Ưu: "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
Khuyết điểm: "No problems at all"
Khuyết điểm: "I lost my lagguge You"
Ưu: "It was great service. No problems with my luggage. Great food. I did not not expected that good trip for low price, but I have it. I thank the crew for their hard work."
Khuyết điểm: "n/a"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "The crew was friendly, the food was good."
Khuyết điểm: "The wait time on the bus to the terminal."
Khuyết điểm: "70mn late. not enough place in the front although I have chosen the seat myself of that purpose"
Ưu: "Expect this kind of quality and the level of service provided in economy class. Seats were comfortable, food was delicious, and the Stewart's were very accommodating. Made me wonder if I should of bought a business-class ticket"
Ưu: "Everything was good"
Khuyết điểm: "Being a bit late to take off (30 min.)"
The staff were excellent, very helpful and efficient
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Khuyết điểm: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Ưu: "How great everyone was and smooth sailing."
Khuyết điểm: "Made sure the flight was not over booked."
Khuyết điểm: "Short and sweet"
Khuyết điểm: "Everything"
Khuyết điểm: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Ưu: "Polite and friendly service"
Khuyết điểm: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Ưu: "The crew was terrific."
Ưu: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Khuyết điểm: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Ưu: "Flight was on time."
Khuyết điểm: "In flight complimentary food and drink service could have been better."
Ưu: "Good crew, as usual with Air France."
Khuyết điểm: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Ưu: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Ưu: "Crew was very friendly. Food was excellent"
Ưu: "Food and drinks very good"
Khuyết điểm: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Ưu: "Amazing crews!"
Khuyết điểm: "N/A"
Ưu: "Everything was great"
Khuyết điểm: "N/A"
Khuyết điểm: "Entertainment"
Khuyết điểm: "More water provided during the flight. Also, the second meal was not very good."
Ưu: "The new movies selection, food was very good, staff more friendly than previous flights"
Khuyết điểm: "Boarding always a problem on MEA we have to wait too long in the queue"
Ưu: "The transfer times were excellent"
Ưu: "Fantastic Crew!"
Khuyết điểm: "Seats are comfortable but tight."
Khuyết điểm: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Ưu: "Intranet wifi meant I could watch entertainment on my iPad"
Khuyết điểm: "Seats are very uncomfortable"
Ưu: "The crew was very gentile."
Khuyết điểm: "No enterteinment on the plane."
Ưu: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Ưu: "Crew was nice, too short of a flight to figure out more"
Khuyết điểm: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Khuyết điểm: "Missed the flight due to late landing from earlier connection"
Ưu: "Not much but the staff"
Khuyết điểm: "No room, boarding was slow, zero bag or legroom"
Ưu: "The food was okay and the staff were friendly."
Khuyết điểm: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Ưu: "Food, service, comfort"
Ưu: "The crew were nice."
Khuyết điểm: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Khuyết điểm: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Khuyết điểm: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Ưu: "The cheese and the bread"
Khuyết điểm: "The unprofessional staff during boarding and food serving"
Ưu: "The crew was Nice onboard But in the AirPort No Good at all.."
Khuyết điểm: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Khuyết điểm: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Ưu: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Khuyết điểm: "2 hours delayed..."
Ưu: "Not much."
Khuyết điểm: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Ưu: "Airplane staff were good"
Khuyết điểm: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Ưu: "The food was good"
Khuyết điểm: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Khuyết điểm: "Too crowded"
Ưu: "Boarding sevece was very nice and helpful Thanks so much"
Ưu: "It was a short flight."
Khuyết điểm: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Khuyết điểm: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Ưu: "The crew"
Khuyết điểm: "Not enough room for legs. Small amounts of food. No entertainment."
Khuyết điểm: "Food."
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
Ưu: "The staff was really nice when I asked for the green tea they make sure you get it"
Ưu: "Great seat and crews"
Khuyết điểm: "A330-300 is nice"
Khuyết điểm: "Not being cancelled and delayed"
Khuyết điểm: "I am more than pleased with the service I received, keep up the work Kind regards Shane"
Ưu: "Airport, sea side"
Khuyết điểm: "Nothing"
Ưu: "Everything on the plane was fine, and the service was great."
Khuyết điểm: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
Ưu: "The food"
Khuyết điểm: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Khuyết điểm: "Better treatment of luggage. Better business class service. Food was poor."
Khuyết điểm: "Frustrated"
Ưu: "The timeliness of the boarding and flight takeoff"
Khuyết điểm: "The landing. Seemed a little rough"
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Khuyết điểm: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Khuyết điểm: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
Khuyết điểm: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Ưu: "Nothing special"
Khuyết điểm: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Khuyết điểm: "Food Seats cramped"
Ưu: "Overall is great"
Khuyết điểm: "None"
Khuyết điểm: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Khuyết điểm: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Ưu: "The crew were nice and good entertainment"
Khuyết điểm: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Khuyết điểm: "Temperature was very low."
Khuyết điểm: "Entertainment system was old and food was so-so"
Ưu: "Short flight."
Khuyết điểm: "One of our luggage was delayed during transit."
Ưu: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Khuyết điểm: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ưu: "Excellent food and crew"
Khuyết điểm: "Seats rather basic for business class"
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Khuyết điểm: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Ưu: "Good entertainment"
Khuyết điểm: "Check in- only 2 desks open."
Ưu: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Ưu: "Food, entertainment, staff and confort all up to the usual MAS standard"
Khuyết điểm: "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
Khuyết điểm: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Khuyết điểm: "The quality of the in-flight meal (noodles and fish) very poor!"
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Khuyết điểm: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Ưu: "Massage chair, very relaxing for long hour journey"
Khuyết điểm: "Lost baggage took 24 hours to arrive. Rude staff."
Khuyết điểm: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Ưu: "Everything on time and smooth. Crew was attentive and friendly."