Everything was wonderful!
Ưu: "Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience"
Khuyết điểm: "Honestly, this trip worked very fine. I do not have additional recommendations."
Ưu: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Khuyết điểm: "Leg-space between seats specifically when the person in front of you reclines"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Khuyết điểm: "Flight was cancelled and rebooking dealt with poorly"
Ưu: "The crew was very attentive and professional"
Khuyết điểm: "Food wasn't great"
Ưu: "Crew was very attentive & met all my expectations."
Ưu: "The seat was comfortable, and food was very nice."
Khuyết điểm: "Nothing I could think of"
Ưu: "Crew was very friendly"
Khuyết điểm: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Khuyết điểm: "The aircraft delayed taking off from Doha to Dallas"
Ưu: "professional and courteous staff. Food is even better than a Lufthasa flights"
Ưu: "The crew very good and helpful"
Khuyết điểm: "The crew are well organised"
Ưu: "Crew was very accommodating"
Khuyết điểm: "Seat comfort was not very good.. and food was bad"
Khuyết điểm: "better food"
Khuyết điểm: "We requested the wheelchair but it wasn’t provided"
Ưu: "Excellent Service and most friendly staff"
Khuyết điểm: "Nothing was bad. But the food taste can be better"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Khuyết điểm: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Ưu: "Crew and their promptness to assist"
Khuyết điểm: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Ưu: "Best business class I have ever been on. Better than most First class."
Ưu: "Flight services"
Khuyết điểm: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Ưu: "Flight schedule in time."
Ưu: "FLIGHT ATTENDANTS WERE WONDERFUL"
Khuyết điểm: "CRYING BABY BUT I UNDERSTAND THOUGH"
Khuyết điểm: "Screaming children; not the airliners fault"
Ưu: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Ưu: "I like everything about the flight"
Khuyết điểm: "Everything was ok"
Ưu: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Ưu: "The service and the food were amazing!"
Ưu: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Khuyết điểm: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Ưu: "Easy boarding. Courteous, helpful and professional crew members."
Khuyết điểm: "No internet service on long international flight."
Ưu: "Quality of foods and service"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Crew, food."
Khuyết điểm: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Ưu: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Ưu: "The crew were nice"
Khuyết điểm: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Ưu: "Everything was good ... we were on time .. no delay so .. perfect !"
Khuyết điểm: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Ưu: "Good timing only"
Khuyết điểm: "All"
Ưu: "Newer aircraft, good crew"
Khuyết điểm: "Food was average. Poor movie selection"
Khuyết điểm: "Flight was delayed"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Everything was good."
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "crew service on time arrival and departure customer service, in general"
Khuyết điểm: "inflight entertainment could be better food could be better"
Ưu: "Absolute epic flight in the midst of the COVID-19 crisis. Thank you all the crews. You’ve done amazing job!"
Ưu: "The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate."
Khuyết điểm: "I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly."
Khuyết điểm: "More food options. Softer, roomier seats."
Ưu: "Food. Entertainment"
Khuyết điểm: "Flight atten"
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "check in process"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Khuyết điểm: "4 hours layover plus 3 hours delay. Horrible."
Ưu: "After took off 5-6hours later very bad smalls comes from the bathroom."
Khuyết điểm: "It should have been good but I requested wheelchair for my dad who is 78yrs old and he has SCIATICA and cant walk for long time, coming from the Philippines it was ok. But once we areive at incheon. They did not bother to give any wheelchair at all these crew doesnt not care. They dont have compassion. Im very disappointed to asiana"
Ưu: "This is a good airline. Connections short but all the luggage made the connections. They are a bit limited with English but it did not present difficulties. Much better than American-based carriers. Very respectful crew. One of two carriers based in Korea. Comparable to Korean Air but less expensive in our ticketing."
Khuyết điểm: "Entertainment is limited compared to some airlines but passable."
Khuyết điểm: "Late landing, and it was a mess boarding the plane. Also, I could hardly understand the flight attendants, they need to speak English better."
Ưu: "Quality of meals were better than their competitors. They were rather enjoyable. Also, flight attendants were very nice."
Khuyết điểm: "The delay made me miss a free shuttle to Yongsan Army Base, Seoul, so I had to find an airport limousine (bus) service to a nearby hotel (Crown Hotel) to the base. Very inconvenient! Entertainment system is outdated, and there was no plug-ins on the seats."
Ưu: "I love how they give importance to parents traveling with little kids."
Khuyết điểm: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Khuyết điểm: "Seat size. Entertainment hard to get the TV working then when you did took forever to rewind back to the start of a movie then the entertainment was continuously interrupted by announcements it airline advertisements."
Ưu: "We had a four hour layover in Seoul and there are free tours from the airport. Most were at the wrong time and too long, but we were able to go to a nearby casino and given a welcome package that helped kill a couple hours."
Khuyết điểm: "It took an hour to get our luggage in Seattle. Too long!"
Khuyết điểm: "No enough fruit to eat."
Ưu: "The service crew was outstanding! A 380 ergonomics were good, the blanket and kit were great I really liked the layout, I could work efficiently on the flight back"
Khuyết điểm: "Wine selection not to my taste. need thicker pillow"
Ưu: "Flights on time , good seats and a good services"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "i was broke and hungry so i didn’t get to eat much in the airport. in the plane after serving their meal i asked for a second serving and they were nice enough to give me a second serving of food. that was very nice"
Khuyết điểm: "what i did not like about asiana was at the check in counter in New York JFK airport. the non asian clerk was pretty strict about overweight baggage. it’s my fault yes for not weighing them ahead of time but the clerk could have been more polite when speaking."
Khuyết điểm: "Always late"
Ưu: "Nice and very good excellent"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Ưu: "No entertainment at bulk head"
Khuyết điểm: "Flight was frigid."
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Crew was nice."
Khuyết điểm: "Seats not comfortable & smelled like vomit. Small selection on entertainment system."
Khuyết điểm: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
Ưu: "On time"
Khuyết điểm: "Korean food"
Ưu: "We really enjoyed the size and comfort of the Airbus 380. Very quiet and powerful as we crossed the Pacific Ocean. The crew were very helpful and always friendly throughout the entire 11 hours back home."
Ưu: "Staff were excellent. They're the big part of the reason why we fly Asiana. American-owned airlines are rude, old and crabby."
Khuyết điểm: "The food was hit or miss. Our first meal was ok. 2nd meal was just a sandwich which is not that great. The 3rd meal which was chicken was dry and tasteless. My husband and I couldn't eat it. It's like eating a styrofoam cup."
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Khuyết điểm: "A crew never gave me my can of soda"
Ưu: "Friendly and attentive service Comfortable headrests"
Ưu: "Seats are quite comfortable in both economy and business"
Khuyết điểm: "Media choices in English are limited. Food varies widely from quite good to not good (though overall much better quality than US airlines). Boarding lines were confusing"
Ưu: "Service and the crew kept the restroom clean"
Khuyết điểm: "Not enough sit cushioning. My butt was getting sore"
Ưu: "Spacious room leg."
Khuyết điểm: "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."
Ưu: "I love the food and flight services."
Khuyết điểm: "I didn't like crews in Ohare. They do random size luggage carry. They say my luggage is not right size. Hello that not my fault according Samonite is right. Go tell the manufacture they do know how to measure according to Asiana guide line. She know right sizes and she doesn't want accept answer of his coworker. I do not want check in due is it my personal belongs are inside. Plus they disarray how to forum a line to board in."
Khuyết điểm: "No good Korean movies to watch."
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Khuyết điểm: "the flight was late 30'."
The plane was not too confortable
Seats are too close to each other and for some reason, the main cabin was so hot compared to the business class :(
Ưu: "Crew amazing, seats were comfortable."
Ưu: "Excellent service for affordable price"
Khuyết điểm: "Flight was delayed"
Ưu: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
Khuyết điểm: "Food wasn’t good"
Khuyết điểm: "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
Khuyết điểm: "Food"
Khuyết điểm: "See comments above"
Ưu: "Turkish got us on board although our incoming flight was delayed."
Khuyết điểm: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Ưu: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Khuyết điểm: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Ưu: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Khuyết điểm: "Limited meal options for someone with food allergies."
Ưu: "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
Khuyết điểm: "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"
Ưu: "I liked there constant passing of water, food ."
Ưu: "Comfortable seats. Food wasn't terrible."
Khuyết điểm: "Unannounced delays. No staff at Gate counter until the very last minute (Munich Intl. Airport)."
Ưu: "Dessert, food, entertainment."
Khuyết điểm: "Seats were not too comfortable."
Khuyết điểm: "Long lines and very slow"
Khuyết điểm: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Khuyết điểm: "Flights delayed, crew members from the plane need to speak better english and be more helpful with passengers."
Ưu: "nothing really special"
Khuyết điểm: "Food is very Poor Seats are cramped and uncomfortable"
Ưu: "Feeding and taking good care of passeger by giving out naccessary information promptly . Thank you again."
Khuyết điểm: "Nothing."
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Ưu: "During 20 hours journey they have served rice for only one time and a little. The food quality and salad was also stale."
Khuyết điểm: "Their food, quality and characteristics of food."
Khuyết điểm: "After having booked an aisle seat near many family members I was traveling with, a Turkish airlines crew member came and asked me to move seats so as to accommodate a couple that wanted to sit together. I willingly gave up my seat to allow this. The crew didn't have another seat in mind, however, and I spent several minutes simply waiting in the aisle before they shuffled me to the front of the plane and made me sit in a much worse seat--a middle seat nowhere near any of my family members, nestled next to a large man who was clearly extending well into the seat they meant for me to take. It was clearly a terrible seat and I made the following 12 hour flight in significant discomfort. I was very dissatisfied with the crew's behavior. When a passenger books a comfortable seat near my family, and willingly gives it up to accommodate other passengers, they should not be treated so poorly"
Ưu: "Non- stop option! Great food."
Khuyết điểm: "Some of the crew members had an attitude issues and they weren't as attentive as others."
Ưu: "Great seat (3A), great service and food. Very friendly crew. Entertainment is great with plenty of movies."
Khuyết điểm: "Check in in Istanbul was long and confusing due to new safety measures. I had 4 different passport checks with one pat down search and carry on search. Not enough time to even enjoy the Turkish air lounge. However I do. appreciate the safety measures and the effort that come with it. I rather be safe than sorry. The security personnel was very friendly."
Ưu: "you are the best airline i flew leg space leg stool recliner food politeness of stewardess everything"
Ưu: "Stuffs are really friendly and helpfully Good service and very good food"
Ưu: "Entertainment and food were good."
Khuyết điểm: "Was barely given the time of day by any of the airline employees, then they lost my baggage and shipped it to Berlin after I was already back in the States. Jerks!"
Ưu: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Khuyết điểm: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Ưu: "The best part is that Kayak is asking for feed back. As for TK, the food is best."
Khuyết điểm: "Boarding was a chaios, people cutting the line from right and left. Sad part is that the staff do not care!!! No individual seat entertainment offered on EBL flights! Old fashioned overhead monitors are available but hard to see from most seats because of size and distance!!"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Khuyết điểm: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
Ưu: "It was a non-stop flight from Istanbul to Atlanta!"
Khuyết điểm: "The plane was diverted to IAD right before landing to ATL. The crew told us that the plane was diverted because of "weather conditions." Once we landed to ATL we were told that there were no storms in the area!Who knows why the plane was diverted to IAD?"
Ưu: "My suitcase was delayed, but I'd like to notice and appreciate efforts taken by Turkish airlines rep. at MIA to get it found and delivered in a timely manner. She also followed up asking if everything is fine with it. Thank you, guys!"
Khuyết điểm: "Rude young lady security officer in Istanbul airport, who forced me to start my laptop working like it's forbidden item to carry on. She talked with intonation like I did something wrong and she is thereto discover it. I believe better workplace for her would be to supervise some prisoners, not welcoming guests at international airports. All other officers (including other security control ones) were looking overwhelmed by work flow, but still polite and friendly."
Ưu: "Great crew. Very organized. In flight entertainment system was top notch. Food was great. Was very impressed with everything."
Khuyết điểm: "Needed about an extra inch of leg room. My husband and I are talk, so it was a hair too close."
Ưu: "Boarding by groups; seat-back entertainment with a lot of recent movies to watch"
Khuyết điểm: "Just a dinner and a breakfast for a 9 hour flight seemed a bit on the short side."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
Ưu: "service was very good.the seats were very comfortable to sit and sleep.The crew was great."
Khuyết điểm: "We had ordered Hindu vegetarian meal but food seemed to have been Turkish modification of hindu meal that was not that good"
Khuyết điểm: "I was sat right in the middle of 10 children while people all around me had empty seats next to them. They could lay down and sleep while I got elbowed for 9 hours by a 10 year old."
Ưu: "The price, the service, the food"
Khuyết điểm: "I wish there could be a little more leg room"
Khuyết điểm: "The food caused food poisining"
Ưu: "It was crowded as hell. Nothing good about it to tell you. I didn't get any navigation information since the plane ✈ took off till landing. People were noisy all the time ."
Khuyết điểm: "No food or drink was served nor was there a clear explanation given by the crew. Attendants were brusque but efficient. Overall I felt a bit like I was inconveniencing the airline by taking their flight."
Ưu: "When it ended"
Khuyết điểm: "After leaving late for our four flight, we circled the Doha airport for an hour and then diverted to Bahrain. The crew was unhelpful, hiding in back, commanding everyone to sit down, despite us waiting on the Tarmac for two hours. Water and snacks were hard to come by and everyone was unhappy. Tensions were high and the crew was not around to assuage the masses. Very unhelpful. The 4 hour flight became a 9 and a half hour flight. It, for lack of a better term, sucked"
Philippine airlines is the best airline going. Always friendly and accommodating. If they had flights from west coast to east coast I would never use any other airline. It’s always a great experience with PHILIPPINE AIRLINES.
Khuyết điểm: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
Ưu: "The flight boarded and left on time. A good variety of movies and tv shows to entertain all ages."
Khuyết điểm: "The bathrooms needed to be restocked with towels and toilet paper."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "Better aircraft"
Ưu: "No issues. New aircraft! Better than the trip from Manila to Sydney"
Khuyết điểm: "Nothing comes to mind"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "Since it was over booked, my seat was upgraded to business class."
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Khuyết điểm: "I don’t recommend to fly with philippine airlines It will really mess up your schedule. They keep changing and changing their flight schedule Very disappointed."
Ưu: "The crew was friendly"
Khuyết điểm: "The flight schedule was late and there were too many last minute changes in my flight schedules which drastically changed all my vacation plans as well."
Ưu: "Was very much on time, quick flight and boarding."
Khuyết điểm: "Entertainment"
Ưu: "Crew are good"
Khuyết điểm: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
Khuyết điểm: "Food was alright but could have been better."
Ưu: "Good selection of movies."
Khuyết điểm: "Late, late, PAL is always late. First we were late by two hours; then boarding was delayed by one hour after that; then we sat on the tarmac for two more hours. Literally my dad had almost finished watching his first plane movie before we were able to takeoff. Fortunately our flight wasn't cancelled, but we missed not one but TWO connecting flights because it was so late. Also, MNL is a terrible airport. What is the logic in needing to pass through THREE sets of metal detectors and x-ray machines before boarding?"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "Nearly empty flight and was able to move to different seat for added comfort"
Khuyết điểm: "Selection of inflight entertainment was very limited. Boarding was very unorganized at the gate"
Ưu: "The flights themselves were good and the crew members were attentive to requests."
Khuyết điểm: "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
Ưu: "The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space."
Khuyết điểm: "The food was ok but could do better."
Ưu: "Excellent service, very organized boarding to airplane, nice food"
Khuyết điểm: "On my Departure to Manila it's was almost 6 hours dealy which I lose my transport booking and reaching the hotel by 9 pm."
Ưu: "Most ofit"
Khuyết điểm: "Transfers in manill"
Khuyết điểm: "Chairs for emergency exit row are cramped. Delayed a hour with no explination."
Ưu: "The service by the flight attendants was excellent!"
Khuyết điểm: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Khuyết điểm: "The Manila airport is a mess! Everyone tells you something different. No one seems to know where to send you. I've never in my life had to exit an airport on a layover to re-enter again and go through the entire check-in process from scratch. There are no signs anywhere that tell you you will have to go through security a SECOND time once you're at the gate. I'm diabetic and need to have water on me at all times. I can't get dehydrated. I had no clue I woudn't be able to take the bottles of water I PURCHASED AT THE AIRPORT!!! with me on the plane. I've never experienced that in all my years of flying. No other airline or airport has ever made you throw out the water that you purchased at the airport. So I wasted my money there. PLUS, the only vendor that had any sort of appetizing food that I could eat as a diabetic was a cash only vendor. They took USD, great, but they were using a conversion chart from May 2017 (I was flying in March 2018) so the exchange rate was in THEIR favor. And they won't give you USD in change. They give you Philippine money in change. So I get screwed on the exchange rate on BOTH sides of the transaction. Plus, what am I going to do with Philippine money when I'm only in the airport for a layover??? So I'm going to lose money again to change it back to USD once I get home. Archaic. We are living in the 21st century. This shouldn't happen. The plane was sooooo uncomfortable for a 13 hour flight. The entertainment system at my seat wasn't working so I had to be moved once we were in the air. The new seat was so worn in, there was virtually no padding underneath my saecrum (butt bone) for the 13 hours. No foot rest, either. And the temperature in the plane fluxuated the whole time between hot and cold (although mostly hot). You should take some lessons from Singapore Airlines.....so much more comfortable in ALL aspects."
Ưu: "Everything was on time and quick all"
Khuyết điểm: "All went well"
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Khuyết điểm: "No inflight entertainment. Very little leg space"
Ưu: "The boarding, crew & food."
Khuyết điểm: "Comfort: Not enough leg room. Entertainment: None . Only a magazine to browse through. Investment in TV screens & inflight movies etc. would aid greatly!"
Khuyết điểm: "The flight was delayed 2+ hours, not getting in Vancouver until after 5am. Everyone on the flight, passengers and staff were extremely rude. Never taking this airline again!! Also, there was no food left by the time the served me near the end of the plane."
Ưu: "Fast boarding and very nice staff."
Khuyết điểm: "Seats were hard to recline"
Ưu: "I was really amazed with all the staff working for the airline. They were all very nice and helped so much with my handicapped mother before, during, and after our flight. It was already a long flight and very difficult so the staff definitely helped tremendously. The staff were very accommodating all throughout the flight. Very impressive customer service."
Khuyết điểm: "We didn't have much leg room for the long 14 hour flight. And the paper towels in the bathroom were a bit thin so it was hard to dry your hands after washing."
Ưu: "We arrived on time"
Khuyết điểm: "Delayed flight"
Ưu: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Khuyết điểm: "The only thing I didn't like was not having discovered PAL before"
Khuyết điểm: "Check in at Kuala was a chaos. The agents were at a lost not knowing how to handle the family in front of me. It took them more than 30 minutes to handle just one family. I think there must be something wrong with the booking system. It took me 45 minutes to complete my check in."
Ưu: "Excellent crews"
Khuyết điểm: "Delays"
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Khuyết điểm: "All four of my flight on Philippines Airlines were over 3 hours delayed. Nothing good about this airline. Horrible food. But the delays were beyond the pale. Do not fly this airline and if you have to, don't have a connecting flight the same day, you WILL NOT make it."
Ưu: "The service is good. Typical Philippine airlines, friendly service."
Khuyết điểm: "I don't like the iPad entertainment. I prefer seat mounted screens. The chairs are too cramped as well. Boarding was a bit slow and the waiting area was so cramped."
Khuyết điểm: "Everything. 6 hr delay, unhelpful clueless staff, food, comfort of seats, lack of entertainment, crappy terminal in Manila"
Khuyết điểm: "The food was disgusting The flight was delayed by 4 1/2 hours however there was no information given the ought the delay"
Ưu: "Boarding was ok Crew was great and very friendly Entertainment was ok on the flight there there was tv in the head rest on the way back there was none you had to have your own devices and watch over the planes WIFI"
Khuyết điểm: "When I was boarding my carry on was 2 kg over and they wanted to charge me $100 with no other option just pay the money or throw your things away. On both flights going a and coming there was no way to charge your devices I.E. plugs or USB ports... This become much more important with flights don't have tv in the headrests and you have to use your own devices to watch movies over the planes WIFI The food is airplane food and being a cheap airline it's worse than most."
Ưu: "Flight attendants were nice"
Khuyết điểm: "Flight said on time but we sat on the tarmac for an hour just to depart. Arrival was supposed to be "on Time" but in reality 1 hour late. It is an inconvenience for family members picking you up and the flight is not on time as noted. Please advise properly so arrangements for pick up at the destination can be scheduled properly. Other than that , all was good."
Ưu: "The crew was very pleasant."
Khuyết điểm: "It was a short trip so really nothing to add."
Ưu: "The crew was friendly."
Khuyết điểm: "Boarding took too long, overhead compartment to small"
Long wait for baggage. 2.4 hours
Ưu: "Crew was cordial"
Khuyết điểm: "Check-in - it took 2 hrs to check our bags"
Ưu: "Flight was on time"
Khuyết điểm: "foos service was terrible"
Ưu: "Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive."
Khuyết điểm: "NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes"
Ưu: "Food was excellent."
Khuyết điểm: "Boarding"
Ưu: "They were strict about people changing seats to exit rows without prior permission"
Khuyết điểm: "Food, cleanliness, boarding, timeliness, both etihad flights were late."
Khuyết điểm: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "The crew was very kind to my seatmate who needed help filling out some forms. Though they didn't speak her language they found someone nearby who could help."
Khuyết điểm: "The boarding process was a mess"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "For US bound flights, emigration and custom check is done in Abu Dhabi. So our luggage should have been checked to the final destination Kalamazoo."
Ưu: "All the bags were received safe and undamaged."
Ưu: "timeliness, in-flight entertainment, food"
Khuyết điểm: "Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in."
Khuyết điểm: "After I had run from one end of the airport to the other to go through customs and catch my connecting flight and boarded with 15 minutes to spare, I was pulled off by one of your officials and was not given a reason as to why. The flight attendants were talking about sweeping any areas of the plane that I had been in. It was when we had almost reached customs that I was informed that another passenger who was stuck in Customs had mentioned my name and that is why I was pulled off. So, I was treated like a criminal and questioned and threatened by the customs official who went and searched my belongings to see if I'm lying about what I brought with me. They then tried to get me to fly with the other passenger just because we knew each other, even though I clearly and repeatedly told them I am not traveling with that person. I suppose this isn't all Etihad's fault, but if you are pulling passengers off of your plane, don't ignore their questions and treat them like criminals. Also, when I got back on, the filght attendants were unsympathetic about my situation and smiled it off. It ruined my whole flying experience. Also, the buttons to adjust A/C and call flight attendants was really high up and hard to reach for a petite woman."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Accurate. Take off was smooth. Crew were sooo kind. Boarding was fast. New computer was fantastic. New movies ."
Khuyết điểm: "1. Seats were really narrow. 2. Although my first plane from Seoul to Abu Dhabi was for 10 hours but only one meal served and it was omlette with sausage And at the beginning a small toast sandwich served. This indeed very strange because everytime I flied with Etihad you serve 2 meals one of them is meat or chicken with rice. I was really starving until the next glight because when we left Incheon airport it was 12.55am and most restaurants were closed. Please try to solve this issue"
Ưu: "The staff was very friendly and the food was very good"
Khuyết điểm: "The seats were very crammed"
Ưu: "The food and the entertainment."
Khuyết điểm: "The information desk had a terrible attitude towards me - the customer, and when I tried to explain to them how disrespectful they were being they continued to disrespect me once again. Also, the worker at the counter was lazy and wouldn't do his required job. Also, the new update towards the tv makes it harder for me to pause the movie I am watching or to finish the movie altogether."
Ưu: "Crew was supportive"
Khuyết điểm: "Food was a huge let down"
Ưu: "Nice plane, good crew"
Khuyết điểm: "The entire menu was southern Indian with very strong spices and awful taste. I can understand that there are a lot of Indians on the flight but Etihad should have options for non Indian dishes as only Indians would have a taste for what was served. Very bad experience for our entire family."
Khuyết điểm: "Food could have been spaced out more evenly during the flight. First meal came out like 3 or 4 hours into the flight, second meal came out like 8 or 9 hours after that"
Ưu: "Preclerance system in Abu Dhabi"
Ưu: "Crew were great"
Khuyết điểm: "Very noisy with loads of kids, crying babies"
Khuyết điểm: "Seats in business class could definitely use an upgrade in this segment,.. not worth the business class premium vs. the longer segments"
Ưu: "clean toilets"
Khuyết điểm: "breakfast food was more oriented toward near east taste than western tastes. Very bumpy ride,the pilots should have tried to go around turbulence or reduce speed,etc."
Ưu: "Everything was good."
Khuyết điểm: "Flight got delayed without notice"
Ưu: "The food"
Khuyết điểm: "Flight was delayed. Wait,wait,wait. Overnight stay in a HARD AIRPORT CHAIR."
Khuyết điểm: "Nothing"
Ưu: "Enjoyed my flight"
Khuyết điểm: "All was good"
Ưu: "Comfortable flight with smooth transit."
Ưu: "Super short, but crowded flight."
Ưu: "The bathrooms were clean and functioning"
Ưu: "The flight was on time & the ground crew was courteous."
Khuyết điểm: "The food was just not appealing ,palak paneer barely had any paneer in it and the sandwich for snack was dry.when I wanted to use the bathroom there was a big puddle on the floor ,I asked the stewardess if it can be cleaned, she decided to bring 5-6 half empty coffee pots to the bathroom & proceeded to dump them in the toilet,after she was done with the dumping procedure she came back with gloves & some cleaner & shut the door to clean up the mess , after she came out I thanked her but she just glared back at me even though I had not left that mess there,I don't think I would be flying Etihad again."
Ưu: "All was fine."
Khuyết điểm: "While all was fine a the food could have been a little better, especially when it is a 14 hour flight."
Ưu: "Hospitable crew... great service. Food quality not good"
Ưu: "poor seating, too close to each other and seats too narrow for long hours of sitting in an international flight Overall, the Crew had good attitude but appears overworked and very minimum service - no attention given to making the long flight pleasant (just bare basics, I was surprised) Food & beverage service and frequency inadequate."
Khuyết điểm: "It appeared, not enough thoughts given for little details of comforts to make these long flights comfortable / pleasant enough that people want to return. Announcements often illegible and too soft to hear"
Khuyết điểm: "Economy class seats hard to stretch"
Ưu: "First time on Etihad. Would definitely fly them again if possible"
Khuyết điểm: "Every thing great"
Ưu: "Food and entertainment are the two things I like about his airlines"
Khuyết điểm: "Comfort, economy class really sucks in this airline"
Khuyết điểm: "Didn't have a good choice."
Ưu: "Aircraft fleet and airport is good. Good infrastructure."
Khuyết điểm: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Ưu: "I thought the food was awesome, and not just for airline food. The vegetarian that I had was excellent. Crew was very friendly and helpful, plane was clean, seats comfortable. On the long flight we were all supplied (even in economy!) earplugs, a neck pillow, blanket and earphones. Everyone has their own little screen and the TV and movie selections were good, like having cable TV in the air, but no commercials."
Khuyết điểm: "The ear plugs looked pretty cheesy, but I had my own and never actually tried them. I could always use more legroom, but that is a standard complaint I have with all airlines."
Ưu: "I thought that the crew working the flight from Abu Dhabi to Doha, was especially efficient, There is so little time to do all the things that they have to do, They however seem to do it well, and at the same time make it look easy."
Khuyết điểm: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
Khuyết điểm: "On March 20, 2016, Baggage conveyor system not operational causing great inconvenience and needed more Check-in ticket agents. Food was OK except the Breakfast or last meal before arrival at Lahore Pakistan."
Khuyết điểm: "I wouldn't fly Etihad again because they lost my bags twice"
Khuyết điểm: "We stayed in the bus for 40 minutes before going for our flight, our luggagesite didn't come, they suppose to send our luggagesite to the hotel they didn't and are making us to go to the airport to pick them up,overall I had a very bad experience with Etihad airline."