The flight was on time and the staff are very accommodating. They did a good job.🙏👍👏
Took off about an hour late Had to sit on airplane tarmac long tims
Ưu: "The type of plane 330"
Khuyết điểm: "Its not cold inside."
Ưu: "On time, early"
Khuyết điểm: "Food"
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
Ưu: "Crew was very good. The food was better than most."
Khuyết điểm: "The toilets should be checked for cleanliness more often, and supplies replenished."
Khuyết điểm: "Adding cookies and drinks to relieve hunger or low blood sugar of passengers."
Khuyết điểm: "Clean the rest room and fix the lavatory"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "The crew was good and professional. Friendly."
Ưu: "I particularly admire the free media entertainment options and quality of the meals served!"
Khuyết điểm: "I was seated in the middle of the cabin, where it is rows of four seats, and the way the space under the seats in front of them were divided caused there to only be three separate and staggered places to put carry-on bags. With all four of us in my row needing to put bags under there, it was dicey."
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Decent seat, plane was clean enough"
Khuyết điểm: "Delayed by an hour, food was terrible"
Khuyết điểm: "I don’t recommend to fly with philippine airlines It will really mess up your schedule. They keep changing and changing their flight schedule Very disappointed."
Ưu: "Food and service were good, so was inflight entertainment"
Khuyết điểm: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
Ưu: "The flight crew was great"
Khuyết điểm: "The ground support at the transfer desk horrible"
Ưu: "Amazing crew!"
Khuyết điểm: "Boarding, crowded, mob science no room and unorganized"
Ưu: "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
Khuyết điểm: "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "Flight was pretty smooth.. takeoffs and landing was great.."
Khuyết điểm: "Crew was not trained in customer service enough.. they where walking and serving at different times..most of the times you can see them bumping at each other.."
Ưu: "Cheap biz flight from ruh to mnl, non stop service"
Khuyết điểm: "If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you"
Ưu: "Meal service very good."
Khuyết điểm: "Flight was delayed almost 45 minutes."
Ưu: "I liked being able to have seat selection, one checked baggage and a snack, even if it was simple"
Khuyết điểm: "Having to wait in the tarmac for 45 minutes.. I would ha e rather wait at the terminal where there is WiFi and more space.."
Ưu: "Seat are comfortable"
Khuyết điểm: "Not much options for in-flight entertainment in A300-200"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "The crew are professionals"
Khuyết điểm: "The plane. Its an old airbus a340. Was expecting the new boeing 777-300er new business class."
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ưu: "Friendly and very attentive flight crew."
Ưu: "‘‘Twas great experience , FAs are always with good smiles while serving . Thanks."
Khuyết điểm: "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
Ưu: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Khuyết điểm: "Everything. Truly a horrendous experience. Worst airline I've ever flown."
Khuyết điểm: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Khuyết điểm: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."
Ưu: "Food and crew"
Khuyết điểm: "There was only entertainment on your phone or iPad"
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Khuyết điểm: "Flight is always late Seats are very small no screen at your seat meals are so-so"
Khuyết điểm: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Ưu: "Great service and wifi on board!!!!"
Khuyết điểm: "Nothing"
Ưu: "Excellent flight... No complaint"
Khuyết điểm: "Crew ver attentive but since it's an evening flight, I had perfect sleep"
Khuyết điểm: "Terrible service Unfriendly staff Couldn't leave the terminal with an 8 hour layover in Manila?!! Terrible terminal (Manila) Two and a half hour delay after boarding the plane without any excuse."
Ưu: "The flight staff was more than accommodating to my husband and myself as we both had become very ill . They did everything they could do to make us comfortable. The airline put us up in a hotel for the evening and got us on a flight the next day."
Khuyết điểm: "First I would like to say I understand things go wrong that are out of the airlines control but being grounded on a run way for ten hours is absolutely ridiculous . We both became very ill about two hours after eating on the flight to the point of needing medical attention. The delay ended up costing us $179 extra dollars for our car parked and it would be more than reasonable and expected for you reimburse us for this cost. We have a receipt for the proof of this cost . You can reach me by email email@example.com Sincerely Michelle bennett"
Ưu: "Entertainment on flight was great."
Khuyết điểm: "Flight from Vancouver to NYC was delayed and when I asked an airport employee what's going on, he replied that Philippines Airlines is always late. No announcement at gate, in fact they just told everyone to wait and never once said how fling the delay might be. Food was not good."