The crew is good, but the flight delayed and there is two passengers keep talking during the flight
Ưu: "Overall price / value is very good"
Khuyết điểm: "Leg room is very small"
Khuyết điểm: "More choices on entertainment"
Ưu: "The flight was okay, service was okay."
Khuyết điểm: "Could be better if the departure was on time rather than delaying too much without clear explanation."
Khuyết điểm: "Nothing"
Khuyết điểm: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Khuyết điểm: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
Ưu: "correct priority of boarding respected luggage handling very fast"
Khuyết điểm: "quality of food"
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Khuyết điểm: "Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight."
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Ưu: "On time boarding. Crew was helpful with duty free shopping."
Khuyết điểm: "Could not connect to Rokki WiFi."
Khuyết điểm: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Ưu: "Delayed 2 time"
Khuyết điểm: "Everything"
Ưu: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Ưu: "Cabin crew was nice and professional."
Khuyết điểm: "Seats are a bit cramped up."
Ưu: "Inexpensive flight, attentive crew"
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Khuyết điểm: "Immigration offload for no reason then asked to rebook .."
Khuyết điểm: "No food or drinks. But that was expected as we didn’t pay for it"
Ưu: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Khuyết điểm: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Ưu: "Nothing I like"
Khuyết điểm: "Flight delayed, landed at 2.00am+"
Ưu: "we arrived almost half hour ahead of schedule"
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Khuyết điểm: "No free entertainment and did not eat on flight"
Ưu: "Personnel very young and friendly - they seem to enjoy their job!"
Khuyết điểm: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Ưu: "Value for money"
Khuyết điểm: "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
Ưu: "He flight boarded on tkme"
Khuyết điểm: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Ưu: "Nice place fun"
Khuyết điểm: "Well it's alright"
Khuyết điểm: "The flight was damn cold and freezing"
Khuyết điểm: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again."
Khuyết điểm: "Usurious fees for checked bags and the flights are always late to boot."
Ưu: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
Khuyết điểm: "An apppology for a start and hopefully some compensation"
Ưu: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Khuyết điểm: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Khuyết điểm: "Flight delayed no free water never again"
Ưu: "Boarding quickly when plane finally arrived"
Khuyết điểm: "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."
Khuyết điểm: "Delay delay"
Khuyết điểm: "Flight was delayed by an hour."
Ưu: "Left on time, everything was OK"
Khuyết điểm: "No beer for sale and no duty free on board though its an international flight. KLIA2 is a monster, miles to walk...."
Ưu: "Take off and landing was smooth."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Khuyết điểm: "Paying for water on the flight? Paying >60% of my ticket price to check a bag? Typical airasia gouging you wherever they can."
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "Nothing. Well it's over now and that's wonderful."
Khuyết điểm: "Asked for an aisle seat was ignored and given the worst seat last row middle seat not enough legroom to have my knees in front of me I'm 5'7 and my seat doesn't go back so the personI fro t of me reclines so I'm forced to rest my head against this jerk because there's nowhere else for it to go. No entertainment everything costs extra and they even tried to say you couldn't bring any of your own food/drink on board. Worst flight ever."
Ưu: "We reached our destination"
Khuyết điểm: "When researching flights, I really wish AirAsia's procedures were spelled out. Having to pay for each checked bag and each kg over a relatively low allowance was extremely annoying. Even worse, each leg of the flight (due to a layover) required payment. In addition, paying for the seat, paying for peanuts and water?? Probably the worst was the air crew refusing to give a blanket to my freezing fiance without purchasing the pillow, blanket and eye mask bundle. Seriously?? Then towards the end of the flight, the crew walk the aisles holding alcohol and perfume trying to peddle their duty-free products on the plane itself. It was quite evident by this point that the competitve ticket price is a hoax, and all that they are interested in is getting as much money from you as possible. Unless I have no choice, I will never fly this airline again. Please, warn people of these practices BEFORE they purchase the tickets!!"
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Khuyết điểm: "All thing baaaaad"
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "No delays"
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Khuyết điểm: "N/A"
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Khuyết điểm: "Music or movie will be good."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "The flight was delayed for over 30 mins."
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Khuyết điểm: "It was moving a lot!!! :\"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Khuyết điểm: "Disorganized boarding"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Khuyết điểm: "Delay one hour"
Ưu: "Again, it's good for a budget airline."
Khuyết điểm: "More legroom"
Ưu: "It was good"
Khuyết điểm: "Nőt enough place"
Ưu: "Good food, fast service, I suppose it was okay for a low priced carrier."
Khuyết điểm: "No frills airline and a broken seat. Flight attendants were rude."
Ưu: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
Khuyết điểm: "Squeezy legroom."
Ưu: "On time, well organized, timely service."
Khuyết điểm: "Seats are big congested. But pushback makes up for it."
Ưu: "Punctual and smooth."
Khuyết điểm: "Too little leg room."
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Ưu: "Hot seat was roomy."
Khuyết điểm: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Khuyết điểm: "............,.....................................h"
Khuyết điểm: "Worst seat that i've ever had. At 5'6", i rarely have trouble with leg room or sleeping - not so on this flight. Seats packed so tight it was impossible to get comfortable. Flight attendants never offered water or any service on a 5 hour flight. When we asked for water, they asked for money... This takes the idea of no frills to the extreme."
Khuyết điểm: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Ưu: "Boarding was quick and no issues with staff"
Khuyết điểm: "Seats are jammed together so close unless you are under 5'5" there is no room at all. Not to mention they fill the pockets with 6 huge magazines. I'm 6' tall and I got the last seat on the plane; the seat doesn't recline at all so when people in front of me reclined their seat I had even less space. I can't say I will ever fly this airline again. It's very disappointing that there is no comfort at all in a seat. My legs were cramped and I couldn't even stretch them under the seat because my knees were jammed into the seat in front of me. In two hours my legs were totally numb."
Khuyết điểm: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
Khuyết điểm: "For tall people - there isn't very much leg space, but this was OK for a short flight"
Ưu: "I am an international airline pilot and was very pleased with the professional attitude and service."
Khuyết điểm: "nothing"
Ưu: "We were connecting and the connecting flight was late and the CSR held the plane just for us."
Khuyết điểm: "Once on board the crew was horrible. Because of the problem, some other groups of people decided to take our seats to spread out. So I just took the seats immediately available to us that were open. The flight attendant decided to check our boarding pass to see if we were in the right seat, and of course we were not (because the other people decided to take our seats as we were the last to board). I figured this was just fine. We even paid extra for the assigned seats but for the sake of getting the flight going due to our tight connection, we took the nearest available seats. Unfortunately, a group of 6 people had to take 5 minutes to rearrange the seats because the flight attendant "insisted" we take the seats on our boarding pass. It would have been much easier if the crew would have just let us take the seats that were available instead of trying to rearrange the other group."
Khuyết điểm: "It was very expensive for check in luggage. The fees were more than our flight"
Ưu: "Flight was cheap"
Khuyết điểm: "Extra high baggage fees No onboard meals/snacks, even shorter flights had meals Rushed boarding, uncomfortable seating"
Khuyết điểm: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Khuyết điểm: "Cramped space and extra charges for checked luggage."
Ưu: "Relatively on time"
Khuyết điểm: "No food. Small seats. Late boarding"
Khuyết điểm: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
Ưu: "The price was the only thing I liked about this airline"
Khuyết điểm: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Ưu: "Just about everything. very smooth operation."
Ưu: "Smooth flight"
Khuyết điểm: "Left hate late. Charge for"
Khuyết điểm: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
Khuyết điểm: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
Ưu: "Landed safely."
Khuyết điểm: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Ưu: "short and sweet"
Khuyết điểm: "charge for checked bags"
Khuyết điểm: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Khuyết điểm: "Chaotic boarding, delayed, extra fee for 15kilo checked bag"
Ưu: "The online system did not work and we were asked to pay 900 for each 15kg suitcase."
Khuyết điểm: "2 hour flight with no drinks."
Ưu: "Speedy boarding process."
Khuyết điểm: "Tried to pay for checked bags online 4 times and my payment was denied every time. Was then charged 1800 baht ($50) at ticket counter to check two medium sized bags. When I told the representative this, she only said that I needed to call customer service (no number provided) to complain. Staff on flight skipped over several rows, including mine, during beverage service. Despite being one of the priciest airlines I flew domestically within Thailand, they charged for everything. And not Thai prices. Will do everything in my power to avoid flying with Air Asia again."
Ưu: "You get what you pay for"
Khuyết điểm: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Ưu: "Very late flight with no explanation. Boarding was crazy. Free for all."
Ưu: "The flight itself was not bad."
Khuyết điểm: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
Khuyết điểm: "Checking was busy and disorganized. Plus I was charged for everything. There was a surprise checked bag charge. My girlfriend is in a wheelchair and can't travel without checking a bag with medical supplies. In the US, the charge is usually waived. On this flight, not only did we get charged, but we got double charged for not booking the checked bag ahead of time. In addition, nothing was for free on the plane. It was a terrible travel experience."
Ưu: "I got to the airport with my wife and when I checked our two average sized suitcases I was told it would cost an additional 6000 baht - even though I had already paid for one suitcase per ticket. The check in person was helpful but I couldn't find my proof of payment so my wife and I spent some frantic minutes pulling weight out of our bags and into our carry on finally getting the price down to 3800 baht. I've since found my proof of payment and hope that Air Asia will reimburse me but the whole exercise sucked hugely."
Ưu: "Staff was pleasant on the short flight"
Khuyết điểm: "It's a cheap airline so no frills, literally nothing."
Ưu: "Nice flights with AirAsia. they were on time for the most part and comfortable as you can get for a bargain flight."
Khuyết điểm: "No movies or music. Just sit and read magazines."
Khuyết điểm: "I booked for luggage and there was no record in the airline of it, so I had to pay again"
Khuyết điểm: "They serve nothing for free no even water and will try to sell you teddy bears and other junk. You are also no allowed to consume you're own food on their flight."
Ưu: "The crew was very nice"
Khuyết điểm: "The airline itself I would not travel again. It is ridiculous to only allow a bag of 30lbs. That is not realistic when tourists are traveling. Especially if they have bought memorabilia"
Khuyết điểm: "When I was booking Ticket, I did not see anywhere asking or suggesting for buggage fee, but at the counter they told me that i do not buggage, so I needed to pay three times more cost. I felt really bad. I think, it is cheating and probably will not fly Air Asia again."
Ưu: "fast flight"
Khuyết điểm: "did not give us direct option to pay for baggage online so we could get the discount. The seats are tiny."
Khuyết điểm: "I made online check-in, paying the bags and seats in advance (additional total HKD 544 for two person). However I missed the check-in for bags with 5 minutes. They refused to take the bags and told us, we can get on the plane without bags if we want. They did not show us any solution so we missed the plane and have to buy ticket for the next day for almost the same price. For that plane they accepted the payment for bags but refused to give the priority seats which I have payed for the plane that I did not board. Be aware that they do everything to charge you extra money!!!"
Ưu: "Make sure you pay for checked in luggage online and not at the airport. The price difference is quite a bit."
Khuyết điểm: "Expensive fees for checking in luggage"
Ưu: "Very pleasant staff and clean plane."
Khuyết điểm: "Not enough leg room in regular seats and hot seats were all gone! Luckily only 2of 3 seats occupied so I sat sideways.no entertainment."
Ưu: "Terrible, nothing was positive"
Khuyết điểm: "As far as what we didn't like, there was a price to pay for the low cost of our flight tickets. The airline's hidden fees are unbelievable. My husband and I paid an astronomical up charge for checked baggage based on merely the timing of when we checked in our baggage. Should we have notified our checked in baggage hours or days earlier it would have been 'much cheaper.' Yet, the website poorly emphasized this baggage policy during purchase. The airline itself is terrible. No beverages for customers without purchase, which is understandable (I guess) if it's a budget airline but in addition, outside food and beverage is not allowed. I felt like the entire flight was a classroom for passengers to be scolded if they looked even slightly comfortable. Not to mention the hidden fees of air Asia makes it far from a budget airline. Air Asia should be removed from kayak - will never fly with them again. Fly Thai air!!!"
Ưu: "very affordable fares"
Ưu: "Smooth landing"
Khuyết điểm: "Complimentary drink"
Ưu: "Crew were kindly , seats very comfortable"
Khuyết điểm: "Everything was veey good"
Ưu: "I am sorry to say the first airline that I would not like for the service."
Khuyết điểm: "The staff from check in counter assistance should be polite ."
Ưu: "The flight tok off at the scheduled time."
Khuyết điểm: "Honestly, they did not even offer any beverages. Pay to play meals and drinks only."
Ưu: "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
Khuyết điểm: "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."
Khuyết điểm: "We bought JetAir tickets because they were cheap. Thought we could get by with carry-on. But carry-on is only 7Kg, and that's like 15 lbs. Had to pay for check in the baggages and the extra weight came out to $65 to $80 extra per bag. When you add that back into the price of the ticket, then the ticket is comparable to a premium ticket. Plus, the service is so bad and they lost our luggage and gave us the runaround. Next time, we'll just pay the premium ticket with another airline and get better service and no run-arounds. So, the only cheap thing about this airline is the service. They nickle and dime you for everything, so you end up paying more and getting less. I've learned my lesson. Beware."
Khuyết điểm: "I watched one delay turn into multiple delays for the whole fleet here, which then led to worries."
Ưu: "Crew was friendly and smiling throughout the trip."
Khuyết điểm: "The flight was delayed for one hour because the plane arrived late, but there was no notice about it, or any type of announcement about the delay"
Khuyết điểm: "My itinerary said that I would be served dinner and I was not given anything, not even a bottle of water. I was also not impressed with the seats, they were very small."
Ưu: "friendly crew"
Khuyết điểm: "flight was delayed. had to change gate"
Khuyết điểm: "Staff was rude again, there is no room, they made us remove our ear buds for landing. You have no bag room in the back because the crew uses them instead. Won’t be using them again if I can avoid it"
Ưu: "Fast Check In and Boarding."
Khuyết điểm: "Totally no services for the passenger and seats are not comfortable."
Ưu: "Fast boarding and unboarding"
Khuyết điểm: "My knees and back are broken"
Khuyết điểm: "At least offer your customers some water wow"
Ưu: "The plane had wings"
Khuyết điểm: "They decided to combine the flight with 3 other flights and delayed the flight by 3 hours. They did not tell us any of this until we had already checked in. An email or text update would have been nice so we could have notbwaisted 3 hours waiting at the airport."
Khuyết điểm: "No complimentary drinks on flight. Not even water. $4 for bottled water."
Khuyết điểm: "I made a mistake by booking the incorrect time for my flight - within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future."
Khuyết điểm: "Flight was delayed. Didn't do much to make us feel better about it. Could've gave us a free meal because if they told me about the delay, i might've eaten something."
Khuyết điểm: "First they charged me almost $75 for the baggage fee, which for an international flight should be included. But I get it and happily paid that Now, they gave me a boarding pass from Bali to Singapore only, I thought, I would get the boarding pass of my onward journey at the gate in singapore. When I arrived at the gate, they asked me to go to a different area and get a boarding pass. Ok, i am still fine, so I ran to this are and reached at 1:45 PM ie 55 min before my departure time of 2:40 PM. Tye lady “Ms Nurul Aisha”, instead of helping me, started pointing fingers and saying its my fault and wated 15 mins in arguments and then she called the gate and wasted another 15 min in Chit Chat. Funally she said, its too late and you have to buy a new ticket! Is this a joke, in my knowledge this is a fraud and they should be held accountable. As I type this, i am stuck at Singapore airport, my hotel paymennt for today in Phuket (nearlly $800 is wasted) as I cant reach there now today and in addition, i would have to buy a new ticket. This is the worst airline and customer service, instead of helping me there lady said “Your are arrogant”, “Its your fault” etc etc"
Ưu: "I wish jet star airline fix my suitcase wheel and stitch the ripped the top of the material"
Khuyết điểm: "Poor luggage handling charge me 60 Australian dollar"
Ưu: "the takeoff and landing was good, the flight was very smooth"
Khuyết điểm: "Nothing"
Khuyết điểm: "Just a glass of water would be so nice....but how can you lock someone in a metal tube for 2 hours or more and not give them a glass of water if needed....and to have to pay such a big price for a bottle of water is cruel.....we are talking water!!"
Ưu: "I had to postpone my flight and I couldn't make it so I canceled my flight and I didn't get the money back."
Ưu: "Easy transfer. Was late on first flight but luckily didn't miss the second one."
Khuyết điểm: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd."
Khuyết điểm: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."
Khuyết điểm: "The line in immigration is too slow but the jet staff never check us till we are almost late on boarding ,they never check the passengers , very bad workers"
Ưu: "staff was friendly"
Khuyết điểm: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."
Khuyết điểm: "Had no idea about the baggage charges. Kayak failed to mention. I will never book on them again."
Ưu: "The flight left on time and arrived on time. Those are key. One has to read the ticket terms carefully to see if you need to Add checked baggage at an extra cost. This is cheaper on line than at check-in."
Khuyết điểm: "The check-in was slow. It seems that as a budget airline they save by opening the queue only 2 hrs before the flight, rather than 3 hrs. They also have only a few counters. We queued about 45 mins."
Ưu: "Timely. No major problems."
Khuyết điểm: "Food was exorbitantly expensive. No entertainment. But I suppose that's what you get from a budget airlines"
Khuyết điểm: "The seats were very tight."
Ưu: "It got me there."
Khuyết điểm: "The carry on weigh of 70kg is total for both carry-ons. If you exceed that they will insist you check a bag and th fee was 50% of the total ticket. I've carried this same luggage all over the world and carried it on every time. It's not unusually heavy and fits easily in the overhead. This experience put Jetstar in the 'avoid' category for me."
Ưu: "The price."
Khuyết điểm: "Lack of English speakers.uncaring ATTITUDE."
Ưu: "The flight was short, which of course was not due to their effort"
Khuyết điểm: "1. We were unaware that we had to pay for ALL baggage. They made us pay before boarding, but they gave us a "special deal" to reduce the price to "only $110." 2. On our return trip, at which time we merely had a layover in VietNam on our way to Singapore, they required us to buy another entrance visa. Because we only had less than 3 hours before our next flight left, they "provided" the service for us - to the tune of $180 for each person!!! Meanwhile, a likewise-stranded passenger from Australia apparently did not have to purchase another single-entry visa. We felt totally ripped off."
Khuyết điểm: "They robbed us on the checked luggage fees. They were more than the flight itself. Was told it was cheaper to pay online, but when I attempted to do so, it informed me that it was not available on this booking."
Ưu: "On time. Nice crew"
Khuyết điểm: "Crowded seats. Not enough legroom. Paying extra for"
Ưu: "no food and drink available in your flight infact water is also no provided so bad very bad experience"
Khuyết điểm: "no food and drink available in your flight infact water is also no provided so bad very bad experience"
Ưu: "efficient and comfortable seat. Pleasant flight attendant."
Khuyết điểm: "kids screaming, noisy passengers."
Khuyết điểm: "same as above"
Ưu: "It offers cheap flights but they make it up by charging for everything; baggage, food and drinks. Online check in is also restricted if you are a US citizen. There is no inflight entertainment other than watchibg the crew sell stuff."
Khuyết điểm: "They doubled my flight cost with one checked bag, served no complimentary food or drink, and couldn't speak English. They also didn't give me an immigration form which delayed me and caused problems at the airport. Chairs uncomfortable, overhead announcements unintelligible, no entertainment available whatsoever even if you're willing to pay, pretty bad overall."
Ưu: "Fairly cheap, but there are other nearly as cheap flights."
Khuyết điểm: "Nickel and diming to death. My reservation was put on hold as I did not pay for checked baggage. If you have to pay, just charge it upfront. Don't hold my booking ransom for it!"
Ưu: "Economical price. On time.Crew very friendly"
Ưu: "not all flight seat pitch is claustrophobically tight."
Khuyết điểm: "some flight seat pitch are claustrophobically tight. customers notice."
Ưu: "The flight was in time and the service is a standard, as normal for Low cost"
Khuyết điểm: "The head of the cabin crew should be told, that a little smile in her face would not hurt her at all, but would make a big difference for the passengers."
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
Very basic, all seats are non reclining
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "Clean plane"
Khuyết điểm: "Late"
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."