No electrical plugs or USB plugs. No lounge at KKC airport.
Ưu: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Khuyết điểm: "Providing some snacks would be helpful when getting off the board."
Khuyết điểm: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Ưu: "On time, clean smooth ride. Landed early!"
Ưu: "Brilliantly safety-conscious crew but very personable."
Khuyết điểm: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Ưu: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
Khuyết điểm: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
Khuyết điểm: "I understand that the crew was probably tired, but I believe they can be friendlier."
Ưu: "Crew are efficient and friendly"
Khuyết điểm: "Portion of food could have been slightly bigger"
Khuyết điểm: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
Ưu: "Good and being on time"
Khuyết điểm: "So far so good for its price"
Ưu: "Lovely people. Lovely service. Good food."
Khuyết điểm: "Excellent price generous luggage allowance."
Ưu: "Seamless boarding and deviating."
Khuyết điểm: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Khuyết điểm: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Ưu: "Nothing apart from kind crew"
Khuyết điểm: "Food was really not good at all! Very poor The inside of plane was not clean!"
Ưu: "On-time departure and arrival."
Khuyết điểm: "Nothing to complain about."
Ưu: "Great flight on Thai Smile."
Ưu: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Khuyết điểm: "There wasn’t any tv to watch and not by way of magazines either."
Khuyết điểm: "Non"
Ưu: "The relaxed atmosphere and attentiveness of the flight attendants"
Khuyết điểm: "The distance of the terminal to the aircraft"
Ưu: "Friendly staff overall good experience."
Khuyết điểm: "Only issue is there is no alchohol on these flights."
Ưu: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Khuyết điểm: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
Ưu: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Khuyết điểm: "Loved everything"
Ưu: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Khuyết điểm: "None."
Khuyết điểm: "Delay"
Ưu: "friendly, professional crew"
Khuyết điểm: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
Khuyết điểm: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Ưu: "Friendly staff through every step of the way."
Khuyết điểm: "Vegan food options would be a wonderful addition. Everything else was great!"
Khuyết điểm: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
Ưu: "On boar meal was great. Customer service was outstanding!"
Khuyết điểm: "They don't offer more flights!"
Ưu: "Ground and in flight service, food, aircraft"
Ưu: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Khuyết điểm: "Nothing that I can think of."
Ưu: "Quick flight"
Khuyết điểm: "40 minute delay"
Ưu: "Great service, very amicable staff, excellent plane"
Ưu: "Awesome service, great staff, amazing trip"
Ưu: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
Khuyết điểm: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
Khuyết điểm: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Ưu: "Good flight, reasonable price"
Khuyết điểm: "Nothing"
Ưu: "Very flight and check-in process"
Ưu: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Khuyết điểm: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Ưu: "Crew were friendly and did a great job in the short time they had."
Ưu: "Check in was so easy and smooth. Boarding was as well!"
Khuyết điểm: "I appreciated the food that they gave out, but it wasn't very tasty."
Ưu: "Overall everything was good except meal option"
Khuyết điểm: "Not having vegetarian snack or meal"
Ưu: "Such an amazing experience! From start to finish!"
Ưu: "The complementary food and drinks were great. Staff were very friendly"
Ưu: "Short flight duration."
Khuyết điểm: "Would have liked to recline"
Ưu: "Crew great, seats comfortable"
Ưu: "Efficient and easy, good sandwich for only a two hour flight."
Ưu: "Great leg room. On time and flight even arrived early."
Khuyết điểm: "More comfortable seats"
Ưu: "Help from ticketing crews was very helpful."
Khuyết điểm: "More smiles"
Ưu: "No carry-on fees, plenty of available seats."
Khuyết điểm: "Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers."
Ưu: "Drinks were great and unexpected! Extremely fast boarding!"
Ưu: "We like the service. It doesnt take long for boarding."
Ưu: "Friend and excellent attention to detail."
Ưu: "Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite."
Ưu: "Very kind to passengers"
Ưu: "On time flight and decent snack for a short flight"
Ưu: "Smooth boarding. On time leaving and arriving. Very Courteous staff"
Ưu: "Easy getting out of town and to the boarding gate."
Ưu: "Nice airline, pleasant staff, clean cabin and comfortable seats."
Khuyết điểm: "Nice that they provided a snack, but didn't like the mystery meat roll."
Khuyết điểm: "Not telling you what time they are boarsing and departing"
Ưu: "Great service"
Khuyết điểm: "Delay for 3 hrs due Weather"
Ưu: "It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere."
Khuyết điểm: "No entertainment and usb charging ports not working"
Khuyết điểm: "I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more."
Ưu: "Small plane with nearly personal attire"
Khuyết điểm: "-"
Khuyết điểm: "Good service"
Ưu: "Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you."
Khuyết điểm: "Language was good. Staff friendly. All went well. Would use again"
Ưu: "The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation."
Ưu: "Operated by Laos Airlines. On time arrival. Excellent service."
Ưu: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Khuyết điểm: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Ưu: "It ran smoothly"
Khuyết điểm: "Nothing"
Ưu: "Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long."
Khuyết điểm: "The tight seating"
Khuyết điểm: "Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air"
Ưu: "Flight was on time. Good snacks"
Ưu: "Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding."
Khuyết điểm: "The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway."
Ưu: "-Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift"
Khuyết điểm: "-the landing was really rough and a bit scary."
Ưu: "The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite."
Khuyết điểm: "The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead."
Ưu: "Free in-flight snacks and beverages (including beer)."
Ưu: "although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset."
Ưu: "Over is good.."
Khuyết điểm: "Everything is ok we like it ..."
Ưu: "Security was nice, counter was nice, over all is good"
Khuyết điểm: "Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance."
Ưu: "Service Interior of Plane On Time!"
Ưu: "Courteous staff."
Khuyết điểm: "late arrival."
Ưu: "Once on, the flight was OK."
Khuyết điểm: "2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired."
Khuyết điểm: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Khuyết điểm: "If a flight is delayed, they could inform us."
Khuyết điểm: "They could improve on the entertainment and service."
Khuyết điểm: "No beer or wine served on this international flight."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Ưu: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "We left late but arrived safely and close to being on time."
Khuyết điểm: "Taking the bus to the plane is a nuisance."
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Ưu: "Good customer service. No baggage charge."
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Khuyết điểm: "The Vietnam airline has little consumer orientation"
Ưu: "Check in service was very good!"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "service was great"
Khuyết điểm: "Plane is a bit old"
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Ưu: "The food was good."
Khuyết điểm: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Ưu: "Very professional and very clean planes."
Khuyết điểm: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ưu: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Khuyết điểm: "Everything."
Ưu: "The flight attendants were excellent! The flight went smoothly and on time!"
Ưu: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Khuyết điểm: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "On time, staff pleasant."
Khuyết điểm: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"
Ưu: "There was more leg room on this flight. The crew were very nice."
Khuyết điểm: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."
With Scoot you get what you pay for. Pitch is decent but the portal for entertainment doesn't work.
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
I’m arrange at Zone 2 seat.Staff ask to queue up from zone 1 to zone 3 but just allow zone 1 and 3 go in first.Then what is the point to ask zone 2 to queue up at the first and wait for zone 1 ?
Lots ofmleg room. Great flight.
We had to pay excessive baggage fees, then are bags were damaged.
Flight was delayed for 45 mins without any informed provided
Can one expect anything better in a low budget airline Let’s be real
At least they shoud have offer water 🤭
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Khuyết điểm: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Ưu: "The food was good. The service very good. Check in was so fast."
Khuyết điểm: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Ưu: "Crew were kindly"
Khuyết điểm: "Seats can be more comfortable"
Khuyết điểm: "I am not sure why they were delayed."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "Confort"
Khuyết điểm: "Disorganized boarding"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Khuyết điểm: "Delay one hour"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Khuyết điểm: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Ưu: "On time. Service on board simple. Crews are friendly"
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Ưu: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Khuyết điểm: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Ưu: "Comfortable seats, clean plane. On time."
Khuyết điểm: "The crew just sat in the back. They practically did nothing. Recommend you offer pillows and blankets on night flights."
Khuyết điểm: "It costs more to check a bag than it does to book a ticket, this airline is a rip off"
Ưu: "The crew was eventually accommodating. I am pregnant and asked if I could stretch out on the empty row behind us. However, it was an emergency row and no, we weren't allowed. Eventually, they offered me a seat with an empty seat next to it. The other passenger in the row wasn't very happy with me sitting there. One of the stewards offered me the back row to stretch out. There was no one sitting there. I don't know why that wasn't one the first options. But I'm thankful that I was able to lay down and sleep."
Khuyết điểm: "The cabin is very crowded. No food or drinks are provided so be prepared to pay or bring your own."
Khuyết điểm: "O lie check in and support terrible"
Ưu: "It was cheap."
Khuyết điểm: "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
Ưu: "Good quick smooth flight On time departure and arrival."
Khuyết điểm: "Delay announced too late and no consideration for parents travelling with baby"
Ưu: "Seat was good .. the flight was not full"
Ưu: "It was short"
Khuyết điểm: "If they could get the air conditioning working, it was extremely hot until we were in the air, then it went off again on our descent"
Ưu: "Good safe flight. Did not have any food and no entertainment. Fine for 1 hour."
Ưu: "Uniforms are nice"
Khuyết điểm: "All food was for sale not included. Good it was not more than a four hour flight and I happened to have kept some thai money since it was a flight out of thailand. Also, this was our connecting flight - one in the middle of three flights going back to LA. For some reason, the gate attendant decided to have issues with my wife's passport, ticket, and greencard. All were valid. We bought the tickets and were in the middle of the flight, so it was late for any questions..... Took them awhile to determine that the greencard was really none of their business since we were flying through china and into the US on another airline. Luckily we were able to get on the plane before it left. Seems like the gate agents need better training on this."
Ưu: "Nice crew. Clean airplane."
Khuyết điểm: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."
Ưu: "Swift easy boarding and departure"
Khuyết điểm: "Seats cramped Expensive simple food No complimentary drinks No entertainment"
Ưu: "Crew very helpful Many drinks, coffee, tea & snacks were able to purchase in plane"
Khuyết điểm: "Flight got delayed It was said it will take 4 hours & sometimes to arrive but it took 5 hours Purchased hot seat but there wad no much difference between normal seats"
Khuyết điểm: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."
Khuyết điểm: "last minute schedule change from Siem Reap to Bangkok"
Ưu: "I got there"
Khuyết điểm: "No food. No drink. Whole focus of staff was on selling"
Ưu: "Cheap and on time"
Khuyết điểm: "Of course it wasn't a luxury flight. But he air was stale and smelled real bad of body odor by the time I got off the plane"
Ưu: "On time, comfortable and inexpensive. Terrific value"
Khuyết điểm: "Just know that you have to preorder and pay for any drinks or meal."
Ưu: "Cheap ticket price at purchase ends up being more expensive as they have figured out how to charge an entire extra ticket for a checked bag. Outrageously stingy and underhanded airline. Will never use again."
Khuyết điểm: "Stingy and underhanded pricing model."
Ưu: "Nothing the staff was rude... be very aware they charge you less for your plane tickets then try to make all their money up on luggage weight and fees. If you are carrying more then a back pack or small carry on get ready to pay more. They charge you as much for the weight of your bags as they do the price of your tickets... that's how they make there money it's such a scam."
Khuyết điểm: "Scam airline... over charge you on weight fees... do yourself a favor and fly another airline if you can even if you pay more up front in the end you'll save money because air Asia will try to add on extra fees for any and everything they can especially if your a foreigner..."
Ưu: "Seating and friendly staff"
Ưu: "I liked the price, convenience and mango sticky rice. Check in was smooth as was boarding. The staff was nice, and the Thai happy attitude made it all the better."
Khuyết điểm: "I didnt like the way they pressurize the cabin. It felt a bit hot and stuffy, plus simply not as comfortable as other airlines. Not many healthy food options either."
Ưu: "Boarded on time, arrived in Bangkok 20 minutes early, no problems getting my bags checked in even though I was late arriving to the airport. You do have to buy luggage allowance beforehand to avoid getting completely gouged though & do it over the phone as their website is almost completely nonfunctional."
Khuyết điểm: "For a 4+ hour flight they should at least give you water and peanuts instead of either making you buy a meal beforehand (on airasia's website which simply does not work if you are using a mobile phone) or pay extortionate prices ($3 for a teeny bottle of water) on board- I realize it's a budget airline but since they don't let you bring liquids through security passengers have no choice but to pay these ridiculous prices if we don't want to completely dehydrate."
Khuyết điểm: "Luggage fee for less than 20kg for one way is more than the ticket itself? How rediculous!"
Ưu: "New planes. Efficient boarding process"
Khuyết điểm: "We checked only 1 standard bag per persona and had to pay $72USD per bag at check in!!! And everything else cost money as well -- even water in the plane. And a person over 6' should buy extra leg room as the seats are cramped."
Ưu: "It is a good option for an affordable airline."
Khuyết điểm: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Ưu: "Food was excellent and price for food was reasonable"
Khuyết điểm: "it was so cold on the plane and I told the crew, they just say no blanket and left. The chair is so bad, narrow and uncomfortable."
Khuyết điểm: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Khuyết điểm: "Cramped space and extra charges for checked luggage."
Ưu: "Great food warm service"
Khuyết điểm: "Late boarding"
Ưu: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Khuyết điểm: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Ưu: "Very attentive crew, good food, on time arrival."
Khuyết điểm: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
Ưu: "My grandmother was 82, the boarding crew went above and beyond to help her with wheelchair. I'm most grateful for because the terminal was very far."
Khuyết điểm: "Too much advancement. Everything needs to be pre-booked, pre-check in, pre-order. I wished they told us discounted rate and if we have check in, we need to pre-buy the check in"
Ưu: "Charged for water."
Khuyết điểm: "They charged for water"
Ưu: "short and sweet"
Khuyết điểm: "charge for checked bags"
Ưu: "Not a thing."
Khuyết điểm: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."
Ưu: "the flight attendants were very attractive"
Khuyết điểm: "Charged extra for all checked in luggage. Limited to 7kg carry on, all additional luggage must be checked in and paid for Charged for beverages Charged for food Check in closes 1 HOUR prior to departure. If you try to check in 59 minutes or less prior to your flight, you must change your flight and pay a flight change fee. If you have a connecting flight, in the same country with this airline, they do NOT ticket, or check your bags thru to your 2nd flight. Thus, after your first flight, you must wait for your bags, then check in for your second flight. This will ensure that you miss your connecting flight, unless you have at least 2.5 hours between flights, which may result in an additional charge if you miss your connecting flight. We dealt with 3 agents at 3 different locations prior to our first flight and NONE of them told us that we did not have sufficient times between flights, which resulted in us missing our flight and paying for a flight change. Our flight ended up costing 75% extra. I have flown throughout the world on many different airlines and have NEVER seen an airline with these operating procedures/policies. They need to change the name of this airline to NICKEL AND DIME, or to TIGHTWADS OF THE SKY. Will NEVER fly Air Asia again."
Ưu: "The only good was landing safely"
Khuyết điểm: "Air Asia is the worst! I had no idea it was a budget airline, but if low price is what you're after don't fall for the price of air Asia flights, they charge extra for a bag over the weight limit...which is 10kg lesser than competing airlines weight limits, and also any food or drink you have to pay for, and also if You are not at the front of the plane be prepared to have other choices in food or drink because they run out of the good stuff that everyone is getting, but even the good stuff is extremely poor"
Ưu: "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
Khuyết điểm: "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
Ưu: "Getting on board plane."
Khuyết điểm: "There was a 40 minute delay. No information for other passengers for flight after us. So hence chaos for our flight."
Ưu: "Myself and my 3 friend were seated together and were able to get priority seating without requesting it."
Khuyết điểm: "It was an extra 900 baht for checked luggage. We were shuttled to where the plane was during boarding, but had to wait in the shuttle while the previous flight was unboarding. The cabin was not cleaned between flights and they came around collecting garbage as if it was our garbage that needed to be thrown out."
Ưu: "I want a refund on this flight and I will be taking measure to complain at the highest level at the company on the way I was treated and the $900 baggage charge they tried to charge me, then agreed to $450. I was on a previous flight with the same airline and was charged $30 excess baggage weight, with the same bags, which if anything were lighter. I was completely exploited and I will never book this airline again. I'm so appalled and disgusted by this airline - And warn other travelers to fly with an alternative company. On top of it all they were rude and extremely unhelpful."
Ưu: "Staff was pleasant on the short flight"
Khuyết điểm: "It's a cheap airline so no frills, literally nothing."
Ưu: "Nice flights with AirAsia. they were on time for the most part and comfortable as you can get for a bargain flight."
Khuyết điểm: "No movies or music. Just sit and read magazines."
Ưu: "Excellent on time performance!"