I'm a constant Etihad passenger but this is the first I felt uncomfortable, firstly the seat are small, turning the arrangement of seat from 2 rows to 3 rows, flight was delayed, food was bad, what happen Etihad?
My ticket was cancelled 3 hours before the scheduled flight
Business class - dificult to get out of front facing seat to get to the aisle. No handholds etc. The seat in lay flat position can be a little wider so arms don't get scrunched when laying on back - I am not very big at all. The food tray needs to be able to be adjusted closer to passenger while eating.
Thank you. It was nice/beautiful journey.
Ưu: "The Crew was amazing!"
Khuyết điểm: "The boarding was late!"
Khuyết điểm: "1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait"
Ưu: "Super easy check in. Good air hosting staff."
Khuyết điểm: "Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers."
Khuyết điểm: "More comfortable seats."
Ưu: "Crew, food and beverage"
Khuyết điểm: "Wifi"
Ưu: "All service and cresws are friendly"
Khuyết điểm: "Just keep it up"
Ưu: "Crew is ok. Seat was comfortable."
Khuyết điểm: "Vegetarian food was terrible and of no quality. The inflight tamil and Hindi movies could have been better and newer."
Khuyết điểm: "Need more leg room even for regular economy seating"
Ưu: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Khuyết điểm: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
Khuyết điểm: "Hassled at gate since I had my boarding pass on iPhone from Etihad and no a paper boarding pass, was held up and was one of last persons to board airplane"
Ưu: "Shoud be treated good meal in flight."
Ưu: "This was my second time flying with Etihad and the experience was excellent. Continue to provide excellent service to all customers regardless of where the sit"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "Seats were comfortable."
Khuyết điểm: "The seats were cramped, small compared to the flight I took from JFK to Abu Dhabi. Again, The boarding was delayed and no announcements were made. I am saying this despite I prefer Etihad for my international flights. This time the experience was lame."
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Ưu: "cheapest fiar"
Khuyết điểm: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Ưu: "The airport customer service rescheduled us back to direct flight to Dallas. Our original flight. They helped us expediting boarding process in short time margin. Inside aircraft crew was good and efficient. Food was excellent."
Khuyết điểm: "None"
Ưu: "Great service, good economy food also, lots of wine. The entertainment package was really good"
Khuyết điểm: "-"
Ưu: "Crew was good. Food was OK."
Khuyết điểm: "While going Airport staff was not at all good at Chicago airport. I had a carry on bag, which I had been using in all other airlines as carry on for last couple of years and never was told that the size is not right. I was asked to either check in carry on as extra baggage and pay $300 or put my carry on stuff in my other checked in baggage and pay extra for over limit $120. And I have to trash my carry on of $80 value. I was not at all happy. I noticed in the flight so many passengers have the same size carry on, which I have to trash. On my return journey from Delhi to Abu Dhabi I was talking to a woman in the security line, who was sharing the same experience and she told me that they charge her $400 for one extra suitcase. To me that was shocking as how come I was asked $300 for extra checked in bag and she was charged $400. No idea what kind of policies Etihad has for extra baggage. I would like Etihad management to pay attention to the airport staff dealings with customers."
Ưu: "Food was excellent! Crew was friendly Layover was short and the US immigration was completed during that time!"
Khuyết điểm: "Check in procedures were very slow Could have a few more Asian and new movie collections On our return flight, the airline broke (completely ripped) the extending handle on my very sturdy, Samsonite suitcase! So, now I cannot drag the bag on it's wheels!"
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Having two seated aisle was fantastic for me and my partner because it meant we didn't feel like we were disturbing anyone if we wanted to get up and go to the bathroom and have a stretch. The chairs and leg room was okay, much better than our previous flight. You are fed lots of food so you never go hungry and the entertainment was good. Having USB ports to charge your phone or other devices is fantastic."
Ưu: "Nothing. I would never ever choose Etihad airline again"
Khuyết điểm: "At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore."
Ưu: "The crew was very nice"
Khuyết điểm: "The seats super uncomfortable and the entertainment is very mediocre Qatar airways way better"
Ưu: "Seats are more comfortable than Qatar. Staff was very friendly. They handed out more water than other airlines, which is much needed on the long flights."
Khuyết điểm: "They caused a lot of us to miss our connecting flights bc of hours-long delays. I had to stay overnight in Abu Dhabi. They put me up, which was nice, but I was sad to miss the first day of my work trip bc of it."
Ưu: "Entertainment was good"
Khuyết điểm: "Staff is rude and food was horrible"
Ưu: "attentive staff"
Khuyết điểm: "nothing"
Ưu: "on time & Friendly hosts."
Khuyết điểm: "I paid for extra space seats & what I get is seats smaller thane some of the regular economy seats, Entertainment earphone was bad effect voice quality, food was tastles."
Ưu: "Quick flight"
Khuyết điểm: "Seating is tight"
Ưu: "The flight attendants made hand-made Easter cards for all the children on the plane! It was a really nice touch and I've never seen anything like it on another airline."
Khuyết điểm: "The airline changed our return date for 2 days later! When that date wouldn't work for us, we were re-routed through Chicago with a connection back to SF. The flight times were then changed two more times, and our seats were moved from aisle to middle seats. I do not recommend flying Etihad if you have a schedule to keep to."
Ưu: "Seating and inside flight everything was good"
Khuyết điểm: "My luggage was tested with 2 machines and it was shown under 23 kgs but as i went on airport it showed me 27 kgs. I couldn't return anything and i had to pay over wieght fees. It was a shock for me."
Khuyết điểm: "No dedicated bus or transport for first or business passengers!"
Ưu: "Etihad offers good and courteous service, which most American carriers have f"
Khuyết điểm: "I was assigned a middle seat next to a obese person. It was very unpleasant 13 hours, and the airlines could have moved one of us."
Ưu: "The worst flight i ever had, Never going to book through Kayak again"
Khuyết điểm: "Etihad never gave proper seat to my family, we were siting in diffrent places in all flights."
Khuyết điểm: "When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment."
Ưu: "Everything... It was my first time flying with Air Etihad. The service was beyond expectation. My long flight couldnt be any more comfortable."
Ưu: "Nothing. It is not a choice airline for at least international."
Khuyết điểm: "I was coming from Düsseldorf with changeover at Abu Dhabi and they did not load my luggage."
Ưu: "Great Headrest Neck Pillow Comfy Headphones Large Toilets"
Ưu: "I liked the fact my request to sit with my wife was successful and we both got exit rows. Staff were very professional and friendly."
Khuyết điểm: "Check in took took long and it would be better if you could use more technology to speed up the process (e.g.) check in via email and check your bags before you get to the airport so you can just drop them off."
Ưu: "I really are very satisfied."
Ưu: "Crew was good."
Khuyết điểm: "Flight was delayed, crew was helpful throughout."
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
The paneer served was so hard.
Clean, timely, professional.
Ưu: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Khuyết điểm: "Pretty satisfied"
Ưu: "Basically nothing"
Khuyết điểm: "They should do announcements properly, and the crew attitude is awful."
Ưu: "Flight delay"
Khuyết điểm: "Flight delay"
Khuyết điểm: "Priority boarding for parents with kids."
Khuyết điểm: "Co passengers"
Ưu: "Punctuality, cleanliness and the professionalism."
Khuyết điểm: "No comments."
Khuyết điểm: "To avoid travelling by indigo would be better"
Ưu: "Punctuality, cabin crew and cleanliness."
Khuyết điểm: "Check in at Mumbai needs to be better coordinated."
Ưu: "Punctuality and professional service."
Khuyết điểm: "All good."
Ưu: "Punctuality, and professional service."
Khuyết điểm: "All good."
Khuyết điểm: "No comments"
Ưu: "Professional and on time. 2 best things about Indigo"
Ưu: "Punctuality, and cleanliness."
Khuyết điểm: "No comments."
Khuyết điểm: "Everything."
Khuyết điểm: "Flight delay was not communicated timely"
Ưu: "We arrived"
Khuyết điểm: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Khuyết điểm: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Ưu: "On time, comfortable seats, friendly crew."
Ưu: "Seat is as good as a concrete slab of a park bench."
Khuyết điểm: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Ưu: "Crew was friendly and caring towarda a patient."
Khuyết điểm: "Delayed by 30 mints"
Ưu: "On time"
Khuyết điểm: "People requesting to switch seats"
Ưu: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Khuyết điểm: "We asked one of our hand bags to be checked in. But was told we will be charged."
Ưu: "Reached before time!"
Khuyết điểm: "Flight delayed and no info"
Ưu: "Worst service"
Khuyết điểm: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Ưu: "On time"
Khuyết điểm: "Courteous and efficient staff."
Khuyết điểm: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Khuyết điểm: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Ưu: "the airline manage the well UPTU issuing boarding pass."
Khuyết điểm: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Khuyết điểm: "Nothing to remark"
Ưu: "Staff and crew amazing, very helpful."
Khuyết điểm: "Seats okay but rather small and not the most comfortable"
Ưu: "Efficiency- punctuality - price"
Khuyết điểm: "Seat confort 0"
Ưu: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Khuyết điểm: "Seats were a bit hard"
Ưu: "The airline was just fine."
Khuyết điểm: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Khuyết điểm: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Ưu: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Khuyết điểm: "Web check in didn't email boarding passes to the correct email."
Khuyết điểm: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Ưu: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Khuyết điểm: "I have already stated what I felt."
Ưu: "Nice crew, speedy boarding"
Khuyết điểm: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "Staff and service. Efficient travel time."
Khuyết điểm: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Khuyết điểm: "Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew."
Ưu: "Overall experience"
Khuyết điểm: "Over expensive food"
Khuyết điểm: "Nothing"
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Khuyết điểm: "weak maintenance and everything is chargeable including water"
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Khuyết điểm: "Always delay!!!!"
Ưu: "I feel confident with your aircraft and crew. Very professional"
Khuyết điểm: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Khuyết điểm: "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."
Ưu: "Everything was smooth"
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Ưu: "Personnel very young and friendly - they seem to enjoy their job!"
Khuyết điểm: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Khuyết điểm: "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."
Khuyết điểm: "13 hour delay worst flight ever"
Khuyết điểm: "シートピッチが狭く窮屈"
Ưu: "convenient flight times"
Khuyết điểm: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Ưu: "nothing to say."
Khuyết điểm: "only food that i received the rice i think didn't cooked properly"
Khuyết điểm: "They make you pay for water...WATER"
Ưu: "Good landing despite bad turbulence."
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Khuyết điểm: "For me, the seats a were uncomfortable. No lower back support."
Khuyết điểm: "Flight delayed by 2 hours"
Khuyết điểm: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Ưu: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
Khuyết điểm: "An apppology for a start and hopefully some compensation"
Ưu: "The cabin crews were friendly and helpful."
Khuyết điểm: "Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived."
Khuyết điểm: "The flight was delayed today for half an hour"
Ưu: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Khuyết điểm: "Too hot - needed cooler air"
Ưu: "very affordable fare"
Khuyết điểm: "No beverage even water. Bring your own water"
Khuyết điểm: "Flight delayed no free water never again"
Ưu: "Boarding quickly when plane finally arrived"
Khuyết điểm: "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."
Ưu: "Good because of direct flight"
Khuyết điểm: "Nothing."
Ưu: "I guess it's cheaper."
Khuyết điểm: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
Khuyết điểm: "Everything"
Ưu: "Flight is not so full"
Khuyết điểm: "So far so good"
Ưu: "On time Arrived early"
Khuyết điểm: "All ok"
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "The price I paid was very reasonable."
Khuyết điểm: "No commets."
Ưu: "Ease of web checkin but it took too long to drop off luggage"
Khuyết điểm: "No inflight entertainment. Had to buy food including all beverages."
Khuyết điểm: "All thing baaaaad"
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Ưu: "The crew"
Khuyết điểm: "Seats are uncomfortable, no complimentary drinks or food."
Ưu: "it was a very nice and clean plane."
Khuyết điểm: "They dont give anything complimentary - not even drinks or water!"
Ưu: "Nothing special and as expected of the low cost flight"
Khuyết điểm: "None so far"
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Khuyết điểm: "Not many snack options for the short flight."
Khuyết điểm: "Not much snack and drinks options for short flight when customer don't want a meal onboard."
Ưu: "On time ..... Everything was quite smooth and it arrived on time"
Khuyết điểm: "I was shocked to find out that each checked bag was $45 which increased the cost of the flight significantly. They need to be more upfront about the costs. Also their checkin system is very inefficient - it took an additional 15 minutes to pay the bag fees, and it was of course another lineup! Also because we did not preorder any food we literally could not buy food or drinks on board. Crazy!"
Ưu: "Left on time, arrived on time!"
Ưu: "Cool signage and ads. Quick on and off boarding process"
Khuyết điểm: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Ưu: "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
Khuyết điểm: "Excellent flight. No complaints, good boarding, friendly crew"
Khuyết điểm: "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
Khuyết điểm: "Everything"
Ưu: "i like how fast the immigration is at siem reap"
Khuyết điểm: "Definite time of boarding we were 20-25 minutes late for departure"
Ưu: "Good quick Comfortable flight"
Khuyết điểm: "Need to provide drinking water At least"
Ưu: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Khuyết điểm: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Ưu: "Clean plane, air conditioning"
Khuyết điểm: "Bag fees; no free food, snacks or even water"
Ưu: "On time speedy boarding food always good rice chicken curry."
Ưu: "Plus: That I burned lots of calories when dealing with their chaos and long lines."
Khuyết điểm: "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
Khuyết điểm: "The ticket agent didn’t book us all the way through to Siem Reap."
Ưu: "Nice crew. Clean airplane."
Khuyết điểm: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."
Ưu: "The crew was very friendly"
Khuyết điểm: "The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything."
Ưu: "Nice newer plane and mindful staff."
Khuyết điểm: "No free snacks or drink offered."
Ưu: "Airasia crew were very helpful."
Khuyết điểm: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."
Khuyết điểm: "LCCですが、総合的にレガシーと比べて安くない"
Ưu: "AIR conditioned cabin while boarding= no sweat.."
Khuyết điểm: "Plane arrived from Bangkok late so our flight was late. No notice given. Lithium battery packs are allowed on board but not in checked baggage. Bag security used to be before check in but ate not in BKK DM. Huge hassle trying to get battery pack back when back at.DM. ugly."
Ưu: "Both outbound and return flights departed on time."
Khuyết điểm: "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
Ưu: "Food was decent"
Khuyết điểm: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Ưu: "Crew was nice and they let us move to more open seats during flight."
Khuyết điểm: "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
Ưu: "Included snack/small meal on flight was nice."
Khuyết điểm: "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."
Ưu: "Check in and boarding very efficient and both flights went and arrived on schedule."
Khuyết điểm: "Least amount of leg room of any flight I have ever take. Being over 6 feet tall it was very uncomfortable with absolutely no room for my legs. Also no free meal or beverage service of any kind. You had to purchase food from the flight attendant crew if you wanted anything. First time I have ever been on flight where they did not offer at least free beverage service. You even had to purchase water from them. Would have been nice if they made announcement advising so you could at least bring your own. Obviously no entertainment system on aircraft."
Ưu: "I liked the price, convenience and mango sticky rice. Check in was smooth as was boarding. The staff was nice, and the Thai happy attitude made it all the better."
Khuyết điểm: "I didnt like the way they pressurize the cabin. It felt a bit hot and stuffy, plus simply not as comfortable as other airlines. Not many healthy food options either."
Khuyết điểm: "Luggage fee for less than 20kg for one way is more than the ticket itself? How rediculous!"
Ưu: "plane was clean"
Khuyết điểm: "Crew did not communicate anything about unexpected wait times. Flight was hot and uncomfortable"
Ưu: "I like that it was easy to buy the flight."
Khuyết điểm: "I hate that it was impossible to cancel the flight. I tried numerous ways to cancel my flight within 12 hours of making the reservation. I could not find any way to get in touch with the airline to cancel this flight. So, I'm out the $149 airfare."
Khuyết điểm: "Are you serious ? Checked bags are not included in the ticket???!!! Shame on you and your booking agency - we got charged an outrageous amount for something that should have been included or disclosed. I will NEVER utilize your website for any future bookings. Extremely disappointed in your professionalism."
Khuyết điểm: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Khuyết điểm: "Cramped space and extra charges for checked luggage."
Ưu: "Great food warm service"
Khuyết điểm: "Late boarding"
Khuyết điểm: "You have to pay for water, really? I also got hammered on the baggage charge, I did not see when booking that I needed to pay in advance for checked baggage, I had to pay over 2,000 Baht at the airport - really annoying especially as it meant yet another long line!"
Ưu: "Smooth flight"
Khuyết điểm: "Everything went smoothly except boardingeverything went as planned except the boarding process is a bit strange and confusing not many people knew exactly what to tell us where to go in order to board a flight. We were then taken to a different gate locked up escalators only two exit another gate everything went as planned except the boarding process is a bit strange and confusing. Not many people knew exactly what to tell us where to go in order to board a flight. We were then put one of us take it to a different gate locked up escalators only two exit another gate"
Khuyết điểm: "Luggage fee should be more clear when booking"
Ưu: "The flight was short from Phuket to Bangkok that was the only good thing."
Khuyết điểm: "Not wheel chair friendly - I boarded & departed the shuttle bus to the plane & the plane last due to little assistance from Thai AirAsia. The customer service was lacking for those needing additional assistance. Also they charged for everything extra - food, check bags, etc. Tired to sell their merchandise the whole time. Budget/low cost, never again. Thai language was not an issue."
Ưu: "Plane ride was adverage"
Khuyết điểm: "Squished buss ride to plane, had to pay for one checked bag"
Khuyết điểm: "Noisiest flight I've ever been on! Fee for baggage was expensive!"
Khuyết điểm: "I thought I saved money purchasing with AirAsia until they charged me $240 for 26kg luggage at the airport counter. This did not include the price of the ticket which I prepaid online. The person behind the counter was very rude about it as well. This also happened to the flyer in front of me in line for luggage that was 18kg. He was very upset as well. Neither of us had prior knowledge that the oversize baggage fee was extremely extremely overpriced. I met another frequent traveler on the plane that said because of the service at the counter and on the plane he would never travel with AirAsia again."
Khuyết điểm: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
Ưu: "My grandmother was 82, the boarding crew went above and beyond to help her with wheelchair. I'm most grateful for because the terminal was very far."
Khuyết điểm: "Too much advancement. Everything needs to be pre-booked, pre-check in, pre-order. I wished they told us discounted rate and if we have check in, we need to pre-buy the check in"
Khuyết điểm: "Pay for snacks and drinks Spend the other time trying to sell things."
Ưu: "short and sweet"
Khuyết điểm: "charge for checked bags"
Ưu: "The flight itself was fine. No issues."
Khuyết điểm: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."