I will choose ANA again. Excellent Service
Ưu: "The crew is awesome. They’re so polite and helpful."
Khuyết điểm: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Ưu: "Time is good."
Khuyết điểm: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Ưu: "The crew was great. I experienced great hospitality."
Khuyết điểm: "The quality of meal."
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Khuyết điểm: "Great"
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "Food is the best of any airline service"
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Khuyết điểm: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Ưu: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ưu: "One of the best service! Thank you!"
Ưu: "Crew members was very polite and food was good"
Khuyết điểm: "seat is quite small."
Ưu: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Khuyết điểm: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Ưu: "Staff were very helpful and the food was good."
Khuyết điểm: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Ưu: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ưu: "The seat, service and food..all is great as always."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "short flight ready to get home"
Khuyết điểm: "n/a"
Ưu: "Everything was fine"
Khuyết điểm: "The seats hurt my butt"
Ưu: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Ưu: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Khuyết điểm: "Nothing"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Khuyết điểm: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Khuyết điểm: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Khuyết điểm: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Ưu: "Crew is always awesome"
Khuyết điểm: "Needed more Japanese movie options"
Ưu: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Ưu: "Great service, everyone was happy to do their job"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Ưu: "All good"
Khuyết điểm: "nothing"
Ưu: "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
Ưu: "Very quiet. Plane very clean"
Ưu: "Fast flight"
Khuyết điểm: "N/A"
Ưu: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Khuyết điểm: "I liked everything, everything was excellent"
Khuyết điểm: "Holding for takeoff was very long. About an hour."
Ưu: "Seats were cushioned and they have a blanket"
Khuyết điểm: "More space between seats, more description about the food"
Ưu: "Fair price, allowed me to change to an earlier flight, great check in and quick luggage service and very cute flight attendants."
Khuyết điểm: "It was all good"
Ưu: "Right price, good service at Checkin and cute flight attendants."
Khuyết điểm: "Liked it all!"
Ưu: "Food was ok"
Khuyết điểm: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
Ưu: "Cheap, blankets and pillows provided, decent food"
Khuyết điểm: "flight out was delayed by 2 hrs!!!"
Ưu: "I had a completely positive experience with this airline. No problems."