I will choose ANA again. Excellent Service
Ưu: "The crew is awesome. They’re so polite and helpful."
Khuyết điểm: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Ưu: "Time is good."
Khuyết điểm: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Ưu: "The crew was great. I experienced great hospitality."
Khuyết điểm: "The quality of meal."
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Khuyết điểm: "Great"
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "Food is the best of any airline service"
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Khuyết điểm: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Ưu: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ưu: "One of the best service! Thank you!"
Ưu: "Crew members was very polite and food was good"
Khuyết điểm: "seat is quite small."
Ưu: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Khuyết điểm: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Ưu: "Staff were very helpful and the food was good."
Khuyết điểm: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Ưu: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ưu: "The seat, service and food..all is great as always."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "short flight ready to get home"
Khuyết điểm: "n/a"
Ưu: "Everything was fine"
Khuyết điểm: "The seats hurt my butt"
Ưu: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Ưu: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Khuyết điểm: "Nothing"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Khuyết điểm: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Khuyết điểm: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Khuyết điểm: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Ưu: "Crew is always awesome"
Khuyết điểm: "Needed more Japanese movie options"
Ưu: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Ưu: "Great service, everyone was happy to do their job"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Ưu: "All good"
Khuyết điểm: "nothing"
Ưu: "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
Ưu: "Very quiet. Plane very clean"
Ưu: "Fast flight"
Khuyết điểm: "N/A"
Ưu: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Khuyết điểm: "I liked everything, everything was excellent"
Wonderful airline to travel with. The accommodations are always great.
If they had fruits as snacks that would have been nice
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "Crew very attentive but not intrusive. Food very good."
Khuyết điểm: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Ưu: "This was the most comfortable business class mid haul flight I've ever taken."
Khuyết điểm: "Absolutely nothing went wrong."
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ưu: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Ưu: "Everything From the food to the drinks to the comfort"
Khuyết điểm: "Nothing"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ưu: "Staying in a hotel for 24 hours."
Khuyết điểm: "Not actually making it to Japan."
Ưu: "Great service"
Khuyết điểm: "Nil"
Ưu: "Seats, crew"
Khuyết điểm: "Nothing else other than above"
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Khuyết điểm: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "Not much turbulence"
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "Food, movies, support, were all wonderful."
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "Sound sleep"
Khuyết điểm: "N/A"
Ưu: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Khuyết điểm: "The food is average taste... a bit salty :("
Ưu: "Singapore crew are on their feet and working for the entire flight. Great service!"
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Ưu: "New plane"
Khuyết điểm: "Food served 40 min after special meals"
Khuyết điểm: "No complaints"
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Amazing crew, great service. Really good food"
Ưu: "It was convenient"
Khuyết điểm: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Khuyết điểm: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Ưu: "Friendly and approachable cabin crew."
Khuyết điểm: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Ưu: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Khuyết điểm: "They didn’t have tv music videos like air canada"
Khuyết điểm: "Everything was great"
Ưu: "Very comfortable Business Class seat, pretty good entertainment."
Khuyết điểm: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
Ưu: "Friendly professional crew"
Khuyết điểm: "Nothing"
Ưu: "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
Khuyết điểm: "A little pricier than other airlines but definitely better!"
Ưu: "Boarding was delayed in Taipei although the flight made it in great time"
Khuyết điểm: "Website"
Ưu: "Comfort, crew, food"
Khuyết điểm: "Choice of movies somewhat limited (in English)"
Khuyết điểm: "The food doesn’t taste good"
Khuyết điểm: "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("
Ưu: "I am happy and satisfied with the service, thank you guys!"
Ưu: "plenty of movies to watch."
Khuyết điểm: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Ưu: "Service from crew excellent Food on all meals wonderful Seating was excellent"
Ưu: "The actual flight experience was great."
Khuyết điểm: "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
Ưu: "Everything from boarding to entertaiment."
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "Same as above"
Khuyết điểm: "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
Ưu: "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
Ưu: "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
Ưu: "Comfortable flight. Crew were friendly and attentitive."
Khuyết điểm: "English speaking movie content was sub par."
Ưu: "I like it when they checked in our hand carry bags free of charged.They make your travel more pleasant and comfortable.."
Khuyết điểm: "I don't like the food choices and sometimes the entree itself looks messy and unpalatable..The flight attendant only offer drink just one time in a 10 hr. flight not like Asiana and Korean air..Flight attendant just sits at the end of the plane chatting..lol.."
Ưu: "Crew and service were great."
Khuyết điểm: "Food to asian. Entertainment limited and to asian."
Ưu: "Nice crew, comfortable ,no delate"
Khuyết điểm: "We did not like all the meals in all the flights"
Ưu: "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
Khuyết điểm: "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
Ưu: "Seat is reasonably comfortable in Eco Plus"
Khuyết điểm: "Inattentive flight attendants, forgot my drink order and very stingy with the amount served. No apology from the crew for the 60 minute flight delay. Also poor communication during the boarding process with the delay: didn't communicate the delay until after the scheduled boarding time and provided no firm rescheduled time until right before boarding actually happened. Poor planning all around."
Ưu: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Khuyết điểm: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Khuyết điểm: "Flight delayed. Food was just ok."
Ưu: "I love the price, all staff was kind and helpful and the seats are comfortable."
Khuyết điểm: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Khuyết điểm: "A little delay in boarding but after other airlines I flew this has been best by long shot"
Ưu: "I like how they offer different varieties of entertainment on board music, movies, games etc. Amenities for economy class not that bad'"
Khuyết điểm: "Limited food choices"
Khuyết điểm: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Ưu: "excellent staff, and care for the passengers. definitely the best airline i have ever flight with."
Ưu: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."
Ưu: "Overall good flight. You get what you pay for. Staff was wonderful."
Khuyết điểm: "In flight entertainment could have been a bit better, but other than that it was a good flight."
Ưu: "The staff got us loaded quickly for the large number of passengers. The leg room, even in economy is surprisingly roomy, and the movie selection was first class."
Khuyết điểm: "They need to offer more small bottles of water. It's hard to keep hydrated on long flights, and due to turbulence a tinyear (only half full) glass of water occasionally is hard to not spill and is not enough. I would suggest an 8 oz bottle offered at least every other hour."
Ưu: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Khuyết điểm: "Nothing. Everything is great"
Ưu: "Very good. Staff is great"
Khuyết điểm: "Need more water available throughout flight"
Khuyết điểm: "I don't like to connect flights between the different airlines in one trip. I had to change the terminals between terminal 1 to terminal 5 at JHK Airport. It was too confusing."
Ưu: "Responsive flight attendants to requests for water, drinks, snacks. Great movie selections. Clean washrooms."
Khuyết điểm: "Online reservation has no low salt option. Congee was too salty."
Ưu: "Service and Food are good compare to other airlines."
Khuyết điểm: "Lack of 70's & 80's chinese songs in music channel."
Khuyết điểm: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."
Ưu: "on time with schedule, good food and service, nice staffs."
Ưu: "Service was great but would have prefered more drink choices. The food cart came around on a schedule. Attendents were friendly and helpful."
Khuyết điểm: "I would have preferred to have been offered more drinks. The meal was as good as could be expected."
Ưu: "Flight was decent, crew sometimes flaky when I requested water or ginger ale. At one meal time they totally forgot to give it to me after asking half hour beforehand.I fell asleep and woke up parched. Bathrooms were clean. Entertainment was good, I watched three movies."
Ưu: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Khuyết điểm: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
Khuyết điểm: "Drink times not enough"
Ưu: "We were on the hello kitty theme plane so was a wonderful experience"
Khuyết điểm: "No usb to charge electronics"
Ưu: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Khuyết điểm: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Ưu: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Ưu: "Crew amazing."
Khuyết điểm: "Food variety should be increased."
Ưu: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Khuyết điểm: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."
Ưu: "The food is always great!"
Khuyết điểm: "They should bring out snack more often."
Ưu: "The flight departed and arrived on time."
Khuyết điểm: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
Ưu: "Crew was just good. Nothing over the top."
Khuyết điểm: "Better food."
Khuyết điểm: "The flight was three hours late."
Ưu: "The food was okay which is much better than the outbound flight."
Khuyết điểm: "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
Ưu: "I was fortunate to be upgraded as a frequent flyer on this airline"
Khuyết điểm: "Poor cabin crew service in this instance."
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Khuyết điểm: "Great service and got back earlier than expected."
Khuyết điểm: "Slow and old entertainment system. Bad seats"
Ưu: "Except for one time service everything else is good"
Ưu: "The overall boarding arrangement is smooth. Crews are friendly."
Khuyết điểm: "The further delay made us arriving Hong Kong at midnight. We reach home at 1.30am."
Ưu: "Boarding was swift"
Khuyết điểm: "Crew was indifferent and cold in their service. Food was mediocre."
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Khuyết điểm: "All"
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Khuyết điểm: "Bulk head seats. People walked over me all night including staff"
Ưu: "Entertainment options were good, too bad my system want working right"
Khuyết điểm: "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
Ưu: "Great service from flight attendants."
Ưu: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Khuyết điểm: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
Ưu: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
Khuyết điểm: "The crew gets annoyed when you are in economy class and asks for extras"
Ưu: "In flight service was excellent. Food was great. Good variety of entertainment options."
Khuyết điểm: "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Airline staff were all helpful and pleasant."
Khuyết điểm: "No complaints"
Ưu: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Khuyết điểm: "Staff seemed a bit stressed at times. Service seemed rushed but acceptable."
Khuyết điểm: "Got stomach ache after eating the food."
Khuyết điểm: "flight was late"
Ưu: "More drink options were offered."
Khuyết điểm: "Flight delay"
Ưu: "service was good, on time , food good, alll in all will fly u again !!"
Khuyết điểm: "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"
Ưu: "I travel Canada-Australia a lot. Best trip so far."
Ưu: "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"
Ưu: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
Khuyết điểm: "All was good"
Ưu: "The seat in the economy is very comfortable. The cabin is very clean."
Ưu: "Everything- I had 3 seats to relax and sleep. The food was excellent for the vegetarian option."
Khuyết điểm: "n/a"
Ưu: "The crew was more than accommodating. The little amenities helped for such a long flight."
Khuyết điểm: "16 hours in economy. There is no way to be comfortable on any plane."
Ưu: "Love the stop over. Love HK."
Khuyết điểm: "Seats and leag room ar so small. Vey uncomfortable."
Ưu: "Shorter flight airplane much nicer"
Ưu: "The wonderful people and the service they provided with a great attitude."
Khuyết điểm: "The food was only OK."
Ưu: "Got upgraded to business - awesome"
Khuyết điểm: "Boarding was slightly confusing/chaotic"
Khuyết điểm: "Flight in hongkong had a 10 hour layover and I was not helped with the hotel fees. Landing in JFK my flight was delayed 3 times then finally cancelled. I was asked to go to LGA for an 830 flight to PIT. The airline did not help cover any transport fees (IT WAS $14 USD!) Seriously?! And the bags did not get changed to the other terminal. Once I got to LGA my flight was cancelled and I was rebooked for the next morning. The airline did nothing to help me with a hotel or transport, absolutely nothing. I arrived at the airport for the 12:30 flight but that was delayed until 2:30 then 3:30 then 4:30 and eventually took off at 5:30. I was given no sympathy from any of the staff I interacted with. Everyone was rude to me, I did my best to remain civil and did not at anytime raise my voice. Although, looking at other customers it seems if I had made a fit or raised my voice I would have gotten better service. Absolutely ridiculous, I am never flying cathay again."
Ưu: "Kind, patient, welcoming crew that was efficient and helpful"
Ưu: "Special meal request verified and honored Power outlet hidden behind tray table Good entertainment options"
Khuyết điểm: "Did not board by row or group Volume in headphones reset to high every time there was a PA announcement Dual-prong headphone jack requires adapter No USB plug without opening tray table"
Ưu: "The overall experience was very good and smooth running"
Khuyết điểm: "The food selection and presentation was a bit less in quality than flying ANA. Lack of WiFi was also notable."
Ưu: "flight attendants were attentive"
Khuyết điểm: "boarding...I prefer zone seating rather than one big line...(but it went pretty fast)"
Khuyết điểm: "Flight delayed 4 hours"
Ưu: "The crew was attentive and helpful. They appeared interested in their work. The entertainment and comfort cannot be better for this short haul flight."
Khuyết điểm: "Catering needs improvement. The fried udon I had was bland and flavourless. Ice cream was provided as desert but I'd much prefer a cake or some kind of sweet pastry."
Ưu: "Very kind helpful stewards and stewardesses and good movies"
Khuyết điểm: "nothing"
Ưu: "The food was great and so was the service."
Khuyết điểm: "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
Khuyết điểm: "Food options!"
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Khuyết điểm: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Ưu: "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
Khuyết điểm: "Nothing! Awesome Airline. Would use again when traveling to Asia."
Khuyết điểm: "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
Ưu: "food and seat are good."
Ưu: "Good service, onboard entertainment"
Khuyết điểm: "Twice now I didn't get the seat I reserved at the time of ticketing."
Ưu: "Good staff and very helpful"
Khuyết điểm: "Not much variety of food in a long flight"
Khuyết điểm: "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
Khuyết điểm: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Ưu: "Seat was ok. Service was timely"
Khuyết điểm: "Excellent"
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
Khuyết điểm: "There was no movie but that is Ok. I just read"
Khuyết điểm: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Ưu: "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
Khuyết điểm: "Terrible food."
Khuyết điểm: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Khuyết điểm: "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
Ưu: "Great food"
Khuyết điểm: "Need more leg room"
Ưu: "Food and transfer is great."
Khuyết điểm: "Flight delays."
Ưu: "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
Khuyết điểm: "I tried a lot of times to check in online but I was never successful."
Ưu: "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
Ưu: "Better entertainment."
Khuyết điểm: "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
Khuyết điểm: "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
Ưu: "It was a great flight There staff were great, even fed us on a 80 minute flight"
Ưu: "Beautiful plane, clean and well serviced, unlike American carriers"
Khuyết điểm: "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
Khuyết điểm: "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
Khuyết điểm: "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
Ưu: "Attendants were good"
Khuyết điểm: "Airplane food. But it doesn't matter what airline you fly on"
Ưu: "Flight arrived early"
Ưu: "The space between seats was spacious and the internet was available in my flight"
Khuyết điểm: "The food was bad and the staff was not serving the beverage until my food was almost at the end"
Ưu: "Again, great service. Food was very good, and enough leg room even with person in front pushed back."
Ưu: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Khuyết điểm: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise)"
Ưu: "The entertainment was excellent, there were so many choices to choose from, it made the long flight less stressful....The Boeing 777-300ER was smooth and quiet for a twin aisle plane of its size. Lavatory was clean most of the time"
Khuyết điểm: "Even booking 3 months in advance, we could not select the seats. Our seats were assigned while checking in. Thus our family of 3 had to sit apart from each other."
Ưu: "The staff was amazing and the movie options were extensive"
Khuyết điểm: "We departed much later than anticipated and I missed my connecting flight as a result - had to spend an extra 10 hours at LAX until next flight available. The food was terrible, I only ate the fruit!"
Ưu: "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
Khuyết điểm: "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
Khuyết điểm: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Ưu: "Found a lot of new movies and foods tasted great"
Khuyết điểm: "Slow to board the plane and the seat near emergency door was not very comfortable."
Khuyết điểm: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Ưu: "The middle seat was empty on my flight, I appreciated the extra room."
Khuyết điểm: "The movie selection was not super up to date."
Ưu: "turbulence not bad."
Khuyết điểm: "Lady passenger arguing for 20minutes with 3 fight attendants about her luggage not being near her seat, because bins were full. she should have been kicked off plane. i kept getting bumped on right shoulder every 8 minutes by people walking up or down aisle. so, no sleep."
Ưu: "Great Taiwanese airline. It's not a Chinese airline despite the confusing name, so there is no safety concern and the passengers are nice and civilized people. Great service similar to other airline from Taiwan (EVA Air)."
Ưu: "Nothing about the flight I can recall was pleasant"
Khuyết điểm: "From the time we board at Taipei, the gentleman checking our ticket was rude. The flight crew member was not straighten out the customer who are loud and causing trouble for other customer. Seat was uncomfortable and small. I've suffered back pain due to the cramped seating and also my seat reclining was broken, every time I've tried reclining it just snap back. The food was bad, the bun/biscuit was hard when given to us."
Ưu: "The premium economy seats had half recline and leg support. the cabin crew were very courteous. They gave an overnight kit similar to business class. Same food as business except servived with plastic utensils and small plastic tray."
Khuyết điểm: "The boarding area in Taipei was small, crowded and chaotic."
Khuyết điểm: "missing baggage"
Ưu: "For such a short flight it was fine."
Khuyết điểm: "Boarding was later and leaving the runway was late. It was a late flight already so this made it even more tiring."
Ưu: "Would have liked better seats since we are so tall, but overall, very comfortable flight."