Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Ưu: "Take off and landing"
Khuyết điểm: "Layover time"
Khuyết điểm: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Ưu: "El entretenimiento"
Khuyết điểm: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Ưu: "There is a nothing to mention that was memorable or comfortable."
Khuyết điểm: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Khuyết điểm: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Khuyết điểm: "Entertainment system was not working on all seats"
Ưu: "The crew was perfect"
Khuyết điểm: "No wi fi on the plane."
Ưu: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Khuyết điểm: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Khuyết điểm: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Ưu: "The seat was very comfortable."
Khuyết điểm: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Ưu: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Ưu: "Amazing crew and on time flight"
Khuyết điểm: "None"
Ưu: "Great newer plane, great service!"
Khuyết điểm: "Excelente aerolínea"
Ưu: "The crew was friendly!"
Khuyết điểm: "Once again no vegetarian options."
Ưu: "Crew and food were great."
Khuyết điểm: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Ưu: "The crew was helpful and accommodating"
Khuyết điểm: "The flight was delayed, missed connection, and lost baggage. Subpar."
Ưu: "Food was ok."
Khuyết điểm: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Ưu: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Khuyết điểm: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Ưu: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Ưu: "Didn’t like the sandwich offered"
Khuyết điểm: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Ưu: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Khuyết điểm: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Khuyết điểm: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Ưu: "Not much but the staff"
Khuyết điểm: "No room, boarding was slow, zero bag or legroom"
Ưu: "The only thing that I like about the flight was that it was easy to boarding"
Khuyết điểm: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Khuyết điểm: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Ưu: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Khuyết điểm: "Slight issue with headphone connection, was not the only passenger."
Khuyết điểm: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Ưu: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Ưu: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Khuyết điểm: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Ưu: "The food, entertainment, and service. Waited for me after almost missing my flight."
Khuyết điểm: "Nothing."
Ưu: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Khuyết điểm: "Only 1 bathroom (toilet) for all of first class"
Ưu: "Good boarding procedure."
Khuyết điểm: "Nothing much to add for a short journey."
Ưu: "It was on time"
Khuyết điểm: "Food was AWFUL! Better to serve nothing"
Ưu: "the Airline"
Khuyết điểm: "The Airport, Security, Boarder control."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Amazing service, seat and FOOD"
Khuyết điểm: "Nothing"
Ưu: "Good seat near the front."
Khuyết điểm: "Delayed arrival by 30 minutes."
Ưu: "The flight crew and flights itself were great."
Khuyết điểm: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Ưu: "food was good, leg room was decent for economy"
Khuyết điểm: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Ưu: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Khuyết điểm: "The wi-fi did not work on our flight"
Ưu: "A short flight but attendants served us a snack and water with a smile."
Khuyết điểm: "No business class"