Khuyết điểm: "Onboarding time"
Ưu: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
Ưu: "Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight."
Khuyết điểm: "Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage."
Khuyết điểm: "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
Khuyết điểm: "Allowing the boarding of business class passengers before economy class passengers."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Khuyết điểm: "Reservation online"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Food was good. Flight was punctual. Heritage magazine is well done."
Khuyết điểm: "Seats"
Ưu: "Boarding was quick and Flight was Smooth"
Khuyết điểm: "Food basic,Crew not so friendly.Flight left 15 minutes late."
Khuyết điểm: "Delayed with no announcements or explanation."
Ưu: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Khuyết điểm: "Delayed by almost 2 hours."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Onboarding went well and bagage was out fast in Nha Prang"
Khuyết điểm: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ưu: "Early departure and arrival. Amazing"
Ưu: "Excellent staff"
Khuyết điểm: "NA"
Ưu: "Great service and very caring"
Ưu: "Good customer service. No baggage charge."
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "Good boarding process, punctual,great cabin service"
Khuyết điểm: "Baggage arrival"
Ưu: "The crew was nice"
Khuyết điểm: "Nothing worked on the flight and the food was poor. When we arrived in a massive rain storm we had to disembark the plane with stairs so we all got wet."
Ưu: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
Khuyết điểm: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
Khuyết điểm: "Change without prior notice"
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
Khuyết điểm: "Miss channels fir tv or music or movies. No wi-fi"
Ưu: "Great service"
Khuyết điểm: "plane a little old"
Ưu: "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
Khuyết điểm: "The food was a bit salty this time."
Ưu: "On time, lunch served, no problems."
Khuyết điểm: "No entertainment, but a very short flight, one hour, who cares?"
Ưu: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Khuyết điểm: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Ưu: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Khuyết điểm: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Early check in was not a problem and baggage check in weight is great and not paying for it."
Khuyết điểm: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
Ưu: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ưu: "Ground and air staff were pleasant and helpful"
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Khuyết điểm: "No entertainment"
Ưu: "Stormy Weather! Due to weather in Ho Chi Minh City our flt. was 2 hors late from Pho Quoc. We finally got out but thought for sure we were going to miss our flt. to Siem Reap. We landed and had four minutes to catch the flt. Vietnam Air was there to guide us to the international terminal and rushed us to the plane. It took 20 minutes but they held the plane for us and we made it to Cambodia. Our luggage arrived the next day which was ok, at least we got there. Thank you Vietnam Airlines!"
Ưu: "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
Khuyết điểm: "I would like a few more recent English movie choices."
Ưu: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Khuyết điểm: "For a short hop I have nothing to suggest. Perfect"
Ưu: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "Flight on time. Food OK."
Khuyết điểm: "Nothing"
Ưu: "Crew was nice. and spoke English better than the crew on the previous, longer flight."
Khuyết điểm: "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- This shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."
Ưu: "Baggage included in price."
Khuyết điểm: "Flight was overpriced. Vietnam airlines has a monopoly on the route and charges very high rates."
Ưu: "Not having to change airports in Sao Paulo!"
Khuyết điểm: "flight operated by Passaredo. Prop plane, waiting area was very basic. At checkin the rep did not want to add my AA Frequent flier number to my reservation. The flight has TAM (oneworld) flight number so I wanted to get credit but was unsuccessful."
Ưu: "Flora the flight attendant. Very professional.."
Khuyết điểm: "N/a"
Khuyết điểm: "They cancelled the flight without any reason and you sent an email the night before departure and as I was in Africa I couldn't read it. So I had to discovered it by other tourists and then I had to book another flight at a higher rate because of the time and I had to cancel a couple of activities already paid to solve all of this and they offer to reimburse just the cost of the flight in 60 days. Horrible experience"
Ưu: "Outbout flight was good and on time the return leg on 26/10/15 was delaayed for almost 5 hours and on landing at ORT international airport we were kept on tarmac inside the plane for over 20 minutes due to lack of buses to take the passengers to the arrival terminal"
Khuyết điểm: "The available snack was crisp and water for sale Overall and appalling way of doing business and diregard to passengers.."
Missed my flight No alerts about visa to Hanoi
Very good airline, everything easy, check in etc, good service and leaves on time.
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Very basic, all seats are non reclining
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Fast and efficient and low cost budget"
Khuyết điểm: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Confort"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"