The flight attendant Hido took my carry-on and didn’t give me a luggage tag. He did not check my luggage to my final destination Ottawa.
Had 80 min from landing to connecting flight. Despite no delays on my behalf and walking briskly, security and customs got me to the gate at the time of departure - only to find that they closed the door of the plane. Gate agent reopened door and we found flight 1/2 full. In subsequent 15 min the flight completely filled. Fortunately GREAT gate supervisor who recognized a problem but in general needed better communication w security process to help those stuck in security.
Experience with Customs a miserable delay- 1 agent unacceptable- causing delays boarding-missing connecting flights- long lines. My luggage was to fly through to Jacksonville Fla- did not arrive. It was tracked & should arrive today. This procedure needs to be replaced.
Not much… woman's bathroom was Disgusting at airport. AirCanada has become the worst ever. No respect at all for peoples luggage, throwing/smashing suitcases. Some employees need to find new jobs, their rude and not happy….. Not too mention AirCanada cannot seem to maintain any schedules at all… constantly changing flight times, gates, etc. It’s time that AirCanada either a) close the business b) replace all rude and luggage beating employees or 3) replace AirCanada’s upper management.. other words revamp it. I will drive and/or fly out of the USA for future flights until they get their company in order.
Never received a check in email.
This flight was delayed by 2 hours, which made our next transfer nerve racking.
Khuyết điểm: "What happened to physical distancing? Flight was packed full."
Ưu: "Crew is great!"
Khuyết điểm: "Delay"
Khuyết điểm: "AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report."
Ưu: "Food was great"
Khuyết điểm: "Smoothly flight"
Ưu: "Boarding process and customer service"
Khuyết điểm: "Food could have been better and seating comfort"
Khuyết điểm: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Khuyết điểm: "Improve seat comfort"
Khuyết điểm: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Khuyết điểm: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Ưu: "The price, the service:)"
Khuyết điểm: "It’s Rouge. ‘Nuff said."
Ưu: "Very personable and welcoming crew on plane"
Khuyết điểm: "Ground crew a little curt"
Khuyết điểm: "Check in staff not present until after 430, yet it was recommended to arrive at the airport 2 hrs early for the 6am flight. The group of people waiting were unorganized and handled poorly which I suspect was due to such low staffing i.e. 1 person trying to adress, organize and then process ~100 people. Entertainment system didn't work on the flight either."
Khuyết điểm: "For non-U.S. Citizens the transiting in Canada is inconvenient and expensive. I wouldn't travel through Canada by plane again."
Ưu: "Not a lot"
Khuyết điểm: "Poor aircraft, uncomfortable seats, not recommended."
Ưu: "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."
Khuyết điểm: "See above."
Ưu: "The seats were comfortable with a good amount of leg room and width. Not the friendliest crew and was given equal when I asked for splenda. Not the same thing when you are allergic to equal and who doesn't carry splenda these days? I did get home safe and sound which is really the most important part."
Ưu: "all the staff was very pleasant"
Khuyết điểm: "I couldn't use my laptop with Windows to watch a movie because the airline didn't have the app that works for Windows"
Ưu: "We landed on time."
Khuyết điểm: "Flight attendant asked if I needed headphones and I said yes,her reply : I need a credit card"
Khuyết điểm: "Good flight.. but.. (1) GTAA Ground support on luggage is totally inadequate for this aircraft.. a 30 min wait after the long walk from the landing gate and clearing customs. (2) the new flight tracker program is idiotic with unrelated place names flying all over the screen with no clear sense of where we are."
Ưu: "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
Khuyết điểm: "Every thing was great"
Ưu: "On-time and quick boarding."
Khuyết điểm: "Not enough leg room - similar to most airlines."
Ưu: "It was a very good flight. A pillow and blanket were provided which was good for comfort and to keep warm because it was very cold on the flight. The hot meals that were included were tasty and the the coffee was good. The bottles of water were a nice touch."
Khuyết điểm: "Better temperature control"
Khuyết điểm: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Ưu: "The crew was nice and understanding"
Khuyết điểm: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Ưu: "Food included, beverage and entertainment selection."
Khuyết điểm: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."
Ưu: "Crew was very nice"
Khuyết điểm: "n/a"
Ưu: "On Time travel food is okay"
Khuyết điểm: "Montreal to Los Angeles is kind of rush. They should give more time to go customs. Before you finish the plane is already closed and besides luggages are some missing. My luggage I was not able to bring it with me. It went to Chicago how did it happen until now waiting for my luggage to be deliver here in my place."
Ưu: "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
Khuyết điểm: "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."
Ưu: "Boarding a 10 hours flight without any form of entertainment is not fun. All the could manage was rent out iPad for cost of 10 dollars for to watch installed video. They also screwed up my itinerary without informing me"
Khuyết điểm: "Nothing"
Ưu: "The staff was very friendly and extremely accommodating."
Khuyết điểm: "There could have been a bit more on the entertainment selection side."
Ưu: "Amazing leg room for my 6'1 partner on the regular seat."
Khuyết điểm: "My entertainment system was not working so I had to share my partners beside me."
Khuyết điểm: "2 hour delay Food was horrendous, worst airplane food I ever had"
Ưu: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Ưu: "Got there safely. Smooth ride. Clear night. Great views."
Khuyết điểm: "It was fine. It was a night flight on a very full plane so of course very hard to sleep in the chairs but not the airlines fault. Staff were busy with the volume of people but did a fine job."
Ưu: "I liked the newer plane and cloth seats with mild colors. The chargers were a nice accessory but sacrificed leg movability which leads us to the negatives --->"
Khuyết điểm: "Wow, I know that business means remaining competitive and as such any and all cost cutting measures are taken along with profit increase measures but............... Wow, talk about being crammed in like a sardine. I'm a male of average height and usually this is a blessing because it feels as though all vehicles, amusement rides and doorways are custom made just for me with the exception of Air Canada planes. I have never in my 300+ number of flights ever felt so confined in any seat. The distance from my knee to the seat in front of me was a claustrophobic finger length at best. Getting up to use the restroom required the other passengers to get up, and I had to stand and walk across their seats to get in/out. Luckily the lady next to me was nice enough and the flight was pleasant overall, but I will certainly think twice before booking another Air Canada flight!!!"
Khuyết điểm: "The seating was tight."
Ưu: "Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below."
Khuyết điểm: "Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on."
Ưu: "Boarding early"
Khuyết điểm: "Leg room was not good"
Khuyết điểm: "This was the worse travel experience I have ever had. The crew was rude and gave wrong information that caused me to almost miss my flight. My ticket in the end ending costing me over $600 for all the additional charges. It was ridiculous. Among other things. I will never fly with them again."