Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
BR sink is not properly draining! Oh my! Water is still in the sink from previous passenger.. gross!!!! No toilet seat paper. Too much trash everywhere.. aisle, tray is taking forever to pick up. Movies are too old- most of them. You should have movies for the past 5yrs only. Mix your food of western and middle east. Food that was served is too much for some passengers who are not so familiar with. Too spicy/smelly for me. One meal of this is enough for me… not the whole flight meals. Crews are so helpful and friendly! They are the best throughout my flight/travel experience. Good job!!! Please prioritize how keep your bathrooms clean! Thank you!
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Good food, comfortable seating, excellent service, affordable air fares, professional/friendly crew. This was my first Qatar airways travel. Enjoyed the travel very much. I will choose Qatar airways for my future travel and recommend to my family and friends. Thank you for making my travel enjoyable.
Khuyết điểm: "Qatar Airways could improve food selection for business class."
Khuyết điểm: "Mu luggage got broken"
Ưu: "Crew was wonderful. Entertainment very good."
Khuyết điểm: "Seat comfort"
Ưu: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Ưu: "Crew was good! Food was good! Boarding was on time !"
Khuyết điểm: "Economy comfort could be better."
Ưu: "No delays"
Khuyết điểm: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Ưu: "The Service is always great, entertainment system is great and the food is even good."
Khuyết điểm: "I liked everything!"
Ưu: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Khuyết điểm: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Ưu: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Khuyết điểm: "Everything ok"
Ưu: "Cabin crew service is excellent. Food is very nice. Safe travel."
Khuyết điểm: "Little bit congested."
Ưu: "Nothing to be liked on this Flight"
Khuyết điểm: "Poor Service, they were even out of food."
Ưu: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Khuyết điểm: "None"
Ưu: "Entertainment was good. Food was good, I got the Hindu vegetarian. Also service from Nagpur to Doha is very convenient."
Khuyết điểm: "It was mostly a good experience."
Khuyết điểm: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "The same as the flight from L.A to Doha, did not feel the time passing..."
Khuyết điểm: "I have nothing to complain about..."
Ưu: "12 hrs transit must give Hotel, without Hotel it was bad!"
Khuyết điểm: "More than 10 hrs transit must give Hotel !!"
Khuyết điểm: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Ưu: "Plane, crew, boarding"
Khuyết điểm: "Coach class is not for long haul flights"
Ưu: "The Qatar Airways price."
Ưu: "The Plane was good but not updated with new data"
Khuyết điểm: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Khuyết điểm: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Ưu: "Service outstanding"
Khuyết điểm: "Nothing"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "I did not like the entertainment because it did not work well!!!!!"
Ưu: "Timely response on the phone."
Khuyết điểm: "Timely response on the phone."
Ưu: "I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!"
Khuyết điểm: "Not one thing!!"
Khuyết điểm: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Ưu: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Khuyết điểm: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Khuyết điểm: "qatar airlines has some old airplanes foods are not good"
Ưu: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Khuyết điểm: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Amazing airline with excellent crew and ground staff ever willing to help!"
Khuyết điểm: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."
Ưu: "Cabin crew were excellent, very nice and accomodating"
Khuyết điểm: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Khuyết điểm: "There were no headphones and again with the remote Oryx screen that is just way too complicated and freezes like crazy."
Khuyết điểm: "price and comfort"
Khuyết điểm: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
Khuyết điểm: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "The food is good. The services provided by the staff is good."
Ưu: "Staff for the most part. Food and entertainment"
Khuyết điểm: "Baggage loading was terrible. Way too much was allowed in the cabin. With numerous small duty free items placed overhead. I had to have my back pack blocking my legs for 5 1/2 hours."
Good boarding (back rows first!), good food, good movies. No problems.
Everything was perfectly fine! The crew members are all polite and generous! The service was first-class! Turkish Airlines is the best of the world!
We LOVE flying with Turkish airlines. So many little perks
Ưu: "The flight was excellent, and the team worked very well."
Khuyết điểm: "1 hour delay due to weather"
Khuyết điểm: "Food is not great and the flight was delayed by an hour"
Khuyết điểm: "See comments above"
Ưu: "Food and crew from SFO to Istanbul were the best. I couldn’t have asked for better. However , arriving in Istanbul the service severely deteriorated. Had to wait a long time for a wheelchair and then was just dropped off at the gate. When I asked for assistance down the jetway I was told “it’s just a short walk”. All of the business class people gathered in a group and charged when the door opened. I was afraid but walked down"
Khuyết điểm: "No assistance at Istanbul airport turned my opinion of Turkish airlines. The is not my first bad experience at Istanbul with wheelchair service but thought it would be better since I flew business class this time. Movies are old and need to be updated"
Ưu: "Food was excellent! And plenty of it"
Khuyết điểm: "Temperature way too warm"
Ưu: "Crew and food on last leg were acceptable"
Khuyết điểm: "Every other part of the flying Turkish air experience, particularly Istanbul airport itself. Delayed flights, missed connections, rude, angry staff, worst layout and signage of terminal space. Exhausting."
Ưu: "Good food"
Khuyết điểm: "Slow boarding, bad entertainment screen which should be replaced"
Ưu: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Khuyết điểm: "Limited meal options for someone with food allergies."
Ưu: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Khuyết điểm: "Seats are very tight , cleaning is very bad"
Ưu: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Khuyết điểm: "On our longest flight, we were put in a cramped plane with no entertainment systems. It's sad to see a company that has such potential blowing it with these sort of cost saving/ customer losing choices. Please upgrade your fleet to stay competitive with your surrounding competition!"
Ưu: "The meals and in flight entertainment"
Khuyết điểm: "The seating I needed more leg room"
Ưu: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Khuyết điểm: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
Ưu: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Khuyết điểm: "Nothing to dislike! My favorite airline."
Ưu: "Due to the breakdown in diplomatic relations between the United States and Turkey, we were not able to secure non-immigrant visas to enter Turkey, so we had to cancel our plans to Istanbul. It is a bit of a comfort to note that Turkish Airlines seems likely to refund us the price of our tickets. I appreciate it, because I don't think they are legally obligated, though it is the ethical thing to do."
Khuyết điểm: "However, even getting our money back on the airline tickets won't reverse the disappointment of going through all of the effort and coordination to plan the trip. I intended to take my nephew to Istanbul, a city I've never been to and always pined to visit, and had encouraged a local friend whose son, close in age to my nephew, is studying music in Istanbul at this time. My nephew is studying in Valencia, and we thought it would be a really fun and memorable experience for them to meet, and maybe they would have decided to do some traveling together in the future or my friend's son could have visited my nephew in Valencia at some point this school year. All these plans went down the drain when we couldn't get visas. We are having to content ourselves with southern Spain instead."
Khuyết điểm: "seats a bit tight"
Ưu: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Khuyết điểm: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"
Ưu: "Everything seervice greatzwhe"
Khuyết điểm: "When the flight was over"
Khuyết điểm: "No priority boarding for business class in Istanbul."
Ưu: "The food"
Khuyết điểm: "The seats are very tie"
Ưu: "Ground & air crew was very cooperative & nice"
Khuyết điểm: "."
Khuyết điểm: "It was so uncomfortable to mrest on the old chair the tray table won't fold in the arm rest."
Khuyết điểm: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Khuyết điểm: "Delayed For more than an hour"
Ưu: "The service of both the ground and flight teams"
Khuyết điểm: "Food and entertainment was a bit less than the usual standard"
Ưu: "Nice to have food on such a short flight."
Khuyết điểm: "No USB charging outlet."
Ưu: "Food and pleasant service."
Ưu: "Operativity, cleaning, food,"
Khuyết điểm: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"
Ưu: "I would love to fly with them again"
Khuyết điểm: "Employees didnt look or act very welcoming. Very little food."
Khuyết điểm: "The company lost my baggage"
Ưu: "Everything was good except the food wasn't good"
Khuyết điểm: "The food wasn't good"
Ưu: "Not much"
Khuyết điểm: "The grew was not very happy almost upset perhaps they were tired the ladies were okay but one of the men was very moody and unpleasant to be around"
Ưu: "Everything, Turkish is great."
Ưu: "the entertainment, the food, the service"
Khuyết điểm: "everything was perfect"
Ưu: "Boarding was smooth enough and the flight seemed fast considering."
Khuyết điểm: "My seat tv and headphones did not work, and I had to ask several times for assistance. They ran out of the food I could eat, and there was a child kicking the seat behind me 70% of the 11 hour flight. My seat was broken and would not stay reclined. The flight attendants were not attentive. I pressed the button a few times (to get assistance with the broken items, and no one came. The 11hour flight was more like being in a shopping mall for 11 hours, people getting up and walking everywhere, talking in the aisles-I understand the children crying-but kicking other peopmes seats is unacceptable and the flight staff should address that if their training allows."
Ưu: "Entertainment (movies) always helpful to pass the time."
Khuyết điểm: "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "boarding was easy and fast and the crew was friendly"
Khuyết điểm: "there were no personal TVs for inflight entertainment and the TVs were not spaced well enough to see clearly and easily."
Ưu: "I loved that they give out the little packs of socks, slippers, ear buds, eye cover, and toothbrush with toothpaste. Also, the movie and TV show selection is excellent! It definitely kept me entertained for the entire 10 hour flight!"
Khuyết điểm: "By the time the food and beverage cart got to my section of the plane, they were out of several items. It was a little disappointing. But the options that remained were still sufficient."
Ưu: "Really comfortable flight! Great selection of entertainment. Meals were delicious, crew was accommodating!"
Ưu: "I liked the food and the vegetarian options. Also the the movies were updated and it had a lot to choose from"
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
same as from LUX … professional, nice.
Khuyết điểm: "Friendlier crews"
Ưu: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Khuyết điểm: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Ưu: "Customer care was super supportive"
Khuyết điểm: "Inflight sandwiches"
Ưu: "economy plus seats were nice, great movie selection, especially international movies"
Khuyết điểm: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Ưu: "very nice crew"
Khuyết điểm: "my baggage was lost"
Khuyết điểm: "The KLM crew are always great serving and treating you. Well above many other airlines."
Ưu: "The crew and the timing were ok"
Khuyết điểm: "The seats were uncomfortable"
Ưu: "Crew were great"
Khuyết điểm: "Refreshments"
Ưu: "Seat was comfy and spacious for economy class"
Khuyết điểm: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Khuyết điểm: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Ưu: "Food, entertainment and crew was exceptionally friendly."
Khuyết điểm: "Seats not great for such a long flight."
Ưu: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Khuyết điểm: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Ưu: "The crew was amazing and the food was great."
Khuyết điểm: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Ưu: "The crew were amazing and the flight was very smooth."
Khuyết điểm: "Keep up the good work"
Ưu: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ưu: "Crew was excellent -kind nice and very attentive"
Khuyết điểm: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Ưu: "Everything was clean and well organized."
Khuyết điểm: "The flight was delayed 1 1/2 hours."
Ưu: "Arrived early!"
Khuyết điểm: "Boarding seemed disorganized."
Khuyết điểm: "Didn’t happen."
Khuyết điểm: "Customer service"
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Ưu: "Nice crew; clean plane; decent dinner"
Khuyết điểm: "No entertainment system; insufficient knee space"
Ưu: "Flight crew was fine. Food was good."
Khuyết điểm: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Ưu: "The staff was extremely pleasant. Food was good!"
Khuyết điểm: "Have no complaints"
Ưu: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Khuyết điểm: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Ưu: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Khuyết điểm: "The amount of extras you have to click no to while checking in online."
Ưu: "In flight food was enjoyable"
Khuyết điểm: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Khuyết điểm: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Khuyết điểm: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Khuyết điểm: "Two hours delay in the start."
Ưu: "Great food"
Khuyết điểm: "Sears we're toooo small"
Ưu: "Easy airport business"
Ưu: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Ưu: "Crew service"
Khuyết điểm: "Flight delayed."
Ưu: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Khuyết điểm: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Ưu: "Night flight so no entertainment allowed sleeping"
Khuyết điểm: "Kosher food could be improved"
Ưu: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Ưu: "Friendliest economy class service I've ever encountered."
Khuyết điểm: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Ưu: "Excellent service and comfortable flight"
Khuyết điểm: "Flight delay roughly an hour"
Ưu: "Short flight friendly crew"
Khuyết điểm: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Khuyết điểm: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
They just let people fly without properly using the required mask
Khuyết điểm: "Seats were too close together."
Ưu: "Polite and friendly service"
Khuyết điểm: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Ưu: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Khuyết điểm: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Ưu: "Great newer plane, great service!"
Khuyết điểm: "Everything"
Ưu: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Khuyết điểm: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Ưu: "Crew was amazing. Service and food was good."
Khuyết điểm: "Random TSA check was not needed at the end when boarding."
Khuyết điểm: "Baggage check in was stressful"
Khuyết điểm: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Ưu: "The staff..the attentions..food."
Ưu: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Khuyết điểm: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Ưu: "Over all pretty good for price."
Khuyết điểm: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Ưu: "Good selection of movies"
Ưu: "Good selection of movies"
Khuyết điểm: "Old plane."
Ưu: "Not much but the staff"
Khuyết điểm: "No room, boarding was slow, zero bag or legroom"
Ưu: "Timely and smooth teansit."
Khuyết điểm: "Food has a way to go to be appetising."
Ưu: "Flight crew, pilot,food and entertainment options were great"
Khuyết điểm: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Khuyết điểm: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Ưu: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Khuyết điểm: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Ưu: "Great service, decent food"
Khuyết điểm: "There was no WiFi on the plane"
Khuyết điểm: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Khuyết điểm: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Ưu: "Very good male crew member. Pilot genuinely apologetic for the delay."
Khuyết điểm: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "Crew was very nice and the plane was clean and comfortable"
Khuyết điểm: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Khuyết điểm: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Khuyết điểm: "Couldn't make the connection....Overall....an aweful experience!"
Ưu: "Flight was smooth"
Khuyết điểm: "Food"
Ưu: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Khuyết điểm: "Only 1 bathroom (toilet) for all of first class"
Ưu: "The crew was good and very good pilot's"
Khuyết điểm: "No leg room between seats"
Ưu: "Good on a short flight"
Khuyết điểm: "Paying for carry on due to weight limit. First time this ever happened!"
Ưu: "the Airline"
Khuyết điểm: "The Airport, Security, Boarder control."
Ưu: "No delays, service with a smile"
Khuyết điểm: "Nothing to report."
Ưu: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "The flight attendant was very nice to me. TV was very good. space was enough ."
Khuyết điểm: "We had to pay for wi fi."
Ưu: "Amazing service, seat and FOOD"
Khuyết điểm: "Nothing"
Ưu: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Khuyết điểm: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Ưu: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Khuyết điểm: "There is nothing I did not like."
Ưu: "The fast boarding."
Khuyết điểm: "The long wait without the air conditioning until our slot in the takeoff list became available."
Khuyết điểm: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
The flight info was a mess - I could not find any itinerary confirmation anywhere (except the email I was sent) and could not lookup status on the airline websites or anywhere else. My flights did NOT show up on the American Airlines app, and looking up my flight info departure gate etc was practically impossible. Check-in didn't work through app/web and we had to manually do everything with the check-in agent which took 30minutes. ANNOYING! ALSO: in-flight entertainment would only play the same two ads and quit without playing the movie. This happened over and over again.... I must have watched the Canada Tourism and Hyatt ads at least 30 times. ANNOYING! This will be the LAST TIME that I book through KAYAK, and definitely NEVER EVER EVER use chatdeal again!
Ridiculously long check in process. Late leaving. Luggage did not arrive at final destination. This after a delay in 1st half of trip caused us to arrive 14 hours late (the next day) to our destination. Staff refused to let us board our connecting flight even though it was 20+ minutes from taking off, offered no apology, and provided almost no help to resolve our situation other than sending us to the WRONG place to ask for help.
Vueling charged us for bags even though we paid prior to flight. Avoid them if booking Iberia and they are operating flight.
Everything is good the flight attendant of very friendly
The airplane seems to be in good shape. The crew member aren’t as welcoming as they’re in other European airlines. It’s hard to understand the flight attendants when they speak English.
There is less room for legs each year. is smaller and smaller in economy. No reclining seat. They don't even move at all. Very uncomfortable.
never made this flight, Iberia abandoned us.
Ưu: "On time"
Khuyết điểm: "The boarding"
Khuyết điểm: "The suitcase did not zrrive"
Ưu: "The crew was really nice. They were friendly and genuine."
Ưu: "Flying these days is as bad as it gets. We made it, that is what I liked."
Khuyết điểm: "Had bought a ticket that allowed me to check in a suitcase and to chose my seat. The choosing part does not happen as Iberia chooses for you the day before the flight and tells you you can change what they chose but for a price. Seems deceiving. Flight attendant on flight was rude to me and others."
Khuyết điểm: "Still waiting for luggage 2 hours after flight arrived."
Khuyết điểm: "Politeness of the crew"
Ưu: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Khuyết điểm: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Ưu: "Entertainment was ok, had holl rodarte options and good variety"
Khuyết điểm: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"
Ưu: "Mucha organización en el vuelvo y muy buena atención por parte del equipo."
Khuyết điểm: "All processed food. GMO’s. No organic options."
Ưu: "Speed of boarding and disembarking. Comfortable seats."
Khuyết điểm: "Slight delay"
Ưu: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"
Khuyết điểm: "I bought my tkts a moth ago. And when arrived to VLC airport i have no seat ans they put me on STB. NOT GOOD /("
Ưu: "Wine and ham in Spain."
Khuyết điểm: "I went jfk to mallorca through Madrid. Upon arrival to Madrid the passport control was 2hrs so we and a lot of other people missed connections. At the Iberia counter we were put on the next flight out to mallorca, that seemed to be no problem (FYI bags will be late and you may too since iBeria ‘must’ keep thee on time global record) , other than our bags came a day later. UPON arriving 20 days later for our return trip they said our return trip was cancelled because of a ‘no show’ on our original inbound trip. They said they had no proof we were on the next flight and asked for our Receipts to prove it. Said we had to buy new tickets, after 2 hrs, crying, yelling and most of Iberia telling us there was nothing they could do (told us to call BA since they were the co share for them) we finally got a high enough supervisor and they put us on the return flights. I’m sure we would have had to buy new tix if the flights were full. Have been overseas many times and this never happened. Will not use a 3rd party online ticket agency again- will go direct to airline, and not Iberia."
Khuyết điểm: "The line to check bags was way too long. No kiosks and only one person working the desk and way too slow."
Ưu: "Crew was nice and I had a great flight with Iberia on my flight from Chicago to Madrid"
Khuyết điểm: "I am 6 feet 180 pounds and I had absolutely no legroom was completely stuck in my seat can’t believe that a tourist class seat is this small with no legroom"
Khuyết điểm: "space between seats, too tight for my legs"
Ưu: "La comida en el vuelo está bien y las sobrecargos muy amables."
Khuyết điểm: "Los asientos muy incómodos para un vuelo tan largo"
Ưu: "Once I made it to the other side of the airport it was good no wi fi on a long flight"
Ưu: "Lunch meal was good. Flight attendants were friendly."
Khuyết điểm: "The temperature on the flight was VERY hot and uncomfortable! Seats were very cramped and uncomfortable. Not at all an enjoyable experience. Flight was delayed and passengers were bussed to another aircraft for outside boarding. Connecting in New York was very rushed and stressful due to the delay."
Khuyết điểm: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."
Ưu: "Entertainment package consisting of up-to-date TV shows/ series and movies that have recently been released. The time passed by faster than expected with this. The meal plan was better than some restaurants. With Meatballs being the main course followed by rice & veggies and finished with the sugar cake."
Khuyết điểm: "Having the seat by the bathroom. Even though passengers were instructed not to form a line, they did and were encroaching in my personal space for the majority of the flight. Though this is not an airline issue, it did effect the comfort of the 4.6hr flight."
Ưu: "I liked the service and, the in flight entertainment system. It was good food."
Khuyết điểm: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."
Ưu: "The crew was awesome and very helpful. The trip was also comfortable as it could be for a full flight."
Khuyết điểm: "I am a vegetarian, I was not made aware of food options and was only offered chicken or beef, which I do not eat."
Khuyết điểm: "There was no complimentary water provided"
Ưu: "Good food and they have cute kids travel bags to my kids"
Khuyết điểm: "One bathroom was out of service"
Ưu: "The plane, food and entertainment were satisfactory."
Khuyết điểm: "Outbound flight TO Paris was cancelled."
Khuyết điểm: "Poor film and tv selection, the majority from Fox. That's very limiting. Ear buds very bad quality w sound inly comeing through one bud."
Khuyết điểm: "Very pleased with overall service and hospitality"
Ưu: "Good selection of entertainment and crew was very nice."
Khuyết điểm: "We had to sit on the plane for almost an hour because our gate wasn't ready."
Ưu: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Khuyết điểm: "Nothing"
Ưu: "On time, great service"
Khuyết điểm: "The lack of leg room and comfort of chairs"
Khuyết điểm: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Khuyết điểm: "flight was late"
Ưu: "The attendants/crew were kind and efficient"
Khuyết điểm: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Ưu: "The staff were helpful and approachable."
Khuyết điểm: "The space available for a nine hours flight is poor. There were not enough entertainment."
Ưu: "Excellent flight. Iberia had outstanding service"
Khuyết điểm: "I could not check in online. Boarding was a mess. The plane was a mess odvesly old and in poor shape. The food was bad."
Ưu: "Professional staff."
Khuyết điểm: "There were a lot of english speaking passengers. Some announcement were translated in English and some were"
Ưu: "Crew was gentle and, at least"
Khuyết điểm: "The plane is ooold. Really old. On the flight in the entertainment was working and offered us like 3 options of movies. I thought that was bad but, flying out the system was down and we had an 11 hours day flight without entertainment at all. We got no apologies request from the airline. Shame on you Iberia."
Ưu: "Opérate de By América airlines who changed the trip I had booked completely. Iberia allows two back, since American Airlines was ha delving the flight, they did not respect I arias policies and charged me for the second bag. the new fly was many hours later than what I was expecting. I had pay for preferable seats and in new fly the assigned me whatever was available and when I asked for original seat they told me I had to pay again."
Ưu: "The crew, were attentive."
Khuyết điểm: "The bottom cushion of the seat was thin, no padding; and should have been replaced a thousand hours ago."