Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Departure was on time and arrived early. Second meal in business class could have been later; did not need to be woken up just yet and would have preferred more of a breakfast closer to arrival.
Got me to the destination, long delayed.
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "Crew was excellent"
Khuyết điểm: "Better seat cushions"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ưu: "Very comfortable; excellent service"
Khuyết điểm: "Food"
Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"
Ưu: "Serve customers with a smile"
Khuyết điểm: "Better tasting meal packages served at economy cabin"
Khuyết điểm: "No complain . It’s singapore airlines"
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Ưu: "Service was excellent!"
Ưu: "Seats with entertainment"
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Khuyết điểm: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ưu: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Khuyết điểm: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Khuyết điểm: "The desserts. The bun."
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Crews were all nice, respectful and helpful!"
Khuyết điểm: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "Crew very good as was entertainments system"
Khuyết điểm: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ưu: "The service, kind and pleasant."
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "All went great"
Khuyết điểm: "I liked all - end to end excellent service"
Ưu: "Red wine was good"
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "everything, excellent job"
Ưu: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Khuyết điểm: "Flight was over too quickly."
Ưu: "Attentive Staff - Fabulous"
Ưu: "To be able to bring luggage up to 30 kilo's"
Khuyết điểm: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Khuyết điểm: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Khuyết điểm: "Earphones were poor and when replaced still did t work well"
Khuyết điểm: "The entertainment was poor"
Ưu: "Awesome crew and food"
Khuyết điểm: "Seats were not comfortable.."
Ưu: "The crew was attentive, hard working and pleasant."
Khuyết điểm: "Like most airlinesuccessful the space was cramped."
Ưu: "Have travelled before many times as an individual and always had a good experience. This was the first time travelled with my infant. I had earlier travelled on Emirates last month . I have to say SIA CREW is miles ahead of any airline and my Experience was nothing short of magnificent. The little things the crew does makes the journey more comfortable and enjoyable."
Ưu: "The flight staff were very friendly and always seemed to be eager to help all the passengers. The menu on the flight was also excellent. Wonderful flight"
Khuyết điểm: "The layover in Japan was not exactly what I hoped for but I managed OK. Short layovers work better for me."
Literally spit several of the food items out rather than eat them. Utterly revolting . Worst meals I’ve ever had on Qatar airways. Seats cramped and uncomfortable. Headsets were nasty hollow sound making it unpleasant to watch movies and had to use high volune just to hear at all.
Excellent except a response of my email sent regarding a request for refund on basis medical emergency circumstances.
Comfortable aircraft and excellent service
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
Ưu: "Crew very hospitable and friendly."
Khuyết điểm: "Food was mediocre quality."
Ưu: "The food was good and many entertaining movies."
Khuyết điểm: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Khuyết điểm: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Khuyết điểm: "Very uncomfortable seats in business class, almost no recline."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Food was good and so was the crew, entertainment was better than expected."
Khuyết điểm: "Obviously the seat could have been roomier but still good."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The service of the cabin was great!"
Khuyết điểm: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Ưu: "Our connecting flight was only 1 hour after reaching Doha. They placed a crew member to receive all the passengers that needed to make that connection. Very very useful. Our luggage was made it to the short connection."
Ưu: "Boarding was smooth; Plane was clean; Flight departed on time;"
Khuyết điểm: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Ưu: "On time Very convenient price compared to other airlines"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Khuyết điểm: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Khuyết điểm: "Seat to LA was broken"
Ưu: "All around great airline. Comfortable for super long flights and completely accommodating."
Ưu: "Crew was courteous, plane was clean."
Khuyết điểm: "Food quality was mediocre. Very limited legroom."
Khuyết điểm: "this time food was not that good which when traveled before."
Khuyết điểm: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Khuyết điểm: "nothing"
Ưu: "The food was good. The legroom was enjoyable."
Khuyết điểm: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Ưu: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Khuyết điểm: "the flight was canceled."
Khuyết điểm: "No entertainment"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "food and courtesy of the staff"
Khuyết điểm: "nothing"
Ưu: "Respect the scheduel and well organize."
Ưu: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Ưu: "Comfortable wide seats, good service"
Ưu: "Great service"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Ưu: "Boarding on time. Crew was very nice except food option."
Khuyết điểm: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Ưu: "We liked how attentive your crew members were"
Khuyết điểm: "The flight we took out from Doha to India was a bad experience the boarding was not handled well and the crew in that flight were not attentive."
As I had ordered a Hindu meal, I was served the same dish from Zurich to Istanbul and 2 more meals from Istanbul to Miami - of the SAME meal. Thee was no variety offered for me at all. The entertainment system did not work half the time as there was no access to recent movies etc. The flight attendant (male) spilled water on me, while trying to serve me and I was soaking wet from water from the bottle on my shirt and pants - and besides thrusting a few paper towels at me - nothing else was done and the flight attendant did not check back on me to see how I was doing. The check in process was meh, with the staff in Zurich insisting that I could not be given a more comfortable spot with my recently broken foot healing. Yet in the flight to Miami so many seats were empty while I was squashed and was forced to buy my aisle seat. For such a usually excellent airline, this experience was not in its quality and class of its usual service. It was disappointing.
Great service very comfortable flight
Great: service, food, embark, deplane Not great: constant, very long announcements Terrible: seat comfort
The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience
Ưu: "Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time"
Ưu: "Everything was great one of the best airlines I've flown on"
Khuyết điểm: "Nothing"
Khuyết điểm: "My luggage wheel was broken which means it was handled badly even when I flew business class!! Seats of other business class are more comfortable"
Ưu: "Everything was fantastic"
Khuyết điểm: "Prices please low and cheaper"
Ưu: "Customer service was excellent and food was restaurant grade!"
Khuyết điểm: "Nothing comes to my minds"
Ưu: "Good movie selections"
Khuyết điểm: "Food wasn't as good as usual on Turkish flights."
Ưu: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Ưu: "The crew is phenomenal"
Khuyết điểm: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Ưu: "Boarding was on time and We arrived on time."
Khuyết điểm: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Ưu: "The food was nice, seat was comfortable"
Khuyết điểm: "Flight attendants never come back on my query, even after asking to 2 crews"
Khuyết điểm: "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
Khuyết điểm: "Seats were cramped for an international, 10 hour flight"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "love the wine/food for, the long haul flights and a good selection of entertainment!"
Khuyết điểm: "still dont get why plane seats can't br designed to be mildly comfortable."
Khuyết điểm: "Delaying without notice and luggage lost"
Ưu: "great food! competent crew. all efficient and good."
Khuyết điểm: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Ưu: "I like everything the staff, the food, the plane was very clean and the entertainment was very nice with lot of options."
Ưu: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Khuyết điểm: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Ưu: "It was not expensive"
Khuyết điểm: "It is difficult to say anything positive about a 13 hour flight in cattle class. It is just not comfortable."
Ưu: "On board cabin crew service"
Khuyết điểm: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Ưu: "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
Khuyết điểm: "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
Ưu: "I liked it that I was able to check in online and choose my seat."
Khuyết điểm: "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."
Khuyết điểm: "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."
Ưu: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Ưu: "The service and the meals, even in economy class."
Khuyết điểm: "Nothing."
Ưu: "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
Khuyết điểm: "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
Khuyết điểm: "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
Ưu: "Pleasant service, good food, and excellent entertainment"
Ưu: "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
Khuyết điểm: "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "poor customer service and lack of speaking english made the trip very challenging. I don't think i will travel with Turkish air again."
Khuyết điểm: "The flight attendant was kind of rude. They ignored what I would say when the drinks came around. Also, one of them would try to hurry me and always tap on my shoulder instead of just saying "excuse me""
Khuyết điểm: "Transfer to terminal was by bus from out on tarmac."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "politely crew."
Khuyết điểm: "food caused stomach pain"
Ưu: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Ưu: "Food was excellent. And I love the care packages!"
Khuyết điểm: "N/a"
Ưu: "Nice onboard entertainment system"
Khuyết điểm: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Ưu: "crew members"
Khuyết điểm: "late hours"
Ưu: "Everything was great."
Ưu: "food and service par excellent,no glitches and apologizes,will fly again if promotional rate comes in"
Khuyết điểm: "Food has room to improve."
Very poor snack and drink option
Voir avis précédent qui regroupe les deux vols
Both airports totally understaffed. Awful experience.
Khuyết điểm: "Nothing. Flight was amazing"
Ưu: "The plane size & comfort was excellent. The staff were very friendly"
Khuyết điểm: "N/A"
Ưu: "Crew is excellent, polite and personal!"
Khuyết điểm: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Khuyết điểm: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Ưu: "Decent price for economy comfort seat, 4A."
Khuyết điểm: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Ưu: "The crew."
Khuyết điểm: "The time between flights."
Ưu: "Reclinable seats."
Khuyết điểm: "The food!! The lights could be dimmed as it was a night flight."
Ưu: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Khuyết điểm: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Ưu: "It was all fine"
Khuyết điểm: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ưu: "quick/efficient boarding - good staff - good food - easy flight !"
Khuyết điểm: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Khuyết điểm: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Ưu: "The flight was smooth, the service was friendly, and the food with plentiful."
Khuyết điểm: "Too much activity in the cabin during the flight."
Khuyết điểm: "not really"
Khuyết điểm: "Need more leg room!!! Larger meals needed."
Ưu: "Best airline in the business quick efficient and outstanding service What else can you say"
Ưu: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Khuyết điểm: "tough to sit on a plane for 9.5 hours"
Ưu: "Flight duration"
Khuyết điểm: "Very stingy with the drinks Cramped seats"
Ưu: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Khuyết điểm: "I would have to dream something up."
Ưu: "Very pleasant, professional crew"
Khuyết điểm: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Ưu: "Good flight, arriving well on time."
Ưu: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Khuyết điểm: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Khuyết điểm: "Didn’t happen."
Ưu: "The attendants took great care of us. Super smooth flight."
Khuyết điểm: "N/a"
Ưu: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Khuyết điểm: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Ưu: "Cabin crew were very professional."
Khuyết điểm: "Aircraft returned to gate due to fault and was delayed for 45 min."
Ưu: "Food was just fine, movie selection very good"
Khuyết điểm: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Ưu: "Boarding was quick, Flight on time....just a regular service and plane"
Khuyết điểm: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Ưu: "The food service was good and the flight attendants were friendly."
Khuyết điểm: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Khuyết điểm: "At some point the luggage was lost. here."
Ưu: "The food was excelent"
Khuyết điểm: "I have to pay to pay a little more confort"
Ưu: "The cabin crew were pretty good. That's about all that was good."
Khuyết điểm: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ưu: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Ưu: "Got to Amsterdam on time and everything was great including the staff"
Ưu: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Khuyết điểm: "Nothing to be honest . All positive."
Khuyết điểm: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Ưu: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Khuyết điểm: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Khuyết điểm: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Khuyết điểm: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Khuyết điểm: "Klm flight has very congested seating Getting information about eticket was pain"
Ưu: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Khuyết điểm: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ưu: "quick boarding, responsive Airline stewardess, very polite."
Khuyết điểm: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
The bathroom wasn’t super clean
Ưu: "Seats ok. Crew is super. Drinks offered"
Khuyết điểm: "Nothing, AF rocks"
Ưu: "Easy boarding, entertainment"
Khuyết điểm: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Ưu: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Khuyết điểm: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Ưu: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Khuyết điểm: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Ưu: "The rest area"
Khuyết điểm: "The airport was cold and it should be warmer"
Ưu: "Great and friendly crew"
Khuyết điểm: "In-flight system had some problems and seats seemed a bit uncomfortable"
Khuyết điểm: "tout est à revoir !"
Ưu: "Polite and friendly service"
Khuyết điểm: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Khuyết điểm: "Our request for vegetarian meals got lost after a glight was cancelled."
Ưu: "Crew was ok and servicial"
Khuyết điểm: "Food and reception at door of boarding"
Ưu: "The schedule and timing"
Khuyết điểm: "The airport, some of the crew, the aircraft seats, the entertainment system"
Ưu: "Crew was very friendly and seat in KQ is super comfortable in Business."
Ưu: "crew great comfortable"
Khuyết điểm: "Everything very good"
Ưu: "Food and drinks very good"
Khuyết điểm: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Ưu: "Amazing crews!"
Khuyết điểm: "N/A"
Khuyết điểm: "More water provided during the flight. Also, the second meal was not very good."
Khuyết điểm: "They lost my luggage :("
Ưu: "The crew were polite and friendly"
Khuyết điểm: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Ưu: "Extremely hot the plane"
Ưu: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Ưu: "Crew was nice, too short of a flight to figure out more"
Khuyết điểm: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Khuyết điểm: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Ưu: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Khuyết điểm: "Le capitain et l’aterrisage"
Ưu: "That I was able to sleep a bit on the flight - and that we gained an hour."
Khuyết điểm: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Ưu: "Very quiet"
Khuyết điểm: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Ưu: "The free glass of red wine when the plane finally took off."
Khuyết điểm: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "Boarding was on time"
Khuyết điểm: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Ưu: "Fine for a 45-50 minute regional flight."
Khuyết điểm: "Wouldn’t be great for long-haul flights."
Khuyết điểm: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Ưu: "Nothing special"
Khuyết điểm: "They start serving late the apperitif before taking off and take it back right after."
Ưu: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Khuyết điểm: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Ưu: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Khuyết điểm: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Ưu: "Food was excellent and crew was very nice."
Khuyết điểm: "Could not check in online before my flight and no zones to board just line up and go apparently."
Ưu: "Got pillow, blanket, headphone and eye cover"
Khuyết điểm: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Ưu: "Flight was only 50% full. Room to spread out."
Khuyết điểm: "Leg room cramp. Flight arrived late as a result missed connection home."
Ưu: "Priority boarding"
Khuyết điểm: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Khuyết điểm: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Ưu: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Khuyết điểm: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Khuyết điểm: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Ưu: "Boarding was very efficient"
Khuyết điểm: "Losing my luggage after checking it at the gate when volunteers were needed."
Khuyết điểm: "Too crowded"
Ưu: "Free drinks and snack!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Late"
Ưu: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Khuyết điểm: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Ưu: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Khuyết điểm: "One bag did not arrive in Toronto, apparently delayed in Paris."