Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Departure was on time and arrived early. Second meal in business class could have been later; did not need to be woken up just yet and would have preferred more of a breakfast closer to arrival.
Got me to the destination, long delayed.
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "Crew was excellent"
Khuyết điểm: "Better seat cushions"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ưu: "Very comfortable; excellent service"
Khuyết điểm: "Food"
Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"
Ưu: "Serve customers with a smile"
Khuyết điểm: "Better tasting meal packages served at economy cabin"
Khuyết điểm: "No complain . It’s singapore airlines"
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Ưu: "Service was excellent!"
Ưu: "Seats with entertainment"
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Khuyết điểm: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ưu: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Khuyết điểm: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Khuyết điểm: "The desserts. The bun."
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Crews were all nice, respectful and helpful!"
Khuyết điểm: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "Crew very good as was entertainments system"
Khuyết điểm: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ưu: "The service, kind and pleasant."
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "All went great"
Khuyết điểm: "I liked all - end to end excellent service"
Ưu: "Red wine was good"
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "everything, excellent job"
Ưu: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Khuyết điểm: "Flight was over too quickly."
Ưu: "Attentive Staff - Fabulous"
Ưu: "To be able to bring luggage up to 30 kilo's"
Khuyết điểm: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Khuyết điểm: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Extremely polite flight crew"
Khuyết điểm: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Khuyết điểm: "Earphones were poor and when replaced still did t work well"
Khuyết điểm: "The entertainment was poor"
Ưu: "Awesome crew and food"
Khuyết điểm: "Seats were not comfortable.."
Ưu: "The crew was attentive, hard working and pleasant."
Khuyết điểm: "Like most airlinesuccessful the space was cramped."
Ưu: "Have travelled before many times as an individual and always had a good experience. This was the first time travelled with my infant. I had earlier travelled on Emirates last month . I have to say SIA CREW is miles ahead of any airline and my Experience was nothing short of magnificent. The little things the crew does makes the journey more comfortable and enjoyable."
Ưu: "The flight staff were very friendly and always seemed to be eager to help all the passengers. The menu on the flight was also excellent. Wonderful flight"
Khuyết điểm: "The layover in Japan was not exactly what I hoped for but I managed OK. Short layovers work better for me."
As I had ordered a Hindu meal, I was served the same dish from Zurich to Istanbul and 2 more meals from Istanbul to Miami - of the SAME meal. Thee was no variety offered for me at all. The entertainment system did not work half the time as there was no access to recent movies etc. The flight attendant (male) spilled water on me, while trying to serve me and I was soaking wet from water from the bottle on my shirt and pants - and besides thrusting a few paper towels at me - nothing else was done and the flight attendant did not check back on me to see how I was doing. The check in process was meh, with the staff in Zurich insisting that I could not be given a more comfortable spot with my recently broken foot healing. Yet in the flight to Miami so many seats were empty while I was squashed and was forced to buy my aisle seat. For such a usually excellent airline, this experience was not in its quality and class of its usual service. It was disappointing.
Great service very comfortable flight
Great: service, food, embark, deplane Not great: constant, very long announcements Terrible: seat comfort
The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience
Ưu: "Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time"
Ưu: "Everything was great one of the best airlines I've flown on"
Khuyết điểm: "Nothing"
Khuyết điểm: "My luggage wheel was broken which means it was handled badly even when I flew business class!! Seats of other business class are more comfortable"
Ưu: "Everything was fantastic"
Khuyết điểm: "Prices please low and cheaper"
Ưu: "Customer service was excellent and food was restaurant grade!"
Khuyết điểm: "Nothing comes to my minds"
Ưu: "Good movie selections"
Khuyết điểm: "Food wasn't as good as usual on Turkish flights."
Ưu: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Ưu: "The crew is phenomenal"
Khuyết điểm: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Ưu: "Boarding was on time and We arrived on time."
Khuyết điểm: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Ưu: "The food was nice, seat was comfortable"
Khuyết điểm: "Flight attendants never come back on my query, even after asking to 2 crews"
Khuyết điểm: "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
Khuyết điểm: "Seats were cramped for an international, 10 hour flight"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "love the wine/food for, the long haul flights and a good selection of entertainment!"
Khuyết điểm: "still dont get why plane seats can't br designed to be mildly comfortable."
Khuyết điểm: "Delaying without notice and luggage lost"
Ưu: "great food! competent crew. all efficient and good."
Khuyết điểm: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Ưu: "I like everything the staff, the food, the plane was very clean and the entertainment was very nice with lot of options."
Ưu: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Khuyết điểm: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Ưu: "It was not expensive"
Khuyết điểm: "It is difficult to say anything positive about a 13 hour flight in cattle class. It is just not comfortable."
Ưu: "On board cabin crew service"
Khuyết điểm: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Ưu: "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
Khuyết điểm: "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
Ưu: "I liked it that I was able to check in online and choose my seat."
Khuyết điểm: "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."
Khuyết điểm: "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."
Ưu: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Ưu: "The service and the meals, even in economy class."
Khuyết điểm: "Nothing."
Ưu: "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
Khuyết điểm: "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
Khuyết điểm: "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
Ưu: "Pleasant service, good food, and excellent entertainment"
Ưu: "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
Khuyết điểm: "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "poor customer service and lack of speaking english made the trip very challenging. I don't think i will travel with Turkish air again."
Khuyết điểm: "The flight attendant was kind of rude. They ignored what I would say when the drinks came around. Also, one of them would try to hurry me and always tap on my shoulder instead of just saying "excuse me""
Khuyết điểm: "Transfer to terminal was by bus from out on tarmac."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "politely crew."
Khuyết điểm: "food caused stomach pain"
Ưu: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Ưu: "Food was excellent. And I love the care packages!"
Khuyết điểm: "N/a"
Ưu: "Nice onboard entertainment system"
Khuyết điểm: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Ưu: "crew members"
Khuyết điểm: "late hours"
Ưu: "Everything was great."
Ưu: "food and service par excellent,no glitches and apologizes,will fly again if promotional rate comes in"
Khuyết điểm: "Food has room to improve."
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Very tight leg space in the cabin
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Ưu: "Great and friendly crew"
Khuyết điểm: "In-flight system had some problems and seats seemed a bit uncomfortable"
Ưu: "The crew was OK, but nothing special."
Khuyết điểm: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Ưu: "The crew"
Khuyết điểm: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Khuyết điểm: "Seat angle adjustment was not the most comfortable for sleeping."
Ưu: "Seats are comfortable on Business Class. Service is good"
Khuyết điểm: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Ưu: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Khuyết điểm: "See previous"
Khuyết điểm: "The craft is a bit old. Harsh landing."
Ưu: "crew great comfortable"
Ưu: "Amazing crews!"
Khuyết điểm: "N/A"
Ưu: "The cue lines per zone are a brilliant idea!"
Khuyết điểm: "An explanation to passengers as to why there was a backup between the gate and the plane."
Khuyết điểm: "mmmm"
Ưu: "Fantastic Crew!"
Khuyết điểm: "Seats are comfortable but tight."
Ưu: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Ưu: "The crew were polite and friendly"
Khuyết điểm: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Khuyết điểm: "they lost our luggage very inconvenient"
Ưu: "Good quality flight"
Khuyết điểm: "But delayed and lost baggage"
Ưu: "Good selection of movies"
Khuyết điểm: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Ưu: "25 min ahead schedule!!!"
Khuyết điểm: "Cabin space, too narrow rows."
Khuyết điểm: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Khuyết điểm: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "Flight attendant was very nice."
Khuyết điểm: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Ưu: "Free snack and drinks. Good service."
Ưu: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Khuyết điểm: "no complaints"
Ưu: "Speed, courtesy of the flight attendants"
Khuyết điểm: "Landing was a bit rough, understandable due to the weather."
Ưu: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Khuyết điểm: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Ưu: "Seat comfort in business class Professional and friendly crew"
Khuyết điểm: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Ưu: "Good service all around, personnel pleasant"
Khuyết điểm: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Ưu: "All of the crew were friendly and the flight was on time."
Khuyết điểm: "No problems"
Ưu: "Great people"
Khuyết điểm: "It was an hour late"
Ưu: "No delays, service with a smile"
Khuyết điểm: "Nothing to report."
Ưu: "That it was a night flight"
Khuyết điểm: "No airconditioning, no food choice, no space."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Khuyết điểm: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Ưu: "Flight arrived safely."
Khuyết điểm: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Khuyết điểm: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Ưu: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Ưu: "I like the service of AF"
Khuyết điểm: "Late...delayed from algiers"
Ưu: "It was as expected."
Khuyết điểm: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Ưu: "Good service"
Khuyết điểm: "I was not given my original reserve seat and no reason was given"
Ưu: "Average flight"
Khuyết điểm: "Food on AF montreal - paris flight and totally rude stewardesses"
Ưu: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Khuyết điểm: "Can't think of anything."