Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Ưu: "Clean plane , good crew ,"
Khuyết điểm: "they didn't load my baggage from flight 1 to 2"
Khuyết điểm: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Ưu: "I loved the different features on the screen and the excellent. Customer service on this flights"
Khuyết điểm: "The space on the seat."
Ưu: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Khuyết điểm: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Ưu: "The rest area"
Khuyết điểm: "The airport was cold and it should be warmer"
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Ưu: "All went right namely the seats but the luggage condition is the worst"
Khuyết điểm: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Ưu: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Khuyết điểm: "Explain me to take the bag on time.it was almost left in the airport."
Ưu: "Late departure, dirty, staff not friendly."
Ưu: "Crew was solicitous."
Khuyết điểm: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Khuyết điểm: "No entertainment facilities"
Ưu: "Amazing crews!"
Khuyết điểm: "N/A"
Khuyết điểm: "It was a great flight can’t think of anything"
Ưu: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Khuyết điểm: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Khuyết điểm: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Ưu: "Crew was very nice and the food was excellent."
Khuyết điểm: "Arrived 5 hours late"
Ưu: "Everything. crew friendly and food/drinks the best"
Khuyết điểm: "Nothing...all was wonderful"
Khuyết điểm: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Ưu: "The cabin crew was super patient and accommodating of the passengers."
Khuyết điểm: "Cramped quarters"
Khuyết điểm: "My luggage was lost in Paris. Now I need to wait still."
Khuyết điểm: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Ưu: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Khuyết điểm: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Ưu: "Food, service, comfort"
Khuyết điểm: "Security services at Manchester airport...too long and not friendly at all"
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "Crew were pleasant most of the time"
Khuyết điểm: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Ưu: "Food and service was good and price was acceptable"
Khuyết điểm: "Very long route"
Khuyết điểm: "They were unfreindly and rude."
Ưu: "The cabin crew was very good!"
Khuyết điểm: "The economy premium seats are very uncomfortable"
Khuyết điểm: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Ưu: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Khuyết điểm: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Ưu: "The fresh bread and cheese."
Khuyết điểm: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Khuyết điểm: "only there were del;ay at JFK"
Ưu: "Friendly onboard staff"
Khuyết điểm: "Treated like cattle while boarding unless your preferred member. Average food quality."
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Ưu: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Khuyết điểm: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Ưu: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Ưu: "All crew I interacted with was great, friendly, and helpful."
Khuyết điểm: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Khuyết điểm: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Ưu: "The food was good"
Khuyết điểm: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Ưu: "tool me safe from one airport to another"
Khuyết điểm: "wait time, food"
Khuyết điểm: "Late"
Ưu: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Khuyết điểm: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
All was great, thank you.
Staff are courteous & respectful.
The security check took over three hours at heathrow . The flight was two hours late and they lost our luggage. Run away very far from British Airways. They are a lousy airline.
The crew were excellent in every way making us comfortable. The flight was smooth and the drinks and meals were plentiful. One of our entertainment displays malfunctioned and would change program midway through to another channel. Aggravating but minor in the grand scale of a flight. Seats were very comfortable. Woth the upgrade to premium economy.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
From point A to B safely, Thank you.
Had a crying baby on one of my flights for about an hour and a half.
Ưu: "Politeness of staff"
Khuyết điểm: "Priority check bags reciving"
Khuyết điểm: "Too crowded for this isolation time also the guy across the aisle from me (about12 inches away) took off his mask as soon as he sat down and did not put it on until he got off. The flight attendant said NOTHING. You can do better."
Khuyết điểm: "Some of the crew had an attitude and the purchased WiFi did not work"
Ưu: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Khuyết điểm: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Ưu: "Very nice crew"
Khuyết điểm: "It was freezing on the plane. The entertainment was not working."
Ưu: "Flight was a little delayed, but not terribly so. Crew was friendly, airplane looked clean and fresh."
Khuyết điểm: "Entertainment on the plane (American Airlines Airbus A321) didn’t exist, unless you had the AA app and purchased the WiFi plan from the airline. Only food offered was a breakfast cookie for economy passengers."
Khuyết điểm: "American Airlines cancelled this flight and then sent one of my two checked luggages to another flight to Newark from Chicago O'Hare and didn't even think to put me and the luggage I left behind on said flight? Either they should have left both and let me deal with it OR send me on a flight."
Ưu: "Nothing, flight was delayed 3 hours"
Khuyết điểm: "Everything"
Ưu: "Smoothest flight ever and crew was perfect. Thanks!"
Ưu: "The staff on board were excellent, very professional and efficient. Despite the fact we left an hour late, we arrived nearly on time, so kudos to the pilots!"
Khuyết điểm: "We were delayed but didn’t get any updates from AA staff about new boarding times or gates. The WiFi onboard did not work; we could could connect to it but kept getting “Network Not Available” messages."
Khuyết điểm: "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."
Ưu: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Khuyết điểm: "Ask me 1 time"
Khuyết điểm: "It was horrible. Almost 3 hours delayed"
Ưu: "It was on time, no delays"
Khuyết điểm: "N/A"
Khuyết điểm: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Ưu: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Khuyết điểm: "Having to pay for wifi"
Ưu: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Khuyết điểm: "Requested a cup of hot tea during beverage service. Received a cup with the tea bag, sugar and creamer, and was told that they would return with the hot water. They completed service and I had yet to get the water. Reminded the flight attendant twice more that I was still waiting for the water before they finally brought it."
Ưu: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Khuyết điểm: "I really enjoyed the flight"
Ưu: "Even with the weather the flight made it out of Dallas and on to Philadelphia. I am guessing they had to switch crews but not much of a hiccup."
Ưu: "economy plus was worth the money"
Khuyết điểm: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
Ưu: "Nice people to fly with"
Khuyết điểm: "nothing"
Khuyết điểm: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Khuyết điểm: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Ưu: "Mostly everyrhing"
Khuyết điểm: "Food was so so"
Ưu: "On time departure and arrival - friendly crew"
Khuyết điểm: "No own movie screen."
Ưu: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Ưu: "i like the wifi internet that AA provided. Great movies"
Khuyết điểm: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Khuyết điểm: "Seats were too small which made it hard to get comfortable."
Ưu: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Khuyết điểm: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Ưu: "Flight was cancelled after 5 hours"
Ưu: "Safe flight"
Khuyết điểm: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"
Khuyết điểm: "The check in process took to long. In line more than an hour."
Khuyết điểm: "I asked the woman at the gate prior to boarding if there were electrical outlets on the plane. She looked it up and said, its an Airbus, yes they have outlets at each seat. I didn't worry too much about charging my devices at my layover because I knew I could charge them on the plane. When I got on it was clear that there was no outlets, no video on the backs of seats, no devices being handed out for purchase. Nothing. I'm definitely used to more updated planes, but I would have been ok without the misinformation. I ended up on a 4 hr flight bored out of my gourd—which could have been avoided."
Ưu: "Entertainment options were outstanding , 4 movies and 10 hour flight is quicker than quick."
Khuyết điểm: "Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Ưu: "Great seats."
Khuyết điểm: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Ưu: "They showed American ninja warrior."
Khuyết điểm: "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
Khuyết điểm: "Flight was delayed 4 hours. Communication from AA on flight status was poor to non-existent."
The quality of the food must be improved Everything else is perfect
Sitting very tight less than what I expected beverage and snacks below par over all for relatively short flight ok wish other better cheap airline may have better service with less money
Great ride with excellent service
Service was great - flight attendants, on time, etc. the food was ok and the movie choices were limited…. But those things are minor in comparison.
On time Check in. That was not good after sittng in our sits, having been to change the places!
I wish there was ways to charge the phone while in the flight and that the service was better.
A few things, the boarding process was very bumpy and complicated with an interview and things that seems out of order. Once in the plane I think the entertainment was very poor. They advertise wifi, and tv programs as well phone signal and none of it worked properly. There was also no way to charge the phone or electronic devise while in the flight.
The seats are old and very uncomfortable and it felt dirty. The crew where very unhelpful and unwilling. They ran out of vegetarian meals and just didn’t care about it. It was just an awful experience.
Deplorable never fly again
Deplorable, never fly again
Was very uncomfortable fly, chair to old and uncomfortable. People from my back pushed back the chairs the whole fly.
You screwed up on my flight, then didn't apply my meal choice to the airway so I didn't have anything to eat the whole 8hour flight. and whats up with the second piece of checked in baggage not being allowed? You should tell customers theres a baggage embargo.
you screwed up on my meal choice and I didn't have anything to eat the whole 8 hour flight.
Very rude flight attendance. No accommodation for special needs. Food is horrible. Very disappointed. Won't fly with ITA again!!
Very comfortable for this kind of airplane : Canadian bombardier
Boarding in the heat was not pleasant
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy