Great service, food was amazing
Ưu: "Food, crew , entertainment are excellent."
Khuyết điểm: "The boarding is a little longer than normal"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Everything else"
Khuyết điểm: "Seating"
Ưu: "Because i changed to business class, it was a different experience. Comfort, convenience, good service."
Khuyết điểm: "All went well."
Khuyết điểm: "No delay in boarding"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Khuyết điểm: "The Crew could be more friendly"
Ưu: "Seating and entertainment was very good."
Khuyết điểm: "Hindu Non vegetarian meals could have been better"
Ưu: "Nice and clean flight good crew"
Khuyết điểm: "Nothing as such"
Ưu: "The flight was on time and the crew was nice."
Khuyết điểm: "The entertainment options and food were outdated and very much unpleasant. Probably the ground staff was careless, thus, they just broke my one baggage in that transit."
Khuyết điểm: "Had "summon the crew" light on for 40 minutes, no one showed up"
Khuyết điểm: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
Khuyết điểm: "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
Khuyết điểm: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Ưu: "Punctual on Time. Clean Cabin. Nice Crew"
Khuyết điểm: "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."
Khuyết điểm: "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
Ưu: "The journey ending"
Khuyết điểm: "The length of travel!"
Ưu: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Khuyết điểm: "The bland food. Tell the chef to be more creative with cholestral free meals."
Ưu: "friendly crew"
Khuyết điểm: "due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless."
Ưu: "Crew, newer aircraft, leg room, entertainment choices"
Khuyết điểm: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Ưu: "Cabin crew"
Khuyết điểm: "Nothing i like even."
Khuyết điểm: "They forgot my vegetarian meal"
Ưu: "I never felt like my trip dragged on. I was dreading the flight and found it to be comfortable and easy."
Khuyết điểm: "It was a full flight and didn't feel crammed!"
Ưu: "Food and entertainment and punctuality"
Khuyết điểm: "Quite a long wait to disembark"
Ưu: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Khuyết điểm: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Ưu: "Overall onboard hospitality"
Khuyết điểm: "The avoidable rush at washrooms etc"
Ưu: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Khuyết điểm: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
Ưu: "I was surprised to receive a pair of socks, sleeping eye cover and toothbrush/toothpaste. Great courtesy and attention to detail by the flight crew."
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Ưu: "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
Khuyết điểm: "Nothing!"
Ưu: "Everyone was very plesant. The flight dinner was tasty."
Ưu: "Emirates is easily the beeeest airline out there. Their economy beats almost every other airline, and their rewards system is fantastic (truly rewarding -- I get free flights all the time for being a Skywards Silver member). The food is so much better than other airlines too. I ordered a vegan meal and their vegan meals over the past 6 years went from absolutely awful to incredibly delicious and gourmet. Their entertainment system is also the best Ive seen across all airlines. They have movies that are literally still in theaters, as well as old classics, comedies, horrors, tv shows, world movies in every language, audiobooks, meditation guides and more. The crew is totally accommodating. Happy to keep flying on Emirates for every flight !"
Khuyết điểm: "I haaaate that there are no footrests. It literally makes the biggest difference. These flights are always so long and its impossible to sleep unless you have three or so seats in a row to yourself."
Khuyết điểm: "Missed flight because checked bags took to long to get back"
Ưu: "The Airbus was very good -as comfortable as possible in Economy."
Khuyết điểm: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Khuyết điểm: "The plain was late & communication by Emirates with the flyers was poor to non-existent."
Ưu: "Seat comfort"
Khuyết điểm: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Khuyết điểm: "My bag never made it with me into DMM. Even though it was a single non-stop flight, my bag didn't make into Dammam with me!! I don't know what might be the reason!!"
Ưu: "1. Check-in counter staff is nice 2. Entertainment systems are nice."
Khuyết điểm: "1. Issue with crew, one of crew member forgot to serve food and after reminding they did not have vegetarian option hence have to stay without food, disappointed with kind of service even after booking ticket with competitive price and providing meal choice in advance. Somehow they managed a vegetarian meal but didn't provide any cutlery to eat which is highly unacceptable. Apologies don't serve any purpose if the passenger remains hungry just because of ignorant staff. 2. About entertainment option, less new bollywood movie choices"
Khuyết điểm: "food"
Ưu: "Flight entertainment"
Khuyết điểm: "Crew, food and comfort. Taken out from flight no reason and harassed by land crew by not giving any flight for 24 hours with one baby and one child. No food offered for 8 hours. Not happy at all"
Ưu: "The food and tv, and the staff is so helpful"
Khuyết điểm: "Filthy bathrooms. Food service slow and erratic. Too hot."
Ưu: "Emirates has a great reputation, and now I've experienced first hand why that is! Great (complimentary!) food and beverages, clean comfortable seats, generous luggage policies, and impressive customer service. The crew on our flight represented 19 different countries and spoke a total of 19 different different languages. The woman ahead of me was very unpleasant about her screen not working, and every attendant she spoke to was infinitely polite and pleasant. They tried to reset her screen, and eventually found an empty seat and moved her to first class!"
Khuyết điểm: "Only that I can't take an Emirates airbus for all of my flights! I was detained for awhile during boarding because I was chosen to have my carry-on bag checked, and it took awhile because I had filled a water bottle after passing through security and it took some discussion before being approved (my husband didn't know where I was and had already boarded and was worried)."
The staff were excellent, very helpful and efficient
Always exceptional service
Ưu: "It was a decent train ride."
Khuyết điểm: "Stating it’s a train from the beginning and not having to go from one train station to another."
Ưu: "Good aircraft, good service, on time, eventless"
Khuyết điểm: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Khuyết điểm: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Ưu: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Ưu: "Entertainment programs"
Khuyết điểm: "New variety of food"
Ưu: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Khuyết điểm: "Crew on the ground was very rude"
Khuyết điểm: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Ưu: "Late departure, dirty, staff not friendly."
Khuyết điểm: "Seat"
Ưu: "Food and wine. Entertainment."
Khuyết điểm: "Sat closer to water closet. Maybe more air freshener in there."
Khuyết điểm: "Entertainment"
Ưu: "The cue lines per zone are a brilliant idea!"
Ưu: "great food, entertainment and seat comfort"
Khuyết điểm: "nothing"
Khuyết điểm: "It was great trip thank you Air France"
Khuyết điểm: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Ưu: "Just a routine flight but done with perfect execution."
Khuyết điểm: "Nothing."
Khuyết điểm: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Ưu: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Khuyết điểm: "Business class seating on the AirBus 318 is very cramped."
Ưu: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Khuyết điểm: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Ưu: "Modern aircraft with power, big screens etc"
Khuyết điểm: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Ưu: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Khuyết điểm: "Business class seats weren’t comfortable and too narrow no entertainment."
Ưu: "The food was okay and the staff were friendly."
Khuyết điểm: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Ưu: "Their evacution video is interesting"
Khuyết điểm: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Ưu: "Quiet! No noise-canceling earphones needed. Delicious food."
Khuyết điểm: "We were 2h late"
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Khuyết điểm: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Khuyết điểm: "Screen broke half way through flight. Food was poor"
Ưu: "The quality of service from the staff and their courtesy. A great asset of the airline."
Khuyết điểm: "My luggage was left behind - this despite my being lifetme platinum."
Khuyết điểm: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Ưu: "Friendly staff"
Khuyết điểm: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Ưu: "Short & easy flight"
Khuyết điểm: "All ok"
Khuyết điểm: "The air France flight was overbooked and we had been in standby until the last minute"
Khuyết điểm: "They lost my luggage"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "The fact that the plane made it to SFO"
Khuyết điểm: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Khuyết điểm: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Ưu: "Efficient check-in."
Khuyết điểm: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Khuyết điểm: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Ưu: "Disorganised and slow"
Khuyết điểm: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Ưu: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Khuyết điểm: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Khuyết điểm: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Ưu: "Kind, courteous, attentive crew. Smooth flight."
Ưu: "The airplane was new, good food and service."
Ưu: "The seats were comfortable."
Khuyết điểm: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."
Ưu: "Professional and helpful crew."
Khuyết điểm: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."
Hi…this was a small plane so they took our carry-ons from the jetway. Should have been quick and easy coming off the plane and grabbing my bag (and for others). It was not. I had to go to the luggage carousel - and wait - WHICH is why I didn’t bring a large suitcase in the first place. This needs to be seamless process.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
I will not be taking American Airlines unless there are no options. Trading my AAdvantage for Skymiles. Delayed my flights 3 times before canceling along with many others on different flights. Not weather but apparently no pilots?!! Pay your people better
Ground stop at ORD delayed our flight out of Burlington. Arrived ORD with a few minutes to spare. Sure would’ve been nice to know that our connecting flight had been delayed. Would’ve saved some stressful running from gate to gate. Otherwise: all good.
Khuyết điểm: "Old planes, disinterested crew, full flight"
Khuyết điểm: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
Ưu: "The crew was great"
Khuyết điểm: "The chairs are hard and no lumbar support"
Ưu: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Khuyết điểm: "Entreteinment. More room in the plain"
Ưu: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Khuyết điểm: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."
Ưu: "The crew was great!"
Khuyết điểm: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Khuyết điểm: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Khuyết điểm: "I find seats a bit narrow"
Ưu: "I have never experienced as smooth a landing on both legs of the trip. I’ve never flown American before and in comparison to other air lines I think they must have the most experienced pilots. Everything else was equal in quality to other US airlines I’ve flown, the usual stuff on long distance flights - but I felt the staff were a notch above the others as regards friendliness and helpfulness. I had a very smooth trip, no delays or problems. I will fly with them again."
Khuyết điểm: "Bathroom on the plane could have used a good cleaning."
Ưu: "loved the free movies on board, also on time departure and before time arrival makes me feel the best."
Ưu: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Khuyết điểm: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Ưu: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Khuyết điểm: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Ưu: "Staff were nice enough."
Khuyết điểm: "We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience."
Ưu: "We left on time and the crew was very polite and helpful."
Khuyết điểm: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."
Khuyết điểm: "Meal, comfort, crew"
Ưu: "Fast reliable two thumbs up!!!"
Khuyết điểm: "Did not offer enough WATER."
Ưu: "the flight was AVIANCA , not American Airlines"
Ưu: "What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely."
Khuyết điểm: "Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate."
Ưu: "Good food, kind staff, free booze"
Khuyết điểm: "Flight was delayed because the attendant was coming from a different destination."
Ưu: "Friendly attendants, plenty of coffee. Great service."
Ưu: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Ưu: "We got there safe"
Khuyết điểm: "Flight was delayed an hour because of a flat tire."
Ưu: "crew was nice"
Khuyết điểm: "old planes, no entertainment on transcontinental flight. Terrible food, and options"
Ưu: "Everyone was so helpful. The flight was very quiet and peaceful."
Ưu: "Nothing except leaving American"
Khuyết điểm: "Changed to a smaller plane from Chicago to Dublin Paid extra for seats on original and didn't get them Flight late because of catering difficulties"
Khuyết điểm: "Airfare.com is very difficult to deal with."
Ưu: "Stewards were patient and attentive."
Khuyết điểm: "Aircraft old, crew with bad manners, uncomfortable seats with almost no reclining, little food with poor choices especially for breakfast, entertainment extremely poor."
Ưu: "The landing was excellent"
Khuyết điểm: "Lack of organization in stowing carry ons inside overhead cabins"
Ưu: "Crew pleasant. Food nice."
Ưu: "Good space, the seats reclines almost flat, very close to a dreamliner."
Khuyết điểm: "The tablet entertainment is complicated."
Khuyết điểm: "We have American Credit Card we thought we were told we would be in Group 1 NOT Group 5!"
Ưu: "When I arrived in Orlando, Luis Camacho assisted me the entire time and was incredibly helpful. He was able to get me on a flight to Chicago from Orlando without having to get on a bus."
Khuyết điểm: "The captain of flight LA 2514 deciding he was just done flying."
Ưu: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Khuyết điểm: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
Ưu: "Crew felt bad"
Khuyết điểm: "Entertainment was on a galaxy tablet that worked some of the time"
Ưu: "Even though flight was full, everything just flowed - no issues."
Khuyết điểm: "Video was for cabin and not by seat"
Ưu: "Everything was good"
Ưu: "The ginger ale."
Khuyết điểm: "This was my return trip with more delays due to maintenance issues of the aircraft. 10/17/16 flight 1585 was the outgoing flight delayed five hours on my departing trip. I waited at the baggage carousel 15 minutes for my bag after over an hour delay due to switching aircrafts. With a flight arriving this late in the evening with the low volume of bags checked (due to checked luggage charges), this should not be the case. Five minutes to gulp down ginger ale."
Ưu: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Khuyết điểm: "The customer service was terroble. My daughter was humiliated."
Ưu: "The flight attendants were great. I was also surprised that they gave out pretzels and soda for free. Other airlines advertise cheaper flight but nickel and dime you to death. The plane was very clean"
Khuyết điểm: "We were in the very last row so they ran out of food options."
The crew was the most friendly ever! Just made no sense the fact that we couldn’t get the bearding pass on a timely manner due to issues with CDC site, it was caused not by the AA WORKER, she was great, but something wouldn’t work in the system and it took us over an hour till we could get our boarding passes. And makes no sense to us why we couldn’t seat together. There were plenty couples separated and we had to swap seats. It was a long flight so you’d rather sit w a partner. So if there’s anyway to allow us flying coach to pick our seats ahead of time like most airlines that would be wonderful!, this way there wouldn’t be surprises at boarding.
Internet in the plane is terrible:((
Good economic flight Got me here
The connecting flight was way to tight to get through security with out running and cutting lines.
Very unhelpful in locating me as a passenger
No service. People don’t speak English … the seats are so close from each orthers : no place for my legs and I 1.75m…
Ưu: "Iberia is great"
Khuyết điểm: "Great airline Iberia is great"
Ưu: "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Khuyết điểm: "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."
Ưu: "Flight was on time."
Khuyết điểm: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Ưu: "One lady was so mean when I asked her a question ."
Khuyết điểm: "Be more smiling and helping customers when needed"
Khuyết điểm: "Awful awful baggage collection in Madrid - longer than. One hour"
Ưu: "Crew was friendly."
Khuyết điểm: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Khuyết điểm: "Boarding procedures are a disaster. The plane arrived early however there was not a gate available for 45-60 minutes. Removal of the bags for customs inspection also took over 45 minutes. We then missed our connecting flight Out luggage made the plane but we didn’t!"
Khuyết điểm: "Still waiting for luggage 2 hours after arriving."
Khuyết điểm: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Khuyết điểm: "Todo estuvo excelente!!!"
Ưu: "The crew was professional and courteous. USB charger"
Khuyết điểm: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Khuyết điểm: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Ưu: "In time boarding"
Khuyết điểm: "Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal."
Ưu: "Not a goddamn thing."
Khuyết điểm: "The boarding was a cattle care, atrociously organized, took forever. They were asking the better part of ten dollars for headphones. No way to get a drink, as with the trip over, the chairback screens didn't work, and they never notified me by e-mail that you had to order food in advance. Not even a glass of water available on a 7 hour flight, that's actually a health hazard, should be illegal. No coffee or tea. The window seat I paid up for was about 8 inches from the window, so I couldn't even lean my head there. No in-flight magazines, or handing out newspapers , no entertainment available, just sitting there uncomfortably for 7 hours while the attendants huddled behind drawn and velcro'ed curtains doing nothing. A true disgrace. Avoid Iberia and their LEVEL subsidiary like the plague. Unacceptable in every way....and at least Ryan Air and WOW are cheap, this flight was full price. Total rip-off, never again."
Ưu: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Khuyết điểm: "The food could be better"
Ưu: "It was my first flight with Iberia - I was very pleased with the entire experience."
Khuyết điểm: "N/A"
Ưu: "Boarding and deplaning was done in a fast and orderly fashion. Crew members were polite and services were done in a coordinated manner. The food quality and quantity was good. The entertainment system and availability of options was very good. Seats were spacious and the blanket provided was very nice."
Ưu: "Boarding, on time"
Khuyết điểm: "Not much room in seats. Especially if sest in front gets reclined."
Ưu: "Bumped up to better seats than we paid for. More space mkes a long ride easier."
Khuyết điểm: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."
Ưu: "Great deals and nice crew! Patient and helpful."
Khuyết điểm: "Maybe include vegan options for food?"
Khuyết điểm: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Ưu: "Got me where I needed to go, on time. Reasonably comfortable."
Khuyết điểm: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Khuyết điểm: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."
Khuyết điểm: "No possibility to order kosher food on the site."
Ưu: "Exit row seating has plenty of room"
Khuyết điểm: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Ưu: "Arrived on time"
Khuyết điểm: "The seat pitch was so small my knees were hard against the seat in front of me for 1.5 hours and I was miserable the whole time. To put this in perspective this was the most uncomfortable I have ever been on an airplane. My legs hurt the whole flight. This was the first leg of an expensive international flight and given the price of the 2 legs I should have been upgraded to a more comfortable seat. My flight to Europe on Iberia was excellent. However based on this bad experience I plan to avoid Iberia in the future because they treat their high price paying customers poorly. Peter Valorz Valorzp@yahoo.com."
Ưu: "Food was delicious and good variety!"
Ưu: "Clean plane, pleasant staff, excellent movie selection. food better than most."
Ưu: "Entertainment was great, great food! You can't beat the price of the ticket."
Khuyết điểm: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Ưu: "Staff was friendly, bathrooms kept clean, and seats were comfortable. Entertainment was top notch."
Khuyết điểm: "We kept trying to order water and food from our screens but the process was complicated, long, and ultimately didn't work. The system is buggy."
Ưu: "The films are a bit old but ok."
Khuyết điểm: "Delayed flight, attendants rude, boarding not organized, the plane has too many rows, only pasta left for the last 10 rows. The touch screen in the seat is not quite nice for the one that is sit on it, looks like you have a bird hitting your head."
Ưu: "On my return flight to the United states, I got to fly with Iberia airlines. After flying my first segment with British airways, I wondered if the Spanish airline could keep up with BA's standards. Well, Iberia not only met the standards, but raised the bar! I am not sure if the fact that this was a day flight (unlike BA's red eye trip) or the fact that it took 2 more hours, but the crew served a full lunch, a snack AND a light meal, when with British i only received one full dinner and a morning snack."
Khuyết điểm: "I'm not sure if it's the European dryness, but though helpful, the flight crew did not looked friendly."
Ưu: "Comfortable, nice entertainment, very nice pilot"
Khuyết điểm: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Ưu: "Not a full flight so I had to seats to speak out. Flight attendants were friendly and it didn't seem like a 10+ hour flight."
Khuyết điểm: "I wish there was a quicker flight between LAX - Europe."
Ưu: "I liked the cabin crew, Iberia has the most beautiful bears on board! So handsome guys on beard!!!!!!!"
Ưu: "Check in was easy. I received an email form the airline tell me where to go for my connection."
Khuyết điểm: "Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay."
Ưu: "The fly was on time"
Ưu: "The food was decent, and we arrived in Boston in time."
Khuyết điểm: "The 8 hour flight had no entertainment. There were screens but the movie system was not working. Furthermore, there was never an announcement over the intercom about it nor did the airline apologize in any sort of way. I had to ask the staff what was going on. But the airline/staff just swept it under the rug. I will avoid Iberia flights from now on."
Ưu: "My family (four of us) flew FinnAir (Iberia) to Madrid and back and found the service outstanding. The flight crews were top notch, the takeoff and landings were smooth and even, as were both flights, the food was fine, the entertainment was great, and the seats were roomy and comfortable. Overall, a superior experience to any U.S. airline I have ever flown. I would fly them again any time. Five stars."
Khuyết điểm: "On the return flight from Madrid, we ended up having to board the plane from the tarmac, which was interesting. I can remember decades ago when that was done, but it was a first for us. We checked our luggage, so it was no problem for us, but some passengers had to lug big carry-on suitcases up those staircases. I'm not sure what passengers with disabilities had to do to board. I don't think it was the airline's fault, but it was a little out-of-the ordinary."