stewardesses that can actually understand spoken English
My trip was very good on Japan Airlines. I used the wheelchair service and everyone was very helpful! The food was a step down from what I experienced before when a Japanese choice was offered.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Clean, friendly staff, and delicious food
Same very helpful crews good job
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
Ưu: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Khuyết điểm: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Ưu: "Great service for economy. Very attentive flight attendants."
Ưu: "The crew amazing. Food was great"
Khuyết điểm: "Nothing"
Khuyết điểm: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Ưu: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Khuyết điểm: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Ưu: "Good crews."
Khuyết điểm: "Space seats."
Ưu: "Flight attendants are so courteous and professional!"
Khuyết điểm: "Great flight!"
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Ưu: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ưu: "good flight"
Khuyết điểm: "food is ok"
Ưu: "Nice leg room and excellent head phones nice crews"
Ưu: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Khuyết điểm: "None whatsoever."
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Ưu: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ưu: "I love everything from JAL"
Khuyết điểm: "none"
Ưu: "Service was exquisite."
Khuyết điểm: "No complaints."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ưu: "The flight attendants were amazing, caring and helpful."
Ưu: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Khuyết điểm: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
Ưu: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Khuyết điểm: "No online check in"
Ưu: "Movie choices"
Khuyết điểm: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Khuyết điểm: "Great airline great service. Haihly recommended"
Khuyết điểm: "Seat was too hard"
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Khuyết điểm: "Nothing! No complaints here"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Khuyết điểm: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Ưu: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Khuyết điểm: "No complaints!"
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ưu: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Ưu: "The crew was very nice and pleasant. They were very accommodating as well."
Khuyết điểm: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Ưu: "Excellent service"
Khuyết điểm: "Not a lot of vegetarian options"
Ưu: "It seemed more spacious. Food was pretty good."
Ưu: "Everything !!!"
Khuyết điểm: "Food was very bland"
Delays in boarding and takoff
More healthy food options.
Khuyết điểm: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Ưu: "I like the crew members"
Khuyết điểm: "Entertainment selection and food could be better"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Ưu: "Crew , announcements were restful , not loud and blasting like some airlines"
Khuyết điểm: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Khuyết điểm: "Better food, better selection movies"
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ưu: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Khuyết điểm: "Cabin little bit cold"
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Khuyết điểm: "The desserts. The bun."
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ưu: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Khuyết điểm: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Khuyết điểm: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Ưu: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "crews were helpful"
Khuyết điểm: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Ưu: "Was very old plane but was good"
Khuyết điểm: "Food and crew was well"
Ưu: "Overall experience and wonderful crew"
Khuyết điểm: "Nothing really."
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "Efficient boarding and arrival"
Khuyết điểm: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Ưu: "Crew, plane, punctuality"
Ưu: "We did not die in a hellacious ball of flame Aviation incident!"
Khuyết điểm: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "everything, excellent job"
Khuyết điểm: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Seating space was very good. Meals terrific"
Ưu: "Crew was outstanding"
Khuyết điểm: "No sound on my entertainment system"
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Khuyết điểm: "Cabin too hot"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Singapore air has amongst the best service out of all airlines."
Khuyết điểm: "The entertainment choices were terrible."
Flt was only 3/4 full ,., How bad could it be ?
Crew was great, food quality was poor. I ordered the lasagna and it was not to my liking.
Someone left a bag under the seat in front of me. It was from the previous flight. There was a kindle and a cell phone in it. There was also an empty coffee cup under the seat across the isle from me. I find it hard to believe that they are cleaning between each flight but missed these items.
Ground stop at ORD delayed our flight out of Burlington. Arrived ORD with a few minutes to spare. Sure would’ve been nice to know that our connecting flight had been delayed. Would’ve saved some stressful running from gate to gate. Otherwise: all good.
Both ticket agents and flight attendants were very pleasant to deal with. There was no entertainment on the flights and the charger in my seat was inoperable.
Ưu: "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
Khuyết điểm: "The snacks."
Ưu: "A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute."
Khuyết điểm: "BTV Airport is very small so prepare to be in crowded waiting areas."
Ưu: "Crew was great."
Khuyết điểm: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
Ưu: "On time/ early arrival Careful about cleaning"
Ưu: "Attendant was very friendly. Really appreciated her energy"
Khuyết điểm: "Drink service was not as good as other trips."
Khuyết điểm: "Smooth flight left on time and arrived on time."
Ưu: "Easy boarding."
Khuyết điểm: "No usb charger. Flight delayed."
Ưu: "The crew was great! Very accommodating"
Khuyết điểm: "Better control and seating of families with little kids."
Ưu: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Khuyết điểm: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Khuyết điểm: "Let me cancel the flight for credit"
Khuyết điểm: "Seats are too close"
Ưu: "The flight attendants were unfriendly and not very attentive. Although one person did get sick and caused the crew to be shorthanded that’s no excuse to not smile and be friendly. I wanted to throw away some beverage cups and no flight attendant came through for almost an hour. The food sucked."
Khuyết điểm: "Much better food, even though we were economy class the food could have been better. Also, I was told and researched that there would be an AC outlet at my seat and all there was is a USB port. I rented a portable CPAP machine and couldn’t use it. Cost me $120."
Ưu: "Quick flight good crew"
Khuyết điểm: "More entertainment and snack selection"
Ưu: "Ok trip"
Khuyết điểm: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Ưu: "The service was pretty good and the flight attendants were helpful and overall happy. Not the worst airline but Could use some work."
Khuyết điểm: "The flight ended up sitting on the runway a long time. However we were able to push back pretty much on time. The seats were cramped."
Khuyết điểm: "Flight got delayed by 2 hours"
Ưu: "early flight. Smooth. Good landing. Friendly folks."
Khuyết điểm: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."
Khuyết điểm: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."
Khuyết điểm: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Ưu: "Everything but the seat. It did not have enough room and it was very unconfortable when the people in front reclined their seats back."
Khuyết điểm: "Small seating space."
Khuyết điểm: "The flight was cancelled and our party was stuck for 2 days without a returning flight."
Khuyết điểm: "Going to aircraft by bus in the cold with long wait for bus departure"
Ưu: "Boarding was okay, flight was on time departing and arriving."
Khuyết điểm: "No USB chargers in the seats for SEA-MIA segment of trip, but they had it for short hour flight from MIA-SJU? Long haul flights need the USB outlets!!"
Khuyết điểm: "Flight delay"
Ưu: "Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off."
Khuyết điểm: "Lack of food and drink. Crew lackadaisical."
Ưu: "The flight was ok with no issues once we were in board"
Khuyết điểm: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Khuyết điểm: "We thought we were going to be flying on British Airways American Airways."
Khuyết điểm: "crew coming in from another flight was late. Then, according to announcement our plane had been sitting 2 hours and they would have to call for power. It was already a late night flight, now delayed 1 1/2 hours leaving. The plane interior was hot, that helped with our displeasure."
Ưu: "I wish I could remember the names of our flight attendants- but they were wonderful and really took time to get to know passengers! They were so friendly and went above and beyond in any of our requests. Loved them!"
Khuyết điểm: "It would have been nice to have individual screens for such a long flight, but I wouldn't say that's a complaint. The flight was fine."
Ưu: "Nice staff, great accommodations"
Khuyết điểm: "Uncomfortable, very hard to sleep."
Ưu: "On time"
Khuyết điểm: "Very cold on board"
Khuyết điểm: "They cancelled my flight in the middle of the night and rebooked for 3 hours later really strapping me for time at my destination"
Khuyết điểm: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
Khuyết điểm: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Ưu: "Nothing: worst flight !"
Ưu: "Movie was free to watch and seat had usb to charge my phone."
Khuyết điểm: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Khuyết điểm: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Khuyết điểm: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Khuyết điểm: "They charged me for my baggaged. Said it wasnt included with the ticket"
Food and entertainment were not applicable. Short flight. Rest went smoothly.
Super old plane. Needs updating badly. Great crew. First class experience seriously lacking these days- a whole can of ginger ale and crackers? Disappointing.
The armrests were truly uncomfortable! Very cramped. My feet and knees were hurting. My backpack took all the tiny under seat space unlike the previous two flights. I did my best to sleep through the turbulence.
It is wonderful to have charging capabilities right at your seat however, if you are going to go to the trouble to but electric between the seats there should also be a USB plug not just a wall type plug. I gave the food a mediocre because the snack options seemed a bit pitiful. A waffle cookie or Swedish fish in the smallest packages I have ever seen. Beyond those to things the flight was good.
We were late getting to our connecting flight. The flight crew was immensely helpful in getting us on the plan and on our way home.
Ưu: "good crew. plane was showing of wear. torn pockets and worn out seats."
Khuyết điểm: "newer aircraft or refurbished one."
Ưu: "Crew was nice"
Khuyết điểm: "More comfortable and spacious seating, more reasonable priced food for the quality you get"
Ưu: "On time flights"
Khuyết điểm: "All ok"
Khuyết điểm: "No room in the seats at all"
Ưu: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Khuyết điểm: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Ưu: "The flight was excellent. My luggage dding"
Khuyết điểm: "Having my luggage."
Khuyết điểm: "It was a NINE hour flight and there was NO FOOD provided!!! Why do we have to pay extra for the crappy food??"
Ưu: "Pleasant crew, smooth flight, on time."
Khuyết điểm: "Food could be better. Seat was a bit hard."
Ưu: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Khuyết điểm: "Lots of noises crew were good . Price of luggage was outrageous"
Khuyết điểm: "Seats too narrow."
Ưu: "Good service in business class, comfortable seats."
Khuyết điểm: "No complaints"
Ưu: "Everything was fine once we got on the plane."
Khuyết điểm: "United took our plane and gave it to another delayed flight, meaning they delayed us by over 4 hours. Didn’t take off until 12:30 am when we were supposed to have taken off at 7:55 pm."
Khuyết điểm: "Food and charging for entertainment"
Ưu: "THEY WERE VERY CAUTIOUS ABOUT LEAVING ON TIME"
Khuyết điểm: "coshared flight UA and AC always have issues with printing boarding passes and online check in"
Ưu: "The wafer caramel cookies were great but no substitute for an actual breakfast."
Khuyết điểm: "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."
Ưu: "Boarding seemed efficient"
Khuyết điểm: "In flight entertainment didn't work"
Khuyết điểm: "Very turbulent flight"
Ưu: "Great crew. Liked pretzels"
Ưu: "The plane did not crash"
Khuyết điểm: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"
Khuyết điểm: "Poor communication and terrible management of bad situations."
Ưu: "The crew was nice and understaffed...but they gave us a heads up, which is always a plus, and I think they tried to make up for it. I definitely saw a lot of people raising their hands...but the crew was there to help out. Kudos to them! And I was in Economy, which definitely doesn't offer much room for a man who's 6'1". However, overall, I was comfortable and not disappointed in my purchase at all--especially for a 10+hr flight."
Khuyết điểm: "I think the flight was fine. I just wished that for a flight that's 10+hrs, that there would be screens in the back of each head rest, like there is in the domestic flight. I think that makes more sense. I would also be more inclined to make movie/tv purchases, in order to keep myself occupied."
Ưu: "At least they made an effort and it was finally resolved."
Khuyết điểm: "Fact that the plane was not checked properly and was about to take off and go back to the gate."
Ưu: "Flight was on-time."
Khuyết điểm: "I sat in section 4 in economy coach. The ticketing agents REQUIRED everyone in sections 4 and 5 in the back to check our bags, they gave us no choice! We then boarded the airplane to find over half of all the overhead bins empty! This is completely unacceptable to be separated from my carry-on luggage for no reason! There would have been plenty of room for our baggage! One more reason to never fly United again!"
Ưu: "OK service, hard landing"
Khuyết điểm: "Scheduled times were kept"
Khuyết điểm: "It was delayed a few minutes"
Ưu: "The attendants were friendly, knowledgeable, available. Flight was ahead of schedule."
Khuyết điểm: "Seats uncomfortable and cramped. Cold inside plane. "Free" Wi-Fi free only after you downloaded app. Didn't know I needed to down load app before we took off so then I needed Wi-Fi to download app, which cost money. Noisy inside plane. Ear plugs would be nice."
Khuyết điểm: "Issues with crew delayed the flight. I was further delayed getting to my destination because they forced me to check my bag."
Ưu: "Nothing positive to say about United Airlines"
Khuyết điểm: "Everything was terrible"
Ưu: "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
Khuyết điểm: "Everything."
Khuyết điểm: "Service,and checking .. most people at ticket counter"
Khuyết điểm: "Had flight delays and then had to get off plane because of maintenance. Ok I get it . No one wants to stay on a broken plane. But staff was just as aggrevated as the customers. I chose to reschedule for next day due to massive delays today. But compensation was even brought up. Not even points??? Ugh"
Ưu: "The crew on every leg of the flight was very professional. Having one TSA entry point for eight gates at Brulington really slows things down, I realize this has nothing to do with United though."
Khuyết điểm: "I wish instead of me when I missed my flight due to TSA that United themselves would have tried to get me out on another flight that same day. They assumed I wanted only one stop, when in fact it didn't matter to me so long as I wasn't stuck another overnight. I used Kayak in the terminal to discover a different flight that same day and was lucky to get on as each flight was fully booked."
Ưu: "Flight left on time and arrived early"
Ưu: "It was on time staff was professional and friendly b"
Ưu: "seats aren't so cramped."
Khuyết điểm: "too cold. could have a few blankets on hand.."
Ưu: "Good service, quick flight, food/entertainment N/A"
Khuyết điểm: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
Ưu: "Quick easy no delays"
Khuyết điểm: "N/A"
Khuyết điểm: "Paid for first class, didn't get offered dinner"
Ưu: "Not much."
Khuyết điểm: "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."
Khuyết điểm: "No snack or entertainment."
Ưu: "Flight was boarded efficiently. Left the gate on time and got in early."
Ưu: "Everything was great!"
Khuyết điểm: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Ưu: "It was a quick flight"
Khuyết điểm: "Crowded not a lot of room"
Ưu: "the staff was friendly and helpful, boarding was fast"
Khuyết điểm: "The plane was a bit dirty, crumbs on my seat for the first flight but overall, not bad. There was no entertainment other than their magazine provided, so that is not applicable."