The Check In process at Hyderabad airport is “REALLY BAD AND SLOW”. I joined the line and get my turn to check in after 1 hour 40minutes. This makes several passengers nervous about their flight to board.
Waited two hours for food and drinks
The crew was doing the job, was helpful. But felt it was a bit more curt and rough on edges. May be it’s the communication.
Ưu: "crew responding to the request, supportive"
Khuyết điểm: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
Ưu: "Food was good. Flight was very organized."
Ưu: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Khuyết điểm: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."
Ưu: "Great crew, good legroom and comfortable seat"
Ưu: "it was good, i like all the services from staff."
Ưu: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Khuyết điểm: "The free WiFi was limited to a small amount of data or two hours."
Ưu: "Emirates does it with class, consistently."
Khuyết điểm: "Wanted some tomato juice, but they didn't have it..."
Ưu: "comfortable seats and entertainment system"
Khuyết điểm: "the food wasn't so good and I expected more from an Emirates flight"
Khuyết điểm: "Not much food to eat."
Ưu: "Leg room and friendly staff"
Khuyết điểm: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Ưu: "Really you excell in satisfying customer.through lovely reminders."
Khuyết điểm: "Vegan dishes not available .."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Khuyết điểm: "none"
Ưu: "Great service and smooth flight!"
Ưu: "Dinner was good, breakfast a bit ordinary"
Khuyết điểm: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Ưu: "Crew very nice and helpful, food was really good and entertainment was very good. The plane was also very clean, i would definitely fly with emirates again"
Ưu: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Khuyết điểm: "Nothing to report"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "entertainment is great."
Khuyết điểm: "food is the same as last flight."
Ưu: "I slept well since I updated to business class."
Khuyết điểm: "Service was awfull. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me. I had a very positive experience in the past but not on this trip."
Ưu: "Service courtesy helpfully"
Khuyết điểm: "I could not get pure vegetarian food as i am a strict vegetarian"
Ưu: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Khuyết điểm: "Nothing. Emirates are the best!"
Ưu: "I was randomly upgraded to business and it was such a treat! The service on Emirates is impeccable and the staff takes care of everything. I have always loved flying on Emirates and this last experience was truly the best flight I've had. The comfort and consideration of Emirates flights are definitely unmatched."
Ưu: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
Khuyết điểm: "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"
Ưu: "Entertainment was good and good was decent"
Khuyết điểm: "Seats are mediocre. I think even JetBlue has better seats than Emirates"
Ưu: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
Khuyết điểm: "Really small space. Airport crew was dismal. Boarding was more disorganized than in a poor African country and boarding is easy, I really don't understand"
Khuyết điểm: "Very far gate, long bus ride to reach plane"
Ưu: "great ICE programming"
Khuyết điểm: "very infrequent drink service and erratic requests response for drin ks"
Ưu: "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Enough room to move around. Very much spacious"
Ưu: "Just the check in"
Khuyết điểm: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Ưu: "Overall ok, food n entertainment was good"
Khuyết điểm: "You cannot request seat preference, did not help!!"
Khuyết điểm: "Could not get comfortable and (while it doesn't reflect on the airline) all the screaming children I could have done without"
Ưu: "Flight was on time. Service during flight was outstanding."
Ưu: "The crew was nice"
Khuyết điểm: "Due to an accident the flight was redirected which I understand but when we landed in Bahrain it took four hour for Emirates to organize a hotel then we did not fly out until 15 hours latter on top of that there was no communication or assistance with connecting flights. I missed my connection and was charged another me to fly the following day. This could have been avoided with better communication."
Ưu: "The good was good and the staff treated us with respect."
Khuyết điểm: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Ưu: "Everything was perfect"
Khuyết điểm: "See above. Ended up on a shitty American Airlines flight instead."
Ưu: "The extra seating space - made the long journey A bit more bearable and relaxing."
Khuyết điểm: "Nothing"
Really enjoyed the eade of check-in!
In the leg from Istanbul to Georgia the gate was a bit strange and felt chaotic…. In the plane it was choppy but the male steward was yelling! Could have been more gentle but he seemed stressed. Food great both legs and from Chicago to Istanbul very pleasant and oartularky nice people working on the plane$
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Ưu: "Both friendly and professional"
Khuyết điểm: "All is perfect! They couldn’t be better"
Khuyết điểm: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
Ưu: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Ưu: "Very uncomfortable"
Khuyết điểm: "More cushion"
Ưu: "Entertainment and food are always reliably good on Turkish."
Khuyết điểm: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
Khuyết điểm: "Food"
Ưu: "Best service, food, seats, space, amenities."
Khuyết điểm: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
Ưu: "The crew is phenomenal"
Khuyết điểm: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Khuyết điểm: "Trip delay"
Khuyết điểm: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Ưu: "The Airbus is such an extremely "customer oriented' airplane."
Khuyết điểm: "I was disappointed that the two female flight attendants on my side (seats A&B) did not come across friendly, and any request appeared to be a bother. At one point I requested bread and butter, the flight attendant seemed annoyed and said if she can find some, and never came back to me. I went to the galley, where a male flight attendant was working on something. I requested some bread and butter from him, was met with s smile, and was able to locate a roll and butter for me in under a min. Please note, I do not think this was a gender issues, it just happens to be the situation with this case, and I specified it as I do not know the names of the flight attendants, but the airline should be able to identify who was working the different sections."
Ưu: "Screan for every passenger to play"
Ưu: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Ưu: "On time and uneventful"
Khuyết điểm: "limited overhead space"
Khuyết điểm: "Nothing"
Ưu: "Boarding process started early and was efficient. Short flight so not much to say."
Khuyết điểm: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Ưu: "Overall the plane was very comfortable."
Khuyết điểm: "Waited on the plane to takeoff for an extra hour without explanation."
Khuyết điểm: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."
Khuyết điểm: "Flight attendants need to be friendly ."
Khuyết điểm: "All was fine."
Khuyết điểm: "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
Ưu: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Ưu: "i like the reception"
Khuyết điểm: "i like how the crew welcome me.i all so like the food"
Khuyết điểm: "The layover was too long."
Ưu: "Food in business class was excellent"
Khuyết điểm: "Boarding was chaotic. No preferential early boarding for business class or Star Alliance platinum."
Ưu: "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
Khuyết điểm: "There was a long line at the bus gate B60 due to a lack of personnel."
Ưu: "Short but comfortable and pleasant flight."
Ưu: "Courteous service, good food and fine entertainment options."
Khuyết điểm: "The USB charging port wasn't working."
Ưu: "The best flight ever!"
Ưu: "Love this airline!!"
Ưu: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Khuyết điểm: "Nothing at all"
Ưu: "A lot of media content"
Khuyết điểm: "driving to the plain by bus"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Good food. Flight was on time."
Khuyết điểm: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Prompt service throughout."
Khuyết điểm: "Would have preferred gate departure and arrival."
Ưu: "The service was great non stop and the goodies for the kids was amazing."
Khuyết điểm: "All was good"
Ưu: "Love the flight crew and the in flight experience was great! They're very attentive and the flight is always comfortable."
Khuyết điểm: "Booked a flight for 2pm that was cancelled after I had made hotel arrangements and the the later flight was delayed by 2 hours! We didn't arrive until 2 am and our hotel got cancelled. The airline took no responsibility and refused to help with a hotel for a 15 hour layover in Istanbul. Their customer service people are rude and extremely unhelpful, doing nothing but telling us we should have flown in a day later for a shorter layover. Seriously?? Totally unacceptable."
Ưu: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Khuyết điểm: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Ưu: "Movie selection and food was good"
Khuyết điểm: "The flight departed late and we had to run like psychos to our connecting gate to Athens... We barely made it."
Ưu: "Plane had more food space than the previous one"
Khuyết điểm: "They always ran out of food options."
Ưu: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Khuyết điểm: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Ưu: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Khuyết điểm: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Ưu: "Crew memebers"
Khuyết điểm: "Nothing"
Ưu: "The seat was very comfortable."
Khuyết điểm: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Khuyết điểm: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Khuyết điểm: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Khuyết điểm: "There was no entertainment available."
Khuyết điểm: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Ưu: "Food and drinks very good"
Khuyết điểm: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Ưu: "crew was wonderful, great food, quick boarding"
Khuyết điểm: "cant think of anything"
Ưu: "Flight was delayed 4 hours with no explanation"
Khuyết điểm: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Ưu: "Good food and service"
Khuyết điểm: "they lost our luggage very inconvenient"
Khuyết điểm: "Not much legroom."
Ưu: "Flight on time"
Khuyết điểm: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Ưu: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Khuyết điểm: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Khuyết điểm: "Tiny uncomfortable seats."
Ưu: "It was on time"
Khuyết điểm: "Hard seats Boarding was 35 min delayed"
Ưu: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Khuyết điểm: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Khuyết điểm: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Ưu: "The cabin crew were excellent"
Khuyết điểm: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Khuyết điểm: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Ưu: "The cabin crew was very good!"
Khuyết điểm: "The economy premium seats are very uncomfortable"
Ưu: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Ưu: "Free snack and drinks. Good service."
Ưu: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Khuyết điểm: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Khuyết điểm: "The room between seats is unbearable."
Ưu: "Flight was only 50% full. Room to spread out."
Khuyết điểm: "Leg room cramp. Flight arrived late as a result missed connection home."
Khuyết điểm: "My baggage was broken"
Khuyết điểm: "only there were del;ay at JFK"
Ưu: "Pretty decent"
Khuyết điểm: "Not much"
Ưu: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Khuyết điểm: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Ưu: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Khuyết điểm: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Ưu: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Khuyết điểm: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Ưu: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Khuyết điểm: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Ưu: "Seats were comfortable with good recline. Food was good, but not excellent."
Khuyết điểm: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Ưu: "Not much"
Khuyết điểm: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Ưu: "Amazing service, seat and FOOD"
Khuyết điểm: "Nothing"
Ưu: "The food was good."
Khuyết điểm: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Ưu: "Cabin Crew and food selections were top notch"
Khuyết điểm: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Khuyết điểm: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Khuyết điểm: "Wheel chairs for my ill and aged parents was not provided"
Ưu: "Movie selection was awesome! Food was good too."
Khuyết điểm: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Ưu: "It was as expected."
Khuyết điểm: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Ưu: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Khuyết điểm: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Ưu: "All female crew in the cockpit - awesome."
Khuyết điểm: "Non reclining seats"