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— DUS
7 Thg. 12 — 14 Thg. 121
Khứ hồi
1 người lớn
Phổ thông
Từ?
Đến?
Th. 4 7/12
Th. 4 14/12

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8,2
Qatar AirwaysĐiểm tổng thể dựa trên 12104 đánh giá
8,2Lên máy bay
8,1Thư thái
8,6Phi hành đoàn
8,2Thư giãn, giải trí
7,9Thức ăn
Đánh giá hãng bay

Everything was wonderful!

Đọc thêm về Qatar Airways

Everything was wonderful!

Transfer in Doha was not easy. We didn’t have any breathing room and we had to rush. We had to a bus for transfer and another bus to board the connecting flight to Chennai. That was bad approach and difficult for older people to climb the steps.

Except for the missing baggage everything is excellent.

Nothing you guys book me the wrong flight and I have to run around until I find my right plane

The flight was great but layover was 14 hours and nothing was provided by the airline to cushion the wait.

The flight was excellent. more staff at the check in and proper lining up would have been better.

I didn’t travel due to families deaths 3 days 14th Jan I cancel my reservations thanks

Ưu: "Awesome crew and comfortable flight. Food was good also!"
Khuyết điểm: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Food was ok"
Khuyết điểm: "There should be someone to guide for connecting flights"
Ưu: "Easy and efficient boarding process, great Tv episodes selection"
Khuyết điểm: "Staff was slow to remove plates after eating"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Crew was good! Food was good! Boarding was on time !"
Khuyết điểm: "Economy comfort could be better."
Khuyết điểm: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Ưu: "Excellent food, service and comfortable seats."
Ưu: "All good"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Khuyết điểm: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Ưu: "New plane and Q suite was excellent"
Khuyết điểm: "The AVML selection could be better"
Ưu: "Food was excellent. Service was excellent."
Khuyết điểm: "Entertainment was limited."
Ưu: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Khuyết điểm: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Ưu: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Khuyết điểm: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Ưu: "The food and the crew were excellent. Highly recommend the chicken massals"
Khuyết điểm: "The seats in economy class were a little too close for comfort"
Ưu: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Ưu: "Friendly and genuine staff. Clean plane. Staff were well organised."
Khuyết điểm: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Ưu: "everything"
Khuyết điểm: "Nothing"
Ưu: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Khuyết điểm: "nothing"
Ưu: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Ưu: "Crew"
Ưu: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Khuyết điểm: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Ưu: "All good"
Ưu: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Khuyết điểm: "WiFi"
Khuyết điểm: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."
Ưu: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Khuyết điểm: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Ưu: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Ưu: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Khuyết điểm: "Movie selection could have been better."
Khuyết điểm: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Ưu: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Khuyết điểm: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Ưu: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Khuyết điểm: "Lack of movies"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "Missed it because my flight from Colombo was delayed by 6 hrs."
Khuyết điểm: "The layover was too long"
Ưu: "Decent leg room. New plane."
Khuyết điểm: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Ưu: "Check was extremely slow & delayed"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Khuyết điểm: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Ưu: "Staff for the most part. Food and entertainment"
Khuyết điểm: "Baggage loading was terrible. Way too much was allowed in the cabin. With numerous small duty free items placed overhead. I had to have my back pack blocking my legs for 5 1/2 hours."

Very Spacious flight you can ask to move where someone is not seated. inflight entertainment was great, and great food! Bathrooms were clean. Service was lovely with members going round taking polaroid photos for memories of a journey. This was my first long haul flight and it went so smoothly thanks to the emirates team.

Maybe an instructional sheet on the use of the "ICE" channels - specifically movies

Ưu: "I moved from Economic class to business with my skywards in 2 minutes"
Khuyết điểm: "Better food on business class"
Ưu: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Khuyết điểm: "More comfortable seats"
Ưu: "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
Khuyết điểm: "Food wasn't overly great."
Khuyết điểm: "Thanks"
Ưu: "The crew is always great."
Khuyết điểm: "They can’t really do anything about this, but babies screaming all around me made the flight pretty terrible. Infants shouldn’t be flying. My god"
Ưu: "ICE"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Food was good. Flight was very organized."
Ưu: "Crew looked stressed and rushing things. Didn’t look very friendly."
Khuyết điểm: "Smiling crew"
Ưu: "Keeping time"
Khuyết điểm: "There should be wi=fi."
Ưu: "The crew is good."
Khuyết điểm: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Ưu: "The tv shows and the games for the kids the monitor was large and they didn’t need an ipad to calm down"
Khuyết điểm: "The food , i had better food in the Lufthansa they had jam butter pancakes and mostly a fluffy chewy piece of bread , also both choices were eggs one with cheese one with out !! Why not eggs or pancakes or maybe french toast or something arabic like flafel fool , also the dessert was dates! Not nice"
Ưu: "Seats comfortable. Entertainment was extensive. Food was good!"
Khuyết điểm: "Landing was rough!"
Ưu: "Very pleasant and helpful"
Khuyết điểm: "All good"
Ưu: "The seats were very comfortable, good entertainment"
Khuyết điểm: "Poor gluten free options"
Ưu: "Best of the nest"
Khuyết điểm: "Nothing"
Khuyết điểm: "Food options have changed. We used to get AVM and now IVM is pretty bad..Hope you can replace unhealthy UPMA like items to healthy Pongal"
Ưu: "The crew was awesome, seating is never comfortable for a long flight."
Khuyết điểm: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Ưu: "Service & caring were superb"
Khuyết điểm: "The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future."
Khuyết điểm: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Ưu: "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."
Ưu: "Very helpful and arranged for me to move next to a friend (we had booked separately )"
Khuyết điểm: "Nothing"
Ưu: "The crew was friendly but not always available for requests. I suppose I could have used the "attendant call button" but it would have been nicer if they were more observant when I was looking at them with a look of "I need something" as they walked by"
Khuyết điểm: "Boarding process seems standard - always takes a long time to board and disembark. Older planes have screens with poor touchscreen responsiveness and poor resolution. I was surprised to see that the short-haul flights had better screens than the long-haul flights. I was on a 3 1/2 hour flight each way from Dubai/Delhi with beautiful screens but the long-haul each way from Dubai/Seattle had the crappy screens."
Ưu: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Khuyết điểm: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Ưu: "Food, Legspace and services"
Khuyết điểm: "Crew wasnt tht helpful"
Ưu: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
Khuyết điểm: "Seats in Emirates keep getting smaller"
Khuyết điểm: "crew"
Ưu: "Hospitality"
Khuyết điểm: "Leg room"
Ưu: "Good food on board with swift and easy transit. Flight was also on time"
Ưu: "Food was good and not over salted like most airplane foods"
Khuyết điểm: "Need more recently released US movies Options are so few Not enough African movie either"
Ưu: "Positives were the movie options and they give you a kit with an eye mask etc"
Khuyết điểm: "Flight was delayed 50 minutes. Crew was all grumpy making the delay and flight less bareable. They were attentive, not sure I saw anyone smile. It wasn't pleasant"
Ưu: "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
Khuyết điểm: "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
Ưu: "The organization at Dubai airport"
Khuyết điểm: "The small plane and congested space"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Khuyết điểm: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Ưu: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Khuyết điểm: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Ưu: "Evverything"
Khuyết điểm: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Khuyết điểm: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Ưu: "great lie flat bed, was too tired to take advantage of the service"
Ưu: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Ưu: "Flight was good for a shorter range"
Ưu: "Services and schedule and on time departures and arrivals."
Ưu: "The aircraft windows were clean, that's about it!"
Khuyết điểm: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Ưu: "Fantastic!!! Plane had a number of empty seats. Seemed to be a very quick flight."
Ưu: "Everything Emirates is the best"
Ưu: "Every opportunity I get when traveling will fly with Emirates. The flight staff have always provided excellent service regardless of of being in economy class. The restrooms are always clean. I also enjoy being advised by the flight crew of any impending turbulence before we encounter. Emirates has always provided me an excellent flying experience despite my fears of long distance traveling."
Ưu: "Good movie selection Comfortable seats"
Khuyết điểm: "No internet Food was not tasty"
Ưu: "Nice flight"
Khuyết điểm: "time delay at Dubai Airport"

The plane is crowded, the cooling is bad and the food is little

Ưu: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Ưu: "Some crew was attentive, others were not. Piloting was good"
Khuyết điểm: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
Ưu: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
Ưu: "Onboard service was good -breakfast served was good."
Khuyết điểm: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Ưu: "Good, staff"
Ưu: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Khuyết điểm: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Ưu: "I like the crew , and new movies."
Khuyết điểm: "I missed my flight"
Ưu: "Sandwich was good and the seats had good padding and comfortable."
Ưu: "Food was decent and the crew was great."
Khuyết điểm: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Khuyết điểm: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Ưu: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Ưu: "A lot of great movie options. Food was good."
Khuyết điểm: "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
Ưu: "Overall experience was good."
Khuyết điểm: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."
Ưu: "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."
Khuyết điểm: "Movies didn't work well"
Ưu: "It was a short flight. Lemonade"
Khuyết điểm: "Our flight was delayed from budapest to Istanbul, causing us to miss our connecting flight to San Francisco. The staff was rude and unhelpful in finding a way home, ultimately sending us to New York City for an overnight layover without hotel accommodations. We had to sleep at the airport for a morning flight to San Francisco, causing us to miss work. This was the worst travel experience of my life."
Ưu: "Everythingn"
Khuyết điểm: "Nothing beat"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Entertainment selection was ok."
Khuyết điểm: "Seats some of the smallest. Staff inattentive. Pressed the attendant button 4 times. Every time ignored. Food provided was not what was on the menu provided. Boarding was a disaster. Over an hour in a terminal with lacking a/c. I want to say it was worth the price, but no. Was the worse flight I have ever been on."
Ưu: "Food"
Khuyết điểm: "Air conditioning was out upon boarding and went out again before landing"
Khuyết điểm: "Try to improve the departing time, this flight from Mazar usually departs late."
Ưu: "One of the best airlines over the world"
Khuyết điểm: "Nothing"
Ưu: "same as my experience to Istabul, ths was a connecting flight, I saw their Ad in their inflight magazine, didn't know they were rated #1 6 years in a row. Was pleasantly surprised on how good they were. Comfortable seats, excellent on board service, food better than average, pleasant and professional staff. Try them, you won't be disappointed"
Khuyết điểm: "Nothing"
Ưu: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Khuyết điểm: "The boarding process was a bit unorganized and took a long time as a result."
Ưu: "Great service, smooth flight, and overall a pleasure to fly with."
Ưu: "Great seat (3A), great service and food. Very friendly crew. Entertainment is great with plenty of movies."
Khuyết điểm: "Check in in Istanbul was long and confusing due to new safety measures. I had 4 different passport checks with one pat down search and carry on search. Not enough time to even enjoy the Turkish air lounge. However I do. appreciate the safety measures and the effort that come with it. I rather be safe than sorry. The security personnel was very friendly."
Ưu: "Food and entertainment"
Khuyết điểm: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."
Ưu: "It was spacious for being Economy."
Khuyết điểm: "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."
Khuyết điểm: "This time the food was a disappointment. I had ordered a vegan meal and the hot course was dried up pasta, no protein."
Ưu: "Sadly, nothing."
Khuyết điểm: "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
Khuyết điểm: "boarding the treat you like animals"
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Everything"
Ưu: "Service and food"
Khuyết điểm: "Leg room on flight"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "SEE above"
Ưu: "Service when it was done"
Khuyết điểm: "Infrequent service Crowded Entertainment system bad"
Ưu: "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"
Ưu: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Khuyết điểm: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Ưu: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Ưu: "The cabin crew were super friendly, attentive, and accommodating on our flight. Upon boarding the flight, pillows, blankets, and earbuds were awaiting us on our seats. During the flight, the crew handed out Turkish delights, lemon-scented hot towels, and sleep-care bag full of goodies (like ear plugs, slippers, etc.). The entertainment system had quite a selection of music, TV shows, movies, and games! Though it's always uncomfortable sitting on a plane for an international flight, I felt our Economy seats had a little more legroom than most, and there was definitely a lot of stuff to do on the plane if you didn't want to sleep."
Khuyết điểm: "The second meal I had, eggplant pasta, tasted terrible along with the beans. The only redeeming factor was the yogurt! In addition, the A/C was surprisingly on low, and for the first time, I became hot on the flight - not that I really minded. It was just a different experience. We also took off an hour after we boarded, which I thought was strange."
Ưu: "Everything"
Ưu: "Food, service, attitude."
Khuyết điểm: "In Istanbul airport not enough people speaking English. No USb to charge my phone."
Ưu: "Turkish airline excellent"
Ưu: "The seat was comfort"
Ưu: "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
Khuyết điểm: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
Ưu: "Professional yet very friendly staff"

The boarding crew was rude, everything was disorganized with lack of information.

To charge $39 for a list and found help ticket is extortion—will they find my item for that price?

There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.

being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM

Ưu: "Yes, Very good"
Ưu: "Salimos a tiempo . El business es muy confortable"
Khuyết điểm: "La comida horrible . No se limpian los baños"
Ưu: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Khuyết điểm: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Ưu: "Great crew."
Khuyết điểm: "Ran out of business class meal. Substituted a Econ class."
Ưu: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Khuyết điểm: "KLM crew exceed our expectations"
Ưu: "Seat was comfy and spacious for economy class"
Khuyết điểm: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Ưu: "Seat was good"
Khuyết điểm: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Ưu: "Good beverage service."
Khuyết điểm: "Over an hour delayj for departure."
Ưu: "Nice attention and good food. Plane and seats are confortable"
Ưu: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Ưu: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Khuyết điểm: "If I knew how to recline my seat earlier. I did try several times"
Ưu: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Khuyết điểm: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Ưu: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Khuyết điểm: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Khuyết điểm: "Need more leg room!!! Larger meals needed."
Ưu: "very attentive crew"
Khuyết điểm: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Ưu: "Good food, friendly service"
Khuyết điểm: "More trash pickup; only one round of beverage service"
Ưu: "Good"
Khuyết điểm: "Nothing"
Ưu: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Khuyết điểm: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Ưu: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Khuyết điểm: "There were several flight delays and gates were changes a few times."
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Ưu: "We got to Amsterdam on time"
Khuyết điểm: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Khuyết điểm: "My suitcase didn't come with the airline."
Ưu: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Khuyết điểm: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Ưu: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Khuyết điểm: "Nothing"
Ưu: "Overall booking and airport was ok. Food was also actually quite good."
Khuyết điểm: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Ưu: "Shirt flight but well catered, boarding was efficient and quick."
Khuyết điểm: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Ưu: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Ưu: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Khuyết điểm: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Ưu: "Easy to board and easy flight."
Ưu: "I slept pretty much the whole time"
Ưu: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Khuyết điểm: "Can't think of anything."
Ưu: "Great"
Khuyết điểm: "Great"
Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"
Ưu: "Really friendly staff. Great service"
Ưu: "On time"
Ưu: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Khuyết điểm: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Khuyết điểm: "Two hours delay in the start."
Ưu: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Khuyết điểm: "Nothing!"
Ưu: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Khuyết điểm: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Ưu: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Khuyết điểm: "Nothing! It was all great!"
Ưu: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Khuyết điểm: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ưu: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Khuyết điểm: "See above"
Khuyết điểm: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

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