Ưu: "The service was excellent"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Khuyết điểm: "Flat beds on second flight"
Ưu: "crew handled the tough crowd well, but were not extremely hospitable"
Khuyết điểm: "food was disgusting"
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Khuyết điểm: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Khuyết điểm: "Nothing"
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Ưu: "Comfortable flight, punctual, helpful crew."
Khuyết điểm: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Khuyết điểm: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Ưu: "Spacious and comfortable bed."
Khuyết điểm: "The food wasn't that great. Average at best."
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Khuyết điểm: "Expected to have more indian movie choices."
Ưu: "great crew service. my first time flying with singapore airlines and they delivered"
Ưu: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "I paid for an economy class ticket but got first class service."
Khuyết điểm: "Nothing"
Ưu: "Just a generic flight. Had nice movies but nothing special."
Khuyết điểm: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Ưu: "SQ always has top quality service and that came through today."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "Second bag was four foot bronze statue, no problem or extra cost"
Ưu: "Made Econ class feel like biz :)"
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Khuyết điểm: "Nothing"
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ưu: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Khuyết điểm: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Ưu: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Khuyết điểm: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "The movies"
Khuyết điểm: "I had no space in my seat for 10 hours The internet I purchased was a scam that last for 15 mins It took forever to deplane The food was horrible"
Ưu: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Helpful crew. Clean toilets."
Khuyết điểm: "Overhead racks, so very difficult to close, always you need help. May a design fault."
Ưu: "The seat was comfortable, the crew was nice for the most part."
Khuyết điểm: "Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)"
Ưu: "The food was nice and the crew were friendly."
Khuyết điểm: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Ưu: "Everything about it"
Khuyết điểm: "None"
Ưu: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Khuyết điểm: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
Ưu: "This flight was as expected from Emirates airlines, They always make sure that the crew on flights to Europe and Usa is the best."
Khuyết điểm: "Comparing this flight on Emirates airlines which is from Bahrain going to spain with the previous flight on Emirates airlines as well but was going from Bahrain to Dubai there is a huge difference starting from Time professionalism and crew treatment and captain experience on making the flight comfortable the level of everything changes my flight to Spain was very comfortable and quite and the food was delicious the crew was very helpful and polite the captain is very professional and he made us feel very comfortable in this flight smooth take of and landing."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "good entertainment, great staff"
Khuyết điểm: "plane a little older, but all in, it was fine"
Khuyết điểm: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
Khuyết điểm: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Ưu: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Khuyết điểm: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
Ưu: "Crew is friendly, flight was smooth and timely."
Khuyết điểm: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Ưu: "The crew were nice"
Khuyết điểm: "Terrible food Outdated entertainment"
Ưu: "Staff was wonderful, food goood !"
Khuyết điểm: "More you to stretch out"
Ưu: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Ưu: "pleasant staff excellent movie selection decent food"
Ưu: "Staff is very good. Always smile on face."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "To be honest I liked everything with this flight"
Khuyết điểm: "I didn't get upgraded to business or first class ;) Maybe next time though"
Ưu: "Hard working, friendly, and effective team. Your customer care is matchless!"
Khuyết điểm: "I only have one objection. The crew lost control of restroom cleanliness toward the end of the flight. I know this is a challenge on a long flight, but your crews normally do better."
Ưu: "The entertainment systems was really good."
Khuyết điểm: "The service of the crew was one of the worst I've ever had..."
Ưu: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."
Ưu: "Everything very, very good!!!"
Khuyết điểm: "Booked an aisle seat in early April. Emirates reassigned me a middle seat, this on a 13.25 hour flight! Refused to rebook me back to original even though I showed them my original booking. Never Emirates again! Ever."
Khuyết điểm: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
Khuyết điểm: "Kitch design, fat people should not be allocated middle section seats"
Khuyết điểm: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Ưu: "i liked everything on the trip. it was great. gulalai"
Ưu: "Entertainment was good, boarding was OK. Leg-room much better than on competing direct flight US carriers, and aircraft cabin better maintained."
Khuyết điểm: "Food for kids terrible, just not edible taste-wise. Catering is better flying out of Greece than on same flight returning from U.S. Bathrooms need to be cleaned and restocked during flight."
Ưu: "Kids meal were OK"
Khuyết điểm: "changing of the airplane to Malaysian airline without prior information. The Fruit platter was not good, unripe and relatively not so fresh. My previous experience with Emirates was MUCH better!"
Ưu: "Nice crew"
Khuyết điểm: "Not enough space to sleep .. ppl infront put their chairs ally's the way back n I could barely move"
Ưu: "Over all experience"
Ưu: "Trip was shorter by at least one hour than projected."
Khuyết điểm: "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"
Ưu: "Emirates makes it a bit more comfortable than other carriers while there is nothing we can do about the long flight and being in a crowded space."
Khuyết điểm: "Prepare for more and more security measures."
Ưu: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Khuyết điểm: "Leg space too less. Cramped seats"
Khuyết điểm: "I have to cancel on the counter because me and fianse donor have visa"
Ưu: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Khuyết điểm: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Khuyết điểm: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"
Khuyết điểm: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Ưu: "Food, Service"
Khuyết điểm: "Lack of Restrooms"
Khuyết điểm: "Not enough food and snacks"
Ưu: "PLenty of room (for tourist class), great entertainment system."
Khuyết điểm: "The crew did not pass through the cabin frequently enough to collect trash. As a result, a lot of trash built up in the seats and aisles during the 16 hour flight."
Ưu: "Seats were comfortable and food was good."
Thai Airways is one of the best airlines in the business. Looking forward to fly again with them.
Ưu: "They were very attentive and proactive."
Ưu: "Crew good. Seat better than airbus seats!"
Ưu: "Very attentive crew"
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Ưu: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
Khuyết điểm: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
Ưu: "The in flight entertainment had an excellent selection of new movies but..."
Khuyết điểm: "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
Khuyết điểm: "N/A: very professional crew! The cabin remained clean for the entire duration of each of my 11 hour flights."
Khuyết điểm: "Ancient plane"
Khuyết điểm: "No veg food option"
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Ưu: "Seat from delhi was very small"
Khuyết điểm: "All okay"
Ưu: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
Khuyết điểm: "On this flt just the inflight entertainment system at my seat which was not working"
Ưu: "Crew is approachable and the food is fine."
Khuyết điểm: "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
Ưu: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Khuyết điểm: "Nothing better~"
Ưu: "Everyone was very nice and hospitality was great."
Khuyết điểm: "a better selection of movies/entertainment."
Ưu: "Well done to all the crews."
Khuyết điểm: "None"
Ưu: "Food service on a one hour flight."
Khuyết điểm: "Nothing."
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Khuyết điểm: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
Ưu: "On time and accommodating of the needs and requests."
Khuyết điểm: "They forgot to give me my food."
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Entertainment system and seats are old."
Ưu: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Khuyết điểm: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ưu: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Ưu: "Baggage did not make connection to Phuket."
Ưu: "Nice crew. Good food. Arrived safely."
Khuyết điểm: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Khuyết điểm: "Nothing"
Ưu: "Whole experience was excellent"
Khuyết điểm: "No snacks or drinks offered between meals."
Ưu: "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
Khuyết điểm: "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
Ưu: "According to the price, services was perfect"
Ưu: "Crew was very service oriented!"
Khuyết điểm: "The legroom was horrible."
Ưu: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Khuyết điểm: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Ưu: "Foo was good and staff were very helpful."
Khuyết điểm: "Movies needs to be updated and new , not dating back decades past!"
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Khuyết điểm: "Very uncomfortable seats in business class. Window seat passenger cannot get out without aisle Seat passenger being disturbed Food below par."
Ưu: "Mobility service help. Ground staff service with a smile"
Ưu: "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
Ưu: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
Khuyết điểm: "The in-flight entertainment system is kind of archaic, but it works."
Ưu: "It was only a short flight, but Thai Airways provided full service."
Khuyết điểm: "Nothing too much"
Ưu: "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
Khuyết điểm: "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Ưu: "Great movie choices and free headphones. Overall a great experience."
Khuyết điểm: "I had to deduct one star because we were seated in the emergency exit row. As there were no chairs in front of me we had a ton of legroom which was nice, but our screens were on folding arms. The screens in our row had to be folded and put away for landing, while the rest of the passengers got to finish their movies, I had to miss the last 15 minutes of mine."
Khuyết điểm: "Boarding process quite disorganized. Business Class, Star Allince and everyone board almost at the same time. There was a old printer super noisy and anoiying in boatding area.... please change it or use something to cover noise....."
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "Good friendly staff"
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Ưu: "Crew were bright and cheery"
Khuyết điểm: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Delayed flight, all passengers were made to wait for 40 minutes in a small pre boarding area without regard for social distancing, no one to organise boarding as a result of which there was a rush for boarding once the gates were open
Ưu: "The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out."
Khuyết điểm: "Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with."
Ưu: "is nice flay"
Khuyết điểm: "they are ok"
Ưu: "short lay over in Abudhabi. Flight was on time."
Khuyết điểm: "At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights."
Ưu: "Helpful staff"
Khuyết điểm: "Bigger and more comfortable seats"
Ưu: "Check-in was easy and smooth."
Khuyết điểm: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Ưu: "The food and the comfortable seats"
Khuyết điểm: "Nil"
Ưu: "Both planes had USB ports for charging phones. Food was better this time."
Khuyết điểm: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Ưu: "Used their larger A380 plane Good boarding and inflight service"
Ưu: "Food menu need to be modified."
Khuyết điểm: "Add chicken biryani, chicken shawarma etc."
Ưu: "great plane, comfort, crew"
Khuyết điểm: "Food and entertainment"
Ưu: "Very friendly and attentive stewardesses. Beautiful too"
Khuyết điểm: "The internet connection "Wi-Fly" is very weak. Data rates are outrageous. $4.95 plan is basically good for 5 minutes, $11.95 plan maybe lasts 10 minutes. Very disappointing"
Ưu: "Thanks. It was a pleasure to travel with such kind stewards. Thank you for honoring my request for veg(vegan) meals."
Khuyết điểm: "Everything was bullshit!"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "Customer service very good"
Khuyết điểm: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "A bag was lost at Ahmedabad airport."
Ưu: "Direct flight from JFK to Dubai"
Khuyết điểm: "Strong uncomfortable smell coming out"
Ưu: "Immigration was done at Abu Dabhi"
Khuyết điểm: "Not much selection on seating 48hr ahead. Getting off the plane for handy cap people was difficult. Not enough leg room for 6ft people."
Ưu: "Excellent at desk check in service, easy to change seat."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Everything was OK"
Khuyết điểm: "The e box entertainment options are very limited in terms of movies and tv series"
Ưu: "Nothing special"
Khuyết điểm: "The flight crew was rude."
Ưu: "Everything was perfect...seats crew food accuracy"
Khuyết điểm: "Nothing"
Ưu: "Staff excellent on board Plane very high standard"
Khuyết điểm: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
Khuyết điểm: "Our connection from NYC was missed due to delay in leaving Abu Dhabi. The NYC connection wasn't request to wait for us, maybe five minutes would have been enough. After that, they took no care to book in a latter flight. They assigned unconfirmed tickets, which were not honored in the other terminals. I was able to get a seat in the third flight after, others were still left waiting. It took us longer to get a 1.5 hours connecting flight than to cross the Atlantic."
Ưu: "Not like trans Atlantic flights"
Khuyết điểm: "Some crew were mean"
Ưu: "staff were very courteous and attentive"
Khuyết điểm: "nothing"
Khuyết điểm: "The airline made it very clear that there is a class system and I felt like a refugee sitting in economy and was not fed well. Flight attendants were very good at ignoring your requests like it was fun."
Ưu: "Staff was great. Food was good, not great, but better than every other airline."
Khuyết điểm: "The guest services agent at Delhi when I checked in was very strict about having a through ticket at my destination which almost caused me to miss my flight. I had previously checked with the consolate at my destination and there was no such requirement. Upon arrival, there was no concern whatsoever about having a through ticket. I know she was just doing her job, but this caused a lot of unnecessary stress."
Ưu: "the flight was half full so we could really stretch out."
Khuyết điểm: "Good"
Ưu: "Good price to comfort ratio"
Khuyết điểm: "Horrible food , rest assured you will get a stomach upset"
Ưu: "Seats were comfortable proably because I was given bassinet seats because of infant traveling with me, though recliner didn't work"
Khuyết điểm: "I had lot of issues wrt handling my baby. No baby food was provided even after asking twice.No tea or coffee served in timely manner. Need to follow up to ask for tea or coffee. I wouldn't suggest this flight to anyone."
Ưu: "Economy class is okay in terms of space set-up. The US immigration organization and process in Abu Dhabi is perfect. We save a lot of time when landing in Dulles airport (Washington DC)"
Khuyết điểm: "I was surprised by the crew attitude; almost arrogant! First bad experience of this kind travelling with an airline from the Gulf :-("
Ưu: "Everything was lovely."
Ưu: "The aircraft and leg space in rare seats."
Khuyết điểm: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Ưu: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
Khuyết điểm: "I wish there had been more movie options."
Khuyết điểm: "This ar line has no absolute respect for its people. It seems because it is a fight going to India, which apparently it is not an important country they can do anything. The worst gate (I do not know if this is the air line choice or not), there was no line to boarding, there was not enough seat at the gate and one of the people at the gate was insisting that travelers should sit. The crew was rude to the Indian people, however they themselves were not acting properly. The bus came to get the people from the gate to the plane in Abu Dabi was really bad."
Ưu: "It was a good experience with Etihad airlines, comfortable and ambience."
Khuyết điểm: "Food provided is not at all good. Very very poor."
Ưu: "Flight was comfortable and the staff was attentive and friendly. The food was goiod and the seat spacious and comfortable."
Khuyết điểm: "Boarding was chaos in Abu Dhabi. Business class passengers were not given priority boarding and were forced to stand in long ques in the heat and to be squeezed into a bus with all the others. This happened both in my outbound and return flights. This meant queing in the heat out on the tarmac with the economy passengers."
Ưu: "Food and entertainment are the two things I like about his airlines"
Khuyết điểm: "Comfort, economy class really sucks in this airline"
Ưu: "Crew are nice and friendly with huge smiles on their faces. They are happy crew and make their clients happy pessengers. Great service :) We will fly with Etihad again."
Khuyết điểm: "My screen doesn't work. Plane is bit old. Lavatory is smelly."
Ưu: "The micro-suites in business class provided ample room and privacy for a good, long sleep. The 11 hour flight passed by so quickly."
Khuyết điểm: "Nothing"
Khuyết điểm: "Food."
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "They should giving out headphones for business class to use the entertainment system"
Ưu: "All went Well, no delays, good service."
Ưu: "The seat was very nice position."
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Ưu: "The crew are friendly and reliable."
Khuyết điểm: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Ưu: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Khuyết điểm: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Khuyết điểm: "The air con totally not cold!"
Ưu: "easy securityand boarding at kl"
Khuyết điểm: "food bland"
Ưu: "The boarding process was really fast and efficient."
Khuyết điểm: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."
Ưu: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
Khuyết điểm: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
Khuyết điểm: "Food Seats cramped"
Ưu: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Khuyết điểm: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Ưu: "None that I like!"
Khuyết điểm: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Ưu: "Nice thick comfortable blankets. Delicious food."
Ưu: "Very quick transfer of my luggages in KL"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "The cabin crew."
Khuyết điểm: "Again, incorrect information of boarding gate."
Khuyết điểm: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Ưu: "The crew were friendly although some of the announcement was not clear."
Khuyết điểm: "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Khuyết điểm: "The flight was delayed 1.5hours"
Ưu: "Good was great."
Khuyết điểm: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Ưu: "The plane was nice and new. Very smooth flight."
Khuyết điểm: "Toilets could have been cleaned more frequently."
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Khuyết điểm: "On both flights, i did not get the seats i had specifically booked..."
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Ưu: "Efficient check in"
Khuyết điểm: "Nothing"
Ưu: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Khuyết điểm: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Khuyết điểm: "Flight was delayed almost one hour. Food can be improved. Screen was broken."
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Ưu: "The staff is great"
Khuyết điểm: "We had to wait very long for take off"
Ưu: "Clean plane. Nice staff"
Khuyết điểm: "Delay"
Ưu: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Khuyết điểm: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."
Ưu: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
Khuyết điểm: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
Ưu: "Fare was ok."
Khuyết điểm: "Ground agent was surly and inefficient. Paying excess bag charge took 15 minutes. Not offered an upgrade. Boarding was ok, in flight ok, as flight was short"
Ưu: "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
Khuyết điểm: "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
Ưu: "Crew was kind"
Khuyết điểm: "Very bad smell in the cabin, and not very clean"
Ưu: "Nasi lemak breakfast was good."
Khuyết điểm: "My entertainment unit didn't work, despite repeated reboots. We left 45 minutes late. The crew seem very disorganised, and kept forgetting requests."
Ưu: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."