The flight is canceled due to the weather, has to stay overnight at the airport, no available flight to LAX next day, had to change the destination and pay out of pocket for the other flight to LAX.
Plane took off without waiting for all passengers coming from connecting flight. We arrived at the gate 15 minutes prior to the flight and it was already closed. We got rebooked and have to wait 11 hours at the airport. No free wifi, no free lounge, almost no free Annemities. Terrible experience, and no one seems to care
Khuyết điểm: "Everything was great."
Ưu: "Great short flight. Very smooth star to finish."
Ưu: "Crew was excellent, meals were excellent."
Khuyết điểm: "More seating space but that won't happen."
Ưu: "The staff were good"
Khuyết điểm: "Better seats and it was not Turkish Airline they change to another company"
Khuyết điểm: "Food"
Ưu: "Food and plane"
Khuyết điểm: "IST transit"
Ưu: "Kaptan Pilot and crew we’re excellent"
Khuyết điểm: "Seats are uncomfortable. Too narrow."
Ưu: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
Ưu: "Short flight, good sandwich, nice plane."
Khuyết điểm: "Everything’s fine."
Ưu: "- Friendly crew - Good overall"
Khuyết điểm: "- Media devices is obsolete with bad barely working touch screens, plus my screen holder was broken - not adjustable. - Old style two-pin audio connectors (making hard to connect your own headphones), it's good that I had an adapter. Though port was malfunctioning anyway and I had to readjust it once in a while or I could not hear anything. - Censored movies, with such censorship it is practically pointless to watch some movies. - Leg room is far from generous (economy class)."
Khuyết điểm: "I got in a car accident on the way to the airport for my flight. I went in an ambulance to the ER and had a doctors note that I was safe to fly the next day. When I tried to move my ticket to the next day, with a business class ticket that cost $4000, Turkish airlines wouldn’t do it. They made me pay $3000 to get home . Unbelievable"
Ưu: "This flight was great. It was a short flight but food was still served. Crew was very nice."
Khuyết điểm: "Boarding was late and no announcement came from anyone."
Khuyết điểm: "Shake all the time,vomited"
Khuyết điểm: "I booked a place in advance, but the place was changed because I did not check in 24 hours before the flight. And I got a place near the restroom. It was terrible!!!! it was impossible to sleep and eat normally. And the smell of the restroom all the way. Very upset."
Ưu: "Wheelchair passengers should like any other flight have gate to gate service."
Khuyết điểm: "Wheelchair service. Very poor"
Ưu: "good flight"
Khuyết điểm: "na"
Ưu: "On board catering and new planes are a plus"
Ưu: "13 hours went by fast enough."
Ưu: "The check in at Budapest was very helpful."
Ưu: "We received edit seats so we had more room which made the quick flight more comfortable."
Ưu: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
Khuyết điểm: "They changed checkined seat numbers. Air conditioning was a total failure."
Ưu: "The experience was great."
Khuyết điểm: "Everything was good the service, the staff was professional."
Ưu: "Food was great, flight was on time, clean plain, great interior, great entertainment."
Khuyết điểm: "Really limited leg space. I'm 5.9 and felt like I was a giant, couldn't stretch. Ordered kids meal at the time of ticket purchase but due to some reasons that crew could explain there was no food for our two year old. They offered a regular meal which my son did not want to eat. Crew was not super friendly and that seems to be the norm for this airline. Limited s"
Ưu: "The actually flight was great- food and crew were very good and professional."
Khuyết điểm: "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
Khuyết điểm: "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."
Ưu: "Crew was very helpful and everything was good"
Khuyết điểm: "Lost my baby stroller and didn't found when arrived"
Ưu: "The food and movies were the only good thing there"
Khuyết điểm: "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
Ưu: "The crew's effort to comfort the passengers and the food served"
Khuyết điểm: "Delay both before and after boarding"
Ưu: "Loved the service, food and airplane itself."
Khuyết điểm: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Ưu: "We were happy about everything on the flight. The flight crew was attentive, the food was good, and the baggage came to the pickup carousel quickly."
Khuyết điểm: "We liked everything."
Khuyết điểm: "The lateness of flights"
Khuyết điểm: "שום דבר"
Ưu: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
Ưu: "The food and entertainment on the plane"
Khuyết điểm: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Ưu: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Khuyết điểm: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"
Ưu: "The services on the plane were fantastic. We were offered drinks right after take-off and entertainment was available immediately upon boarding. The food was delicious and plentiful. Drinks were offered several times throughout the flight which was not my experience with a different airline for my return flight. The choices of entertainment were current and of a good variety. Great flying experience."
Khuyết điểm: "It was too cramped!"
Khuyết điểm: "Notthing"
Khuyết điểm: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Khuyết điểm: "Terrible connections. Long delays. Truly awful"
Ưu: "I will always try and fly Turkish Airlines to Europe and Middle East from Miami- you all blow US carriers out of the water! Great flight attendants, great food and beautiful planes!!!!! Can you please have the CEO of United airlines fly economy from the USA to Istanbul... I think he needs to see and reminded how to run an airline LOL!"
Khuyết điểm: "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Khuyết điểm: "I asked for sugar 3x before finally getting it (1 hour), but by then the coffee was cold and I had to request a new one and wait another 10 mins :)"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Khuyết điểm: "Excellent service"
Khuyết điểm: "Absulotely nothing."
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Ưu: "we had extra legroom travelling with an infant"
Khuyết điểm: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Khuyết điểm: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Ưu: "Everything on the plane was fine, and the service was great."
Khuyết điểm: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
Ưu: "Comfortable seating map"
Khuyết điểm: "Food could be improved especially for vegetarians"
Ưu: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Khuyết điểm: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
Ưu: "The MAS stewardess was really nice & helpful"
Khuyết điểm: "Everything was perfect"
Ưu: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Khuyết điểm: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Ưu: "Direct flight"
Khuyết điểm: "Bigger aircraft"
Khuyết điểm: "Frustrated"
Khuyết điểm: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Khuyết điểm: "Everything"
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Khuyết điểm: "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."
Ưu: "excellent staff"
Khuyết điểm: "ship needed cleaning"
Khuyết điểm: "Seat, food, service"
Ưu: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Khuyết điểm: "maintenance work not manage well"
Ưu: "Everything was really good"
Khuyết điểm: "But the flight left and arrived 30 minn late!"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Khuyết điểm: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Ưu: "Hard landing which gave passangers a shock."
Ưu: "New plane and spacious."
Khuyết điểm: "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
Ưu: "Friendly crews"
Khuyết điểm: "Seat allocation was not proper for maximum comfort as flight wasn’t full"
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Khuyết điểm: "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
Khuyết điểm: "Quick transfer"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Khuyết điểm: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Ưu: "Second flight was quite empty and the plane was in much better shape"
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Ưu: "Liked the USB port for recharging electronic devices"
Khuyết điểm: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Ưu: "Crew were awesome. Could not do enough for you. Very personable too!"
Khuyết điểm: "Security at Adelaide very slow and under resourced."
Khuyết điểm: "Bags didn't arrive at the destination"
Ưu: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Khuyết điểm: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "Efficient check in"
Khuyết điểm: "Nothing"
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Khuyết điểm: "No alcohol"
Ưu: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Khuyết điểm: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Ưu: "The crews are friendly."
Khuyết điểm: "Foods was not good for my standard. Below average."