Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Over 3 hours of delay without any assistance from klm
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Ưu: "The socks offered in business were comfortable and nice looking. The red wine was good."
Khuyết điểm: "The food was just average and the seat not too comfortable"
Ưu: "The crew was pleasant"
Khuyết điểm: "Baggage checkin & flight boarding was slow & disorganized."
Khuyết điểm: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Ưu: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Khuyết điểm: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Khuyết điểm: "Don’t be late"
Khuyết điểm: "Not being 1 hour late"
Ưu: "Great crew, comfortable seating with enough leg room."
Khuyết điểm: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Ưu: "Very professional"
Khuyết điểm: "Lost luggage"
Ưu: "Entertainment was amazing"
Khuyết điểm: "Seats a bit hard"
Ưu: "Good beverage service."
Khuyết điểm: "Over an hour delayj for departure."
Ưu: "the drinks"
Khuyết điểm: "seat reservation. having to pay for luggage...."
Ưu: "Nice attention and good food. Plane and seats are confortable"
Ưu: "Crew was ok."
Khuyết điểm: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Ưu: "The space at my feet with the chair in front was a bit akward."
Khuyết điểm: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Ưu: "The flight was smooth, the service was friendly, and the food with plentiful."
Khuyết điểm: "Too much activity in the cabin during the flight."
Khuyết điểm: "Long haul flight made pleasant by KLM"
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Khuyết điểm: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Khuyết điểm: "Our lougage did not arrive"
Ưu: "Shirt flight but well catered, boarding was efficient and quick."
Khuyết điểm: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Khuyết điểm: "Very slow service at checkin, was not even available when I arrived at the airport"
Ưu: "Efficient crew"
Khuyết điểm: "Long, slow line at check in. Not many new movies or tv shows"
Ưu: "Nice flight ...was comfortable travel ...good food.Thanks"
Khuyết điểm: "No such things"
Ưu: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Khuyết điểm: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Ưu: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Khuyết điểm: "That it didn’t happen."
Ưu: "Everything excellent. Comfortable seats in business."
Ưu: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Ưu: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Ưu: "Really friendly staff. Great service"
Khuyết điểm: "Crowded seating, wake-up for breakfast service two hours before arrival"
Ưu: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Khuyết điểm: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Ưu: "The food was excelent"
Khuyết điểm: "I have to pay to pay a little more confort"
Ưu: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Khuyết điểm: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Khuyết điểm: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Khuyết điểm: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Ưu: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Khuyết điểm: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Ưu: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Khuyết điểm: "Nothing."
Khuyết điểm: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Ưu: "No chargers or tv on planes"
Khuyết điểm: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Ưu: "Crew was friendly, and the food was better than the usual KLM fare."
Khuyết điểm: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Khuyết điểm: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Ưu: "Night flight so no entertainment allowed sleeping"
Khuyết điểm: "Kosher food could be improved"
Ưu: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Khuyết điểm: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Ưu: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Khuyết điểm: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Khuyết điểm: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Le repas est casiment vide
Boarding and online chkin was very good, food was not to the expectations.
Ưu: "Clean plane , good crew ,"
Khuyết điểm: "they didn't load my baggage from flight 1 to 2"
Khuyết điểm: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Ưu: "The crew was perfect"
Khuyết điểm: "No wi fi on the plane."
Ưu: "The crew and the food were great!"
Khuyết điểm: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Khuyết điểm: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Khuyết điểm: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Ưu: "Polite and friendly service"
Khuyết điểm: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Khuyết điểm: "Our request for vegetarian meals got lost after a glight was cancelled."
Ưu: "Amazing crew and on time flight"
Khuyết điểm: "None"
Khuyết điểm: "There was no entertainment and the food could be better"
Ưu: "Crew was wonderful and welcoming!"
Ưu: "Crew was amazing. Service and food was good."
Khuyết điểm: "Random TSA check was not needed at the end when boarding."
Khuyết điểm: "Engine noise in the cabin is loud."
Ưu: "Flight crew, pilot,food and entertainment options were great"
Khuyết điểm: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Ưu: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Khuyết điểm: "Nothing"
Ưu: "Quiet! No noise-canceling earphones needed. Delicious food."
Ưu: "The plane arrived in New York smoothly"
Khuyết điểm: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Ưu: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Ưu: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Khuyết điểm: "See above and the food was disgusting"
Khuyết điểm: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Ưu: "This is what happens when you get roped in by a low price."
Khuyết điểm: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Ưu: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Khuyết điểm: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Khuyết điểm: "There are always delays. Today it was that internet was down."
Ưu: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Khuyết điểm: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Ưu: "Pretty decent"
Khuyết điểm: "Not much"
Ưu: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Khuyết điểm: "2 hours delayed..."
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Khuyết điểm: "Clean. Courtesy of staff on plane."
Ưu: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Ưu: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Khuyết điểm: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Khuyết điểm: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Ưu: "The flight crew and flights itself were great."
Khuyết điểm: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Khuyết điểm: "Too crowded"
Ưu: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Khuyết điểm: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Ưu: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Khuyết điểm: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Ưu: "nice crew; excellent check in experience!"
Khuyết điểm: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Ưu: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Khuyết điểm: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Ưu: "No complain about Air France. The service and food are very good. Enjoy it."
Khuyết điểm: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Ưu: "Clean plane, efficient crew, food OK. Boarding was organized"
Khuyết điểm: "No entertainment and no power plug to charge devices."
Ưu: "The crew was nice .."
Khuyết điểm: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Ưu: "The attentiveness of the crew and the online check in."
Khuyết điểm: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Ưu: "the crew was very nice and the food was good."
Ưu: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Touch screens"