The flight was delayed, so My children missed the connecting flight and were stranded in a Istanbul for 12 hours. They had to pay for a visa to get out of the airport to go to a hotel and the only one Turkish Air could provide was an hour away. Worst. Airline. Ever. Shame on you.
The crew was extremely attentive. Food presentation and quality was excellent. Very comfortable seating and sleep accommodations (business class) I would definitely fly Turkish Air again.
This is another disease as if you have the Internet, you are ordinary deceivers!
Ưu: "Highly professional and nice crew. New airplane."
Khuyết điểm: "Replace sorry sandwiches with normal food."
Ưu: "The crew was good. The seats were not comfortable."
Khuyết điểm: "food could have been better."
Khuyết điểm: "Food"
Khuyết điểm: "Same.."
Khuyết điểm: "See comments above"
Ưu: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Khuyết điểm: "little delay in departure"
Khuyết điểm: "Chairs spaces"
Ưu: "On time. Really fast the check in. Nice crew. Confortable."
Ưu: "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
Khuyết điểm: "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
Khuyết điểm: "I didn’t like the nearly 3 hour delay that caused me to miss my connection, and how poorly that was handled. I just lost one day of my 10-day vacation"
Ưu: "The crew was nice I had good seats"
Khuyết điểm: "The kosher food was bad"
Ưu: "Lousy airport (not technically airlines fault)"
Ưu: "Only two thing. The bathrooms and the intertainment"
Khuyết điểm: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Ưu: "Comfortable seats. Food wasn't terrible."
Khuyết điểm: "Unannounced delays. No staff at Gate counter until the very last minute (Munich Intl. Airport)."
Ưu: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Khuyết điểm: "The heavy turbulence but, that's beyond their control"
Khuyết điểm: "It was fantastic"
Khuyết điểm: "crew was so helpful"
Ưu: "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
Khuyết điểm: "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
Ưu: "Friendliness of crew."
Khuyết điểm: "N/A"
Ưu: "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
Khuyết điểm: "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."
Ưu: "Safety instructions with zach king were nice! The crew was helpful."
Khuyết điểm: "My screen didnt work. They reset it a few times, then it began working.. after a while i started playing a game and the screen got stuck! There was no one in the seat next to me so i thought I'd use that screen.. but then that one got stuck too. Remained stuck for the rest of the flight... The USB cable for charging didnt work. And entertainment options were very limited too."
Ưu: "Flight attendants were not helpful or friendly."
Khuyết điểm: "Flight attendants were not helpful or friendly."
Khuyết điểm: "late departed ,no food,"
Ưu: "The food was excellent and tasty"
Khuyết điểm: "Long wait for the toilet"
Ưu: "Enjoyed: - Service - Food - Amenities"
Khuyết điểm: "Disliked: - Disembarking & embarking at Attaturk (ie. shuttle bus)"
Khuyết điểm: "Customs in Skopje"
Ưu: "Service is good as well as food."
Khuyết điểm: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Khuyết điểm: "Same"
Ưu: "Staff was courteous and wore smiles..."
Khuyết điểm: "The food could have been better..."
Ưu: "Gold thing is that the flights are always on time."
Khuyết điểm: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Ưu: "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
Khuyết điểm: "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"
Ưu: "The flight attendants were helpful and nice."
Khuyết điểm: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Ưu: "I didnt receive my baggage."
Khuyết điểm: "Their audio system is very bad."
Ưu: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Khuyết điểm: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Ưu: "The staff were all very pleasant. The food service was efficient and tasted good. The cabin was comfortable and there was plenty of entertainment in my seat display. I would fly them again."
Khuyết điểm: "The flight was VERY long, from Istanbul to Los Angeles. I'm over 6 feet tall so it was difficult to sleep but there is very little the airline can do about this."
Ưu: "The food"
Khuyết điểm: "That the anytime snacks that was offered was not available for passengers"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Very good service, nice food, comfortable plane"
Ưu: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Khuyết điểm: "Nothing that I didn't really like, the price was good and the service excellent."
Khuyết điểm: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Food was very good. Cocktail service was very good. Free checked bag was nice."
Khuyết điểm: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Ưu: "Service Entertainment Staff Airplain (clean)"
Khuyết điểm: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
When my group was called on the speaker I was the first to board. It made a difference on overhead luggage space being available. Otherwise the flight was nice and the crew was friendly..
Hour delay taking off due to missing crew member
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Ưu: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Khuyết điểm: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Khuyết điểm: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Khuyết điểm: "Sat on the runway for over an hour. Lack of communication and lies.."
Khuyết điểm: "Individual TVs, perhaps"
Khuyết điểm: "Seats small"
Ưu: "second flight was delayed about 30 minutes"
Khuyết điểm: "Bring back the individual TV's"
Ưu: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Khuyết điểm: "A second beverage service would have nice."
Ưu: "The cabin crew"
Khuyết điểm: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Ưu: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Khuyết điểm: "At least make the WiFi better."
Ưu: "This seats on this flight were very comfortable."
Khuyết điểm: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Khuyết điểm: "Flight delayed 1h30, no food or beverage served!"
Khuyết điểm: "Flights got delayed"
Ưu: "Highly skilled pilot."
Khuyết điểm: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Khuyết điểm: "1 hour delay boarding then another hour waiting for a Pilot!?"
Ưu: "On time"
Khuyết điểm: "Boarding system, come located entertainment o/b, non existan food/snacks"
Ưu: "crew were top notch"
Khuyết điểm: "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
Ưu: "Plane is clean. Well kept"
Khuyết điểm: "Wifi. It terrible"
Ưu: "Timeliness and friendly staff. Arrived before scheduled time..."
Khuyết điểm: "After getting us lined up for boarding we were told to wait due to maintenance."
Khuyết điểm: "Never made it to Chicago, rerouted through Washington DC."
Khuyết điểm: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Ưu: "Arrived early in CUN!"
Khuyết điểm: "Food selection"
Ưu: "quick flight"
Khuyết điểm: "seats are very cramped"
Ưu: "On time"
Khuyết điểm: "Nisy airplane and hard seats."
Khuyết điểm: "Very narrow seats"
Khuyết điểm: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Khuyết điểm: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Khuyết điểm: "No entertainment monitor"
Ưu: "Extra room with empty seat, crew was very nice & accommodating"
Khuyết điểm: "Nothing"
Ưu: "Boarding was prompt, flight attendants polite and accommodating."
Khuyết điểm: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Ưu: "overall okay"
Khuyết điểm: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Ưu: "The crew and flight was great."
Ưu: "Everyone was very helpful."
Khuyết điểm: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Khuyết điểm: "I am million miler in Korean air. It's a seven star airlines"
Khuyết điểm: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Ưu: "Quickly boarding, crew was extremely polite"
Khuyết điểm: "No kosher food on board"
Ưu: "Top notch airline - staff is personable & comfortable seating"
Khuyết điểm: "No entertainment. There wasn't even a drop down screen for a movie."
Khuyết điểm: "Delayed. Missed Connecting Flight."
Khuyết điểm: "The crew at the boarding were extremely unpleasant. The all process of the boarding was ridiculous. The crew was disorganized and it felt like they didn't know what to do with the passengers that came from a layover. The all experience was truly insulting, the crew laughed at as for misunderstanding what she said. I sincerely hope no one would go to the same experience we did."
Ưu: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."