The flight was excellent. more staff at the check in and proper lining up would have been better.
Everything was good but they need to improve on time
Khuyết điểm: "It would have been better if the wifi was included."
Khuyết điểm: "Best service"
Khuyết điểm: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Khuyết điểm: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Ưu: "Very attentive and efficient"
Ưu: "Crew is good. Flight got delayed"
Khuyết điểm: "Food is good."
Khuyết điểm: "I was not able to fly"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Ưu: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Khuyết điểm: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Khuyết điểm: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "The staff was very helpful went above and beyond to help. Everything was smooth from boarding to landing plus everything in between."
Ưu: "Good service/Crew food quality and choice good."
Khuyết điểm: "Need more choice of British TV Programmes rather than American"
Ưu: "Qatar airlines the service was awesome and the planes very clean"
Khuyết điểm: "Seating not able to upgrade"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "crew is very professional"
Khuyết điểm: "this plane is really old and junky. other flight times on this route get a much better plane"
Ưu: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Ưu: "Stewards were great"
Khuyết điểm: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Ưu: "I like everything about the flight"
Khuyết điểm: "Everything was ok"
Khuyết điểm: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Ưu: "Comfort of the seat/bed"
Khuyết điểm: "Everythingv"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Polite staff keen to help"
Khuyết điểm: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Ưu: "Crew professionalism"
Khuyết điểm: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Khuyết điểm: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Food and entertainment"
Khuyết điểm: "There was a rude counter staff when we checked in in Singapore."
Ưu: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Khuyết điểm: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Ưu: "The crew was great, trully world class service"
Ưu: "Food was good."
Khuyết điểm: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Khuyết điểm: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."
Ưu: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Khuyết điểm: "Nothing to report."
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
We sat at the gate for over 30 minutes due to poor communication with ground support. Thus we missed our connection at Heathrow to Manchester. We had to leave terminal and get re- ticketed and go through security again. Not very customer friendly. The instructions at customs on where to go were very poor. American Airlines should have addressed this in flight and provided assistance
Khuyết điểm: "Suck"
Khuyết điểm: "American is poorly prepared for day long delays."
Ưu: "The flight attendants were very sweet to my 16 month old son. The plane was clean and the flight was on time."
Khuyết điểm: "The seats were not comfortable and I wish we received a bottle of water."
Ưu: "The crew was great even though there was no food or beverage service. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Khuyết điểm: "The air was stuffy even with the overhead vent on. The seats weren’t super comfortable."
Khuyết điểm: "Pagar una maleta demasiado"
Khuyết điểm: "Water, sanitizer"
Ưu: "No and no"
Khuyết điểm: "The plane could have been maintained. Instead I sat for three hours and was told the mechanics didn’t have the equipment to fix the plane"
Khuyết điểm: "Flight was late for no apparent reason"
Khuyết điểm: "It’s perfect"
Ưu: "The only thing i can honestly say i liked about this flight was the seating."
Khuyết điểm: "The crew was very rude starting from the gate. I was told that my carry-on was too big but yet there were people with bigger bags on flight. The crew was also very rude to fellow flight members. There was a small mix up with seats and instead of being nice to a lay they she was actually yelled at. The flight crew was very unpleasant."
Ưu: "They crew was extremely attentive."
Khuyết điểm: "No tv screens and internet was shoddy."
Khuyết điểm: "Staff at Pensacola airport not very helpful or friendly."
Khuyết điểm: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Ưu: "Good crew"
Khuyết điểm: "Delays and made to check bag"
Ưu: "Wonderful and on-time!"
Ưu: "ontime easy boarding comfortable and quiet"
Khuyết điểm: "no gluten/dairy free items"
Ưu: "On time flight"
Khuyết điểm: "Crampy space."
Khuyết điểm: "We were stuck in the plane at the boarding gate for 2.5 hrs with no water or food or able to get off and wait in the airport. This caused us to miss our connecting flight and not make it to Iceland causing us to lose hundreds of dollars in accommodation and car rental etc fees in Iceland. American dis nothing about it."
Ưu: "Crew were great. Seats were comfortable."
Khuyết điểm: "Plane didn't have in-seat entertainment. Very hard to watch movies on small central screens. Movies were really old."
Ưu: "Everything was fine"
Khuyết điểm: "The trip was good"
Ưu: "Liked the plane and the entretenimiento was good the crew was a little rude"
Khuyết điểm: "Crew was a little rude when they offering the cards I wanted one and the guy just said you don’t leave in the USA right ? So is USA residents only, Am sure there are several ways explained this without being as rude as he was"
Khuyết điểm: "The gate was not suitable for so many people . It was very cold in the airplane"
Ưu: "Nice new seats."
Khuyết điểm: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."
Khuyết điểm: "Very disorganized. Why was I put on this terrible American Airlines plane? My headphone outlet was broken, the plane was very uncomfortable, the boarding was disorganized. I thought I paid for a British Airways flight?"
Khuyết điểm: "I never got on my scheduled flight. The flight I did get on, 4 hours later, was fine. But caused major delays to my train departure from NYC to Philadelphia"
Khuyết điểm: "A hot breakfast would have been nice."
Khuyết điểm: "no charging station"
Ưu: "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
Khuyết điểm: "AA trying to sell seat "upgrades" during online checking."
Ưu: "The newer plane is the only nice thing."
Khuyết điểm: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Ưu: "Very dirty and unconfortable Airport Environment."
Khuyết điểm: "Combination of Business Class and Economy Class ticket sold by British Airways, although offered as Business Class. Hat a lot of Trouble with British Airways."
Ưu: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Khuyết điểm: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Ưu: "Great crew and plane"
Ưu: "Flights lately have been a huge disappointment but American Airlines was great! Crew was so pleasant and helpful,food was good and the "entertainment" was too! I'll definitely fly with them again!"
Ưu: "The flight attendants were amazing. I enjoyed the in flight entertainment and overall flight. The flight was only a couple of hours so there were no meals. I enjoyed a hot cup of tea during my flight. I was able to take a quick nap during the initial flight and catch a movie on the way back."
Khuyết điểm: "The terminal at LGA is undergoing renovations, I had to take a shuttle bus to my gate. The shuffle down stairs, bus ride, and lines for boarding were annoying."
Ưu: "Customer service good. Offered food/service quickly."
Khuyết điểm: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Ưu: "The food was good and the flight attendants were great."
Khuyết điểm: "No personal entertainment, just the old TVS every 6-8 rows."
Ưu: "Seats wer brand new leather on this plane"
Ưu: "Crew pleasant. Food nice."
Ưu: "The entertainment screens and the new seats in business class were very nice"
Ưu: "It was on time and the crew were good"
Khuyết điểm: "Padlocks being cut of our luggage with no explanation!"
Khuyết điểm: "Sticking me in the middle row"
Khuyết điểm: "The flight crew was very rude"
Ưu: "Staff was professional and friendly."
Khuyết điểm: "N/A"
Khuyết điểm: "delay , i am of the opinion that american airline will be late every time . it took two days to go to kingston jamaica from miami intl on 8-4-16 this should be 1. 30 hrs. that was verry poor and return on 8-28-16 flight was delay , i could understand this but two days is a bit too long . ,this happen to me so i not happy . frankie arboine"
Khuyết điểm: "AA flights always seem to get delayed. I never fly AA unless I have to."
Ưu: "Excellent customer service. Good food."
Khuyết điểm: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."