I did like nothing after they lost our luggage and they are not helpful at all finding them.
Flight from Zurich was canceled and had to spend the night in Zurich, with no hotel or meal voucher, adding hundreds of dollars to the cost of the trip. Worse, bags were left in Dublin and it took three more days for them to arrive - all the while, the airline couldn’t have been less helpful. My sense is that booking directly with the airline would have been more beneficial. Will not book with Kayak again.
The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.
I am a big guy and seated to another big guy, the experience was uncomfortable . The crew provided excellent service
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Better choice of movies. Way to old . And not enough of a selection.
Khuyết điểm: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Ưu: "10/10 would recommend.."
Ưu: "Seats were comfortable"
Khuyết điểm: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Ưu: "Great attentive crew."
Khuyết điểm: "Boarding has no groups, seats are small"
Ưu: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Khuyết điểm: "I honestly had no issues with my flight."
Khuyết điểm: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."
Khuyết điểm: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Khuyết điểm: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Khuyết điểm: "Could've been on time"
Ưu: "Crew was fantastic"
Khuyết điểm: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Khuyết điểm: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Khuyết điểm: "Very hot on board"
Khuyết điểm: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Khuyết điểm: "Haven’t got there yet!!"
Ưu: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Khuyết điểm: "Our flight was delayed and the seats were narrrow."
Khuyết điểm: "they cancelled letting me fly"
Ưu: ";Flight attendants very attentive;"
Khuyết điểm: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Ưu: "Ricaro seats often broken and backs don’t stay in the upright position."
Khuyết điểm: "Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!"
Khuyết điểm: "That it wasn’t a flight to denver"
Ưu: "Friendly crew. Food was good. Good take off and landing."
Khuyết điểm: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Ưu: "Nice breakfast treat and chocolate is always appreciated"
Khuyết điểm: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Ưu: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Ưu: "Captain kept us informed regarding takeoff"
Khuyết điểm: "Sitting too long"
Ưu: "Excellent organization, food and entertainment. Impeccable service."
Ưu: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Khuyết điểm: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Khuyết điểm: "We were packed into the airplane like sardines!"
Ưu: "It was on time"
Khuyết điểm: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Ưu: "Food a, entertainment and crew were really good!"
Khuyết điểm: "Boarding was chaose and seats were tight."
Ưu: "Loved the crew they were great!!"
Khuyết điểm: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."
Ưu: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Ưu: "You treated me with respect. That was appreciated compared to the many other airlines I traveled on during the past two weeks. I was not just someone herded into the airline."
Ưu: "Check in, crew were friendly enough"
Khuyết điểm: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Khuyết điểm: "No me gusto . porque quando compre las pasajes con ustedes por la pagina me decia q estaba incluydo 1 maleta de 23 kg y otra de mano 8 kg. por el precio total pagado y cuando llegue ñas mañetas no estavam incluydas y tuve que pagalas. Yo ley las condiciones de mi pasaje y me daba exactamente esto que tenia derecho a las maletas. Grande falla de ustedes. ya no comprare mas con su compania K"
Ưu: "Flight crew and gate agents were amazing"
Khuyết điểm: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Ưu: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Khuyết điểm: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"
Ưu: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Khuyết điểm: "No negatives or anything that caught me off guard."
Ưu: "Crew great"
Khuyết điểm: "Impossible to work on laptop with front seat in recline"
Ưu: "Crew was kind and helpful."
Khuyết điểm: "Seats are so narrow and led room. Another bathroom is always a plus."
Ưu: "Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!"
Khuyết điểm: "not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??"
Ưu: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Khuyết điểm: "Online check-in was complicated by my visa and made worse when I went to check-in counter at airport and representative did not know how to enter my info into the system. There should be better training provided to ensure people who are foreign citizens living in another country on visas can be easily processed just as quickly and efficiently as everyone else."
Ưu: "The entertainment system"
Khuyết điểm: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."
Ưu: "Staff was very friendly and presentable. The cabin was very nice. The entertainment screens were nicer than any other airlines I have seen. It was a short flight, but so they didn't serve food, but they offered water and chocolate, which was a nice touch."
Khuyết điểm: "The boarding process seemed disorganized. If someone leans their chair back, they are sitting right in your lap."
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Khuyết điểm: "Very nice crew and great food"
Ưu: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Khuyết điểm: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Khuyết điểm: "Nothing. Flight was amazing"
Khuyết điểm: "All of the less than good, obvious!"
Ưu: "Loved the smooth ride."
Khuyết điểm: "Bathroom was pretty nasty"
Ưu: "Almost everything, especially the crew."
Khuyết điểm: "Don’t feel like anything should be better to be honest"
Ưu: "The crew were excellent and seats were comfy."
Khuyết điểm: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Ưu: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Khuyết điểm: "Not being to help on the ground in Copenhagen with delta issues"
Khuyết điểm: "Crew members in Amsterdam were very rude and disrespectful"
Khuyết điểm: "Flight got cancelled"
Ưu: "Crew was great and helpful despite oversight in my special meal."
Khuyết điểm: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Ưu: "Seat was comfy and spacious for economy class"
Khuyết điểm: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Ưu: "Crew was helpful and food was very good"
Khuyết điểm: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Ưu: "Nice staff and no delay"
Khuyết điểm: "Instead of crisps maybe a bit of cheese or crackers"
Ưu: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Khuyết điểm: "Doesn't"
Ưu: "Entertainment was amazing"
Khuyết điểm: "Seats a bit hard"
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Khuyết điểm: "The earphones could have worked!"
Khuyết điểm: "Inflight was better than I expected. But needs upgrading air crafts."
Khuyết điểm: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Ưu: "Very friendly onboard personnel - I really had kind of homy feeling."
Ưu: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Khuyết điểm: "Not happy to pay extra money for my case"
Khuyết điểm: "Nothing special"
Ưu: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Ưu: "Friendly crew."
Khuyết điểm: "So many people on a 747!!"
Ưu: "Nice flight ...was comfortable travel ...good food.Thanks"
Khuyết điểm: "No such things"
Ưu: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Khuyết điểm: "Flight was cancelled."
Khuyết điểm: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Ưu: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Khuyết điểm: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Ưu: "Decent seat size. Sorta slept the whole flight."
Ưu: "Just great crew."
Khuyết điểm: "Not comfortable at all and will not book KLM again."
Ưu: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Khuyết điểm: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Khuyết điểm: "Tiny old cramped plane."
Ưu: "The flight attendants could not do enough for you."
Khuyết điểm: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Khuyết điểm: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Ưu: "Speed, crew, and reliability."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "Boarding was very efficient."
Khuyết điểm: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Ưu: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Khuyết điểm: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Ưu: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Khuyết điểm: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Khuyết điểm: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Ưu: "Special treat for King's Day Friendly crew"
Khuyết điểm: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Khuyết điểm: "I missed my flight because of MU"
Khuyết điểm: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"