Khách sạn ở George Town nằm gần Pangkalan Raja Tun Uda

Ưu điểm: We got in at 10.30 am and was told a room will be available only much later as they were fully booked. I happened to take the same lift with the GM, Ms Alison. She was so kind to see if i could get a room as soon as possible and she did! We got checked into our room by 12.30pm. It was so kind of her to make that extra effort! We had a great stay!

Ưu điểm: I like everything about the room. The view is superb and the gym room also tremendous as it is facing the sea.

Khuyết điểm: Breakfast has very limited variety.

Ưu điểm: Bathroom had a big bathtub to relax. Spa was good.

Ưu điểm: We enjoyed staying in the heritage part of the hotel. It really did feel like going back in time. The suite was very comfortable with everything you'd expect from a hotel of this level. The staff in front of house were extremely helpful.

Khuyết điểm: The pool in the heritage section was closed for our entire stay. However the pool at the victory wing was pleasant and not too far to walk. The gym in the heritage section has little in the way of cardio equipment but again, there is a full range in the gym in the other section.

Ưu điểm: The heritage and history of the hotel, the location and friendly and warm staff

Khuyết điểm: more Options could be available in the room service menu. But disappointed that while making the booking on bookings.com it did not mention that the heritage wing was undergoing renovation.

Ưu điểm: The architecture of the building, the very spacious bedroom and bathroom, the view.

Khuyết điểm: For a hotel of that standard ( and price), I would have expected a better service. The toiletries are basic( as an example, Shangrila in KL have l Occitane), we had to ask for a com and a shaving kit. They don’t do complementary cocktails anymore so instead they give soft drinks and fruit but again we had to ask for the fridge to be replenished. It feels like they cut down the privileges as much as they can in order to save money. The breakfast is adequate but not woaw( again Shangrila in KL has not only a better selection and of better quality). We could hear people slamming doors, dragging furniture. It is not well isolated probably as it is an old building. The choice of channels are quite limited. On the whole we had a nice stay and we are glad we went as there was a 40% off . I would never pay full price for that quality.

Ưu điểm: The room is spacious with a balcony! The pool and the poolside are awesome. The spa is also very good!

Ưu điểm: Breakfast wide range of choice standard fare

Khuyết điểm: I had dinner buffet the experience very disappointing seafood was not fresh and nor was it cold other dishes on offer standard. For the price I was disappointed . Would not eat there again.

Ưu điểm: Nice room

Khuyết điểm: None

Ưu điểm: Beautiful setting with rooms overlooking the sea . We really enjoyed the pool area and had food there a few times again looking out at the sea . Definitely a lovely place to stay .

Ưu điểm: Such a beautiful hotel!

Khuyết điểm: The service at the restaurant and pool could be improved

Ưu điểm: Staff responsiveness. I inadvertently left a personal item behind and it was delivered to my home address in PJ the very next day after I called to check on the item left behind.

Khuyết điểm: When I called the "butler" phone line, I was requested to call another number to respond to my request. I expected the "butler" line to be able to deal with all requests.

Ưu điểm: room was clean

Khuyết điểm: We arrived hotel around 3pm but still didnt prepare our rooms. How come check-in took more than 40 min and not so many ppl there around 3pm and staff just said to me "wait cause room hasnt prepared yet" Also, after 40min, I approached to staff first to ask my room status and they didnt explain to me when we can have breakfast and time and even no basic explanation for the hotel facilities. Moreover, right after booking my room, ur staff was calling me and promised with me to arrange the room with better view but my room was at level 5 and view was blocked by some weird round shaped structure. Anyway, check-in was the worst experience for me.

Ưu điểm: Địa điểm tiện đi vào khu phố cổ và các trung tâm thương mại

Khuyết điểm: Không hài lòng về dịch vụ vận chuyển hành lý lên phòng.

Ưu điểm: Very nice hotel - location , staff , speed , helpful information , breakfast , ! Wonderful downtown location with lots of happenings nearby ( hawker food , restaurants , bars , super markets , bus terminals ) Friendly staff from doorman , reception , club floor manager , restaurant serving staff ... all are very well trained in hospitality as we can feel the pride in their work . Speed is very important and it is not only the service or check-in / check/out , the elevators too ( nice , big and 4 of them ). Everyone in this hotel is trying to help you with anything you may need when you are staying here - lots of helpful information for tourist like us ! Breakfast - do not miss this as it turned out to be very balance with local , western and good quality !

Khuyết điểm: Not sure why the night light blinks even we switched them off .

Ưu điểm: nhân viên thân thiện, bữa sáng tôt, vị trí thuận tiện

Khuyết điểm: phòng nhỏ, bathroom và toilet nhỏ, nhân viên dọn phòng không thân thiện và ngày tôi ở hôm đó báo cháy suốt 1 tiếng không dứt, nhận viên nói không có gì nhưng công an và cứu hoả đến khám khách sạn rất đáng sợ

Ưu điểm: The hotel is situated in a very central location, surrounded by malls, convenient stores, and restaurants. The room was spacious and modern, the bathroom was pretty functional, and the wifi worked fine. The bedding was comfortable enough, although we just couldn't find a comfortable pillow to suit our preferences). There was also a rather limited option on the TV. The gym is really well-equipped (we didn't see the pool). Lots of indoor parking space. The staff seemed friendly and eager to help. We were pleasantly touched to find a birthday cake waiting for us in our room on my birthday, that was a really nice touch. If the hotel can address the cleanliness issue, we will probably return again in the future.

Khuyết điểm: Upon arrival, we were shown to a very dirty room, where there was a lot of dust everywhere (on the surfaces, tissue box, bedside tables, bathroom counter, etc). There was also hair in various places, including on the fridge counter, the bathroom counter, on the floor (both in the room and bathroom), even one stuck on the armchair! (It should be noted that the hotel did send someone to clean our room as soon as the issue was reported.) But the most disgusting thing of all was the grime just underneath the shower door, as bits of dirt would fall out every time the door is moved - gross! We had to try to spray it clean - MULTIPLE TIMES - and it still wouldn't all come off because what it needs is a good and thorough scrubbing! For a 4-5* hotel, this must have been the most disappointing level of cleanliness that we've ever experienced anywhere in the world! We hope that you'll be paying closer attention to hygiene side of things from now on.

Ưu điểm: Excellent location right next to a shopping mall, stylish hotel, friendly staff, clean and spacious room.

Khuyết điểm: Check-in and check-out time takes quite long

Ưu điểm: The facilities are well maintained.

Khuyết điểm: No issue

Ưu điểm: Everything...

Khuyết điểm: Nothing else.

Ưu điểm: Vị trí và giường rất tuyệt

Ưu điểm: The location

Khuyết điểm: The breakfast arrangement and choice is lesser . For family room , should not arrange the extra bed heading to main door

Ưu điểm: Cozy room. Comfortable bed. Professional staff, responsive to any queries. Hotel is located near malls, supermarket & local eateries. Worth to recommend for a great stay in Penang!

Khuyết điểm: 1.) TV display picture is shadowing and blurry. Quiet bothering for my long stay (10N) in the hotel. Were informed by service center, due to the weather. Why simply said due to the weather, which perfectly fine for Penang in Jul-Aug? Later-on the technician came, said something wrong with the TV, need to be fixed. He then arranged to move us into a new room. 2.) Complaints to housekeeping about my room that was not well-cleaned, esp. floor & carpet was dirty. Request to change the bed-sheet were also not addressed. Was informed that the cleaning staff they assigned that day was still newly-employed. Aren't you supposed to make sure that the staff was well-trained beforehand?

Ưu điểm: Was welcomed by friendly and efficient staff. Housekeeping was excellent. Location was perfect, famous food place just within walking range. I had a wonderful stay.

Ưu điểm: I felt secure, and the people staying there were really friendly

Khuyết điểm: Staff were not helpful about the laundry. I asked about laundry and was told there was none, however I could see it below where the bathrooms were. Overall, it was pretty good.

Ưu điểm: Great location and the staff is really friendly! Free water refill and tja cafe downstairs is also really nice with great breakfast.

Ưu điểm: The location was great, staff were very friendly and helpful. The rooms were good size and it suited me perfectly for the trip.

Khuyết điểm: It would have been good to have a sheet for the bed to sleep under, on arrival it was a velour blanket which is not very suited to the climate. When asked I was given a fitted sheet to sleep under, it did the job but not ideal. Also the WiFi wasn't very good, very in and out of reception.

Ưu điểm: Bad room Sounds from pluming from bathroom Bad smell

Ưu điểm: Fantastic wee hostel in Georgetown. Easy location to get to and from. Staff are really lovely and helpful. The muesli for breakfast is seriously tasty.

Ưu điểm: The cafe is lovely with good coffee and the staff are really helpful and nice. New sheets and towels were great, comfy beds (although wobbly if your bunk mate keeps moving)

Khuyết điểm: Bathrooms for the female dorm are outside so very warm and lots of mosquitos, there isn't much room in the dorms for suitcases and packs so when the dorm is full it's very cramped. The hostel is split across both sides of the street and fresh hot/cold water is only available on one side so you have to keep going back and forth to fill your water bottles. The location is a bit more of a walk from the main attractions in Georgetown, but conveniently close to the mall if you need to get money out or grab supplies. I probably wouldn't stay here again as there are nicer hostels in more convenient locations.

Ưu điểm: Nhân viên dễ thương thân thiện phòng ốc sạch sẽ Phòng hostel ở 1 phía khác nên không giống hoàn toàn trong hình tuy nhiên không gian chung vẫn khá thoải mái

Ưu điểm: Location is perfect, komtar can be seen from entrance, just look up! Near to almost all town attractions.

Ưu điểm: The place is quiet and peacefull, well decorated. The staff can help you with anything.

Khuyết điểm: Hard to meet people since there’sbarely Anyone in the common room

Ưu điểm: The room was comfortable enough.

Khuyết điểm: The room was comfortable enough but when we booked it didn’t say that the bathroom was unattached so it was a not so pleasant surprise to find out that much later and plus we payed 100 bucks for that. It will be better if that was mentioned in the room description.

Ưu điểm: I love the staff attitude, the cleanliness, the environment, the location is so convenient too, just love the stay.

Khuyết điểm: Everything was fine, but the pool with fishes in it kinda stinks, not very strong smell just a mild one, not suitable to sit there I suggest

Ưu điểm: Good location. Fair price for what you get.

Khuyết điểm: I stayed in the dorms, and the cozy and nice pictures of the building that you see in the adverts are only for the private rooms, the dorms are located in another building, which wasn’t as nice as the main one. The dorm is in the second floor and the bathroom is located downstairs, so it’s quite uncomfortable. The room wasn’t soundproof, so if there’s people in the coffee shop downstairs, you’ll hear them as if they were in the dorm.

Ưu điểm: Comfy beds, nice pool

Khuyết điểm: Breakfast crowded and not clean

Ưu điểm: location

Khuyết điểm: heavy traffic

Ưu điểm: Nice location, easily accessible to other amenities like shopping mall and local food. Great Breakfast

Khuyết điểm: N.A.

Ưu điểm: Nhan vien phuc vu tot, than thien. Bua sang ngon va gia ca hop ly

Ưu điểm: Quite close to central george town

Khuyết điểm: Didn’t have hair conditioner and shaver because the hotel is 4 stars, right?

Ưu điểm: Good location and helpful staff

Khuyết điểm: Pricing could be a little lower

Ưu điểm: Room is modern and clean.

Khuyết điểm: Woken up at 5am by mosque call. Should have better window sound insulation as I was on 16th floor. Western breakfast options are poor - no natural yoghurt, no granola, terrible coffee.

Ưu điểm: I liked the staff. They were friendly and helpful.

Khuyết điểm: I did not like the room. It felt bare, empty. There is much room for improvement. We got a corner lot but we did not feel that the room fulfilled our expectation. The furnishing was the bare minimum. And it was also very dark even with the lights on. I had no option to brighten the room further.

Ưu điểm: The front desk people are nice and warm. The concierge people are so helpful.

Khuyết điểm: The fridge is above the area where I left my luggage. I almost got hurt several times bumping my head. During the stay, one of the fridge cabinet hinges came loose. This makes the situation worse and I felt more vulnerable. I wish I was put in the higher upper floor. Mine is 1916 and the view could have been better like my friends who stayed on the 29th floor.

Ưu điểm: Room was spacious, comfortable and clean. Good location.

Khuyết điểm: The auto parking system was unique and good. Unfortunately, it didn' work well with the access cards not working 3 out of 4 times when we had to access it. More improvements need to be made.

Ưu điểm: Comfortable beds, nice well equipped gym, central location in the middle of Penang city center and next to the Prangin and First Avenue malls

Khuyết điểm: The pool doesn't get much sunlight

Ưu điểm: Very clean sheets.. comfy bed and pillows

Khuyết điểm: No kettle in my room

Khuyết điểm: The indian male staff was so rude to me name Daya when i step in the hotel in the early morning. Spoil my mood for the trip

Ưu điểm: Very friendly and carring staff.

Khuyết điểm: The hotel is in dire need of repair. The carpet has never been dry-cleaned - it's totally covered with old stains. On the ceilings in the room and bathroom there are big traces of roof leaks. Artificial grass on the terrace (on the photo it seems to be natural). The terrace has to be painted (the paint has bloomed from the heat and humidity long ago). The sea-view rooms are very noisy (they face the busy road). The air conditioning system seems to be never cleaned - everyday I woke up with a headache (I'm very sensitive to an indoor air quality). The bed is too short for a tall (180 sm +) people. The car-park is under the straight sun (the car there turns into a hot oven by 10:00 a.m.). Honestly, I regretted that we've paid 4 days of stay in advance. If we hadn't made that mistake, we would have moved somewhere else after the first night.

Ưu điểm: Bed was very comfy

Khuyết điểm: Reception so so, dried leaves not swept away from entrance ..untidy appearance. Floor creak too.

Ưu điểm: Very friendly staff, clean and comfortable beds

Khuyết điểm: Wi-Fi connection could be better

Ưu điểm: The comfy bed

Khuyết điểm: The hotel is quite messy with lots of construction going on. I left my facial wash in the bathroom and called back on the same day. The staff picked up my call promised to check and call me back but no news since then. Very disappointing.

Ưu điểm: The location and the parking area

Khuyết điểm: The internet was so slow

Khuyết điểm: Dont have a mirror for make up purpose

Ưu điểm: simple and affordable yet luxary

Khuyết điểm: none

Ưu điểm: the deco of the room.

Khuyết điểm: toilet bowl quite dirty.

Ưu điểm: Location

Khuyết điểm: Not too clean, building is old