Food could have been better..
Overall good experience with just the JetBlue Qatar should have kept the checked in luggage at the Boston Airport while rebooking the missed connection to MSP. That made it extra hard on passengers to carry their luggage to hotel and back and check-in again.
Check in was night mare the checking agent was extrude I will never travel with Qatar airways because of him Moayad god will punish him for this bad treatment he made my trip very sad
I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Khuyết điểm: "Everything was just great in their business class."
Ưu: "Crew professional. Clean. Safety and security and health prioritized."
Khuyết điểm: "food could have been better."
Ưu: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Khuyết điểm: "Heating and serving food in plastic containers."
Ưu: "All okey except earphones issue .. doesn’t works to be connected"
Ưu: "Business class is the best"
Ưu: "Entertainment was good. Crew were fine."
Khuyết điểm: "Food was terrible."
Ưu: "The crew was amazing. Made traveling with infant little less harder."
Khuyết điểm: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Nothing"
Ưu: "Qatar is awesome. Amazing service and great new planes."
Khuyết điểm: "All good"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Khuyết điểm: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Khuyết điểm: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Ưu: "Good staff and service"
Ưu: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Ưu: "Flight was on time"
Khuyết điểm: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Ưu: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Khuyết điểm: "The seats were very tight and the food was okay, but the staff was great."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Comfortable, on time"
Ưu: "The Crew The food"
Khuyết điểm: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."
Ưu: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Khuyết điểm: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Ưu: "The Qatar Airways price."
Ưu: "Excellent travel with Qatar Airways"
Khuyết điểm: "Only thing is security was too tight at Doha Airport"
Ưu: "Good legroom, friendly crew."
Ưu: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk."
Ưu: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Khuyết điểm: "Am satisfied with the services but free wifi was not there ;-)"
Ưu: "On board crew are excellent."
Khuyết điểm: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Ưu: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Khuyết điểm: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Ưu: "Actually I can't even explain everything is good"
Ưu: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Khuyết điểm: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "Qatar airways 3 hrs short flight was spectacular at all levels"
Ưu: "New planes, Excellent Service"
Khuyết điểm: "Meals could have been better"
Ưu: "On Time good service"
Khuyết điểm: "Serving alcohol on board"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "The staff was good and food as well had a great trip"
Ưu: "Crew was great. Leg room good on 787"
Khuyết điểm: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline."
Khuyết điểm: "Good was not good"
14 crew member was working on the plane . Salad provided was frozen upon distribution.
Definitely the first and last time I will fly on this airlines or taking any connections through Dubai airport again. They have no clue about professionalism, attitude problems with every body on the plane and airport, I won’t recommend it to anyone and I will make sure I will sue the airlines and Dubai airport.
One of my checked luggage was torn when received. I had to go through claim process. They asked for original receipt which I had by chance and reimbursed the cost.
A bigger plane would’ve been perfect 787 or A380 but 777 is tight
I would say that Emirates rates high in every category. If I could fly with them on all my international flights, I would not ride with any other airline.
They claimed no fees to change ticket flight yet they made me pay 400 dollars to change the flight date. Very very very expensive for no reason.
Khuyết điểm: "Overall experience turns exceptional great when crew is friendly, understandable & helpful. My overall experience on this flight from CAI-DXB on Emirates was great because of the wonderful crew, on top was their Supervisor/ Adel A.Hamid El-Hareth. On the contrary my decision after an experience with Emirates on board from DXB-LAX, was never to repeat it due to Crew Supervisor, she was British, she was there on board I guess to teach everybody disciplines with a tone !! Someone exceptional to meet once in life but it may bring you to a decision along with other factors not to fly again with Emirates to LAX. Thanks for your professional follow up Regards, Dr. Karim Ali"
Ưu: "Emirates staff are very professional"
Khuyết điểm: "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
Ưu: "I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful."
Khuyết điểm: "It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot."
Ưu: "Lamb and chicken were good but kids didn't like the kids meals.."
Khuyết điểm: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Khuyết điểm: "No it was good"
Ưu: "Jenna our crew member was amazing. My wife and I traveled with our 5 kids ages 8, 6, 4, &11month old twins. Thought it would be a total nightmare but the crew was so helpful and understanding. They made sure the older 3 got their infotainment system working and setup the bassinets for the twins."
Khuyết điểm: "Stuff not helpful, rude and not helping at all despite us being with a baby"
Ưu: "all is good"
Khuyết điểm: "n/a"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Khuyết điểm: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
Khuyết điểm: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
Khuyết điểm: "Cairo airport: Personnel have no manners. Rude, disdainful security staff who bark at passenges as if everyone is a criminal. Must be related to the Egyptian mindset. Dubai airport: Endless taxiing from aircraft to terminals, endless shuttle rides between terminals. You feel like a rat scuttling through underground tunnels and dismal byways through a wateland of darkness to be spat out at ugly, uninviting entrances somewhere in the bowels of Dubai International. No signs, no knowledgeable personnel to explain anything to you. No attempt at making travelers feel comfortable, no attempt at making the surroundings look pleasant. Must be the culture. The flight itself has wonderful staff, but the airport makes me not want to fly Emirates again!"
Ưu: "the food is excellent"
Ưu: "The seats with enough legs room"
Khuyết điểm: "It was so difficult to find the restrooms. There were few of them in a big airport that made a long line and difficult for kids"
Khuyết điểm: "The flight got cancelled, and it was impossible to reach your customer service. It was the first time to use and last time."
Ưu: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Khuyết điểm: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Ưu: "Everything was good especially the spacious seats and food"
Ưu: "Decent leg room in economy; good entertainment system & food/drink"
Khuyết điểm: "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Khuyết điểm: "Over charged for bags paid $326.00 for one extra bag I call Airline in Dubai they said you have been over charged"
Khuyết điểm: "The screen not working I feel very bored"
Ưu: "I got upgraded to business class"
Ưu: "Entertainment; Food is ok"
Khuyết điểm: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"
Khuyết điểm: "Nothing"
Ưu: "Food and crew were great"
Ưu: "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
Khuyết điểm: "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
Khuyết điểm: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
Khuyết điểm: "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Khuyết điểm: "Kitch design, fat people should not be allocated middle section seats"
Ưu: "Nothing at all"
Khuyết điểm: "Flighet delay"
Khuyết điểm: "All seats are occupied airplane is completely full making it difficult for crew to serve passengers and time consuming to do regular activities."
Khuyết điểm: "Flight was really hot ; i was almost suffocating. They kept the AC closed for an hour till the take off !! Wayer surved was hot ! Disappointing experience unfortunatly!!"
Ưu: "Everything was fabulous.. 10/10"
Khuyết điểm: "Nothing"
Ưu: "The food was horrible. We were served almost an hour late after everyone and not given and option to select our food. I would like some kind of response from the airline service on this."
Khuyết điểm: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Ưu: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Khuyết điểm: "Nothing"
Ưu: "Entertainment and flight information was very good.Service also very good."
Ưu: "Efficiency and friendly crew"
Khuyết điểm: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."
Ưu: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Khuyết điểm: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."
Ưu: "Available movies are great! Food is really good, but if your seat is in the end of the plaine, your choises of food will be smaller (meat plates ends before you get the opportunity to ask for it)."
Khuyết điểm: "Emirates is located in a crowded terminal in Cairo and from the airport entrance to the gate can take you more than one hour. Also, some people in this airport don't respect the queue, so you have to pay attention on your place in the line and sometimes, 'fight' for it. My flight had lots of kids, and even asking the parents to control their kids, it didn't happened. During part of my flight I had a child kicking the back of my seat!"
Ưu: "Both the crew and the persons in reception were really helpful!"
Khuyết điểm: "The bus connection from runway to dubai airport wasn't comfortable. It took 40 mins to get to the airport and still I didn't have a good support to hang onto during the journey (I was standing)."