Transfer in Doha was not easy. We didn’t have any breathing room and we had to rush. We had to a bus for transfer and another bus to board the connecting flight to Chennai. That was bad approach and difficult for older people to climb the steps.
The entire crew was awesome, very courteous and well above the standard. Keep up the good service and I would want to travel more with Qatar Airways.
Ưu: "Amazing crew, super hospitality, conformable sit"
Khuyết điểm: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Ưu: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Khuyết điểm: "Can't think of anything, everything was very good."
Ưu: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Khuyết điểm: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Ưu: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Khuyết điểm: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Khuyết điểm: "Qatar Airways... Never to expect more"
Ưu: "crew was so kind and lovely with our daughter"
Khuyết điểm: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Khuyết điểm: "Again very impressed with Qatar Airways service on the board"
Ưu: "The seat was comfortable, and food was very nice."
Khuyết điểm: "Nothing I could think of"
Ưu: "Friendly crew"
Khuyết điểm: "No alcohol served"
Khuyết điểm: "Seat comfort"
Ưu: "The plane was very new and wasn’t crowded."
Khuyết điểm: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Ưu: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Khuyết điểm: "Nothing"
Khuyết điểm: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Ưu: "great service from flight attendnants."
Khuyết điểm: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Ưu: "Hotel to freshen up was great idea"
Khuyết điểm: "Visa took forever. Ended having only 2 hours at the hotel"
Khuyết điểm: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Khuyết điểm: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Overall services"
Khuyết điểm: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Ưu: "Comfortable, on time"
Ưu: "Thanks for good service"
Khuyết điểm: "Everything was good service food entertainment"
Ưu: "Excellent flight , seats, food"
Ưu: "The Qatar Airways price."
Ưu: "Crew was helpful On Time Flight Clean aircraft Good food"
Khuyết điểm: "seat was not much comfortable"
Ưu: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Khuyết điểm: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Ưu: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Khuyết điểm: "No comment"
Ưu: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Ưu: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Khuyết điểm: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Ưu: "Clean. Friendly staff. Good food. Good entertainment."
Khuyết điểm: "Small cramped seats."
Ưu: "Solid movie selection, good food"
Khuyết điểm: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Ưu: "They had a surprise business class update waiting for me. Wonderful experience."
Khuyết điểm: "Nothing"
Ưu: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Khuyết điểm: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Ưu: "Stuardess verry nice, exceptional"
Khuyết điểm: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Ưu: "Wonderful Experience with Qatar airways, as always."
Khuyết điểm: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Ưu: "Excellent crew and service"
Ưu: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Ưu: "Crew was great"
Khuyết điểm: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "My bag was overweight so o checked online and it said that the charge would be $50, but when i got to the airport in Dubai the charge was $75 with no explanation about thr difference. When we arrived in LA we set on the tarmac foe about 45mins waiting for an open gate. Wasnt the best experience"
Voir avis précédent qui regroupe les deux vols
Better food more confortable seats.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Ưu: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Khuyết điểm: "No suggestions."
Ưu: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Ưu: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Khuyết điểm: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Ưu: "Salimos a tiempo . El business es muy confortable"
Khuyết điểm: "La comida horrible . No se limpian los baños"
Khuyết điểm: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Ưu: "Services is good ."
Khuyết điểm: "Food can be better"
Ưu: "Crew were excellent"
Khuyết điểm: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Ưu: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Ưu: "Flight and the crew!"
Khuyết điểm: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Ưu: "Planes were on time and connections made."
Khuyết điểm: "One bag delayed as not put on flight and food could be better."
Khuyết điểm: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Ưu: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Khuyết điểm: "Not being to help on the ground in Copenhagen with delta issues"
Ưu: "very nice crew"
Khuyết điểm: "my baggage was lost"
Ưu: "Reclinable seats."
Khuyết điểm: "The food!! The lights could be dimmed as it was a night flight."
Khuyết điểm: "Too hot inside the aircraft"
Ưu: "Friendly crew"
Khuyết điểm: "KLM lost one piece of my luggage"
Ưu: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Khuyết điểm: "Entertainment"
Ưu: "The space at my feet with the chair in front was a bit akward."
Khuyết điểm: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Ưu: "Like the overall KLM experience"
Khuyết điểm: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Ưu: "My seat at the window was great and the staff really friendly and courteous!"
Ưu: "Good comfortable seat with extra leg room. Pleasant crew."
Khuyết điểm: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Ưu: "Friendly staff"
Khuyết điểm: "Leg room"
Ưu: "Crew was awesome"
Khuyết điểm: "."
Ưu: "Good selection of movies."
Khuyết điểm: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Ưu: "Everything excellent. Comfortable seats in business."
Ưu: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Khuyết điểm: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Khuyết điểm: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Khuyết điểm: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Ưu: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Khuyết điểm: "there was no lounge close to our departure gate"
Khuyết điểm: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Khuyết điểm: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Ưu: "Good efficient flight crew friendly and helpful"
Ưu: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Khuyết điểm: "The food was okay, not that great."
Ưu: "Cabin crew very pleasant"
Khuyết điểm: "Lost our bags, little sympathy from staff"
Ưu: "newer plane, good staff"
Khuyết điểm: "need better and more food options, more often"
Khuyết điểm: "OLD plane without comfort or entertainment"
Ưu: "Airline staff good and professional"
Khuyết điểm: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Khuyết điểm: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Khuyết điểm: "The bags where damaged from the staff"
Ưu: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Khuyết điểm: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Ưu: "Flight attendants tried their best given what they had to work with."
Khuyết điểm: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Ưu: "Was able to check in online, very convenient and easy to access site."
Khuyết điểm: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Completely impossible connection- especially with delays. Ticket issue online was a nightmare
We’ve been charged for our baggage on the way back although nothing was mentioned on the first flight
The seats are the worst ever. So uncomfortable. I did not have an option for checking in earlier.(day or anytime before). I could make a list of things that weren't to standard but I am trying to forget this experience.
It was a hassle trying to get our bag tagged all the way to Baltimore but apart from that. Everything was good
We did not got our luggage yet. We are waiting.
They need to improve the breakfast.
Ưu: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Khuyết điểm: "I had no complaints - the flight was just what it should have been ie no issues"
Ưu: "Boarding was seemless and nice"
Khuyết điểm: "There was a delay which was communicated, inflight entertainment could have been better"
Khuyết điểm: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Ưu: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Khuyết điểm: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Khuyết điểm: "Flight was bit chilly, though that’s better than being stuffy"
Khuyết điểm: "Being put in standby after we booked 3 months in advance and loosing our luggage"
Khuyết điểm: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."
Ưu: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
Khuyết điểm: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
Khuyết điểm: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Khuyết điểm: "Food and entertainment low only because they weren’t included. Flight experience was very good. Left a little late"
Ưu: "Low cost and they were on time."
Khuyết điểm: "I am under the impression that any international flight exceeding 6+ hours are supposed to serve food. This was not the case. Food was only served to people who had ordered it. Not even a glass of water was served."
Ưu: "The movies and the leg room seemed better then normal"
Ưu: "Iberia was a pleasant surprise!!! Excellent airline"
Ưu: "Extremely comfortable and was served lots of delicious food"
Khuyết điểm: "My touch screen froze at the beginning and I couldn't use it at all for the entire flight. Then I tried to use the headphones, but they crackled so loud in my ear and didn't work either."
Khuyết điểm: "There were delays at Heathrow due to fog. Rather then backing up all planes by an hour or so, BA gave our plane away. We experienced a 6 plus hour delay. So after flying for nine hours from the U.S. overnight to London, we had to sit around the airport, while watching other planes take off on time. We got in so late to Madrid that our hotel room that we reserved months earlier was given away. After being awake for over 24 hours we had to walk around Madrid at 11:00 pm at night, looking for someplace to lay our weary heads."
Khuyết điểm: "dirty bathrooms, little space, the crew seemed tired and a"
Ưu: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Ưu: "Entertainment selection was good."
Khuyết điểm: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
Ưu: "Entertainment choices were ok."
Khuyết điểm: "no leg room."
Ưu: "Great flight overall. Good food, pleasant crew. Easy boarding process"
Khuyết điểm: "they had fancy touch screen TVs that at the beginning of the trip showed all the movie options... They then never activated during the entire transatlantic flight after takeoff."
Ưu: "The crew was not the worst crew."
Khuyết điểm: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Ưu: "Excellent treatment"
Khuyết điểm: "Delays delays delays!!! Terrible!! We were waiting 7 hours!! No compensation was offered!"
Khuyết điểm: "Felt like a sardine in a can."
Ưu: "Quick, comfortable flight. Lovely crew."
Khuyết điểm: "Food and beverage only available for purchase, nothing complimentary. No entertainment."
Khuyết điểm: "Very limited room to move. Rather impersonal"
Ưu: "Flight time and efficiency was fine."
Khuyết điểm: "BA doesn't give food. Must purchase... No problem!! BA doesn't accept USA or China CC or debit. I was starving! After using on earlier flight, I knew I could use Apple Pay. Old, dumb, inconsiderate, rude flight attendant wouldn't even attempt trying alternative payment. She humiliated me. I was uncomfortable, embarrassed, hungry, and furious the entire flight. Never ever again! British Airways is incompetent!"
Ưu: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Khuyết điểm: "it was perfect"
Khuyết điểm: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Khuyết điểm: "Mala atencion al publico, de parte del personal en el aeropuerto en madrid, pésima educación para solucionar problemas."
Khuyết điểm: "Cabin crew very unhelpful and unfriendly. Food terrible. Entertainment very lackluster and obscure."
Ưu: "Crew were great. On time. Smooth"
Khuyết điểm: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Khuyết điểm: "They claimed my reservation had been cancelled, I had to call the airline, they showed I was still confirmed. this wasted a lot of time and i almost missed my flight."
Khuyết điểm: "Crew"
Khuyết điểm: "Iberia should do something about its check-in process, it seems way below the industry standards. 1. Online check is only worth if you don't have any luggage. If you do, there's no point of doing that, because there's one line for both check-in and luggage drop off. 2. If you arrive to the airport 1h45min before the flight (LOCAL flight!!!), you'll be among the last ones to check-in, because you will spend about an hour in the line (there's just two people at the register: one for economy and one for business). In the end everyone in the line will get checked in (thanks for that), but the flight will be delayed and Iberia will blame the security (which takes 5 min to pass, unlike the check-in process."
Ưu: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Khuyết điểm: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Ưu: "Good food, great crew and service. Enjoyed the entertainment options-- plenty of choices. Smooth, comfortable flight."
Khuyết điểm: "I have to say with all sincerity that my pre travel experience was horrible. Two day before my flight I got an email saying my flight had changed. Over the next 2 days I spend 7 hours on the phone with Vamaya, Iberia and Finnair and no one could seem to help me. The story always changed and I was given crazy false information. I was even told my flight was changed to 8pm on departure date when it actually was leaving at 4:40 pm. I am glad I got to the airport early. I had to to deal with all my problems. In 30 years of travel I have never had an experience so frustration. I would love to speak to someone at Kayak."
Khuyết điểm: "They change the flight departure times on connection flights three time without notifying us. Because of that, we lost a connection flight between Paris and Seville. We had to spend the night in an airport hotel and buy new tickets for a morning flight. We lost our car rental reservation and hotel reservation in Seville we made 2 months prior with the consequent 50% increase in rate when we reissue them the day of arrival. WE WERE NEVER REIMBURSED. What is worse, there customer personnel at the airports (Paris and Seville) were rude and careless. They told us to file a complaint thru the website in Spanish because they did not know the address of the English site and because they said '"in Iberia customer service, nobody reads English"."
Ưu: "The fact I got home."
Khuyết điểm: "There was around a 6 hour delay and we had very little info as to what was happening next."
Khuyết điểm: "This was American Airlines, not Iberia. Flight was supposed to leave at 9:45 pm but was delayed to 10:30 pm. At around 10:45 the flight was delayed again. At around 11 we were told that our pilots were too tired to fly and two other pilots might fly us but we wouldn't know untill 12:30 am. At 12:45 am we were told the back up pilots refused the trip. American Airlines has no back up plan for this apparently and the flight was cancelled till 9:30 am the next day. It was 2:00 am before I received a hotel voucher. Overall terrible experience."
Ưu: "We didn't die"
Khuyết điểm: "Entertainment was not awesome at all. Flight attendant was in a bad mood, spilt soda all over my girlfriend without an apology and truly did not care."
Ưu: "Comfortable great crew, great experience for first time flight with them"
Khuyết điểm: "Seats are horribly close together. The lady in front of me reclined her seat and I had hardly any room. Extremely tiny seating area. Do not recommend."
Ưu: "Was not full"
Khuyết điểm: "Out dated plane. Poor boarding process, bad service horrible food"
Ưu: "The price!"
Khuyết điểm: "Never on time!"
Ưu: "Got me where I wanted on time"
Khuyết điểm: "Toilet was disgusting, crew spoke over the pa and could not understand a thing, entertainment was an old in the back of the seat player very slow and bad picture. Breakfast was a piece of bread."
Khuyết điểm: "Not a fan of the elevator music they play. Unnecessary"
Ưu: "Boarded late but arrived early. Nice easy flight."
Ưu: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
Khuyết điểm: "Not many toilets serving the back of the plane."
Ưu: "The price"
Khuyết điểm: "Some of the crew was very rude, food was bad forca 9 hr flight!!!"
Khuyết điểm: "Boarding time notification and check luggage’s cost"
Khuyết điểm: "40 minute delay, slow boarding, inoperative lavatory, sitting in row 4 and crew dis not allow me to use forward lavatory, dis not bring requested food"
Ưu: "FGood, kind staff. Efficient y throughout"
Khuyết điểm: "Small seats"
Ưu: "Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it."
Khuyết điểm: "It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful."
Ưu: "The fly attendant was very nice and helped"
Khuyết điểm: "The worst experience ever, they charge $190 extras"
Ưu: "Check in at airport staff Alba was very nice and helpful. Airplane crew was friendly but some of the air hostesses push their way through the pushing customers"
Khuyết điểm: "Needed my family to be together at flight. Customer service was useless and did not help to resolve the problem. It was only resolve at last minute at the airport check in. Jose the supervisor at sift 10!am was like a robot about the allocation sitting. Did not understand personal circumstances to have a family flying together on a 9 house flight. Customer service is generally useless and a very unpleasant experience, the new seat charges and the inflexibility is making me wonder if I will choose air Europa again for my flights from the US. Flight was also delay due to some lugage delays. Pretty messy experience overall."
Khuyết điểm: "A low cost company trying to compete with bigger company and prices too high for what you got."
Ưu: "Although I was able to board the airline didn't have my name or reservation number or anything... it was like i never purchased a ticket. I had to wait until the plane was boarded and hope that someone didnt show up to get in the plane. This was the first leg of other connections to go to Amsterdam and it was too close to ruin my complete itinerary."
Khuyết điểm: "I did not appear in the airline system"
Khuyết điểm: "A two-hour fog delay in London assured me that I wouldn't make my connecting flight to New York. Both the Air Europa desk attendants at the airport and the customer service agent on the phone took no action, telling me simply that they would take responsibility in Madrid, where I had a layover. Sure enough, I missed the connection, and the Air Europa staff in Madrid were even less helpful, showing practically no problem-solving ability and even less empathy. In the end, I couldn't leave Madrid until 24 hours later and had to cancel half of my weekend plans in New York, frustrating friends and family who were expecting me. Overall, this was a nightmare experience. The indifference shown by Air Europa staff was outrageous."
Ưu: "Hello Dear, I am writing this message while God only knows how deeply hurt and feels descriminated I am.. Please listen carefully to my below story that happened while my flight from Milan - Madrid ___ Madrid - Miami. I traveled on October, 16th from Miami - Madrid and while checking in to this flight, the gentleman on Air Europa check in desk , required me to pay for my luggage and my iternary already stated that my ticket allowes me to have one bag in cargo and one carry on baggage on board. After I met with the station supervisor and showing the receipt, she understood my rights and proceeded professionally checking me in and I made my flight perfectly all the way to Malpensa, Milan.. On October, 23rd, I was about to make my flight back from Malpensa, Milan - Barajas, Madrid to connect from Madrid to Miami as scheduled.. I proceeded in Malpensa ,Milan Airport to check in area number 5 on terminal 2, where Air Europa flight# UX 1066 is stationed to check in the PAX on this flight. Politely I asked the lady if it's possible to be seated by any emergency exits as I am ex - commerical 1st officer for almost 8 years and I will be able to assist in case of emergency, as I am familiar with evacation procedures.. she informed me that I have to pay for this service.. i totally understood and I didn't comment, while the lady reaction and the way she answered me, was really disrespectful.. Then she asked me to pay €150 for my luggage and I explained the same that happened in Miami airport.. but this time I was deeply disrespected by telling me YOU GO TO TICKETING OFFICE OR YOU WILL NOT TRAVEL...i asked the lady to speak to the supervisor.. the supervisor came after awhile and she was very kind, polite and helpful.. but she kept insisting that I have to pay for my luggage, even I showed her the flight iternirary staying that ONE LUGGAGE IS ALLOWED ON BOARD - 1ST BAG IS FREE - 2ND BAG COST $100... and I had only one bag... Then she saw the receipt and while reading it, another lady from the check in station needed the supervisor help, so she left and I found myself speaking to no one, except the lady who is in charge of my checking in process. Then I told her that it's not fair to pay for something that I already paid for. No one in life can imagine how rude, impolite and discriminating she was.. specially speaking to her colleague in Italian carrying a conversation that I can't understand at all.. but I was able only to understand one thing she mentioned many times while angry... ( La Arabo ).... Yes I am Arabic person from Egypt that love the world from east to west, South to north... and I am living in The United States Of America with a beautiful family that have friends from different cultures, religions and races... But I felt really discriminated at this point when she mentioned ( La Arabo ) many times.... Then she looked at me saying OK AIR SIR ARE YOU GOING TO PAY FOR YOUR BAG OR YOU ARE OK TO MISS YOUR FLIGHT ?"
Khuyết điểm: "I honestly told her (( SHUU )) because yes, I was feeling very disrespected and discriminated.. so it's fair enough to tell her (( SHUUU )) as I was looking at someone who is still discriminating people in 2017..Then I told her where to pay ? She directed me to the TICKETING office.. I went there and was really very sad.. not for paying, for how come someone can treat a customer like that... or even a human..then when the gentleman asked me for the credit card, I dropped it on his table.. Yes I know that I did it not in a nice way.. but then i apologized to the gentleman.. and you can ask him that I told him that you have nothing to do with this.. and I should apologize.. he gave me the receipt that I still have it that prove paying €150 for my luggage.. I went through security and then proceeded to my gate with a huge feeling of happiness that I will see my family in the U.S soon after a long trip.. The craziest thing even happened while I was proceeding to the boarding gate, the lady took my boarding pass and informed me that I am not allowed to board the airplane for security reasons..What???? Why??? What did I do??? No one talk to me... The lady who was checking me in earlier was turning her face and smiling.... can you imagine?????? Can you imagine the abuse????? Then I told her what did I do ??? I am not a bad person to not be allowed to board the airplane... I don't carry a gun or anything that threatening the safety on the aircraft.. and you know What?? I started to cry while I feel that I am deeply discriminated.... they told me that the captain has the rights to refuse you being on board... Again, as an EX Commercial Pilot, I know very well that for security and safety reasons for the aircraft, the PIC has the authority not to accept a passenger on board, in case that this pax is threatening the airplane verbally, visually, mentally and physically by showing any extreme illness symptoms that would put the life of passengers on board in danger.... DO I AM ONE OF ALL THIS?????? I am someone who is never being in a police department for any criminal purposes and never threatened any human being life... so why I am not allowed to board the aircraft and go back home to see my family and go to my work that I gain my salary from, to pay my taxes to the country that I am resident in, The United States Of America.. And if you are planning to decline my boarding process, why would you let me pay €150 for the luggage???? Isn't it really unfair???? We all work hard to afford our living... so why to do this for me whime I am leaving my family in America to travel for business to afford living for my family.... it's not fair by any meaning or language...."
Khuyết điểm: "Delayed for full day today n Madrid did not get put on the next flight but flights that were much later:("
Khuyết điểm: "The seats were very uncomfortable for a long flight. There was also no air circulation so it was extremely hot. The fact that we had to pay for internet is ridiculous. How much more money are these airlines trying to pump out of us? I will not be flying with air europa in the future."
Ưu: "I guess not being in the middle seat since there were none and having a seat to myself."
Khuyết điểm: "There was a delay getting into the plane and then it was still super hot in the plane. Also baggage wasn't clear in terms of buying checked in baggage."
Ưu: "Everything worked reliably (with one exception). The flights actually arrived earlier than expected. A plus."
Khuyết điểm: "The audio in the in-flight entertainment system did not work (at all). A minor annoyance overall, since you usually sleep on overnight flights anyway."
Khuyết điểm: "Look tasted old and greasy"
Ưu: "On time and a nice crew."
Khuyết điểm: "Terrible food, entertainment, seat and amount of leg room."
Ưu: "Overall the flight was fine."
Khuyết điểm: "My connection in Madrid was bad. I arrived at gate E82 and had to get to A8. Terminals are laid out sequentially and it was quite a walk, with a passport check before the B terminal. Even with an hour and a half layover I had no time to spare going straight there."
Ưu: "Smooth, quiet overnight flight with few interruptions."
Khuyết điểm: "Air Europa app let me down, generating boarding passes that didn't work at security. Sent unexpectedly to counter by passport agent."
Ưu: "Friendly staff. Good proportion of quality-price for the airfare. Pleasant ride on a Boeing 787 Dreamliner, with features like the electronic dimmers on the windows."
Khuyết điểm: "One hour into flight, the entertainment system shut down. The flight attendants tried their best to revive it, and managed to do so after 3 or 4 hours. All passengers applauded."
Ưu: "Friendly staff. Good proportion of quality-price for the airfare."
Khuyết điểm: "In BCN airport, too few counter clerks to deal with a long line of passengers boarding for multiple flights."
Ưu: "The tvs on this flight worked, and they gave you water when you asked for it."
Khuyết điểm: "Our flight from Barcelona on Air Europa took off late (because they shuttle you out in groups of 40 to the tarmac to board the plane). We arrived in Madrid and about 37 Boston bound passengers had to make a mad dash through the airport from terminal E to terminal A... a 22 minute dash. When we landed there was already "final boarding" listed. ( It would have been nice if the told us they would/could hold the plane). afyer our sweaty group arrived, we were stuck on the tarmac an additional 55 minutes because of traffic."
Ưu: "The plane was new and clean. Flight staff was pleasant."
Khuyết điểm: "Late take off and almost missed connecting flight to US. The connecting flight was at the very farthest gate from where we entered the terminal. Saw many AE passengers from my flight with disabilities and children struggling to make it to their connecting flights in Madrid."
Ưu: "it was very good in general"
Ưu: "We had no problems with boarding on time or checking our bags. Some reviews were upset about the in-flight entertainment (or lack thereof) but Netflix has a download option now and I pre-planned and binged an entire series on the flight. I didn't eat the food on the trip to Europe but on the way home I had the veggie pasta, wine, coffee and the pizza snack and it was all basically on par with other airplane food I've had. The attendants were also all fantastic and polite and helpful."
Khuyết điểm: "The seats could be more comfortable and I don't love paying to choose my seat but these are small things in the grand scheme of it all."
Khuyết điểm: "The employee at check in in Italy was not nice"
Ưu: "Crew were simpatico and attentive. Seats OK, but not lie flat, Food was fine althoug not excellent. Good price for a business class MAD SJU."
Khuyết điểm: "Boarding in Madrid was horrendous. After asking us to board the plane then held us in the "chute" standing up for 1/2 hour. Could have waited inside the terminal seating down! Entertainment in business was from the last century - no individual screens. An Ipad was handed to us resulting in a bunch of cables surrounding us through the entire trip."
Ưu: "After reading the reviews I was apprehensive about our flight. The crew was efficient, considerate and well spoken. The airplane was clean, entertainment good, and even the two meals were decent. I would recommend based on the flight."
Khuyết điểm: "Miami airport is dirty and the food options past security are abysmal."
Ưu: "The flight was ok. The bording gate was very far."
Khuyết điểm: "The whole flight there were commercials in the personal tvs. Without beening able to stop them."
Khuyết điểm: "Damaged my bag on departure Waited 2 hours for my checked in bag to come out on arrival"
Ưu: "The entertainment was excellent and the food plenty and good"
Khuyết điểm: "I had an isle seat assigned to me at check in, however I strongly feel discriminated against by your stewardess Sylvia , after she made me move so another young lady could have an isle of 3 seats all to herself. The made me food to another seat (50 something) when I know I didn't have that seat. I would never recommend this airline - I travel often and plenty and have never been so humiliated and made to feel less than. They way I was asked to move was as if I was a disturbance , as if I sat next to the pilot of the plane ....it wasn't even offered an apology or asked kindly. It's unacceptable."
Khuyết điểm: "Any long flight should have provide wifi for its passengers."
Ưu: "The movies I watched"
Khuyết điểm: "The time it took to board the plane- we also had depressed seats. I will never fly air Europa again."
Ưu: "Cabin crew were very nice"
Khuyết điểm: "3 hours late boarding,apparently toilet repairs were underway,[lane was at the gate. Cabin A/C in our section was very very hot,why ? Idont know"
Ưu: "I'm six feet tall with long legs and I was actually comfortable for the flight. It was nice for a change."
Khuyết điểm: "It was a connecting flight for a lot of people but the crew didn't say where to go for connections. I know that's not really their job, but many people (ourselves included) were running through the airport to first find then travel to our connections. A simple "go right for connections" could have sufficed because in a very un-airport-like move, there were no signs about connections, just gates, and our boarding pass for the connection said Gate ABC--which meant it was either Gate A (60 options), Gate B (60 options), or Gate C (60 options) and Gate A was slightly left and the other two were about a 30 minute run/walk. We had 45 minutes between flights, which we thought was reasonable, but we spent 15 of them trying to figure out where to go and asking airport employees who said follow the gate number and when we showed them Gate ABC, became confused because there was no gate number."
Ưu: "Seats were cushy. Food quality was ok."
Khuyết điểm: "Seats too close together. No power jacks. No entertainment."
Ưu: "The airplane was neat and the crew nice also, I don't have complains about that."
Khuyết điểm: "Too little space between seats, always has the person behind putting their knees in my back! Also the food is not that great, and had to pay even for the earphones!"
Khuyết điểm: "The flight was delayed 2 hours"