We were traveling first class and we liked the idea of selecting our entrée before we boarded the flight.
No complaints. Good overall.
The crew was amazing. The plane was crowded but I guess flying around Presidents week causes that
Great flight attendants!! Also,pilots keep in touch with passengers ie time to land weather etc.
Khuyết điểm: "Wearing a mask was difficult."
Ưu: "Very friendly thank you!"
Khuyết điểm: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Khuyết điểm: "100% as always.. delta has never disappointed! Keep up the good work guys"
Khuyết điểm: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Khuyết điểm: "Temperature control. Information about the delay"
Ưu: "The crew on this flight was amazing, and boarding was right on time."
Khuyết điểm: "It was pretty hot on the airplane. Could have regulated the temperature a bit better."
Ưu: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Khuyết điểm: "Better snacks."
Ưu: "the plane was pretty empty"
Khuyết điểm: "The times available were terrible!"
Ưu: "Crew very efficient. Greeted us with a smile. Movies sere good but hard to hear."
Khuyết điểm: "Tried to get comfort seats but sold out way ahead. Long trip for not much leg room."
Ưu: "Crew was excellent."
Khuyết điểm: "Snack can be little better."
Khuyết điểm: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Khuyết điểm: "There is no room. The snacks were fine, but the main meal was disgusting."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Khuyết điểm: "Not enough seat room on plane. Hot not enough air flow"
Ưu: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Khuyết điểm: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Ưu: "Didn’t take three days to drive"
Khuyết điểm: "Packed in like sardines"
Ưu: "The crew, the food, the amount of beverages served"
Khuyết điểm: "Leg room"
Ưu: "Sat with family."
Khuyết điểm: "Completely full flight. Had to check our bags. Rough landing."
Khuyết điểm: "The two layovers"
Ưu: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Khuyết điểm: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Ưu: "Comfortable seats and good choices of movies."
Khuyết điểm: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Ưu: "We landed"
Khuyết điểm: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Khuyết điểm: "Flight was late to arrive and late to depart. Not many passengers but no service."
Ưu: "It was short and fast."
Ưu: "Free movies on plane, quick boarding! Ok time :)"
Ưu: "Crew friendly"
Khuyết điểm: "Middle seat with no option for me to move"
Ưu: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Khuyết điểm: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Ưu: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Khuyết điểm: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."
Ưu: "Great flight . Even got here early"
Ưu: "everything is fine except th nickel and dime."
Khuyết điểm: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Ưu: "Made it out of Detroit that same day! Friendly flight attendants!"
Khuyết điểm: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Ưu: "Crew were excellent"
Khuyết điểm: "Flight delayed 45 minutes"
Ưu: "Quick flight, great landing and takeoff."
Khuyết điểm: "Everything was great today."
Khuyết điểm: "Seats diddn't recline - often ignored by flight crew."
Khuyết điểm: "We purchased food. Bread was stale, and fell apart in your hands."
Ưu: "was comfortable to be able to sleep"
Khuyết điểm: "delayed start"
Ưu: "The crew of this flight were fun and personable without being intrusive."
Ưu: "Cabin crew was wonderful. The food was exceptional."
Khuyết điểm: "The infotainment system was a little spotty."
Khuyết điểm: "The airport crew at the check-in desk was rude"
Khuyết điểm: "You determined I would miss my connection when in fact I would land and have an hour. You rebooked us on a later flight. We made it in plenty of time and wouldnt even attempt to help. Your customer service is beyond reprehensible. With everything going on in the airline industry you would think airlines would at least attempt to please. The crew in the airplane was pleasant, that was a positive."
Ưu: "Service in the flight !!"
Ưu: "Really liked the plan"
Khuyết điểm: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Ưu: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
4 hour delay due to mechanical issue and no compensation was offered. Missed the last train home because of this and instead of a $3 rare, it was $50
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Noisy squeaky airplane. But smooth flight and arrived early.
Ưu: "Amazing plane, great service, Air. Crew was amazing"
Khuyết điểm: "Get the 787 back to this route."
Ưu: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
Khuyết điểm: "I wish the flight was a bit longer so I could eat a bit."
Ưu: "Flight was cancelled after multiple delays & I changed to United."
Khuyết điểm: "Stop delaying & canceling flights, especially last minute"
Ưu: "The plane was super comfortable"
Khuyết điểm: "Long check-in lines in Denver - there were two sky caps outside who had no line which allowed me to reach my gate in time. Otherwise I may have missed my flight"
Khuyết điểm: "If flight wasn't delayed"
Khuyết điểm: "I know this flight was considered local so they get away with no serving food but Phoenix to Honolulu is 7 hours long. they need to consider that other passengers took that flight as connection to a previous flight mine was Charlotte to Phoenix 4:45 duration"
Khuyết điểm: "Flight delayed 2hrs - but no fault of the airline."
Ưu: "Convenient departure time originally"
Khuyết điểm: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Ưu: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Khuyết điểm: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Ưu: "Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!"
Khuyết điểm: "Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!"
Ưu: "This flight had nice touch screens and a good selection of movies. The drinks were free and the food offered was decent."
Khuyết điểm: "I don't like having to board a bus to get to the plane."
Khuyết điểm: "Neither flight with this airline was remotely on time. We boarded both on time and proceeded to just sit there for an hour without any explanation for the delay"
Ưu: "Bed was "sleep-able""
Khuyết điểm: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Khuyết điểm: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Ưu: "Made it home."
Khuyết điểm: "delays."
Ưu: "Customer service In Philadelphia was fantastic. Got us on earlier flight so we didn’t have to wait 4 hours."
Khuyết điểm: "Food and aircraft was old."
Khuyết điểm: "No food served on a 5+ hour flight...you had to pay extra for it and it didn't look like it was worth it. You also had to pay to choose your seat to be with other members of your group....this is all after paying for the flight itself! For the trip to Ireland from LA, for a group of 6, it was another $1000+! Just another way to get a few more bucks because they can! :("
Ưu: "The flight was fine once we took off, but we sat on the runway for over two hours before we were able to take off. Also, being expected to pay extra for a seat sucks!"
Khuyết điểm: "The flight was fine. The selection of films was excellent, lots to choose from including some very recent releases."
Ưu: "It was a really fast flight. Twenty minutes from wheels-up to wheels-down."
Khuyết điểm: "Plane is more suitable for passengers under 5'11". At 6'7", I wasn't an ideal passenger!"
Ưu: "The flight attendants were nice and the seats were comfortable"
Khuyết điểm: "A little rain in Cusco delayed the flight by almost an hour. Just a little rain."
Khuyết điểm: "Flight was delayed"
Ưu: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Khuyết điểm: "See above ....."
Ưu: "The crew was outstanding ."
Khuyết điểm: "Boarding began exceptionally early and too many people were gathered near the gate before their group was called ."
Ưu: "It was fine. Just not anything great."
Khuyết điểm: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Khuyết điểm: "Avianca cancelled our original flight forcing us to leave a day early. Next they cancelled our return flight forcing us to come home a day early. Finally, when we arrived, they had oversold the flight and were short one seat and almost didn't get on at all. Will NEVER fly Avianca again."
Ưu: "The complementary beverage was a welcomed surprise!"
Ưu: "Cookies they offered were vegan friendly."
Khuyết điểm: "Had to sit in the very last row which didn’t recline."
Ưu: "Better than walking!"
Khuyết điểm: "Extremely cramped space."
Khuyết điểm: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."
Ưu: "Seats were surprisingly comfortable"
Ưu: "Smooth operation, on time"
Khuyết điểm: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Khuyết điểm: "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
Khuyết điểm: "They should have someone packing your duty free if they are going to make you check it. My duty free expensive wine broke and I am not too happy. After 2 long flights, time change, and minimal materials to work with I have to box and check my duty free in. Not co"
Ưu: "They crew was extremely friendly. The prices were super cheap and everything ran extremely smooth."
Ưu: "Was able to get my flight transferred!"
Khuyết điểm: "I liked Everything!"
Ưu: "Early departure and arrival, mostly comfortable flight, satisfying food, helpful crew"
Khuyết điểm: "I did not have the option to reserve an aisle seat in advance, and I was stuck with a middle seat."
Ưu: "crew was nice"
Khuyết điểm: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Ưu: "Nice new seats"
Khuyết điểm: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Ưu: "Safe, smooth, on time flight."
Khuyết điểm: "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
Ưu: "Poor customer service. Did not assist in is trying to get on another flight"
Khuyết điểm: "Cost $250 with another airline they didn't assist at all and were very rude."
Khuyết điểm: "No tv.. Rude customer service n my luggage got lost.. I will make to stay away from aa"
Khuyết điểm: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."
Khuyết điểm: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."