Rude to start with at air Canada counter
Try to entertain the passengers with some good snacks during the flight!!
The entire boarding process was delayed by a half hour due to the ground crew not being present. The crew was occupied with getting coffee from Starbucks rather than getting on the plane on time. So the flight arrived almost an hour late in Montreal, making several connections virtually impossible. But Air Canada made up a different story in their updates to passengers. Plus there was no person there at the arrival gate to provide wheelchair assistance as promised.
Service Manager was excellent. More informative instructions about status
Crew was fantastic but the TV was not working. Bummer.
Ưu: "Ease of travel"
Khuyết điểm: "The food was horrible on the plane"
Ưu: "Entertainment and comfortable seats"
Khuyết điểm: "They could have given us some snacks or something"
Khuyết điểm: "Crew could be friendlier."
Ưu: "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"
Khuyết điểm: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Ưu: "Only thing good was the brevity of the flight."
Khuyết điểm: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Ưu: "Great attitude of the crew & staff! Similar feel to SW personable ,professional people."
Khuyết điểm: "Thrifty Canucks are cheap on the snacks, both size & quality, but then it's a two-hour-nap-flight so no big deal"
Ưu: "I arrived safely"
Khuyết điểm: "I didn't appreciate losing my luggage as I came to Canada for a wedding and I didn't have access to my things. The flight was direct so I don't understand why my luggage was lost."
Ưu: "It was quite and smooth"
Khuyết điểm: "I have never been so hot on a plane. Even with the air blowing on me I was sweating! It was crazy hot!"
Khuyết điểm: "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."
Ưu: "They got us late to Toronto with my little child and I decided to spend the night in TO. My child has fallen asleep and there ha No way we could make the connection no matter how much I rushed."
Khuyết điểm: "Small aircraft last min bags check in etc. delayed flights Ground staff in Atlanta is good but in Toronto: very rude"
Ưu: "We arrived alive."
Khuyết điểm: "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
Ưu: "The young competent Air Canada staff at the gate and her supervisor were kind enough to give me the last seat for the 11:45 am flight to Toronto on Dec 18th, 2017. After more than 24 hours stranded in Hartsfield-Jackson Atlanta International Airport due to power outage on Dec 17th, 2017, I was so relieved as I sat on my seat, when an air hostess asked if I would like a seat in business class. She said they randomly upgrade passengers to business class when seats are available. So it all ended well, I got home to Toronto safely in (business) class. Thank you Air Canada !"
Khuyết điểm: "There were no Air Canada personnel to help us, inside the international terminal during the power outage at Hartsfield-Jackson Atlanta Airport on Dec 17th 2017. It would have really helped, even if only one personnel showed up at the gate to provide support and some reassurance."
Ưu: "Well, it did leave on time."
Khuyết điểm: "I knew the seat pitch in economy was tight, but nothing prepared me for how truly abysmal it is. I’m 6’1”. My knees were jammed into the seat pocket. The fun continued when the passenger in front of me reclined their seat. I had to angle both my knees to the side. Without a doubt the most uncomfortable flight I’ve ever done. On a side note, AC switched equipment on this flight several times. Each time the ‘system’ would split up our seats. I had to call in five separate times to pick new seats. Also, at the gate they were asking passengers to voluntarily check in carry-on as there may not be enough room on the aircraft. First time I’ve ever heard that."
Ưu: "on time, easy to board"
Khuyết điểm: "no snacks at all . would appreciate some peanuts with my drink or something."
Khuyết điểm: "Was forced to check my carry on bag, even though it was the proper size and weight."
Ưu: "I got upgraded to business. I was very happy, because my day in Atlanta was exhausting, and that made the whole thing excellent. Harry Giles"
Ưu: "Everything went smoothly & everyone was helpful"
Khuyết điểm: "Nothing every thing went well"
Ưu: "This flight was not full, so it was a pleasanter experience than expected. Actually, I slept through most of it."
Khuyết điểm: "flight was delayed, but only by 2 hours, which doesn't even seem that bad. The gate was changed TWICE, which really wasn't awesome, and the 3rd gate did not have enough places to sit down."
Ưu: "Had a great experience on Air Canada. Would not hesitate to use again."
Ưu: "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
Khuyết điểm: "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
Ưu: "Long dealy, bad customer service"
Khuyết điểm: "Long delay, changed gate 4 times, worst service"
Ưu: "The rest"
Khuyết điểm: "My carryon luggage is lost"
Ưu: "Nothing! I was treated like garbage."
Khuyết điểm: "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
Khuyết điểm: "All flights were delayed. makes for a problem to connect to the next flight."
Ưu: "Crew were very nice, and seats had plenty of room"
Ưu: "Seats were fairly comfortable. Tv choices were excellent- made the time pass much more quickly."
Khuyết điểm: "No snacks provided, just options for sale. Those looked interesting though."
Khuyết điểm: "They lost my luggage on the way from Atlanta to North Bay. This was a expensive hunting trip that was planned in January with no return on the deposit. I got my bags on the day I was scheduled to leave. They had no way to track my bag and offered me $50. I had over $7000 of gear in the bag and I lost my $2600 deposit for the hunt. Not to mention the time a way from work where I just sat around in the bush doing nothing. On the way home, they lost my bag again. No one ever came to customer service desk and I had to call a number to India who was zero help. Terrible experience. Never fly Air Canada!!!!!"
Ưu: "I was very impressed today when one of the airline stewardess went back into the Terminal waiting area to get a passenger's phone charge she left behind. We were all seated when the passenger noticed she had forgotten it and to her credit she walked back to the front of the plane to ask about retrieving the charge. She was particularly concerned because she had just bought it. She came back to her seat and was told they would see what they could do. To our surprise after the doors were closed, the stewardess came back to hand the passenger her charger. She was very grateful! Well done Air Canada."
Khuyết điểm: "Our flight got canceled 12 hours before we were supposed to take off. They postponed our flight 24 hours. It took forever to change it so that we still arrived at our destination on the same day. I'm glad I checked my email before going to bed because otherwise I would have shown up to the airport not knowing my flight was canceled. That should not have happened. It almost ruined my trip."
Ưu: "The flight attendants wet very nice and accommodating"
Khuyết điểm: "The clerk helping with the boarding passes was very rude."
Ưu: "Service... comfortable sits"
Khuyết điểm: "Delay in flight , long queue at Toronoto airport"
Ưu: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Khuyết điểm: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Ưu: "We were already delayed by alot"
Ưu: "The flight attendant were good and professional."
Khuyết điểm: "There was an overbooking, so I gave up my place for someone else to travel in exchange of compensation. The flight back to Toronto from Atlanta was delayed by 2 hours and a half, which put me in risk to miss my connection flight. The plane was small and there was not enough space for mid size people."
Ưu: "That there was no delays or anything, at any point, very easy."
Khuyết điểm: "N/A"
Ưu: "Video monitor did not work on ATL YYZ leg"
Khuyết điểm: "at atlanta airport i was refused to board the flight because it was aircanada and i wasnt told anything about that infact i had to pay 130$ extra for rebooking my ticket wihout any reason and the airline person didnt talk properly it wasnt my fault that i was given a air canada flight i booked a turkish airline flight,infact i had to wait at the airport for like 24 hours!contact me back asap this is the worst ever experience i have had with you!i have been booking with you guys for a long time.i hope to hear from you soon!"
Khuyết điểm: "Small child violently kicked me seat the entire flight. I asked the parent (politely) to ask his son to stop but he didnt think he should have to. (They also thought it was fine for their toddler daugther to crawl into another sleeping passengers lap during flight. The crew was no help. I get that kids are kids but this was excessive. A crying baby would have been a welcone change. I think the crew should have stepped in."
Ưu: "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
Khuyết điểm: "Baggage fees and leg room."
Ưu: "Quietness of the airplane"
Khuyết điểm: "The seat back was not comfortable for my back."
Ưu: "The aircraft was very new and the food was good for airline food and they had vegetarian options."
Khuyết điểm: "The boarding process was very unorganized. Roughly 20 people were not assigned seats and had to receive their seats at the gate. However when we all stood in line, the crew did not help anyone but talked with one another and then only one helped for about two minutes before disappearing. I was second in line and I stood there for over 30 minutes. Then once we boarded the flight, the crew was very rude when speaking to customers. Overall the crew was very unorganized and extremely rude."
Khuyết điểm: "No food. Beverage only."