If they have fruits as snacks that would have been good.
My seat did not lean back. It was so uncomfortable. This needs to be checked prior to flight especially very long one.
A to Z on this flight was just great!
Ưu: "Price is good"
Khuyết điểm: "The food can be more improve"
Ưu: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Khuyết điểm: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Ưu: "The crew is usually really good."
Khuyết điểm: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "The staff was amazing"
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Khuyết điểm: "No complain . It’s singapore airlines"
Ưu: "Kindy flight attedances,,smooth boarding,,delicious food"
Khuyết điểm: "Nothing"
Ưu: "Service was excellent!"
Khuyết điểm: "Reservation online"
Ưu: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Khuyết điểm: "Everything was fine."
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Khuyết điểm: "1 hour delay of departure"
Ưu: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Khuyết điểm: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Ưu: "It’s worth it to pay a bit more for the extra legroom seats."
Khuyết điểm: "The desserts. The bun."
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ưu: "Business seats were excellent"
Khuyết điểm: "All was good!"
Ưu: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Ưu: "The service and the flight to and from Narita Airport."
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "ending meal was very late like an hour or less before landing"
Khuyết điểm: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "Very friendly crew & modern aircraft"
Ưu: "the crews were very polite and very helpful"
Ưu: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Ưu: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Khuyết điểm: "Nothing negative to report"
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "everything, excellent job"
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Ưu: "again, the crew anticipated our needs"
Khuyết điểm: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Khuyết điểm: "Business cabin is not as good as the Air France one"
There were crazy delays, flight cancellations and no communication whatsoever.
Food could have been better..
Qatar plane choice on this Barcelona to Doha leg with their business seat configuration is superior to most other and definitely exceeds the poor standard of their business configuration on the B777 leg Doha to Melbourne
Overall everything was good,very impressed with good food and service from Doha to Atlanta
The bathroom is not that good.. dirty.. the sink is not properly draining.. (all bathrooms - all flights- back&forth) . There was no toilet paper seat either going to DC. Crew is not picking up trays/trash right away. Once, we even brought our tray in the back. Food should be mix of western& middle east. middle east food is a bit too much for some passengers- too smelly, spicy,— The crew are nice though. Very helpful and friendly.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Ưu: "Crew was very attentive & met all my expectations."
Ưu: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Khuyết điểm: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Left on time, arrived on time. Children aboard did not cry !uch."
Ưu: "Everything! It just awesome"
Khuyết điểm: "Nothing can be better, an awesome flight"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!"
Khuyết điểm: "Nothing"
Ưu: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Khuyết điểm: "Nothing to dislike."
Ưu: "Flight not full, so space to move. Great service"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Modern plane and great crew."
Ưu: "boarding process was efficent"
Khuyết điểm: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Qatar Airlines has amazing service! And they have free internet!"
Khuyết điểm: "The films are all sensored. And the free internet is only for 30 minutes."
Ưu: "Food was excellent. Service was excellent."
Khuyết điểm: "Entertainment was limited."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "USB port was not working."
Ưu: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Khuyết điểm: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Ưu: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Khuyết điểm: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Ưu: "smooth flight"
Khuyết điểm: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Ưu: "Overall better than most of domestic US or Korean national airline in terms of food and service."
Khuyết điểm: "Boarding took longer than other airports. Too many redundant checks for no apparent reason."
Khuyết điểm: "Extremely small leg pitch"
Ưu: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Khuyết điểm: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Khuyết điểm: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Ưu: "We enjoyed the comfort, food , staff and entertainment."
Khuyết điểm: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Ưu: "Great selection of movies and tv shows"
Khuyết điểm: "I had to ask for everything. Crew members kept passing me by for food service and drink service even though I was awake. I had to tap/call them each time they passed by. It turned into a joke among me and the people sitting next to me. Entertainment screen is too dim even on highest brightness setting"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Khuyết điểm: "Wait time at Doha for next flight."
Ưu: "Could have done without the awful sexist ads they play on in flight entertainment."
Khuyết điểm: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Ưu: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Khuyết điểm: "Nothing"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Khuyết điểm: "So far nothing."
Ưu: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Khuyết điểm: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Ưu: "Comfortable wide seats, good service"
Ưu: "Boarding experience was very good. Crew were attentive for the most part."
Khuyết điểm: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Ưu: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Khuyết điểm: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
We ordered assistance during the transfer in Istanbul, but did not receive anything
Ưu: "Amazing crew. Great food"
Ưu: "In flight entertainment was definitely above average."
Khuyết điểm: "Crew were very impersonal. Didn’t seem to care about the needs of the passengers."
Ưu: "Turkish Airlines always provides a great combination of price and comfort. The team on the flight was very helpful and the entertainment system is superb."
Khuyết điểm: "I was disappointed to discover that one of the two available dishes was gone when the food cart reached our seats, with no options to choose from."
Ưu: "I liked the plane and the price."
Khuyết điểm: "Boarding was crowded, hot, and disorganized in IST."
Ưu: "Perfect take off and landing. Very smooth flight with good service"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Comfortable seating"
Khuyết điểm: "Food"
Ưu: "Everything was great but I particularly liked the meals."
Khuyết điểm: "Our trip to Europe required three legs: Boston to Ljubljana, Slovenia; Slovenia to Barcelona; and Barcelona to Boston. Each leg required a plane change in Istanbul which added a lot of time to the trip and resulting jet lag. We knew this going in but were motivated by the very low fare. I don't think I'd do it again."
Khuyết điểm: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Khuyết điểm: "The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again."
Ưu: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Khuyết điểm: "No ac"
Ưu: "crew, food, entertainment was great. Seats were terrible"
Khuyết điểm: "seats"
Ưu: "After we missed our connection flight because of a delay in Barcelona Turkish took care of everything until we were on the next flight home. It includes shutle to a different airport with an escort, dinner and tickets."
Khuyết điểm: "there was a long delay and we missed our connection. The staff was very helpfull but everything happened so slowl. When we finally took off the food service was very slow and also the trash collection. The very tasty chocolate punding arrived as a guice"
Khuyết điểm: "No miles. No notification either. Seems very arbitrary"
Ưu: "Great comfort and Turkish airlines gave us (the passengers) an amazing experience :)"
Ưu: "The cabin crew was very courteous. Aircraft was clean, nice and spacious. In flight entertainment was very good"
Ưu: "The staff and crew were very helpful and provided excellent service throughout the experience. The food makes one rethink all the bad stereotypes of airlines food and one does. It go hungry."
Ưu: "Overall it was a smooth flight except for few minor issues."
Khuyết điểm: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Khuyết điểm: "It was not comfortable at all No space the cherries no nice"
Ưu: "There was a snowstorm in Istanbul so we got diverted to Antalya. I am sitting in a hotel room. If someone from kayak could let me know when my flight to Dhaka will happen it would be greatly appreciated. My email is email@example.com. Thanks"
Ưu: "The crew was nice They handled the delay well so we didn't missed our connection afterall"
Khuyết điểm: "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."
Khuyết điểm: "There was no option to choose kosher food in the order."
Khuyết điểm: "It was impossible to watch the films, the system was inaccessible"
Ưu: "The Price!"
Khuyết điểm: "Would have appreciated different breakfast choices."
Ưu: "Service was prompt but short. Stewards seemed stressed out."
Khuyết điểm: "Ran out of chicken option. Friend does not eat eggplant (option #2)"
Ưu: "Food and service was excellent."
Khuyết điểm: "Get rid of the foot rest, it blocks the ability to stretch your legs during a long flight. As a result, it was a very uncomfortable flight. I do not know of any other long haul airlines that have these. I will probably not fly Turkish Airlines on any flights over 3 hours due to the cramped space caused by your footrests. Other than space, everything else was excellent."
Khuyết điểm: "Most seats were broke, staff seemed grumpy, 3 out of 4 flights didn't have individual TVs, staff couldn't handle unruly passengers, etc. Won't be using Turkish Air anymore."
Ưu: "The food was very good. The movie selection was outstanding"
Khuyết điểm: "I showed up roughly an hour before the flight, as I had no bags to check in. The employees at the check in counter had already cleared out, so I was unable to get my boarding pass. Then when I called in, they were extremely unhelpful. They gave me no alternative options, and instead only listed out a ridiculous list of fees and said I they could get me on a flight a different day for a total cost that was greater than what I had paid for the entire round trip ticket. I asked to speak to a manager and they refused to connect me. I ended up buying a one way ticket home with another airline. I will not fly with Turkish Airlines again in the future, and I would definitely not recommend them to anyone. Just beware of this service if you see them listed as the cheapest option."
Khuyết điểm: "Terrible Airline- cancelled flight and rescheduled long flight leg for another day without notice"
Ưu: "They treat economy like you're in first class. They literally give you a menu of food. The entertainment is extensive and free. It's also likely your flight will be less than half full. Tons of empty seats to lay down and sleep."
Khuyết điểm: "Boarding was behind and slow and very crowded in be area."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Khuyết điểm: "The flight was delayed for over an hour"
Ưu: "Service was awesome top to bottom"
Khuyết điểm: "The business class cabin was hot on both flights. That seemed to be a common complaint among the passengers we talked to. The Economy cabin seemed to be set quite a bit cooler."
Ưu: "I really like the fact that they still prepare food for their passengers, however, the quality of the food was less than average They prepare you with the eye mask and the slippers, and a thin sheet of blankets for longer flight, which was really nice. The seats are comfortable, and there are a larger selection of movies and songs to choose from which were also great. The flight was relatively stable. I didn't ever realize that we took off, maybe i was too tired to notice, i don't know."
Khuyết điểm: "The boarding was really slow, it was not on time. The food was less than average, but better than not have any. It was hard to find assistance. The flight seemed a bit old, because we weren't able to turn off our light which caused some inconvenience."
Ưu: "food and entertainment"
Khuyết điểm: "Couldn't find the reclining in seats"
Ưu: "Really amazing service."
Ưu: "food es very good, service also awesome,"
Khuyết điểm: "very dirty plane."
Ưu: "Fast, efficient, confortable, nice flight attendants, good food."
Khuyết điểm: "The guy sitting next to me who was upset that I had to go to the bathroom."
Ưu: "Everything, starting with the complementary sweets they give you at the beginning of the flight"
Ưu: "Everything was good."
Ưu: "The plane is almost brand new. The service, the food and the crew were fantastic."
Khuyết điểm: "all the time same food and we believe the menu should change. the voice of the anounce and music is too much , it is bothering."
Khuyết điểm: "This was not a business class seating arrangement"
Ưu: "Everything was good on this flight, crew, and food."
Khuyết điểm: "No complaints"
Ưu: "Better food than most airlines. Appreciated the kit."
Khuyết điểm: "They ran out of non-beef options for dinner. Flight attendants weren't the friendliest. No usb charger. Seats weren't very comfortable."
More meals in flight - one meal is not enough for an 8hr flight
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Ưu: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Ưu: "The crew was perfect"
Khuyết điểm: "No wi fi on the plane."
Ưu: "The sear was messy they didn't clean it it was full of pieces of bread."
Khuyết điểm: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Khuyết điểm: "Seat recline was broken- wouldn’t hold position."
Khuyết điểm: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Ưu: "The crew was nice and the seat comfortable."
Khuyết điểm: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Ưu: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Ưu: "Food and drinks very good"
Khuyết điểm: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Ưu: "Crew and food were great."
Khuyết điểm: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Khuyết điểm: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Ưu: "Crew was very nice and the food was excellent."
Ưu: "Crew was friendly and attentive but hard to understand"
Khuyết điểm: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Ưu: "Staff and services all very good definitely"
Khuyết điểm: "Everything was brilliant"
Ưu: "The crew were polite and friendly"
Khuyết điểm: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Khuyết điểm: "Missed the flight due to late landing from earlier connection"
Khuyết điểm: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Ưu: "The staff was very nice and friendly"
Khuyết điểm: "One hour delay without any information on embarking and another hour in the plane before departure"
Khuyết điểm: "Security services at Manchester airport...too long and not friendly at all"
Khuyết điểm: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "Crew was very nice and the plane was clean and comfortable"
Khuyết điểm: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Khuyết điểm: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Ưu: "Boarding for BUsiness class was fine. Seating was cramped."
Khuyết điểm: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Ưu: "The service was very professional."
Khuyết điểm: "Everything went well."
Khuyết điểm: "They were unfreindly and rude."
Khuyết điểm: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Ưu: "Arriving safely."
Khuyết điểm: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Ưu: "Easy, fast, comfortable, no hassles"
Khuyết điểm: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Ưu: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Khuyết điểm: "no complaints"
Ưu: "The crew, the service, the food and beverages"
Khuyết điểm: "The 3 hours delay"
Khuyết điểm: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Ưu: "Seat comfort in business class Professional and friendly crew"
Khuyết điểm: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Ưu: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Khuyết điểm: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Ưu: "Friendly onboard staff"
Khuyết điểm: "Treated like cattle while boarding unless your preferred member. Average food quality."
Khuyết điểm: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Ưu: "Great people"
Khuyết điểm: "It was an hour late"
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Ưu: "No issues, quick trip, friendly staff, comfortable ride..."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Khuyết điểm: "I was forced to rebook my 3rd leg after taking trains in the middle."
Ưu: "Boarding sevece was very nice and helpful Thanks so much"
Ưu: "A short flight but attendants served us a snack and water with a smile."
Khuyết điểm: "No business class"
The service was absolutely terrible, check-in had a line that wrapped around the corner, that took about an hour and a half, boarding began late, our plane was scheduled to depart at 5:10 we didn’t depart till 5:50. The service on the plane was absolutely terrible as well. They had no cabin wifi as advertised, no amenities as in drinks or food/snacks. Only to buy, for a 9 hour international flight! I don’t know how or why American Airlines chose to be partnered with this airline. Wouldn’t it make sense to partner with airlines that provide the same care for their customers/guest? Never again.
This was not an Iberia Flight, this was a LEVEL flight (even if you, Kayak, sold it to me as Iberia). The ground hostess was disgraceful, and only because of her nasty behavior towards me and my family, I am planning not to fly LEVEL ever again. I am not sure I will fly through Kayak either. Because of your deceptive techniques, I thought I was buying a flight with luggge included, but I wasn’t. I had to pay 550 euros extra in luggage. Are you, Kayak, going to return this money to me? That would be elegant. And also because of your deceptive techniques, I thought I was flying Iberia, but I was not, it was Level. It turns out Iberia does take cats on board, but level does not. So once I was at the airport ready to fly with my cat, I was told cats cannot fly level. Overall, a sad and aweful experience.
British Airways cancelled my flight just a few hours before my departure. Very upsetting.
Ưu: "The crew was very friendly and welcoming"
Khuyết điểm: "The boarding process was pretty terrible and disorganized"
Khuyết điểm: "They lost my suitcase"
Ưu: "The price was right!"
Khuyết điểm: "I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast."
Ưu: "Buena comida a bordo y peliculas de entretenimiento."
Khuyết điểm: "Asientos incómodos oara un viaje de 10 horas."
Khuyết điểm: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Khuyết điểm: "Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again."
Khuyết điểm: "Seats are too close together, very uncomfortable for long international flight"
Ưu: "Comfy seat."
Khuyết điểm: "The flight was delayed for more than an hour"
Ưu: "Flight at time. Arrived earlier than expected."
Khuyết điểm: "I ordered a cava bottle and it was hot. But rest was ok"
Ưu: "uncomfortable seats, narrow space"
Khuyết điểm: "If the plane had some wifi, better food,"
Ưu: "Crew was friendly."
Khuyết điểm: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Ưu: "The entertainment was good and not laggy."
Khuyết điểm: "The seats are too small, and close together. The back rests feel 90 deg when upright. The staff are dry and harsh (On both flights.) Boarding and unboarding through the runway, in a very crowded bus. The planes got uncommonly hot before the air conditioning started, with many passengers starting t"
Ưu: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Khuyết điểm: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Khuyết điểm: "Offer drinks, water"
Ưu: "Dreamliner is great. So we’re the crew"
Khuyết điểm: "Please serve water at the very least."
Khuyết điểm: "Sat on runway for 45 min"
Khuyết điểm: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Ưu: "In time boarding"
Khuyết điểm: "Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal."
Ưu: "The crew was good."
Khuyết điểm: "The seats are not confortable at all."
Ưu: "The crew was good. Seat is ok, not very comfortable."
Ưu: "Mucha organización en el vuelvo y muy buena atención por parte del equipo."
Ưu: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Ưu: "Not much it’s a very regular flight"
Khuyết điểm: "Delayed almost 1 hour. No entertainment on board and nothing offered except for purchase"
Ưu: "La puntualidad de los vuelos"
Khuyết điểm: "Compre mis tickets por iberia y me mandaron a AA sin derecho a maletas ni poder elegir mis seats"
Ưu: "Did not have A chance to fly this route."
Ưu: "Not a goddamn thing."
Khuyết điểm: "The boarding was a cattle care, atrociously organized, took forever. They were asking the better part of ten dollars for headphones. No way to get a drink, as with the trip over, the chairback screens didn't work, and they never notified me by e-mail that you had to order food in advance. Not even a glass of water available on a 7 hour flight, that's actually a health hazard, should be illegal. No coffee or tea. The window seat I paid up for was about 8 inches from the window, so I couldn't even lean my head there. No in-flight magazines, or handing out newspapers , no entertainment available, just sitting there uncomfortably for 7 hours while the attendants huddled behind drawn and velcro'ed curtains doing nothing. A true disgrace. Avoid Iberia and their LEVEL subsidiary like the plague. Unacceptable in every way....and at least Ryan Air and WOW are cheap, this flight was full price. Total rip-off, never again."
Ưu: "Low cost and they were on time."
Khuyết điểm: "I am under the impression that any international flight exceeding 6+ hours are supposed to serve food. This was not the case. Food was only served to people who had ordered it. Not even a glass of water was served."
Ưu: "I was not impressed with the servi"
Khuyết điểm: "Counter people needs to be trained to learn how to use relationship with costumers"
Khuyết điểm: "I purchased an Iberia flight and ended up with Level instead. Big bait and switch. I was expecting Iberia level food and service but got a low cost airline with no frills instead. The boarding was chaotic and the food was bad."
Ưu: "The seats were good and for once I felt like I had enough leg room. The entertainment consul had a good selection of movies and tv programs."
Khuyết điểm: "The attendants were not very attentive and I eventually had to ask for a customs form since I never received one. I feel like long international flights should offer food without having to pay for it, whether or not it is a "discount" airline."
Ưu: "The premium economy does help for Long lights. Mine was BCN to OAK and being a y’all person the extra legroom was much appreciated. With the low cost of level I would fly again for sure"
Khuyết điểm: "They ran out of the chicken meal"
Ưu: "Great deals and nice crew! Patient and helpful."
Ưu: "Very friendly"
Khuyết điểm: "Food"
Khuyết điểm: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."
Ưu: "The staff was rude and not helpful. Check in was below standard."
Khuyết điểm: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Ưu: "Comfort and crew were good,"
Khuyết điểm: "Delay in takeoff due to equipment repair"
Khuyết điểm: "Airliner contracted out to another flight operator. We looked up and down the terminals trying to find the sign for IBERIA to no avail. It was quite hectic and stressful to arrive to the airport and not see your airline booth anywhere. No signage or anything there of to indicate Iberia or the other operator taking over this Iberia's flight. Then they wanted to charge for my carry-on saying it is too large. Went back and forth arguing for about 10 minutes then I found the bag sizing stand and demostrated to them my carry-on bag fits inside the bars as indicated in their sign. They said oh well it looks large from here. Customer Service is non. It is more Customer Harrassment. DO YOU PAY YOUR CUSTER SERVICE REPS Commission for every checked bag or something? Too bad there aren't many more options but I am considering going to social media to with this. NOT HAPPY and not flying with IBERIA anytime soon. SEnd me my refund!"
Ưu: "Exit row seating has plenty of room"
Khuyết điểm: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Ưu: "Nothing, their attitude showed no interest in helping me and my mother going back to the US."
Khuyết điểm: "They were not able to bring us on board even if we made it an hour early."
Ưu: "Read my experience in the disliked comment.. and you will understand why there's nothing to like about this trip"
Khuyết điểm: "I know this is a budget airline, but the customer service was beyond terrible. Originally when I booked this flight, expected departing time was at 14:30 and I booked an earlier flight in accordance with Iberia. We had a connecting flight from Lisbon to Barcelona with Vueling (coshare of Iberia) which was expected to arrive at 12:00. However, it was an hour late. In addition, Vueling insisted we volunteer to check in our carry on bags due to lack of overhead compartment space. Yet when we got on the flight, there was evidently enough space. Thus, while waiting for our baggage, our flight to Oakland was already on last call. We explained our situation to Iberia and their customer service would not help us. They refused to cover the cost of our flight and stated we needed to purchase another flight out of pocket, which was quoted to be $1100+/person! Save your time and money and book with another airline."
Ưu: "Staff was friendly, bathrooms kept clean, and seats were comfortable. Entertainment was top notch."
Khuyết điểm: "We kept trying to order water and food from our screens but the process was complicated, long, and ultimately didn't work. The system is buggy."
Ưu: "It was nice and cool inside the plane."
Khuyết điểm: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Khuyết điểm: "Horrible from beginning to ending."