They ran out of the bibimbap in economy
Why you have as a matter of the length of the customers do not understand what should be inconvenienced, and child's mother, for one day delay forced the plane to their airplane all at the airport to cancel. you can't sleep at night.And inhospitable to really disappointed in the Delta holding a microphone in front of boarding, employees.Be inconvenienced like this you have to ask why we are paying.
Large knee space. Good food, accommodating staff.
Here at flight entertainment.
Ưu: "Everything. Very comfortable seat. Great food."
Khuyết điểm: "Better movie selection."
Ưu: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "Comfortable chair foods and wheel chairs awesome"
Ưu: "Very clean, you’re given headphones, slippers, toothbrush and toothpaste, blanket and pillow, wine or beer at no charge to you"
Khuyết điểm: "On our Round trip we were delayed due to flight crew both times"
Ưu: "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
Khuyết điểm: "1st leg of Flight got cancelled."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Good food!"
Khuyết điểm: "I dont know"
Khuyết điểm: "late departure"
Ưu: "Great flight crew, speedy and efficient departure procedure"
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Ưu: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Khuyết điểm: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
Ưu: "I like the Korean Bibimpap on the plane, taste was good."
Khuyết điểm: "Old style business seating, quite uncomfortable, not a full recline, very uncomfortable when fully reclined compared to other business planes, TV was small, not good quality, selection of movies was only ok, not great, service was ok, not great, they cater more to Korean customers then other guests, if you are on the upper deck de-planning is difficult and awkward as you have to go through the economy section and staff doesn't keep them seated, so no extra bonus for business in de-planing. washroom items not replaced (toothbrush / mouthwash), overall very average"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Khuyết điểm: "Excellent!"
Ưu: "The staff"
Khuyết điểm: "Business would be better"
Ưu: "Thank you very much. Im so Happy"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Khuyết điểm: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Ưu: "Crews are kind and nice. No complain about the service the crews provided."
Khuyết điểm: "The chair, need to be more comfortable"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "seat size is okay,"
Khuyết điểm: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Ưu: "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
Khuyết điểm: "-"
Ưu: "Pleasant and helpful"
Khuyết điểm: "The food"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Food was pretty good too. Great service for the price!!!"
Ưu: "Staff was great! Great food and fed frequently. No extra charges for luggage, beer or wine. The best flight experience we have ever had! Korean Air goes out of its way to know multiple languages!"
Ưu: "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
Khuyết điểm: "We have no complaints. Everything was just lovely."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Ưu: "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
Khuyết điểm: "Long taxi wait before takeoff, may be the airport's fault."
Ưu: "Delta crew was awesome"
Khuyết điểm: "Running to flight"
Ưu: "Food n staffing"
Khuyết điểm: "None"
Khuyết điểm: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ưu: "Great food selection;just the right amount."
Khuyết điểm: "Improve sound system;selection of movies & music selections"
Ưu: "the food"
Khuyết điểm: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Ưu: "It was nice to have a special meal (that I requested when booking the ticket). Otherwise, the comfort was fine."
Ưu: "comfort, service, easiness"
Khuyết điểm: "Food"
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Ưu: "Seat had leg room"
Khuyết điểm: "Felt old and dated."
Ưu: "The stewardess were very complimentary . Always made sure your needs were met. Smooth flight not too much turbulence, even with some bumps i still felt safe"
Khuyết điểm: "For the entertainment there weren't enough choices of movies."
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
As I worried about, the time between my flights was not nearly enough. So, I got stuck in Tokyo during golden week and extra night. That was terrible and difficult.
Seats TOO small and hard !!!
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
It was good, better than most US airlines.
Khuyết điểm: "Needs more variety of movies"
Ưu: "Crew took great care of us."
Khuyết điểm: "No complaints."
Ưu: "Very friendly and accommodating crew."
Khuyết điểm: "Very professional and friendly crew. Food quality was excellent."
Ưu: "The crew and food was amazing, with ample entertainment selections."
Khuyết điểm: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Ưu: "the selection of beverages and the crew are very friendly and helpful"
Khuyết điểm: "Selection of entertainment"
Ưu: "The crew was amazing. The meal choices were great !"
Khuyết điểm: "Kiosk, bag service, One World Integration"
Ưu: "crew was professional, attentive and polite"
Ưu: "The flight crew"
Khuyết điểm: "More space"
Ưu: "The food the service and the staff"
Ưu: "The crew was excellent."
Khuyết điểm: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Ưu: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Ưu: "The food and movies"
Khuyết điểm: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
Ưu: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Ưu: "I would recommend to everyone JAL"
Khuyết điểm: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Khuyết điểm: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Ưu: "Customer service was really good"
Khuyết điểm: "The food always makes it hard to eat anything the next day."
Ưu: "The legroom is comfortable for a tall person."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Food Service Crew actually cares about you"
Khuyết điểm: "Nothing"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Khuyết điểm: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Khuyết điểm: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Khuyết điểm: "No individual AC vents to stay cool on long flight."
Ưu: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Ưu: "Clean and very good service."
Khuyết điểm: "Food."
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Khuyết điểm: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Ưu: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Khuyết điểm: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Ưu: "JAL ' service is nice."
Khuyết điểm: "I didn't like MSG in food."
Ưu: "Food was really good!!! It was way"
Ưu: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Khuyết điểm: "I wish they flew all over the USA, American carriers should be ashamed"
Ưu: "Comfortable plane, good service"
Ưu: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Ưu: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Ưu: "The service"
Khuyết điểm: "Leaving a comfortabke setting"
Ưu: "The crew was very good and consistently accommodating"
Khuyết điểm: "Nothing actually"
Khuyết điểm: "ignore the "poor scores for this leg...flight was just fine, this is what I "bought" Not the horrible first leg of this trip...you should drop the code share with AA it is hurting you!!!"
flight was hour late and connection was tight. Not much help from ground crew to get through security and across the airport to the connecting flight.
Late departure but almost all of the time made up in flight.
Better option on food selection
Ưu: "best airline"
Khuyết điểm: "when its best there is no comment"
Ưu: "Very helpful and kind crew. On time boarding and departure."
Khuyết điểm: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "On time departure and arrival. Hard working crew members."
Khuyết điểm: "No slippers for long flights."
Khuyết điểm: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Ưu: "Boarding was efficient. Staff were polite and helpful."
Khuyết điểm: "Food was okay, seats were less so. Not enough leg room."
Ưu: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Khuyết điểm: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Khuyết điểm: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Ưu: "The crew was friendly."
Khuyết điểm: "The food was horrible."
Khuyết điểm: "Boarding process, and in-flight entertainment and wifi"
Ưu: "Crew was nice, attentive and very helpful"
Khuyết điểm: "More leg room"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Delighteful experience"
Khuyết điểm: "Better guidance at transit stop"
Ưu: "Great crew and front desk"
Khuyết điểm: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Khuyết điểm: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Ưu: "Behavior of the crews"
Khuyết điểm: "Not enough leg room"
Ưu: "Faultless as per usual QA flights"
Ưu: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Khuyết điểm: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "nothing"
Khuyết điểm: "Food wasn't good"
Khuyết điểm: "Seat to LA was broken"
Ưu: "everything went smoothly, no delays, boarding was easy and quick"
Ưu: "Leaving that god forsaken airport after hours of waiting in lines."
Khuyết điểm: "Everything"
Khuyết điểm: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Food and entertainment"
Khuyết điểm: "Hard cushioning and narrow seats on the 787"
Ưu: "Over all it was a good experience"
Khuyết điểm: "IEvery thing was fine."
Khuyết điểm: "I did not like the entertainment because it did not work well!!!!!"
Khuyết điểm: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Ưu: "Checkin was really quick, needed to have some facilities for the passengers who have more than 8hrs layover."
Khuyết điểm: "The crew was not efficient or always looking for shortcut. The specific person assigned never recommended or gave any information about the amenities available rather was waiting to be asked uneasily and was not polite at all. Need to be trained more effectively for such a 5 star airlines."
Ưu: "Service and crue was good"
Khuyết điểm: "Food"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "Comfortable wide seats, good service"
Ưu: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Flight attendants were particularly friendly and helpful.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Kind and caring flight staff. Comfortable flight
The on board crew was awesome, weather delayed flight, missed connecting flight, landed at a diff airport. No sign of baggage. Anywhere.
About an hour late, sat on runway waiting for fuel long time. Then there was no ground crew to get us in the air, had to wait on them.
Ưu: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Khuyết điểm: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Ưu: "empty plane awesome"
Ưu: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Khuyết điểm: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Ưu: "Fast food service"
Khuyết điểm: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
Ưu: "Crew was awesome!"
Khuyết điểm: "it was great!"
Khuyết điểm: "Sat on runway for 30 Minutes at the end of the flight."
Khuyết điểm: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Khuyết điểm: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Khuyết điểm: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Ưu: "First Class Food (Dinner was short rib) was better than most flights. Pilot was very friendly and personable with his in-flight communications."
Khuyết điểm: "Departure was delayed due to late arrival of aircraft; boarding gate was changed at PHX from A21 to B27 where there is no Admirals Club."
Khuyết điểm: "I’ll never fly American Airlines again. Staff was rude and food and entertainment screen did not work"
Khuyết điểm: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
Khuyết điểm: "Uncomfortable plane"
Ưu: "Quick boarding"
Khuyết điểm: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Khuyết điểm: "The options for the lactose free diet were not very good and I was not given an alternative snack to the ice cream they provided to the others."
Ưu: "The crew was awesome, very attentive and helpful."
Khuyết điểm: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Khuyết điểm: "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
Khuyết điểm: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Ưu: "never made the flight. AA staff on ground would not let us on to the later flight to JFK because we were five minutes past the one hour in advance cut off - despite the fact that the airport was in chaos"
Khuyết điểm: "AA staff rigid and unyielding despite an airport in chaos."
Ưu: "Nice staff!"
Khuyết điểm: "A bit bumpy!"
Ưu: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Ưu: "Not much."
Khuyết điểm: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Ưu: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Khuyết điểm: "It's snowing!"
Khuyết điểm: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Khuyết điểm: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Khuyết điểm: "Tv was out the entire international flight. When I asked the flight attendant for help he said that "wasn't his job" and walked away. When I asked another attendant for help she said there wasnt anything she could do and that their "tv's suck". Rude crew, uncomfortable, cheap."
Ưu: "Boarded on time."
Khuyết điểm: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Khuyết điểm: "Flight attendants"
Ưu: "Nice crew"
Khuyết điểm: "Old aircraft with issues"
Khuyết điểm: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."
Ưu: "Courteous and polite"
Khuyết điểm: "Nothing was a great flight"
Ưu: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Khuyết điểm: "First, the original 90 minute layover became 8 hours with the old buy this scheduled ticket and 3 weeks later we will switch it to 7 hours. After a 8 hour red-eye, it was brutal. BA was an hour late taking off from London to Warsaw. The onboard experience was charge for everything. No sodas, water, nuts, etc. Oh and boarding, cmon. The gold, silver and special people go first. I think that was 5 people. The other 150 plus, you are on your own, go. You have your typical isle 5 person holding up the entire loading procedure, trying to get their oversized bag in the overhead, versus loading from the back. Wow."
Ưu: "Entertainment was good"
Khuyết điểm: "The check in computer crashed before it started. Only manual check in available and the staff wasn't trained to handle it. It delayed the flight over 2 hours and then the process screw up someone visas and they had to be removed with their luggage. But you know this already! You need to implement a better secondary system and have your employees be trained to use it."
Ưu: "Not a full flight able to stretch out and crew friendly"
Khuyết điểm: "The plane was dirty, crumbs and stains on seats. Unfortunately no individual entertainment screens with limited offerings overhead makes for a long transatlantic flight but would fly again for the price."
Ưu: "No vouchers were given out to customers"
Khuyết điểm: "Delayed flights"
Khuyết điểm: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Ưu: "On time, clean plane."
Khuyết điểm: "Crew announcements are too loud! What is that all about?"
Ưu: "The flight was quick and easy the gate agent was less then helpful but our flight attendent was wonderful"
Khuyết điểm: "Bhm flight delayed . Threw everything else off"
Ưu: "Flight was fine, crew was professional and thoughtful."
Khuyết điểm: "Crew seemed a bit out if sync....but only at first. Later, great."
Ưu: "Flight to Dallas was 3 hours late and that was the good news"
Khuyết điểm: "Flight returning from Dallas to Birminham was absurd. Multiple delays before announcing cancellation. Other flights over booked. Took 24 hours to get back to Bham. Cheap motel. Food voucher was not enough to cover pizza."
Flight delay. Twice. Perfect weather at both to and from locations.
Very smooth boarding, and excellent crew service. Food needs improving. Please provide eggs for breakfast. Also not enough water provided for this long flight. Crew needs to come around every 3 hours to offer water. Bigger size water bottles. Or provide a spigot to fill water bottles. Crew were always helpful and willing to provide water.
Ưu: "Amazing crew!"
Khuyết điểm: "Keep traveler's updated on delays."
Ưu: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Khuyết điểm: "Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED"
Khuyết điểm: "Breakfast for economy:))"
Ưu: "Flight was very late landing and we missed our connecting flight. As a result had to get a rental car in order to connect with our friends. Also it was a baby crying nonstop for the first half of the flight."
Khuyết điểm: "Better timing on the flight connections."
Khuyết điểm: "We could have made our connecting flight. And then our"
Ưu: "Have seatback TV and arrived on-time"
Khuyết điểm: "Sitting in window seat"
Ưu: "Pilot spoke with confidence and crew handled delay will"
Khuyết điểm: "options for new rider poor"
Ưu: "Flight crew was very nice Seats were comfortable"
Khuyết điểm: "Nothing"
Khuyết điểm: "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
Ưu: "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
Khuyết điểm: "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
Khuyết điểm: "Never made it. Stuck in Denver."
Ưu: "The flight was fast."
Khuyết điểm: "The flight attendant was an angry person. Her attitude was appalling."
Khuyết điểm: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Ưu: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Khuyết điểm: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Ưu: "On time. Announcer at gate could have been a little clearer."
Khuyết điểm: "No complaints."
Ưu: "Mints at the end of the flight! Leg room adequate! Professional attendants."
Khuyết điểm: "During Boarding process we blocked the entire concourse making it awkward for non passengers of the flight walking to and fro who had to squeeze between us. Has to be a better way. Otherwise very smooth."
Ưu: "Everyone was so very helpful."
Ưu: "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
Khuyết điểm: "The fact that no one was there to assist us with transportation."
Ưu: "Nice seats - and some room to move and relax."
Khuyết điểm: "Being an Air Canada customer and having bought an Air Canada ticket - I do expect that either the entertainment will be free on my iPad or included - particularly when I have to PAY to get a decent seat. It isn't right that entertainment isn't included for the extra price!"
Khuyết điểm: "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"
Ưu: "In these past six months my family and I have been back and forth on the same route and in four occations this flight as been delayed. My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. In our case were a party of five and with 1hr 40min connection. We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. Luckly the flight attendants let us out first before the other passengers and barely made it."
Ưu: "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
Ưu: "United flight and crew were very good."
Ưu: "Flight was on time departing and very early for arrival."
Khuyết điểm: "Boarding agents and cabin crew didn't convey a friendly tone. Multiple announcements made about keeping the boarding lanes clear and roller bags needing to be checked though some space in the overheads remained available. A full flight in the same plane from Denver seems to have plenty of overhead space, but a full plane leaving Atlanta runs out early?"
Khuyết điểm: "Great confusion @ BCN on return flight...caused missing the UNITED FLT. Confusing/indecipherable/greatly problematic relationship among Kayak, Lufthansa and United."
Khuyết điểm: "The cabin was very hot"
Ưu: "We left five minutes early and arrived a half hour early."
Ưu: "Thank you for moving me to another flight when mine was cancelled I appreciate that."
Khuyết điểm: "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."
Khuyết điểm: "Tiny space, no access to electricity"
Khuyết điểm: "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
Khuyết điểm: "Delayed 3+ hours"
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "The fact that it was actually on time and flight went according to plan."
Khuyết điểm: "Seats uncomfortable with very little room."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "Check in 24 Hrs before by phone and upgrade to Economy Plus for me and my husband - we were returning from a ski trip ( we fly twice a year Bs Aires-Calgary during the ski season)."
Khuyết điểm: "On our return, check in ground staff tell us we can NOT check in skis and boot bags, not even paying. The reason was unknkwn but that is what the system was indicating ... We purchased RT tickets, flew from BsAires to Calgary without a glitch, skis and boot bags, in addition to one checked bag and s small carryon each. For no reason we were denied the possibility to check in ski equipment and provided no reason or solutiion. This was also not a full flight"
Ưu: "The crew members were welcoming and the cabin was clean."
Khuyết điểm: "Only limited drinks were available and then the flight attendant forgot to bring the water I requested. Thankfully it was a short flight, so it wasn't that big of a deal."
Ưu: "The cost."
Khuyết điểm: "Attendants didn't know how to work Directv sets so no one on plane had programming. One attendant thought it was a touch screen and it wasn't. Another said she would reset the system but never did."
Khuyết điểm: "United botched my boarding passes at security so I had to run back and get the correct one, catching my bags to see if they were going to the right place"
Ưu: "When we got to Chicago we didn't have a plane so we had to wait hours and then walked to another gate .. Wait for another hour and then they said we would not have anything to drink or eat in the flight"
Ưu: "Smooth flight"
Khuyết điểm: "Middle seat"
Ưu: "Boarding was a little challenging. Had issues with a bad check-in kiosk, but the staff handled well and got on my flight. Small plane,but a short flight."
Khuyết điểm: "This was honestly the worst traveling experience I've ever had. I bought my ticket online and when I got the airport I'm told that my flight is "oversold". How do you over sell a flight!? Thank God some guy was nice enough to volunteer his seat so that I was able to leave. Very unprofessional of you guys and very inconvenient for me. Will never in my life book with United again."
Khuyết điểm: "I was told I had a confirmed seat after a cancelled flight and showed up the next day to find out it was given to someone else. No help was giving took us three hours to finally get help"