Everything is superb in these flight and the only thing I would like to suggest is … it is too expensive to fly. Please find a way to make them affordable.
So little room; the lady next to me was squashing me in the middle seat.
Everything was excellent. Nice legroom, wonderful food for Asian Vegetarian. For entertainment, I wish there was some South Indian options. Another minor thing for the connection flight from Bangkok to Ko Samai, my meal preference didn’t carry over and they provided only non-vegetarian food which I could not eat because I am a vegetarian.
Inside the airplane is hot.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
It was good, better than most US airlines.
Khuyết điểm: "Needs more variety of movies"
Ưu: "Crew took great care of us."
Khuyết điểm: "No complaints."
Ưu: "Very friendly and accommodating crew."
Khuyết điểm: "Very professional and friendly crew. Food quality was excellent."
Ưu: "The crew and food was amazing, with ample entertainment selections."
Khuyết điểm: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Ưu: "the selection of beverages and the crew are very friendly and helpful"
Khuyết điểm: "Selection of entertainment"
Ưu: "Flight attendants are so courteous and professional!"
Khuyết điểm: "Great flight!"
Ưu: "The crew was amazing. The meal choices were great !"
Khuyết điểm: "Kiosk, bag service, One World Integration"
Ưu: "crew was professional, attentive and polite"
Ưu: "The flight crew"
Khuyết điểm: "More space"
Ưu: "The food the service and the staff"
Ưu: "The crew was excellent."
Khuyết điểm: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Ưu: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Ưu: "The food and movies"
Khuyết điểm: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
Ưu: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Ưu: "I would recommend to everyone JAL"
Khuyết điểm: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Khuyết điểm: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Ưu: "Customer service was really good"
Khuyết điểm: "The food always makes it hard to eat anything the next day."
Ưu: "The legroom is comfortable for a tall person."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Food Service Crew actually cares about you"
Khuyết điểm: "Nothing"
Ưu: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Khuyết điểm: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Ưu: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Khuyết điểm: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Khuyết điểm: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Khuyết điểm: "No individual AC vents to stay cool on long flight."
Ưu: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Khuyết điểm: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Ưu: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Khuyết điểm: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Ưu: "JAL ' service is nice."
Khuyết điểm: "I didn't like MSG in food."
Ưu: "Food was really good!!! It was way"
Ưu: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Khuyết điểm: "I wish they flew all over the USA, American carriers should be ashamed"
Ưu: "Comfortable plane, good service"
Ưu: "The service"
Khuyết điểm: "Leaving a comfortabke setting"
Ưu: "The crew was very good and consistently accommodating"
Khuyết điểm: "Nothing actually"
Khuyết điểm: "ignore the "poor scores for this leg...flight was just fine, this is what I "bought" Not the horrible first leg of this trip...you should drop the code share with AA it is hurting you!!!"
The flight was delayed and packed. No regular updates from the pilot regarding the arrival time
I would highly recommend KAYAK website for the best choice to find bargaining travel plan, either for flights, hotels, etc.
They ran out of the bibimbap in economy
boarding by bus(riding about 10 mins)
Khuyết điểm: "Perfect"
Ưu: "Excellent crew helping calm my anxious children."
Ưu: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
Khuyết điểm: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "The entertainment"
Khuyết điểm: "More food selection like vegetarian"
Ưu: "Crew was great"
Khuyết điểm: "Movie selection, food options, loud alarm before boarding"
Ưu: "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
Khuyết điểm: "I can't think of anything I disliked on this trip."
Ưu: "Excellent service and food!"
Khuyết điểm: "N/A"
Khuyết điểm: "transit was bad. Almost late for my flight"
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Khuyết điểm: "They need to offer more water on the flight. Had to keep asking."
Khuyết điểm: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Ưu: "Clean and nice crew"
Khuyết điểm: "Food choices and not as comfortable as I had hoped"
Ưu: "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
Khuyết điểm: "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
Ưu: "The crew and flight was awesome, would definitely fly with Korean air again."
Khuyết điểm: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Khuyết điểm: "late departure"
Ưu: "Love the service on this flight! Super friendly and quick to service."
Khuyết điểm: "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
Ưu: "They fixed my vegetarian meal issue by making sure I get it on the next flight."
Khuyết điểm: "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Khuyết điểm: "food bad, poor selection"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ưu: "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
Ưu: "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Food not too bad, plenty of beverages."
Khuyết điểm: "Nothing not to like."
Ưu: "The service and food is good"
Khuyết điểm: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Ưu: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Ưu: "I like to fly on Korean Air. Always done right."
Ưu: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Khuyết điểm: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Ưu: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Khuyết điểm: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Ưu: "Everything was good except the space for reclining."
Khuyết điểm: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Ưu: "Good food...good service.."
Ưu: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Khuyết điểm: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
Ưu: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Khuyết điểm: "Such a full plane with little space. Made the long flight uncomfortable."
Ưu: "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"
Khuyết điểm: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Khuyết điểm: "add low carb meal option please!"
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Khuyết điểm: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Ưu: "Crews were great. They worked fast and helpful."
Khuyết điểm: "The way they board the passengers"
Ưu: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ưu: "One of the best service! Thank you!"
Ưu: "I like the service. I love the food,"
Khuyết điểm: "Nothing for complaining, everything is good"
Ưu: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Ưu: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Khuyết điểm: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ưu: "The service and attention of the ANA flight attendants seemed genuine."
Ưu: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Khuyết điểm: "In flight meal could be improved"
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Ưu: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Khuyết điểm: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Khuyết điểm: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Ưu: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Khuyết điểm: "Same repeating music"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ưu: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Ưu: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Khuyết điểm: "The entertaiment film needs more variety..."
Ưu: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Khuyết điểm: "Everything was good. Only thing I could say is the plane felt outdated."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "The service, our seats, overall comfort and cleanliness of the plane."
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Ưu: "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
Khuyết điểm: "Sleeping upright is really difficult, but then I knew that."
Ưu: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Khuyết điểm: "N/A"
Ưu: "Efficent, courteous and reliable."
Khuyết điểm: "Nothing in particular."
Ưu: "Best service ever provided by an airline"
Khuyết điểm: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Khuyết điểm: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Khuyết điểm: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Ưu: "Not overcrowded"
Khuyết điểm: "Short flight, needed to purchase food"
Ưu: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Ưu: "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
Khuyết điểm: "So far I don't have"
Ưu: "Everyone staff member was friendly and helpful. Dinner was great."
Khuyết điểm: "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
Ưu: "I liked the friendliness of the staff. The overall service was very nice!!"
Khuyết điểm: "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
Ưu: "I like the professionalism, politeness and friendly service introduce by the staffs and of course the Pilot of the aircraft....very punctual."
Khuyết điểm: "the food is good but still there is room for improvements."
Ưu: "Crew is always very polite......."
Khuyết điểm: "Food...........all Japanese style..........upsets my stomach."
Ưu: "Personal TV screen made the flight more bearable. Food was good but too salty. Crew was very polite."
Khuyết điểm: "Announcers in English and Mandarin were not comprehensible. Mumbling, no enunciation... I have NO CLUE of what they wanted me to know!"
Check the experiencing staff for gov staff may be more better...???
They didn’t announce priority boarding at all. Needed to walk up and check at gate
Comfortable aircraft and excellent service
Good food,helpful staffs .
More variety in the economy class food.
Ưu: "Yes the crew was amazing and food was good"
Khuyết điểm: "Rest area could had been better"
Ưu: "Same as before"
Khuyết điểm: "Same as before"
Ưu: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Khuyết điểm: "Free WiFi and Dancing boys"
Ưu: "Very pleasant and comfortable flight."
Khuyết điểm: "NA"
Ưu: "Crew was nice"
Khuyết điểm: "Bassinet seats could be bigger for comfort with an infant."
Khuyết điểm: "Best flight ever and I recommend to have it again in the future"
Khuyết điểm: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Ưu: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Ưu: "Great experience"
Khuyết điểm: "Excellent"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "TOOO long."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Khuyết điểm: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Khuyết điểm: "Internet bad"
Ưu: "good crew"
Khuyết điểm: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Excellent service..!"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "very nice crew please have good dessert"
Ưu: "crew servious and food quality."
Khuyết điểm: "not so many Hollywood movie choices."
Ưu: "On time and 5 star service"
Khuyết điểm: "they pot me in another flight"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Khuyết điểm: "My screen was not working."
Ưu: "The crew was friendly"
Khuyết điểm: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Khuyết điểm: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Khuyết điểm: "It was an older plane. It seemed smaller and we had no choice in entertainment"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Ưu: "the best air line I've ever been"
Ưu: "Every thing"
Khuyết điểm: "nothing all was good"
Khuyết điểm: "Same as previous. Found the"Personal touch" missing from Crew."
Ưu: "Excellent service. Nothing"
Khuyết điểm: "Getting a boarding pass took 55 minutes, though there were only 5 people before me in the line. The person in the counter in JFK was extremely slow."
Horrible delay due to weather.
Flight was delayed multiple times, and at some point the aircraft changed. My seat was reassigned as a result, but my mobile app boarding pass didn’t reflect the change. I didn’t learn of the reassignment until I was already on board, and new seats were much worse. To pile on, my new seat was broken, which made for a frustrating 9 hour flight.
Nothing; it was a great experience. I really enjoyed the pleasant staff and being able to watch movies onboard.
No complaints. Good overall.
Mediocre food in First Class, I had better food in Economy.
The flight back from Cabo was excellent however the flight from LAX was terrible. I was happy by accident to get to LAX 4 hours,early. It took almost all 4 hours. I dont think I will fly with Delta out of LAX anytime soon.
Khuyết điểm: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Ưu: "Crew was super helpful and very accomodating"
Khuyết điểm: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."
Ưu: "Flight was Good"
Khuyết điểm: "checked baggage was damaged"
Khuyết điểm: "I almost lost my flight because of a delay issue, I literally had to run more than 2KM, electrical outlet was not working on business class, a bit disappointing;("
Khuyết điểm: "The most courteous staff - on ground, in air, and at destination!"
Ưu: "Flight was comfortable and smooth all the way"
Khuyết điểm: "Tastier food options"
Khuyết điểm: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Ưu: "Amazing crew and seating. Worth the upgrade to premium."
Ưu: "This was a Delta codeshare on KLM metal. We left on time and arrived early. The crew was very professional. The bathrooms were very clean."
Khuyết điểm: "The seat in Economy Comfort was awful. Not enough padding and no place to put my feet because of a very large entertainment control box on the floor."
Ưu: "Good crew. Ample legroom."
Khuyết điểm: "Plane was delayed by more than an hour."
Khuyết điểm: "No room to move, too hot, no sound when trying to watch movies."
Khuyết điểm: "Better food and more water."
Ưu: "Crew was fine - not their fault that DELTA changed my flight at the last minutes with terrible options on rescheduling my flight!"
Khuyết điểm: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Ưu: "Good boarding process. Friendly flight attendants."
Khuyết điểm: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Khuyết điểm: "N/A"
Ưu: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Ưu: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Khuyết điểm: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Ưu: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Khuyết điểm: "Surrounded by screaming kids, screaming adults and no AC"
Khuyết điểm: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Ưu: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Khuyết điểm: "Plane was late coming in and my departure time was 30 minutes off schedule."
Ưu: "Courteous and professional staff"
Ưu: "Good snack selection, plane departed on time, no issues."
Ưu: "We boarded quickly, in zones. Staff were professional and courteous."
Khuyết điểm: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Khuyết điểm: "Being delay"
Ưu: "Attentiveness, service, and smiles!"
Khuyết điểm: "Nothing"
Ưu: "short flight not much to say all was smooth crew was efficent"
Khuyết điểm: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Ưu: "really great service, arrived early, as good as it gets."
Ưu: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Khuyết điểm: "The layover in Mexico City was a bit long and the airport was not so great"
Khuyết điểm: "Very uncomfortable flight. Seats are to close to each other"
Ưu: "Every thing went well"
Ưu: "Pilots skill - it was raining hard when we landed"
Ưu: "Just getting to my destination"
Khuyết điểm: "Service very poor and seats very uncomfortable"
Ưu: "On time boarding in Seattle."
Khuyết điểm: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Ưu: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Khuyết điểm: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Ưu: "Could not use the bathroom"
Khuyết điểm: "seats on this Airbus configuration were horrible for first class. 6 across and the same 32" spacing as the economy section. with middle seat empty was first class. YIKES"
Ưu: "Love Delta and their attention to customer service. They make you feel overall that they value you as a customer."
Khuyết điểm: "My seat was broken and when the seat in front of me reclined, it was very uncomfortable. I was just thankful it was an 1.5 hour flight and we didn't get stuck on the runway in NYC like my last two flghts."
Ưu: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Khuyết điểm: "Nothing."
Khuyết điểm: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Ưu: "On time departure, clean plane, competent and professional flight attendants, pilot announcements were clear and relevant"
Khuyết điểm: "Check in took forever. Delta reservations made some type of mistake when they cancelled our flight to CUN and I needed to rebook the flight. It took the CUN counter agent about 30 minutes to correct their mistake. Then, as we boarded our flight, the bar code reader at the gate indicated another error that the gate agent took about 10 minutes to correct. CUN Delta staff was great and we appreciated the efforts they made to direct us around the airport."