Everything was pretty good to excellent
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
Ưu: "Best in the world, as always."
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ưu: "Reliable service, clean cabin"
Ưu: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Khuyết điểm: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Ưu: "Fast boarding. Early arrival. Comfortable seat."
Khuyết điểm: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Khuyết điểm: "flight on time. flight was delayed and gate changed"
Ưu: "Seats are spacious even for economy class."
Khuyết điểm: "None"
Khuyết điểm: "Nothing comment."
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Khuyết điểm: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Ưu: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Khuyết điểm: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Ưu: "Premium economy was great."
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Khuyết điểm: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "They treated you like you were important and really took care of my every need"
Khuyết điểm: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Khuyết điểm: "Poor service."
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "food. schedule was on time"
Ưu: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Khuyết điểm: "It would be great it the seats were leather so that plane would feel more cleaner."
Ưu: "The service, kind and pleasant."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Ưu: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "The comfort and food plus drinks."
Khuyết điểm: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Khuyết điểm: "I'm good with everything as there was really no down side"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "Entertainment, punctuality, helpful crew"
Khuyết điểm: "Food"
Ưu: "No hotel room for long trip"
Khuyết điểm: "Seating"
Ưu: "Easy booking of flight"
Khuyết điểm: "The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Everything was outstanding"
Khuyết điểm: "Nothinng really"
Ưu: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Khuyết điểm: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Ưu: "Everything else"
Khuyết điểm: "Cabin crew seemed less approachable than usual"
Ưu: "Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals."
Khuyết điểm: "Some slight delay in clearing up some catering equipment."
Ưu: "The entertainment selection."
Khuyết điểm: "The watermelon in the salad was almost spoiled."
Khuyết điểm: "Birmingham airport departure lounges is too small to comfortably"
Ưu: "Valuable reminders ! Updates regarding flights was superb."
Khuyết điểm: "Nothing to say."
Ưu: "Good choice of entertainment."
Khuyết điểm: "Food can be improved. A little bit of innovation is needed."
Khuyết điểm: "Flight delayed for more than hour and half the is no internet connection during the flight."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Khuyết điểm: "Seat allotment"
Ưu: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Khuyết điểm: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Khuyết điểm: "Organisation was shocking, staff were rude and unwilling to help."
Ưu: "Great service and airplane!!!"
Ưu: "Entertainment system really good - great choice and great screen sizel"
Khuyết điểm: "Lack of choice on main meal"
Ưu: "The food"
Khuyết điểm: "Little room"
Ưu: "Typical Emirates excellence"
Ưu: "I have travelled with various airlines over Atlantoc and Pacific none of them I found comfortable as Emirates. The reason I guess is, "Emirates delivers more for ever service" Good work..."
Khuyết điểm: "The departure time should be more comfortable"
Ưu: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse - despite it being a 14 hour flight!!"
Khuyết điểm: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Ưu: "Legroom and how attentive and pleasant the fight crew was."
Ưu: "boarding was organized"
Khuyết điểm: "not enough time for changing flights, had to run to other terminal"
Ưu: "I like timely served food and beverages in the flight. And the crew service is excellent. Sometimes the TV is not worked by touch screen."
Ưu: "Timing, service, comfort"
Khuyết điểm: "Nothing"
Ưu: "food, comfort, entertainment, staff - very good all round"
Khuyết điểm: "toilets could have been a bit cleaner"
Ưu: "Emirates makes it a bit more comfortable than other carriers while there is nothing we can do about the long flight and being in a crowded space."
Khuyết điểm: "Prepare for more and more security measures."
Ưu: "Flight crew was responsive and courteous."
Khuyết điểm: "Seats are hard. Scrambled eggs were not edible."
Ưu: "I enjoyed excellent service of this airline"
Ưu: "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
Khuyết điểm: "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."
Ưu: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Khuyết điểm: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Ưu: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Khuyết điểm: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Ưu: "Food, Service"
Khuyết điểm: "Lack of Restrooms"
Ưu: "Food was ok. Boarding and check in was good too"
Khuyết điểm: "The crew from kwt to Dubai was so cheap asking if u get a headset we don't hand out one :) funny but cheap..."
Ưu: "More spacious and easy navigation on entertainment screen. Good food."
Khuyết điểm: "The service in business class was extremely poor. There was 1 male flight attendant who was extremely rude and refused to help when there were problems with the entertainment center. Several of the monitors/remote controls were not working. The lay out in the business class prevents you from getting up and out to go to the restroom when the person next to you is lying down and sleeping. The seats recline in a way that are not comfortable. The feet are still downwards. Overall, this plane's business class was not worth the money. I expect much more from Emirates."
Khuyết điểm: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
Ưu: "Crew v good"
Khuyết điểm: "Food .. Fish undercooked ... Aircraft bit dated"
Ưu: "The A380 was much more comfortable way to fly than the 777"
Khuyết điểm: "I disliked the food"
Khuyết điểm: "food"
Khuyết điểm: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
Ưu: "The staff was nice, pleasant and attentive!"
Khuyết điểm: "Loved everything!"
Ưu: "In flight crew were nice."
Khuyết điểm: "Had requested for wheel chair assistance but was denied saying everyone was " too busy". When the passenger stated she cannot go without help, the flight attendant helped her out and to a bus. She almost fell while getting on to the bus. Assistance was requested because of her poor eye sight on the left eye and issues with mobility because of that. Although I'm glad nothing bad happened, denial of assistance and making her feel concerned and speak for herself for someone to help could have been avoided if Emirates could keep their promised support. Very disappointed."
The boarding process at jfk was a nightmare. The gate staff were inappropriate. The plane was old and needs to be refurbished or replaced. There still is a middle seat in business class. The cabin crew appeared disinterestedor perhapstired. For the cost of the ticket qatar etihad or emirates airlines are a superior choice.
Ưu: "Good service. Great price."
Khuyết điểm: "Poor customer service"
Khuyết điểm: "Earlier travel and respect of initial timing. If they also afforded a place to rest for the long lay over in turkey."
Khuyết điểm: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Ưu: "Crew was friendly and service was good."
Khuyết điểm: "Seats should be more comfortable"
Ưu: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Khuyết điểm: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
Ưu: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
Ưu: "service is good"
Khuyết điểm: "Flight was late, not first time it happened"
Khuyết điểm: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."
Ưu: "Good food, new movies and good leg space"
Khuyết điểm: "Flight was delayed by an hour, luckily managed to make my connecting flight"
Ưu: "The friendliness and the ease of flying alone."
Ưu: "I liked the vast variety of entertainment"
Ưu: "Friendly checking in staff. Easy to us and good variety movies."
Khuyết điểm: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Ưu: "The staff were very welcoming and the seats were very comfortable"
Khuyết điểm: "Flight was a little delayed"
Ưu: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Khuyết điểm: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Ưu: "Every thing. Food travel and crew"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Seats are not comfortable you end up with bad neck pain"
Ưu: "The service was excellent and the staff was so professional and nice"
Khuyết điểm: "Ничего"
Khuyết điểm: "WHEN i MISSED MY FLIGHT FROM ISTANBUL TO JEDDAH I DID RECEIVE ANY HELP NOR ANY CARE"
Ưu: "Pilot did a smooth landing both the long flights."
Ưu: "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
Khuyết điểm: "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
Ưu: "The food and the crew were excellent"
Khuyết điểm: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Ưu: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Khuyết điểm: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Ưu: "the plane was nice"
Khuyết điểm: "the timing was so bad"
Ưu: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Khuyết điểm: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
Khuyết điểm: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Ưu: "Staff was courteous and wore smiles..."
Khuyết điểm: "The food could have been better..."
Ưu: "Food and drinks,"
Khuyết điểm: "No USB outlets."
Ưu: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Khuyết điểm: "The boarding process was a bit unorganized and took a long time as a result."
Ưu: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Khuyết điểm: "Nothing. Excellent experience"
Ưu: "The entertainment"
Khuyết điểm: "every other thing 1 the host ladies are not pilot and were in my back long before the pilot speak of it like closing the TV or the seats"
Khuyết điểm: "I could not figure out how to get a vegetarian meal."
Ưu: "The flight and crew is always great"
Khuyết điểm: "Food and not a great movie selection"
Ưu: "Stuffs are really friendly and helpfully Good service and very good food"
Ưu: "What's to like about being in a 737 for over 6 hours?"
Khuyết điểm: "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
Khuyết điểm: "Leg room"
Ưu: "Good service, good food!! I will use Turkish air again."
Ưu: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Khuyết điểm: "Nothing negative. Keep up good work!"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The whole experience was ruined by the missed flights on both sides of the trip. My flight from IST to KHI was missed because my lay-over was only one hour, and my flight from IAD left hour and half late. I had to spend extra 6 hours on IST airport"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "There wasn't anything particularly special about this flight to make it stand out from other airlines. It was just a short 2 hour flight and had everything you needed."
Khuyết điểm: "At check in, the agent said she had put me in the exit row, but I was actually just behind it."
Ưu: "Low prices & generally good service and entertainment"
Khuyết điểm: "In contrast to my trip from SFO, this was a delight. They use Airbus A330s, which are huge and very comfortable. The food was pretty good and the service quite warm. The boarding was again late --it is becoming a theme with this airline and of course, we were late taking off and arriving,"
Khuyết điểm: "Seat was small and squeezy. More variety for food needed."
Ưu: "I didn't eat the food because I have dietary restrictions but it looked decent."
Business class. The crew was very responsive and courteous. The lay flat seats were good, but can be slightly (1 or 2 inches) wider. I am not big, but not much space for arms while lying down on back. Getting out of the front facing window seat in business class was not easy - no hand holds or other devices to help stand up from the seat in upright position to get out into the aisle. The food tray sould be able to be brought closer to the passenger while eating. Overall, good, but not as good as in some other airline business class.
Veg. Food was very bad. One time pasta. Other time eggplant. We only could eat bread butter. Most of the seats around us could not be pulled back during landing even by crew. Our raw was 31. Helpers were not helping even old customers. Boarding from amd was chaos so was checking. Crew was efficient and energetic. Check in staff was helpful.
Even though I was had been double vaccinated weeks prior; arrived at the airport 5 hours early; had two negative COVID tests, including a PCR test I was forced to pay $225 for at the airport (the free tests do not have the fast result turn-around required by the Sri Lankan government); proof of a ride from the airport and lodging information; I WAS DENIED ENTRY TO MY FIRST FLIGHT. I was told I needed a special email from the government? I was told to email immediately and given a bogus email address? The one man, who was a "supervisor" for Etihad and refused to identify himself, kept berating me and told me explicitly that "you Americans are used to going wherever you like whenever you like BUT IT'S NOT THAT WAY ANYMORE!!!" I was dumbfounded. I should mention that I was unfailingly polite the entire time. I would characterize this employee's behavior towards me as abuse. I did try to call KAYAK for several hours but no response. This same employee kept intercepting me on the snake line and continuously prevented me from approaching the check-in desk. I should add that I was the only person waiting who appeared to not be of SE Asian or Middle Eastern descent as well as the only unaccompanied woman. While I cannot for certain that this had anything to do with the Etihad employee's targeting, I can say. that my experience was truly horrible. After 5 hours of attempting check-in, being prevented from approaching the check-in desk, and being continuously denigrated and lied to, I left the airport in despair. That was only the beginning of my troubles. Many weeks later, I still do not have a refund, or even an exchange, for my wasted ticket. I have spent countless hours on hold with KAYAK and their enterprise is absolutely criminal. I really can not afford to lose the price of my ticket, but I don't know how many more weeks/days/hours I can spend fighting for a refund for a flight I was prevented from boarding for no apparent logical reason? AVOID ETIHAD. AVOID KAYAK!! They have stolen my money and have been absolutely horrid. And if anyone from KAYAK reads this PLEASE REFUND MY MONEY. I am so deeply tired of this. The way you have treated me is so. very. wrong.
Khuyết điểm: "In terms of comfort, Etihad offers a good level!"
Ưu: "The aircraft was good Ahead of time arrival Immigration at AbuDhabi"
Khuyết điểm: "In tag"
Khuyết điểm: "There was a delay of more than 1 hour."
Ưu: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Khuyết điểm: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Ưu: "Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!"
Khuyết điểm: "Traveling to Greece in off peak season."
Khuyết điểm: "Boarding was chaotic. In seat entertainment had great selection, but dated screens."
Khuyết điểm: "Respect human and fix the air conditioning"
Ưu: "Picked me up from home in a Mercedes! Great, efficient service"
Ưu: "Good service"
Khuyết điểm: "My bags came last even having priority labels"
Ưu: "Thank you for the upgrade, I felt like a queen"
Khuyết điểm: "NA"
Ưu: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Khuyết điểm: "Nothing"
Khuyết điểm: "Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic"
Khuyết điểm: "The smell inside the flight"
Ưu: "the nice crew- the relative speed of boardinf"
Khuyết điểm: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
Ưu: "was easy to find connecting flight info."
Khuyết điểm: "They don’t treat the passengers with respect. They treat us as if they are doing us a favor by flying us to our destination."
Ưu: "I couldn't catch this flight because the previous connecting flight was canceled."
Ưu: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Khuyết điểm: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
Ưu: "All the bags were received safe and undamaged."
Khuyết điểm: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Khuyết điểm: "I couldn't chose the Hindu meal when I booked ticket from Kayak and I had to suffer my entire journey not having food"
Ưu: "I didn't like anything about Etihad airlines and will never fly again."
Khuyết điểm: "Poor food, poor customer services."
Ưu: "Spacious. Good food. Courteous most of the time."
Khuyết điểm: "A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time."
Ưu: "I really hate it bad food and foof poisoned snd blood vomited"
Ưu: "Airplane was comfortable and entertainment system very good"
Khuyết điểm: "I spent 15 minutes on the phone to Abu Dhabi at my own expense (international rates, no free phone number) 3 days prior to this flight to order a vegetarian meal. The phone consultant assured me she'd ordered it. However onboard the flight attendants said it had not been ordered and even accused me of not phoning up. I almost had to get out my skype phone records to prove I had tried to order the meal. One flight attendant said he would order it for the next leg of my flight, but when i got on that flight it showed he had not ordered it. I had tried to order this meal 5 times via the etihad website and it did not work. I also added my frequent flyer number which showed as going through, but it did not register (a fact i only found out after the flight). Also felt uncomfortable with the fact the safety video was only half translated into English. Arab speakers had a travel prayer said, English speakers did not get the prayer."
Ưu: "Get entertainment options."
Khuyết điểm: "Food was mediocre."
Ưu: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Khuyết điểm: "Can't fault it!!"
Ưu: "The crew, the cleanliness, the food (lots of food and drink. It was nice to have the option to snack or not especially while traveling with a small child.)"
Khuyết điểm: "My son's tv monitor didn't work"
Ưu: "Staffs are nice"
Khuyết điểm: "Entertainment system was broken. I had to pay extra cost for emergency price for a bereavement."
Ưu: "I didn't like anything"
Khuyết điểm: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Ưu: "Actually there was nothing to like except for the ground crew and the flight took off on time"
Khuyết điểm: "Everything was horrible. The seats are uncomfortable compared to qatar airways, lufthansa, kuwait airways. The food was amazingly horrible. The entertainment device was out of date."
Ưu: "The food was great."
Khuyết điểm: "Uncomfortable seats for too long a flight. Boarding took forever."
Khuyết điểm: "I didn't get to take this leg of the trip due to Precision Air forcing me to miss my connection- I had to fly on Oman Air from Dar Es Salam to Abu Dhabi. I will never fly with Precision Air again."
Ưu: "excellent quiet A380 plane. Enjoyed the flight even in economy"
Ưu: "The aircraft and leg space in rare seats."
Khuyết điểm: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Khuyết điểm: "Terrible food. Couldn't care less crew."
Khuyết điểm: "Food not good. Just one type of food"
Ưu: "I like the Islamic programs, nice food, nice pillow"
Ưu: "Very professional but efficient."
Khuyết điểm: "Staff not treating Indians properly but treating Caucasian like lords."
Ưu: "Sichuan Chicken was the best airline food i have ever eaten in an airline. it was quite impressive. Might be too spicy for a lot of people but i love it. I would advise that you add "spicy" next to the name for those who can't handle spicy food."
Khuyết điểm: "Since i was travelling alone, it was asked to change my seat from an aisle seat to a fairly packed seat in the middle of the plane. i did them a favor because a son wanted to sit next to his dad. i really shouldn't have change. the seat was very cramped. like wow, the plane was small. i do not think i would do it again. ever."
Ưu: "In air service"
Khuyết điểm: "leg room and boarding delays"
Khuyết điểm: "appriciate co operative atitute of ground staff and crew"
Khuyết điểm: "Vegetarian food not that good."