Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
Ưu: "Best in the world, as always."
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ưu: "Reliable service, clean cabin"
Ưu: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Khuyết điểm: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Ưu: "Fast boarding. Early arrival. Comfortable seat."
Khuyết điểm: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Khuyết điểm: "flight on time. flight was delayed and gate changed"
Ưu: "Seats are spacious even for economy class."
Khuyết điểm: "None"
Khuyết điểm: "Nothing comment."
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Khuyết điểm: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Ưu: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Khuyết điểm: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Ưu: "Premium economy was great."
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Khuyết điểm: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "They treated you like you were important and really took care of my every need"
Khuyết điểm: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Khuyết điểm: "Poor service."
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "food. schedule was on time"
Ưu: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Khuyết điểm: "It would be great it the seats were leather so that plane would feel more cleaner."
Ưu: "The service, kind and pleasant."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Ưu: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "The comfort and food plus drinks."
Khuyết điểm: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Khuyết điểm: "I'm good with everything as there was really no down side"
Ưu: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Khuyết điểm: "nothing"
I would like to prefer it next time.
Khuyết điểm: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Khuyết điểm: "Being on time"
Ưu: "Amazing crew so friendly and helpful"
Khuyết điểm: "Also the price was high"
Khuyết điểm: "No it was good"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Professional flight attendants."
Khuyết điểm: "Inconsistency in packing policies. My sister And I each had a curtain to bring back. I was told that it had to be boxed and wrapped and she wasn’t. Also there were issues with baggage claim at IAD. I took about 45 minutes for the bags to come out."
Khuyết điểm: "Emirates sent a notice that the flight was cancelled on a flight from SF to the Maldives - with about 6 hours notice. They put me on a plane two days later. Zero interest by the airline helping. We found a flight on Turkish but paid an extra $500. Zero interest in helping. Last time sensitive ever on Emirates."
Ưu: "The flight was on time and the crew was nice."
Khuyết điểm: "The entertainment options and food were outdated and very much unpleasant. Probably the ground staff was careless, thus, they just broke my one baggage in that transit."
Ưu: "Fabulous flight and trip to Australia"
Ưu: "On thiime.Good Meal. Professional flight crew."
Ưu: "Food excellent, seating room to tight"
Khuyết điểm: "Service in general, bad"
Khuyết điểm: "Birmingham airport departure lounges is too small to comfortably"
Khuyết điểm: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."
Ưu: "Valuable reminders ! Updates regarding flights was superb."
Khuyết điểm: "Nothing to say."
Ưu: "Good choice of entertainment."
Khuyết điểm: "Food can be improved. A little bit of innovation is needed."
Ưu: "Liked everything esp the luxurious interior& the comfort of the business class"
Khuyết điểm: "Nothing"
Ưu: "Excellent. All the staff were great and helpful."
Khuyết điểm: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Ưu: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Khuyết điểm: "No foot rest - limited ability to upgrade. Bit noisy down the back but not to bad with noise cancelling headphones."
Ưu: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Khuyết điểm: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Khuyết điểm: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
Khuyết điểm: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Ưu: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Khuyết điểm: "Organisation was shocking, staff were rude and unwilling to help."
Khuyết điểm: "Nothing."
Ưu: "Entertainment system really good - great choice and great screen sizel"
Khuyết điểm: "Lack of choice on main meal"
Khuyết điểm: "baggage policing"
Khuyết điểm: "No"
Ưu: "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Ưu: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Khuyết điểm: "Inflight entertainment is a little stale. More recent movies would be great."
Ưu: "Little better. Too bad this wasn't my seat for the longer flight. Quick flight."
Khuyết điểm: "Nothing."
Ưu: "Movie options were good"
Khuyết điểm: "Food was mediocre, service was poor crew took 20 mins to answer the request, our food was served very late, no legroom, no good snack refreshment options"
Ưu: "Flight attendants friendly, well mannered"
Khuyết điểm: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
Ưu: "I loved the bigger screens and the fact that I could watch movies from the monument I boarded and did not have to wait until take off! I also loved the use of real cutlery in economy. The flight was fantastic. The toilets in economy are spacious too."
Khuyết điểm: "The leg room could be a wee bit better. Then again, I was in economy."
Ưu: "Perfect from A to Z. Special thanks to the hospitality staff .. absolutely amazing service everywhere you go.. everyone is a VIP when you travel on Emirates regardless of your ticket type."
Khuyết điểm: "The business lounge was full - couldn't find any place for my kids to sleep .. all rest areas and big sofas were busy. I paid money to get in the lounge because our flight was late and the kids were tired (I was traveling with two kids), but unfortunately I paid a lot of money to get in the lounge but couldn't find them proper resting areas."
Ưu: "Everything felt like first class, in coach"
Ưu: "food, comfort, entertainment, staff - very good all round"
Khuyết điểm: "toilets could have been a bit cleaner"
Khuyết điểm: "Everything"
Ưu: "Flight crew was responsive and courteous."
Khuyết điểm: "Seats are hard. Scrambled eggs were not edible."
Ưu: "The most important thing about Emirates for me was that they had truly vegan meals and snacks for me that were actually quite good."
Ưu: "Excellent experience"
Khuyết điểm: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Ưu: "Loved the seating space. Comfortable seats and I was able to stretch my legs a bit even though I was in economy. Didn't even feel like I was in the air for almost 9 hours."
Khuyết điểm: "Boarding was a bit late and could have been organised better."
Khuyết điểm: "Leg space is very little.. Rest rooms were messy after a while."
Ưu: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Khuyết điểm: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."
Ưu: "Great cabin staff. Ground staff was very helpful with my seat changes. I will fly Emirates again."
Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation
When I have checked in in Chicago, they gave me both boarding pass from Chicago to Istanbul and from Istanbul to Kuwait.When I arrived to Istanbul , I have waited in business lounge until next boarding to Kuwait.One hour before taking off , Turkish crew told you can’t get in the airplane because I haven’t CPR test .I told them that no one from your side told me to get this test. Thus, they have cancelled my trip , I was obliged to buy new expensive ticket after doing CPR test in the airport.
Khuyết điểm: "Cabin temperature too warm"
Ưu: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Khuyết điểm: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Crew were excellent"
Khuyết điểm: "Seats are too narrow, uncomfortable ."
Ưu: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
Khuyết điểm: "Leg room Food choices"
Ưu: "Just needed a chance to rest during this long trip and that was possible. Slept well, had a nice meal and arrived ready to go. First trip on Turkish Airlines but will absolutely be back. Crew was great!"
Ưu: "I love the food and the movies"
Ưu: "Good food, new movies and good leg space"
Khuyết điểm: "Flight was delayed by an hour, luckily managed to make my connecting flight"
Ưu: "Food, service, movie selection, wine selection, seats in business class."
Khuyết điểm: "Unimpressive selection of scotch when compared to competitors."
Ưu: "Getting Home"
Khuyết điểm: "Everything the seats were so close to the other seat forget it they Reclined. No service at all one bottle of water for about 6 hours they never passed by once. Flt. Att.’s were nice but no training no customer service. Like cattle I just want to forget the trip"
Khuyết điểm: "customer service needs upgrading"
Ưu: "The crew was very helpful."
Khuyết điểm: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Ưu: "Overall experience was good."
Khuyết điểm: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."
Ưu: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Khuyết điểm: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Ưu: "Crew was good Comfortable seats"
Khuyết điểm: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Ưu: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Khuyết điểm: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Ưu: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Khuyết điểm: "The sounds of air was to much. I could hear the air outside and was bothering me."
Khuyết điểm: "Comfort, service, food"
Khuyết điểm: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Ưu: "Brand new, clean and comfy plane, wonderful entertainment. However, frustrating security check performed by Gözen Air Services, mediocre food (it was way better years ago), useless cabin crew with terrible English."
Khuyết điểm: "Boarding, food and cabin crew. Getting worst every year!"
Ưu: "Good service, nice plane, comfortable"
Khuyết điểm: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Ưu: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Khuyết điểm: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Ưu: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Khuyết điểm: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
Ưu: "the food is good - staff are generally friendly but not great with English if you have a problem"
Khuyết điểm: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Khuyết điểm: "None"
Ưu: "One of the best airlines over the world"
Khuyết điểm: "Nothing"
Khuyết điểm: "The tv sett wasn't working ."
Khuyết điểm: "No individual air vents to control temperature"
Khuyết điểm: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Ưu: "Airplane and entertainment were nice."
Khuyết điểm: "Flight left an hour late so we missed our connection."
Ưu: "kosher meal was good, entertainment was varied , included beer wine attentive staff"
Khuyết điểm: "no leg room in seat, it took a long time to board waiting in line"
Ưu: "Food , sercive"
Khuyết điểm: "Nothing"
Ưu: "Food, boarding"
Khuyết điểm: "Leg room was limited"
Ưu: "All was great as mentioned earlier."
Ưu: "politely crew."
Khuyết điểm: "food caused stomach pain"
Ưu: "There was a lot to choose entertainment wise."
Khuyết điểm: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again."
Khuyết điểm: "The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep."
Ưu: "- Hospitable staff and crew - Despite their relative difficulty in communicating in English, they did their best to communicate and in the end we were able to understand each other - Very generous day tour in Istanbul in between layovers - Accommodating of my seating requests"
Ưu: "Nice new plane, decent food, friendly staff, incredible selection of movies. Appreciated the fact that the cabin wasn't freezing for once."
Khuyết điểm: "Terrible, slow checkin process. Some people treated the checkin counter as their personal therapist, coffee house, I don't know what.., they held up the line for ages and staff was doing nothing to speed them up and move them along."
Khuyết điểm: "abc..."
Ưu: "great food, good selection of movies, comfortable seats, quick and efficient boarding, clean, nice staff."
Khuyết điểm: "it was a bit older than other planes I have had with turkish air."
Ưu: "see above"
Khuyết điểm: "See above"
Ưu: "Very pleasant and accommodating staff."
Khuyết điểm: "Very short flight. The meal service, while very good was quite rushed for the short hour flight. I barely got my food before the trash came around to be collected."
Ưu: "Liked everything about the airline - great service."