Flight didn’t land in Dubai and we missed connection . Ground Emirates offices at the airport are not adequately staffed leading to a 4 hour wait for next rebook ticket for connection.
The wifi wasn’t working, waste of money. There was no space for carry in baggage, had to hold all the valuables and the carry in baggage was went to cargo
Ưu: "Lights on ceiling, good movie selection, meals"
Khuyết điểm: "Needed a lot more water service to stay hydrated"
Ưu: "Flight was nice and on time"
Khuyết điểm: "No toothbrush toothpaste and eyes shades provided"
Khuyết điểm: "Luggage claim in chennai"
Ưu: "Great customer service, great and always smiling crew, wonderful flight"
Khuyết điểm: "the food options need to be more. an option with steamed rice should always be available"
Khuyết điểm: "Scrambled eggs breakfast was more like a mousse and had no texture"
Khuyết điểm: "Handling and boarding at Schiphol was pathetic"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Everything except food"
Khuyết điểm: "Food"
Ưu: "Friendly cabin crew, new movies"
Khuyết điểm: "Long wait after boarding before takeoff"
Ưu: "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
Khuyết điểm: "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."
Khuyết điểm: "Co passenger is rude or showed attitude"
Ưu: "Good service by Emirates"
Ưu: "Nothing comfort level very low. Very poor service. Looks like how to make more money by robbing customers"
Khuyết điểm: "Bought the ticket from internet after paying found baggage allowance only 20kg tried to contact airline additional 10 kg luggage price was more than the price of ticket. Seating was awfully I am 6'3" did not fit in middle seat requested several times for isle seat my legs were sticking out each time I have to get up to let pass the passengers and staff safety hazard. Have to pay additional 70 pounds sterling for under 3kg."
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Khuyết điểm: "Everything"
Ưu: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Khuyết điểm: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Khuyết điểm: "Electronic entertainment is poor and the whole experience rather depressing no matter how hard the crew tries"
Ưu: "Nothing. It was worst."
Khuyết điểm: "They bother me with my duty free gifts. You have to make some solutions"
Ưu: "Nice ontime flight."
Ưu: "Service from staff"
Khuyết điểm: "One toilet was not in service and another ran out of water in the sink!"
Ưu: "Once on the flight everything was great! Flying stars"
Khuyết điểm: "Online check-in was a horrible experience and a waste of time. I was never able to check in before getting to the airport. Website kept kicking back errors when trying to check in."
Ưu: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Ưu: "The flight crew we're fine and helpful if you needed something."
Khuyết điểm: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Ưu: "The service, the comfort,"
Khuyết điểm: "Thanks for Service"
Ưu: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Ưu: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Khuyết điểm: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Ưu: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Khuyết điểm: "In flight entertainment could have more recent movies."
Ưu: "Overall service and special attention to kids"
Khuyết điểm: "Inadequate washrooms"
Ưu: "Over all all was great"
Ưu: "Movie selection was good."
Khuyết điểm: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Ưu: "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
Khuyết điểm: "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
Ưu: "Great hospitality from the crew and quality plane facilities."
Ưu: "Same as above. If I make this trip again I would only fly Emirates. Have told everyone how wonderful my flights were."
Khuyết điểm: "Same as above."
Ưu: "The experience as a whole was great!"
Khuyết điểm: "My meal option wasn't available."
Ưu: "Flight was comfortable, plenty of legroom, good entertainment options"
Khuyết điểm: "Food service was chaotic, delayed. For the main meal, the hot entree came about 20 mins after we received the tray with the rest of the food. Some snacks advertised were not served at all."
Khuyết điểm: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together. Also, our connection time was 2 hours for the next flight. To receive the baggage in the port of entry, it took more than 1 hour 15 mins in the carousel. After that we had to clear customs, change terminal and clear security in 45 mins to catch the next flight. It was really tough for us. They could have handled the baggage little efficiently."
Ưu: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Khuyết điểm: "The length of the flight, but that's unavoidable."
Ưu: "Everything...food and staffs were great"
Khuyết điểm: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Ưu: "I like Big TV"
Khuyết điểm: "After shown the back door of the plane, 7 others were stuck in a lift for an hour, it was too hot. help didn't come soon enough. Ignored by airport staff and cabin crew"
Khuyết điểm: "My check in luggage was torn. The handle was ripped off from one side. :("
Ưu: "The seats were very comfortable and the entertainment system (screen, phone charger, etc) including all the entertainment (movies, music, tv shows) was exceptional"
Khuyết điểm: "nothing!"
Ưu: "The movie selection is always good."
Khuyết điểm: "The crew on this flight were rude which came as a shock to myself as I usually have a great experience flying with Emirates. I wish that was the case this time."
Ưu: "Great entertainment offers."
Khuyết điểm: "Luggage did not make it to final destination....still a waiting delivery of them."
Ưu: "helpful Emirates woman translated portuguese to english with me at emigration in airport."
Khuyết điểm: "nothing"
The space between chairs in economy class is so tight
Khuyết điểm: "horrible dry croissant for breakfast"
Ưu: "The crew was really great and helpful"
Khuyết điểm: "Only thing that could have been better was ginger ale."
Ưu: "Excellent service from the crew and prices were good."
Khuyết điểm: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Khuyết điểm: "Terribly uncomfortable seat."
Khuyết điểm: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Ưu: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Khuyết điểm: "2 hour delay and 3 crying babies on a red eye."
Ưu: "The crew was terrific and friendly as I expected."
Khuyết điểm: "I have no other suggestions here since I'm pleased with the flight and services."
Khuyết điểm: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Ưu: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Khuyết điểm: "A slight delay"
Ưu: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Khuyết điểm: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Ưu: "Crew great service"
Khuyết điểm: "Boarding was slow —delayed takeoff for nearly an hour"
Khuyết điểm: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Ưu: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Khuyết điểm: "nothing"
Ưu: "Never made connection so now 1 day late."
Khuyết điểm: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Khuyết điểm: "This flight was missed due to the delay of the first flight."
Ưu: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Khuyết điểm: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Ưu: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Khuyết điểm: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Khuyết điểm: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Ưu: "Everything. They are in their own class."
Khuyết điểm: "Nothing"
Ưu: "Crew was friendly. Food was good"
Khuyết điểm: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Ưu: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Khuyết điểm: "All of the above with the exception of crew & food comment."
Ưu: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Khuyết điểm: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Ưu: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Khuyết điểm: "The flight was an hour late, causing us to miss our connecting flight."
Khuyết điểm: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Khuyết điểm: "1h45 departure delayed with no compensation."
Ưu: "The crew is rude"
Khuyết điểm: "40 min delay"
Ưu: "Good food, friendly staff"
Ưu: "good food, excellent entertainment selection"
Khuyết điểm: "late boarding, late take off, missed my connection"
Ưu: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."
Ưu: "Clean and efficient plane, crew and procedures."
Ưu: "overall very satisfied"
Khuyết điểm: "no issues"
Ưu: "The service and hospitality"
Khuyết điểm: "No plugs for USB chargers in economy. Entertainment units were broken."
Ưu: "that the movie stayed on while people were filing out which made it less frantic and more chill. the lines at immigration were terrible"
Khuyết điểm: "the calzone served just before landing was tricky because the inside was soupy and it was messy to eat"
Ưu: "Flight crew and gate agents were amazing"
Khuyết điểm: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Ưu: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Khuyết điểm: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Ưu: "The staff was wonderful Pleasant, quick with requests , very professional"
Khuyết điểm: "I get motion sickness and found it strange they no bags were in the magazine pocket. Had to ask for it and wait"
Ưu: "Excellent flight attendants."
Khuyết điểm: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."
Ưu: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Khuyết điểm: "We didn't had entertainment"
Ưu: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Khuyết điểm: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Major issue was a delay of about almost 1:30mins and comparing to North Atlantic flight it was a better shape
Ưu: "Excellent service for affordable price"
Khuyết điểm: "Flight was delayed"
Ưu: "Fligh on time."
Khuyết điểm: "The food on board."
Ưu: "Very professional and polite crew"
Khuyết điểm: "1 hour delay due to weather"
Khuyết điểm: "they allowed either carryon or a personal pack"
Ưu: "Best crew, clean, well maintained, good flight experience"
Khuyết điểm: "Flight was delayed by 1:30 hrs Not much info was given"
Ưu: "The seat is comfortable"
Khuyết điểm: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"
Khuyết điểm: "I didn’t like The flight from Istanbul to Amman they changed my seat and put me next to a baby that throw up all over and I couldn’t have one minute of peace all flight long"
Ưu: "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
Khuyết điểm: "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
Ưu: "It was the best"
Khuyết điểm: "The best"
Khuyết điểm: "How one of the crew deal with my little boy when he walked on the plane because he felt boared"
Khuyết điểm: "Didn't get to travel. Will never fly Turkish Airlines again."
Khuyết điểm: "Nothing"
Khuyết điểm: "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"
Ưu: "Timely departure and arrival. Excellent landing. Helpful crew."
Ưu: "Not much to say"
Khuyết điểm: "The unfriendly and unhelpful flight attendants, the airport staff. the long distance. rude and disrespectful staff."
Ưu: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Khuyết điểm: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
Ưu: "Boarding was smooth. Staff friendly. Great selection of movies."
Khuyết điểm: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Ưu: "I ran late to the flight at 11:30am I arrive just at 10:55am. Of course the check in counter was closed. When I saw the gentleman at the counter opposite the check in, he made his effort to contact his colleague to come all the way back to the check in counter to check my bags and get me on the flight! I saw that they really worked hard to help me! I am extremely grateful and impressed! I will forever LOVE Turkish airlines!"
Khuyết điểm: "Nothing!"
Ưu: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
Khuyết điểm: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Ưu: "Great variety in entertainment options and delicious food, well prepared and served."
Khuyết điểm: "There was a "skip" or interruption in the movies. I could follow them, but the system needs to be adjusted a bit. Overall very good. Oddly, the foot rest, in the upright position, bumped into my shins and made stretching my legs a bit uncomfortable. And I'm average height (5' 10")."
Ưu: "Food and movies where good"
Khuyết điểm: "I paid for internet and it didn't work. Was told that I disntvoay, so I paid a second time still didn't work. Was billed twice and never was able to connect."
Khuyết điểm: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Khuyết điểm: "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
Khuyết điểm: "They took 4 days to reach my destination and my last destination they could not provide me with a seat so I had to buy it from my own pocket . The luggage came after 5 days with it missing 12 pounds of stuff. Never go on this airline. They don't care about customers especially in istambul and Mumbai. I think I should get full refund for this flight."
Ưu: "The food tasted great. The crew are very friendly."
Khuyết điểm: "The seats are kind of small"
Khuyết điểm: "It took 4 days to leave Arusha. I know there were other flight options on other airlines (e.g. Emirates) but Turkish wouldn't book us. I ended up eating the cost of a whole separate trip because I didn't get back until Saturday afternoon, despite communicating this multiple times to Turkish."
Ưu: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Ưu: "Good food. Great service."
Khuyết điểm: "Small leg room. Display of entertainment system was poor quality."
Khuyết điểm: "Plane was old. Seat pitch too tight."
Khuyết điểm: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Ưu: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
Ưu: "Food and service was excellent."
Khuyết điểm: "Get rid of the foot rest, it blocks the ability to stretch your legs during a long flight. As a result, it was a very uncomfortable flight. I do not know of any other long haul airlines that have these. I will probably not fly Turkish Airlines on any flights over 3 hours due to the cramped space caused by your footrests. Other than space, everything else was excellent."
Ưu: "Food, boarding"
Khuyết điểm: "Leg room was limited"
Ưu: "The food was very good I thought and Turkish wine is great. Entertainment was also top class."
Khuyết điểm: "N/a"
Ưu: "Good food. Flight was on time."
Khuyết điểm: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Khuyết điểm: "They lost one of my bags but I got it in the afternoon the next day."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Khuyết điểm: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
Khuyết điểm: "I couldn't get free Wi-Fi on Ataturk airport. When entering my phone number, to receive code for 2 hours of free Wi Fi it couldn't recognize my number 385 099 5744368, or 385 99 5744368. Nowdays, when Wi Fi should be for free without any passwords !!!"
Ưu: "The attention to the crew. They were attentive to all orders"
Khuyết điểm: "The food has too much bread and pasta. The seats recinan well but there is little room"
Ưu: "everything. it's really a good option!"
Khuyết điểm: "nothing really"
There was a lady pilot. She helped an older lady get on and off the plane and she helped me with my crabby children get off the plane. It meant the world to me. One of the flight attendants was berating a family in front of me about the 2 year old child’s inability/willingness to wear a mask. I am all for wearing masks, but a little child who doesn’t understand why it’s important to wear a mask and is melting down - is it really that important. I understand the need to follow policy’s.
Ưu: "The crew was nice."
Khuyết điểm: "N/A"
Ưu: "Crew was great! Friendly"
Khuyết điểm: "Monitors for in flight entertainment didn’t work."
Khuyết điểm: "People wiping down their seats during the flight .... how silly"
Khuyết điểm: "Seat could have been more comfortable"
Ưu: "Comfort plus is a nice upgrade"
Khuyết điểm: "Having a clear gate to take advantage of being early."
Ưu: "That it got me where I needed to go."
Khuyết điểm: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Ưu: "Quick and easy boarding"
Khuyết điểm: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Khuyết điểm: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Khuyết điểm: "Terrible flight experience from delta"
Ưu: "Smooth, efficient and timely."
Khuyết điểm: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."
Ưu: "Crew was excellent. Love the delta app so we could watch movies"
Khuyết điểm: "Wish there was in flight entertainment on the seat back. Also charging capacities in the seats."
Ưu: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Khuyết điểm: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Ưu: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Khuyết điểm: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Ưu: "Delta app is awesome."
Khuyết điểm: "Really nothing. They did a great job."
Ưu: "Delta did a great job getting our checked bags from an overseas arrival to this flight. Boarding smooth."
Khuyết điểm: "Seats are cramped in coach. Fact of life for all carriers."
Ưu: "luggage was there when I got off the plane."
Ưu: "Delta is always fabulous! Their crew is so helpful!"
Khuyết điểm: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Ưu: "No delays..arrived early"
Khuyết điểm: "Restrooms were dirty"
Ưu: "The service during the flight was excellent."
Khuyết điểm: "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
Ưu: "Flight left and arrived on time. Smooth flight, so the weather gets credit for that. Seats a bit more roomy than the horrible sardine cans I've become accustomed to being squished into on Delta flights."
Khuyết điểm: "The provided earphones are useless. Next time I'll have to bring some from home. I only could watch films with "closed caption.""
Khuyết điểm: "Entertainment system wasn’t working"
Khuyết điểm: "Had to wait for the crew from another flight before boarding p"
Ưu: "Food and service was amazing."
Ưu: "No air conditioning. Sat at the terminal in 95+weather, many elderly on the plane in hot weather. Attendants said oh well well at least your not in the back of the plane. Also intercom was set to blaring with a high pitched squealing sound."
Khuyết điểm: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Ưu: "Seat confort"
Khuyết điểm: "Food and drink service"
Khuyết điểm: "Always delays in between transfers from Mexico City"
Ưu: "Flew delta comfort, priority boarding, extra legroom, short flight so no meal included"
Khuyết điểm: "nothing bad about this flight"
Ưu: "Nice crew. Comfortable seats."
Khuyết điểm: "Peanuts and water was “snack”"
Ưu: "Lots of water"
Khuyết điểm: "Nothing"
Khuyết điểm: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Ưu: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Khuyết điểm: "Nothing"
Ưu: "Everything was great from boarding to landing."
Ưu: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Khuyết điểm: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Ưu: "Quick boarding for a big plane. Lots of room for overhead luggage. Two beverage services. Nice crew!"
Ưu: "Agents rerouted me in face of weather problems so that I could make LAX-SYD connection. Well done."
Khuyết điểm: "Not enough leg room in Economy. Beverage service insanely slow. Had already eaten sandwich by the time it reached me. Have seen this problem before on ATL-LAX, needs attention. Movie choices kinda limited ."
Ưu: "Great movie selection"
Ưu: "Generally everything went smoothly on this leg of my trip."
Ưu: "WiFi and free tv shows"
Khuyết điểm: "My seat wouldn’t recline"
Ưu: "Flt on time, very nice and friendly gate agent and flight attendant"
Ưu: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Khuyết điểm: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Ưu: "It's Delta so I got miles"
Khuyết điểm: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Ưu: "Friendly crew"
Khuyết điểm: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."
Ưu: "Overall great experience"
Ưu: "I love that I was upgraded to first class!"
Khuyết điểm: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Ưu: "Crew was efficient and friendly."
Khuyết điểm: "I was seated in toddler central with one squirming next to me and the one ahead of me that thought her seat was a rocking chair. She banged my knees til.mom finally told her to quit."
Ưu: "Good crew"
Khuyết điểm: "Seats way too cramped."
Ưu: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Khuyết điểm: "Mini sandwiches could be served."
Khuyết điểm: "Little late boarding and leaving. No explanation"
Khuyết điểm: "No problems during the flight"
Ưu: "THE WAY THE PLANE IS LOADED WITH SEATS IN BACK LOADED FIRST AND FRONT SEATS LOADED LAST SO DON'T HAVE TO FIGHT THROUGH ALL THE PASSENGERS BLOCKING FRONT AREA"
Khuyết điểm: "FOOD IS MOST TASTELESS OF ANY AIRLINE FOOD WE'VE EVER HAD ON THE MANY AIRLINES WE'VE BEEN ON AROUND THE WORLD"
Ưu: "Friendly staff clean cabin"
Khuyết điểm: "Not much"
Khuyết điểm: "Menos tiempo en las escalas"
Ưu: "Food was good and healthy."
Khuyết điểm: "Online entertainment didn't work. Crew was rude and unhelpful."
Khuyết điểm: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Ưu: "The flight left and arrived on time, which is always nice."
Khuyết điểm: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Ưu: "Food great"
Khuyết điểm: "Everything exelente"
Ưu: "Everything was great."
Khuyết điểm: "Nothing"
Ưu: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Khuyết điểm: "less ignorant/greedy management"
Khuyết điểm: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Ưu: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Ưu: "Nice crew. Comfort ok."
Khuyết điểm: "They herre delade."
Khuyết điểm: "Plane was a Dreamliner"
Ưu: "nice peole, crew, great aiplane comfort and food"
Ưu: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Ưu: "The planes were modern and up to date. Good food and friendly service"
Khuyết điểm: "I loved it all!"
Ưu: "The crew was fabulous! Competent and very helpful, even funny when serving food and drinks! I fly very frequently but this was one of the nicest crews I had in years!"
Ưu: "There was nothing special"
Khuyết điểm: "Staff attitude food"
Ưu: "Entertainment is ware out, headphones jacks don't work well."
Khuyết điểm: "Headphones jacks Food can be better and warmer"
Ưu: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Khuyết điểm: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Khuyết điểm: "No Movie Screen"
Khuyết điểm: "Tight space between seats"
Khuyết điểm: "Food was rubbish!"
Khuyết điểm: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Khuyết điểm: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Ưu: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Khuyết điểm: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Ưu: "Bad services, bad food, No enterteiment services available."
Khuyết điểm: "Could not select my seat"
Ưu: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Ưu: "Friendly crew"
Khuyết điểm: "Nothing"
Khuyết điểm: "Lástima connecting fligh was a little bit tight but every things worked"
Khuyết điểm: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Khuyết điểm: "Leg room nonexistent."
Khuyết điểm: "Terrible boarding experience. Plane was delayed 2 hours with no explaination. Plane was a bit dirty and old. Will not fly again if I can help it."
Khuyết điểm: "nothing"
Ưu: "The best business class seating we've encountered ... tons of leg room, side by side seating arrangements. I peeped into economy and that's not too bad neither. The seats were 3 sets of 3 seats per row. Most other planes would have at least 10 seats across."
Khuyết điểm: "The crew was not very attentive. A group of them always chit chatting in the kitchen area. Food was very mediocre in business class, can't imagine what it's like in economy."
Khuyết điểm: "There was a LAN strike at airport. No manager from LAN, nor airport came forth for over 2 hours to talk w/ passengers. 8 a.m. flight left at 2 p.m. No apologies given."
Khuyết điểm: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned."
Ưu: "The entertainment was good for such a flight. Boarding was fast."
Khuyết điểm: "Food was very basic; neds to be improved cosnideing it is international."
Ưu: "The flight crew were pleasant and tried to help."
Khuyết điểm: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Ưu: "The service was good and the crew was very kind."
Khuyết điểm: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."