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Điểm theo đánh giá của khách hàng KAYAK
Ưu: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Ưu: "Train the stuff Better food"
Ưu: "The crew was very good. Seat was comfortable."
Khuyết điểm: "Running water in the bathroom."
Khuyết điểm: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Khuyết điểm: "coffee is to strong and to many spicy foods"
Ưu: "Nothing to like on that flight."
Khuyết điểm: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Ưu: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Khuyết điểm: "Nothing. Keep up the good work"
Ưu: "Crew was awesome"
Khuyết điểm: "Food quality need to improved"
Ưu: "Very attentive and efficient"
Khuyết điểm: "they cancelled by booking just before hour depature.."
Ưu: "The entertainment was good."
Khuyết điểm: "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."
Ưu: "Yes overall probably the best flight to Chennai from DC"
Ưu: "The seat was ok and the food was good."
Khuyết điểm: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Ưu: "The crew was good. Good movie selection."
Khuyết điểm: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Ưu: "Crew was amazing and food was Delicious as compare to other airlines."
Khuyết điểm: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."
Ưu: "Flight was uneventful, left on time. Chocolate cake was delicious."
Khuyết điểm: "I would have liked rear and forward camera live feed to show actual flight"
Khuyết điểm: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Khuyết điểm: "Food was terrible. It’s worse among the airlines."
Ưu: "Crew was exceptional. QSuite very comfortable."
Ưu: "The crew was amazing:)"
Khuyết điểm: "The availability to have vegan meals...."
Khuyết điểm: "Seat comfort"
Ưu: "Plenty legroom with Qatar. Food good."
Khuyết điểm: "Everything good as usual"
Ưu: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Ưu: "Seat where comfortable and thank needed more leg space"
Khuyết điểm: "Good was poor bcz going and back was same menu of choice of food."
Ưu: "Attentive crew, good menu"
Khuyết điểm: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Ưu: "As efficient as ever"
Ưu: "Food was good and so was the crew, entertainment was better than expected."
Khuyết điểm: "Obviously the seat could have been roomier but still good."
Ưu: "Awesome leg room in economy. Helpful staff."
Khuyết điểm: "Main courses weren’t all the great."
Ưu: "Great crew, aircraft etc"
Khuyết điểm: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Khuyết điểm: "We requested the wheelchair but it wasn’t provided"
Ưu: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Khuyết điểm: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Khuyết điểm: "food options exhausted pls tell ground catering to provide more food Plane was freezing on international flights and at 3:50am in the morning pls provide blankets to all"
Ưu: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Khuyết điểm: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Khuyết điểm: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Ưu: "Great service, friendly and helpful"
Khuyết điểm: "nothing"
Ưu: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Khuyết điểm: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Khuyết điểm: "nothing"
Ưu: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Khuyết điểm: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Ưu: "Crew were good, food was decent"
Khuyết điểm: "Equipment/electronics was a bit dated."
Ưu: "quick eficient"
Khuyết điểm: "long flight"
Ưu: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Khuyết điểm: "Plane wasnt clean enough specially toilet."
Ưu: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Khuyết điểm: "N/A"
Ưu: "- Service - Food Quality"
Khuyết điểm: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Ưu: "The planes were nice and the crew was nice."
Khuyết điểm: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Ưu: "Clean airplane"
Khuyết điểm: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Ưu: "Good service but need to improve food quality and quantity."
Ưu: "Excellent crew, who make each person important."
Khuyết điểm: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Ưu: "Crew was helpful. Leg room is good. Overall the flight was good."
Khuyết điểm: "Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water."
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "Boarding with Nigerians is always difficult"
Khuyết điểm: "Thanks"
Ưu: "The crew was cool."
Khuyết điểm: "More flexibility in terms of upgrading seats and changing flights while at the airport, especially if there is availability."
Khuyết điểm: "Food"
Ưu: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Khuyết điểm: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."
Ưu: "I am looking for something good put didn’t find Sorry"
Khuyết điểm: "The departure time should be on time Our flight was delayed more than one hour"
Ưu: "Good performance of ground staff in kabul"
Khuyết điểm: "On time flight not delay"
Khuyết điểm: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Ưu: "first time on Emirates and its just so much better than anything else under all points of view"
Khuyết điểm: "vegetarian options"
Ưu: "The food was nice."
Khuyết điểm: "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
Ưu: "Upgraded to first class!"
Khuyết điểm: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Ưu: "Great food & great entertainment. Love the free WiFi"
Khuyết điểm: "Great airline, great staff."
Khuyết điểm: "Emirates are a quality airline unlike BA and KLM."
Khuyết điểm: "Seat was not comfortable. Push back was not working"
Khuyết điểm: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Ưu: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Khuyết điểm: "The lunch was not very hot."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Everything was outstanding"
Khuyết điểm: "Nothinng really"
Ưu: "The crew were very hard working and did a great job."
Ưu: "Everything was nice.."
Khuyết điểm: "None..."
Ưu: "Emirates Airlines are the best Airlines in the world and I always travel with them all over the world"
Khuyết điểm: "Nothing"
Ưu: "Brilliant service from start to finish"
Khuyết điểm: "Nothing"
Ưu: "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
Khuyết điểm: "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"
Ưu: "Entertainment. Free 2 Hours wifi acccess"
Khuyết điểm: "Was late to depart. Having to take the bus to the airport terminal."
Ưu: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"
Ưu: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Khuyết điểm: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
Khuyết điểm: "If you want upgrade you should bay 2100 USD why it’s a upgrade not new ticket !!"
Ưu: "We landed"
Khuyết điểm: "Cramped, terrible food."
Ưu: "Service and food"
Khuyết điểm: "Boarding for business class took a long time and was very out of order"
Ưu: "Crew were helpful & friendly."
Khuyết điểm: "No vegetarian food."
Ưu: "Food comfort"
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
Ưu: "Like the cabin crew... comfortable seat in the business class"
Ưu: "Service was excellent"
Khuyết điểm: "Veg food needs to be improved in ROME-DUBAI Sector."
Khuyết điểm: "My seat was booked on Ile. it was chanded to window which I hate"
Ưu: "The food was amazing. The entertainment was amazing The boarding process was very seamless Everything was done on time"
Khuyết điểm: "Honestly, nothing. I was beyond impressed."
Ưu: "Leg room is always great!! Also the staff a brilliant!!"
Khuyết điểm: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Ưu: "Flight departure on time and good food service"
Ưu: "pleasant staff excellent movie selection decent food"
Ưu: "some new movies"
Khuyết điểm: "Crew was very unprofessional, they need lots of training. Emirates should hire people who can handle english language properly No proper service of food or drinks ... they had all like beer, wines , spirits.. but the crew was not offering anything"
Khuyết điểm: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Ưu: "A footrest would make the flight perfect."
Khuyết điểm: "No footrest. Legs got tired. Felt like lifting them up."
Ưu: "Consistently good service from emirates crew"
Khuyết điểm: "Too much meat in the dining options Boarding was slow"
Khuyết điểm: "Food was not awful and most item not available in Fist Suites"
Ưu: "The crew was OK. The seats were normaly OK."
Khuyết điểm: "Maybe better food"
Khuyết điểm: "Very comfortable and well run."
Khuyết điểm: "Vegetarian food. 30% of people are vegetarian"
Khuyết điểm: "I would definitely have vegetarian food. 30% of population is vegetarian"
Ưu: "Food was great, service was also amazing."
Khuyết điểm: "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
Khuyết điểm: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
Ưu: "The flight and crew were excellent. Turkish Airlines business is always good."
Khuyết điểm: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
Khuyết điểm: "Seats are extremely uncomfortable.."
Ưu: "Mediocre seats, very friendly staff."
Khuyết điểm: "Better food options, more comfortable seats, easier access to wi fi"
Khuyết điểm: "The flight was delayed by 4 hours but Turkish airlines inisisted that I had to be at the airport and checked in at the scheduled time and then wait at the airport for that whole time."
Ưu: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Khuyết điểm: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
Khuyết điểm: "1 hour delay due to weather"
Khuyết điểm: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
Khuyết điểm: "The crew isn’t very friendly, they do not know English very much."
Ưu: "Everything went well"
Ưu: "The food and the entertainment"
Khuyết điểm: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
Ưu: "The service was excellent, staff helpful and understanding."
Khuyết điểm: "No business class priority boarding, no assistance available with transfer."
Khuyết điểm: "The flight was late, with no explanation."
Ưu: "The service"
Khuyết điểm: "No entertainment. Late boarding."
Ưu: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"
Ưu: "The plane was too hot"
Khuyết điểm: "Plane too hot"
Ưu: "Full meal and entertainment system even for a shorthaul flight."
Khuyết điểm: "Tight leg room"
Khuyết điểm: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Ưu: "Good crew. Clean"
Khuyết điểm: "A little late"
Khuyết điểm: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
Ưu: "Food as per.always was.great and choice of entertainment also good."
Khuyết điểm: "Bording was delayed because of inbound flight delays."
Ưu: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."
Ưu: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Khuyết điểm: "Smallest leg room I have ever seen"
Khuyết điểm: "The head phones are terrible."
Ưu: "Crew and flight itself was great."
Khuyết điểm: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Ưu: "Professional nice food"
Ưu: "Crew was very kind"
Khuyết điểm: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Khuyết điểm: "My bag didn’t arrive"
Ưu: "I liked the food."
Khuyết điểm: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Ưu: "Well priced airline with higher levels of service than contemporaries. But contact with them is a challenge. Getting breakfast on the first leg was great."
Khuyết điểm: "Could not check in online so got a middle seat at airport. Airport in Istanbul is very spread out. Be ready to walk. Give up on boarding groups or the reality of announcements."
Ưu: "Nice to receive a tablet to watch movies despite not having screens. Good workaround."
Khuyết điểm: "3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok."
Khuyết điểm: "Same"
Khuyết điểm: "the flight it was on time and the personal on the board it was very nice"
Ưu: "Excellent customer service from boarding to landing"
Ưu: "The flight crew was friendly and kind."
Khuyết điểm: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Ưu: "The food was quite good"
Khuyết điểm: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Ưu: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Khuyết điểm: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Khuyết điểm: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Ưu: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Khuyết điểm: "Small seats in the economy class"
Khuyết điểm: "The worst airline I have ever flown with, worst disruption management"
Ưu: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Khuyết điểm: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Ưu: "The benefits of being United Gold status is a real plus at the lounges and in the boarding process."
Khuyết điểm: "The 12.5 hour flight is too long for my aging body!! Either bulkhead or business is needed for flights that long"
Khuyết điểm: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
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