No pillows provided. Crew very friendly
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Khuyết điểm: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "Good food. Friendly staff efficient airports."
Khuyết điểm: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Khuyết điểm: "Nothing much"
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Ưu: "crew handled the tough crowd well, but were not extremely hospitable"
Khuyết điểm: "food was disgusting"
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "Staff was great as usual"
Khuyết điểm: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Khuyết điểm: "Flight way too cold"
Khuyết điểm: "Satisfied service friendly staff overall satisfied."
Ưu: "Cabin crew knew how to work."
Khuyết điểm: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ưu: "The crews on board were amazing!"
Khuyết điểm: "The service from the ground staffs are not as good a the crews onboard."
Khuyết điểm: "Delays"
Ưu: "lot of turbulence, uncomfortable ride"
Khuyết điểm: "entertainment system was good"
Ưu: "Seating was spacious, crew was attentive. Boarding was efficient."
Khuyết điểm: "The food choice was not pleasing to me."
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Khuyết điểm: "Boarding didn’t give priority to passengers with children"
Khuyết điểm: "The desserts. The bun."
Ưu: "Very organized"
Khuyết điểm: "Seats could be a bit more comfortable in premium economy"
Ưu: "Efficient, comfortable."
Ưu: "Love the promptness of services, always with a smile!"
Ưu: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Khuyết điểm: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Khuyết điểm: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Crew was friendly and whole on ground process was efficient."
Khuyết điểm: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "Excellent experience as usual by SIA."
Khuyết điểm: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "Polite crew took good care of my needs"
Khuyết điểm: "Food was really bad could do better . Movies were not as current but a good collection."
Ưu: "everything, excellent job"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "Professionalism and friendliness of crew"
Khuyết điểm: "Seat not great for my length even though it was business class"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Ưu: "Everything went smoothly"
Khuyết điểm: "The overcharge for baggage being slightly over weight"
Ưu: "The flight was on time."
Khuyết điểm: "I just don't like Jetstar. An airline of pick pockets, and crooks. You're best to only bring your toothbrush, and nothing else."
Khuyết điểm: "No frills airline. Everything costs extra"
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "Loved we departed on time & landed a little early"
Khuyết điểm: "That we had to abort a landing & circle round to try again."
Ưu: "We paid for extra legroom seats because we were so uncomfortable on the flight up to Cairns. It was worth the money to be comfortable. As it happens it was an older plane with more room anyway."
Khuyết điểm: "Nothing"
Ưu: "Staff and crew"
Khuyết điểm: "Very strict baggage policy you have to be exactly same weight or less with baggage"
Khuyết điểm: "Was disgusted that I had only a 6kg small carryon suitcase & a laptop in my handbag (6kg) and had my carryon taken off me & put on the next flight & not getting delivered until 10pm tonight!!! Plus had to pay $60 and buy some clothes to wear to event tonight as luggage won’t arrive in time. Will never fly Jetstar again!!!"
Ưu: "no concerns - had a seat free next to me which made it a pretty perfect flight"
Ưu: "Boarded well, wasn’t overly populated"
Khuyết điểm: "The staff were so rude and acted like they didn’t want to be there, acted like pouring you a glass of water was the biggest inconvenience in the world. Had to pay for inflight entertainment, no snacks or food whatsoever. But the attendants weren’t attentive or even in the slightest bit polite."
Ưu: "Good movies.. they paid for my hotel and shuttle once flight was cancelled."
Khuyết điểm: "Flight was delayed 8hrs then it was cancelled due to pilot being sick. They never said on the flight how much the baggage fee would be which ended up being 150$.. which is unprecedented. Had to pay for food and drinks even after getting delayed and cancelled.. they should have been included"
Khuyết điểm: "No entertainment at all, not even a app"
Ưu: "Board and disembark available at both the front and back of the plane. Flight and crew were good."
Khuyết điểm: "Seated in last row with non reclining seats despite many open seats. Charged $60 ASD to check each bag with max weight of 15kg for a checked bag (vs other airlines allowing ~23kg and one checked bag free of charge). Drinks and snacks on plane were an extra charge."
Khuyết điểm: "Checking in was a pain, when there were too many people, the staff didn’t really make any effort to speed up the process, they didn’t care much to prioritise whoever came first, just mixing up those who have problems with their luggage with everyone else."
Khuyết điểm: "Not one of the better airlines."
Ưu: "Great crew that were all very friendly, Water was provided for free"
Khuyết điểm: "Meals are not provided and drinks other than water will cost you My luggage was not automatically transferred into the connecting flight"
Khuyết điểm: "Entertaiment was paid. Previous jetstar flights was free. I tried to purchase the machine did not read none of my credit cards. Bad experience overall."
Ưu: "Staff very professional, food is decent"
Khuyết điểm: "Entertainment"
Khuyết điểm: "Boarding was late and congested Not organized"
Ưu: "Flight left on time and arrived on time. My travel companion and I were seated next to each other."
Khuyết điểm: "I was not able to purchase baggage during the booking process even though the customer service rep told me that at-purchase is the cheapest time to purchase baggage. There was literally no option to purchase it during my purchase process (I scrutinized every step of the process since I had been burned re baggage prices on my previous JetStar flight). I paid more for baggage on this flight than the previous flight even tho I paid for a lower amount of kilos. I decided to drive for the next of my flags instead of fly Jetstar again. Over it."
Ưu: "Everything, except luggages were not included"
Khuyết điểm: "We had to pay for any entertainment"
Ưu: "Got from point A to B early."
Khuyết điểm: "It's a nickel and dime discount airline. We will never take it again. Passengers should definitely read all the baggage rules prior to purchasing a ticket; we paid $180 in additional bag fees. There is a very strict 7kg carry-on rule. You have to buy everything in board, they will not allow you to take your coffee or hot food on board the plane."
Ưu: "Excellent boarding process."
Khuyết điểm: "No drinks or snacks"
Khuyết điểm: "Paid for Qantas, but got Jetstar, which is at best deceptive and at worse bait and switch. The crew member weighing our carry ons and purses was snotty and bitterly sarcastic. Honestly I don't know how he got a customer-facing position when his best response is "you should know better" when we mentioned that we were under the impression that the carry on baggage limit didn't include purses. We didn't get food, and entertainment was nonexistent (which is why we went with what we thought was Quantas). Added to the long line for Jetstar bag drop and the uncomfortable airplane, I'll never fly Jetstar again. Furthermore, Quantas should seriously consider whether lying to its customers is a good strategy."
Ưu: "We were able to change seats to the exit aisle for more leg room."
Khuyết điểm: "The seats weren't very comfortable."
Ưu: "Timing of flight was convenient"
Khuyết điểm: "Being charged $50 to gate-check a carryon bag, when that same bag had not been a problem on the Syd-Cairns flight! Being charged $4 for a can of mostly flat pepsi..."
Ưu: "Flight was on time"
Khuyết điểm: "International 7 hours flight and we were charged for everything, food, water, entertainment, even blankets! Regret that did not booked with another discount Australian airline Qantas, this one has one free peace of luggage and feeds you even on domestic 3 hours flight."
Ưu: "Friendly Staff"
Khuyết điểm: "There was a huge delay, all the flights I bypassed with Virgin because they didn't leave early enough left long before us. While we were waiting they didn't even post anything at the gate. Once on the plane the seats were among the tightest I have ever experienced. They even charge for coffee. I won't use them again if I have an option."
Ưu: "Efficient and friendly ground staff and crew. An overall great experience! This was a Qantas flight operated on Jetstar equipment, which may be the reason checked baggage fees did not apply as the Qantas fee was slightly higher than purchasing straight from Jetstar."
Ưu: "On checking in, they charged us a penalty fee, and then our flight got cancelled at the last minute without any options to get back to the city in time for work. Had to book a last minute flight with a different airline and couldn't get luggage back in time to take it along!"
Ưu: "Inflight infrastructure Warm crew"
Khuyết điểm: "Water size for sales was too small"
Khuyết điểm: "Ordered food online. Would be better just buying when on flight. Egg sandwich both flights. No choice."
Ưu: "I have taken 2 Jetstar flights this week and both departed over an hour late ! Frustrating!"
Khuyết điểm: "Jetstar changed our flight and made it earlier by 3 hours, causing us to have to schedule the next day instead and lose half a day at our destination, they didn't even offer a free checked bag to compensate for our losing half a day in touring! Seat recline is almost nil, spacing, my 5'7" frame knees were in the seat in front....boarding chaotic, would never fly them again! Charge bags at odd weight increments....."
Ưu: "Easy of Boarding"
Khuyết điểm: "Jetstar is a low budget airline similar to Jet Blue in the US. When you book ensure that you pay for one or two pieces of luggage if you don't you will get a rude awakening upon check in. We had to pay an extra $200.00 to get our luggage to Cairns. Ensure you buy luggage if you book a Jetstar flight on the internet."
Ưu: "At least the checkin staff member moved me to an earlier flight"
Khuyết điểm: "One crew member in particulat chatted loudly for much of the flight - it was annoying. The same person was also unfriendly to passengers for some reason. A big overweight fellow with a piercing nasal voice. Also I was charged an extra $50 for a checked bag - seemed very unfair when if you google 'Jetstar cabin baggage allowance' it says 10 kg!"
Ưu: "Had a seatbelt"
Khuyết điểm: "Seat did not recline. Crew said was broken. Second crew said didn't recline because near exit. Think should be informed of this when allocated seat"
Ưu: "I liked that we arrived safely and on time."
Khuyết điểm: "Where to begin? Paying for baggage checked, paying for carry-on, paying to reserve a seat, no seat back pocket at any seat, paying for anything you want to eat or drink, even a cup of water is not provided-/you must pay. It would not surprise me if oxygen masks were needed that there would be a charge. I basically despise being nickled and dimed at every turn."
Khuyết điểm: "I thought my ears were deceiving me when they mentioned 3 AUD for lavatory use! Inhumane! And that's on top of having to pay for my check-in luggage. I felt completely dooped! Traveling through the outback, I had no scale, no wifi, etc. And after paying an exorbitant amount, we were STILL given hassles for our carry-on.. Apparently if you "wear" your luggage on your body, it's free of charge (but on aggregate, it still adds to weight & balance of the plane). And how this all contributes to fast handling is beyond me. Moronic rules! Of all the great times I had in Australia, JetStar was the only utter disappointment I had to endure! Never again!"
Ưu: "I was quite worried about using JetStar because of bad reviews I had read, but I had a very good experience with the airline. It was on time the staff was friendly and it was an easy boarding process. Better experience than flying the more expensive Virgin Australia"
Khuyết điểm: "- They had poor food provisions for flight meals. By they time they had reached the middle section, only the vegetarian meal was available. You didn't have any choice (other than not eating a salad...) - The aircraft required some updates to its facilities. The chairs, audio jacks, and TV monitor weren't functioning properly at all for the 16 hour flight"
Khuyết điểm: "No entertainment"
Ưu: "Nothing. Thought we had booked Qantas and got Jetstar"
Khuyết điểm: "That the flight ran late That the menu is disgusting. Nothing fresh. No originaliry"
Khuyết điểm: "Flight was actually Jetstar so the service was worse and no meals were included on a long flight."
Ưu: "We can't remember his name but the cabin crew leader was excellent with a great sense of humour. He really "made" the trip. He was also firm but in a polite way when someone stood up before they should have. We didn't have anything to eat so can't comment on the food. Carolyn and Andrew Dowling"
Khuyết điểm: "The seats are to upright, and there no pocket on the back of the seat in front to store anything."
Khuyết điểm: "Worst airline I have ever used. The crew of the actual flight was fine but the people working for the airline in the terminal were very rude. Unfortunately this cheap airline doesn't include any baggage with their ticket prices (which I have never heard of before) and I was extremely surprised when we had to pay $150 for our regular checked luggage that we have flown with for free all over Australia from the US on 5 flights so far. That I can deal with but then the real fun became when we were on line to board the plane and the in terminal crew came out with scales and pulled a nice little scam of charging to check in any carry on luggage (which the woman at the check in counter said was ok to bring on board) for $50 a bag which even included a small suitcase that fit easily in the overhead compartment. If I had only spent the extra $20 or so to use a real airline from the beginning I would have saved $250 on the baggage costs that Jetstar scammed from me. Never ever again will I use this airline and I will be writing them this same email. Make sure you all read the fine print when booking this scam of an airline."
Khuyết điểm: "The flight was delayed then check in staff were rude"
Khuyết điểm: "The listed price did not include luggage and they gouged me for almost additional $300 USD to fly from Cairnes to Sydney. Yes my two bags were heavier but I was not charged additional fees on either Hong Kong Airlines, Quantas or JAL."
Ưu: "The plane was nice and I was comfortable for the most part in coach. Which is where I always fly. The leg room was good and I had ample storage overhead and below the seat in front of me. The staff were nice. The co-pilot was very polite."
Khuyết điểm: "At the end of the day you don't want the customer thinking....geez, for the cost I ended up paying, I could have bought the higher priced ticket with _____ airline. My opinion, this would not be my choice of business models. - Some reasonable amount of luggage should be included past the carry on. - I would not charge separately for blankets and entertainment. If I did it would be such a nominal fee that everyone would just do it. - I feel the same way for snacks, water, soda, coffee, etc. Some appropriate fee that is not a major upcharge. I think from a customer satisfaction standpoint I would charge $25 more on each ticket and provide more without all the upcharges. It just feels better."