Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "Reliable service, clean cabin"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "The crew was great as usual. The food was good"
Khuyết điểm: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Ưu: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "Got bumped to Business Class"
Khuyết điểm: "I liked everything"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "Food was pretty good. Loved the Weiss ice cream bars"
Khuyết điểm: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Khuyết điểm: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "check in went smoothly. helper was friendly and helpful."
Ưu: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Khuyết điểm: "Too much stop over"
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Ưu: "It’s worth it to pay a bit more for the extra legroom seats."
Khuyết điểm: "The desserts. The bun."
Ưu: "Excellent attention to service and comfort."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "old aircraft, no usb or power point charging. choice of 5 movies"
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Khuyết điểm: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Ưu: "Service was best in class"
Khuyết điểm: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Khuyết điểm: "Old plane. Old in flight entertainment."
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "Consistency of service, efficient"
Khuyết điểm: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Ưu: "Almost everything"
Khuyết điểm: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Ưu: "everything, excellent job"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Khuyết điểm: "Seats are tight and hard"
Ưu: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Khuyết điểm: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Ưu: "The cabin attendants kept us well hydrated."
Khuyết điểm: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Ưu: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Khuyết điểm: "Entertainment interface showing its age."
Ưu: "Consistently good food."
Khuyết điểm: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Ưu: "Flight on time"
Khuyết điểm: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Ưu: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Ưu: "The ground staff in Sydney!"
Khuyết điểm: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Ưu: "Hot/Cold towels, great movie selection, more space, good meals"
Ưu: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Khuyết điểm: "nothing"
Check in crew was very unreasonable and charged me for excessive baggage when I was only 2 kgs over They wasted a lot of time and flight was not on time. They charged extra a a cup of coffee.
Overall everything was good,very impressed with good food and service from Doha to Atlanta
Ưu: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Khuyết điểm: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Ưu: "I really loved the food and the attendants were super friendly and helpful"
Khuyết điểm: "Seats"
Ưu: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Ưu: "So welcoming and so caring"
Khuyết điểm: "Food"
Ưu: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Khuyết điểm: "Nothing. Keep up the good work"
Ưu: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Khuyết điểm: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Khuyết điểm: "Food was just not that great. Too many peppers in everything!"
Ưu: "Everything was GREAT!"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Many of the entertainment systems were broken."
Ưu: "Crew was really amazing."
Khuyết điểm: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Ưu: "Food was good"
Khuyết điểm: "The flight took off late more than an hour"
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Best business class I have ever been on. Better than most First class."
Khuyết điểm: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Ưu: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Ưu: "Good food and services"
Khuyết điểm: "Boarding slow and luggage too strict"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Films Service"
Khuyết điểm: "Not enough films"
Khuyết điểm: "Good service"
Ưu: "Everything was fine except the flight delays"
Khuyết điểm: "Flight delays"
Ưu: "The Qatar Airways price."
Khuyết điểm: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Ưu: "Complimentary upgrade to business class."
Khuyết điểm: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Ưu: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Khuyết điểm: "We could not watch anything as my wife and my screen did not work."
Ưu: "Their food and crew was good."
Khuyết điểm: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Ưu: "Nice people"
Khuyết điểm: "6-hour delays coming and going. Sounds like a an issue."
Khuyết điểm: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Khuyết điểm: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Khuyết điểm: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Ưu: "Amazing airline with excellent crew and ground staff ever willing to help!"
Ưu: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Khuyết điểm: "Read on the left."
Ưu: "Comfortable and easy"
Khuyết điểm: "Departs in early morning"
Ưu: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Khuyết điểm: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."
Ưu: "The crew. Hana was the best. She is one of the crew members. The Korean female."
Khuyết điểm: "the person next to me was load and annoin. Seat was crammed and was not comfortable AT All."
Khuyết điểm: "Great experience"
Was delayed over 2 hours leaving Sydney. One staff member was loudly telling a passenger that they shouldn't have stowed their bag where they has as it was her position for her bag. Not very professional. Better late than never though. Overheard a few passengers while waiting saying how their flights had been cancelled the day before and had to find their own accommodation in Sydney.
Main problem was that the inflight entertainment system did not work on two legs of a Sydney to London Heathrow flight. They tried very hard to fix it in Sydney and Singapore without success. Apart from that, a very comfprtable flight
Ưu: "Window seat on my own. Landed early."
Khuyết điểm: "Direct flight to Melbourne."
Ưu: "Got an aisle seat. Got all the meals. Overall a good flight."
Khuyết điểm: "Tim Tams out for self service"
Ưu: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Ưu: "Quantas Entertainment app was great!"
Khuyết điểm: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Ưu: "Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time"
Khuyết điểm: "Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!"
Ưu: "Almost everything."
Khuyết điểm: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Ưu: "Everything went well. boarding and check in."
Khuyết điểm: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."
Ưu: "Food and comfort of the seat"
Khuyết điểm: "The USB charger, the whole entertainment, anything on the remote including light control and bell, stopped working! I wasn't given enough attention, i had to chase the crew a few times, it was a 14 hour flight with nothing working, miserable experience. I was offered a window seat, which i hate, without considering to give me an upgrade. I was given 5,000 Qantas points, i don't know if they can be moved to my AVIOS."
Ưu: "The food was decent"
Khuyết điểm: "The entertainment system didn't work or was buggy for the entire flight and while we got an apology, we got no other compensation. Also, with 2 hours left in the flight, the flight attendants loudly woke everyone up in the plane and forcefully raised everyone's seats, even if they were asleep, so that they could serve breakfast to everyone. That was an incredibly rude awakening."
Ưu: "Tge flight and landing were uneventful"
Khuyết điểm: "One hour delay taking off. Departure gate change. Cramped seating. When plane totally loaded, further wait for ground crew to load baggage. No refreshments until way late due to delay. Water should have been offered during the delay due to loading."
Ưu: "Staff was wonderful. Food and cleanliness was good. Pilots communication was accurate and helpful."
Khuyết điểm: "We were travelling with an infant. Although we had requested for crib/bassinet we didn’t get one. To add to the anxiety, we noticed that none of the bassinet seats were allocated to parents with infants. There were at least 3 families with infants and lots of children due to school holidays. But we all had to make do with our cramped seats. Maybe Qantas can plan this better. It isn’t so difficult as they usually know how many infants are travelling, in advance."
Ưu: "Great crew, nice clean aircraft with lots to watch via their streaming service Flight left ontime and arrived early"
Khuyết điểm: "Food was good but not great"
Ưu: "The view"
Khuyết điểm: "Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen."
Ưu: "Very smooth flight."
Khuyết điểm: "Could use more leg room. When the seat in front of you is reclined it is practically in you face."
Ưu: "seats - very comfy flat bed to use on overnight flight"
Khuyết điểm: "too warm, hard to sleep"
Ưu: "Crew were ok"
Khuyết điểm: "Food was awful and departed late"
Ưu: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"
Ưu: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Khuyết điểm: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Ưu: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Ưu: "Very smooth, made it alive."
Ưu: "Comfortable seats, good food choices, great service."
Ưu: "Mostly everything great."
Khuyết điểm: "Leg room for me a bit small. Dinner a bit mushy."
Ưu: "on time, easy flight"
Khuyết điểm: "overcharged for second bag"
Ưu: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Ưu: "Once we boarded the experience was positive."
Khuyết điểm: "The flight was late causing me to be late for a meeting"
Ưu: "Everything except the cabin temperature."
Khuyết điểm: "Some cabins had no heat. Other cabins had no air conditioning. My cabin was sweltering, which made it difficult to sleep and to be anything other than uncomfortable on the 16 hour flight."
Ưu: "Economy seats were comfy."
Khuyết điểm: "Food was terrible! Literally inedible."
Khuyết điểm: "Delayed flight without any explanation. Unable to check in on phone. Checking into this flight at the airport took over 2 hours. Hated everything."
Khuyết điểm: "Missed as a result of delayed flight an hour the same as on the way out To Sydney which threw a wrench in everything. Both times “to clean the plane” get a system that works."
Ưu: "The vegan food was delicious. The stewards and stewardesses were available and friendly. The seats were bigger than the new norm. He movies and documentaries were a good selection."
Khuyết điểm: "The seats could be bigger. The eggs could be vegetarian."
Ưu: "No issues, quick and friendly."
Khuyết điểm: "N/A"
Khuyết điểm: "Arrogance of the crew"
Ưu: "love the selection of food and snacks"
Khuyết điểm: "staff was not at helpful and friendly as i remembered. Seem a little stress and did not want to be there."
Ưu: "Checking in and boarding was good and reasonably fast. Room available for everyone's hand luggage. Toilets were reasonable. Food in economy was ok."
Khuyết điểm: "No hot USB port in economy. Inflight information system is old and screen resolution and contrast is not so good. Best to use own headphones."
Ưu: "Service and food was pretty good."
Khuyết điểm: "Didn't care for the movie selection. Not much of a variety."
Ưu: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Khuyết điểm: "N/a"
Khuyết điểm: "I was right by the toilets"
Ưu: "Dood provided was good. Service was good. Baggage was fast."
Ưu: "Great selection of entertainment. Good pillows."
Khuyết điểm: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Ưu: "Nice aircraft and amenities."
Khuyết điểm: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Khuyết điểm: "tv monitor didn't work well."
Ưu: "Inflight service."
Khuyết điểm: "Headsets tend to fail. Is good that more than one were provided."
Ưu: "The in-flight crew were just fantastic. Couldn't fault the service. Nothing seemed to hard. Thanks to all!!"
Khuyết điểm: "20 minute delay in take-off."
Ưu: "Good crew, spacious seats for economy. Good food."
Khuyết điểm: "I wish they let us pick our seats, but they were assigned."
Ưu: "comfortable seats. Okay food. Great entertainment."
Khuyết điểm: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Ưu: "organization ans timely process on the check in counter on forward"
Khuyết điểm: "the gate announcements not very clear."
Ưu: "The ground steward in LAX attended to our needs. He was cheerful and made us feel welcome."
Khuyết điểm: "The service on both flights, from LAX to Taipei and from Taipei to Manila. The flight attendants need to smile more often. They look so serious, especially when you ask them for something."
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Ưu: "They ran things efficiently and staff was cordial and helpful if asked."
Khuyết điểm: "I didn't realize I was assigned middle seats for.both legs of my long 20 hour trip. It would have been nice if the person checking me in would have considered assigning me a different seat on at least one of the legs. It was fine just not amazing."
Ưu: "Yes the crew was amazing ✅ Very professional and friendly"
Khuyết điểm: "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"
Khuyết điểm: "The food could have been more tasty and warm."
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Khuyết điểm: "There was no provision for vegetarian food in the flight"
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Khuyết điểm: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Ưu: "Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows."
Khuyết điểm: "Food and drink abundant but not great."
Khuyết điểm: "Couldn’t fault anything"
Ưu: "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
Ưu: "The flight was 40 minutes faster than expected"
Khuyết điểm: "The economy seating in this airline are trash"
Ưu: "The boarding was quite efficient tho with a gate change. One flight attendant is very courteous and attentive. Co-pilot announcement is very clear."
Khuyết điểm: "Food was no no. Stewardesss are quite robotic and are lack of smile, perhaps because of late flight? IFE monitor is old and dated"
Khuyết điểm: "The English of the crew wasn't fantastic"
Ưu: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Ưu: "Great service"
Khuyết điểm: "Nothing. Everything was awesome."
Ưu: "Transfer is excellent."
Khuyết điểm: "Flight delays"
Khuyết điểm: "Seat not comfortable at all"
Ưu: "Transit was smooth and efficient."
Khuyết điểm: "-"
Khuyết điểm: "Appreciate blankets and pillows provided as well as complimentary wine"
Ưu: "They let me sleep."
Khuyết điểm: "I liked everything."
Ưu: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Khuyết điểm: "I like everything"
Ưu: "I request to re-assign the seat next to corridor in counter."
Khuyết điểm: "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."
Ưu: "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."
Ưu: "same as above"
Khuyết điểm: "same as above"
Khuyết điểm: "Rehydrated food"
Khuyết điểm: "Unsat. I asked for my flight to get changed it did not happen I had to by a whole new ticket. Waste of my time and money"
Ưu: "the trip was good"
Khuyết điểm: "8"
Ưu: "The food was good the crew were very nice and polite"
Khuyết điểm: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Ưu: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Khuyết điểm: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Ưu: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Khuyết điểm: "Nothing"
Ưu: "Very attentive staff Plenty of movie options"
Khuyết điểm: "Food was meh but that's common for airline food"
Ưu: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Khuyết điểm: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Khuyết điểm: "Warm wash cloth must not be eliminated especially for long flights. I was not able to charge my phone since the outlet was non-functional. The flight experience wasn't that bad with the budget price of the ticket. Over-all it was okay."
Ưu: "Entertainment system"
Khuyết điểm: "Twelve hours in a 17" wide seat. Only four toilets for all of coach, over 300 people. We picked China Air based on price but never again!"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Ưu: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Ưu: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Khuyết điểm: "Nothing."
Ưu: "comfortable seating and up to date entertainment."
Khuyết điểm: "Food was not that good."
Khuyết điểm: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Ưu: "Would recommend it!"
Ưu: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Khuyết điểm: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Khuyết điểm: "The meal I had requested for my family and I was not available. Very disappointed."
Ưu: "FREE Upgrade to Business class from Taiwan to Yokyo"
Khuyết điểm: "they lost my oversized baggage both ways - arrived a day later both times ."
Very disorganized while boarding and deboarding. Seats need upgrading. Small overhead compartment. Feels like I’m flying a 90’s plane.
Please change up the food.
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "Crew was very good. The food was better than most."
Khuyết điểm: "The toilets should be checked for cleanliness more often, and supplies replenished."
Ưu: "Movie selection was ok"
Khuyết điểm: "Ran out of meals offered me crackers and bread boarding was a mess long delays I will never fly Philippines airline again!"
Ưu: "PAL crew, as expected, was good. we arrived sfo ahead of schedule.."
Khuyết điểm: "i think desserts can be improved"
Ưu: "Amazing airplane, pilots and flight stewardess"
Khuyết điểm: "None"
Ưu: "excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal"
Ưu: "The crew was good and professional. Friendly."
Khuyết điểm: "food, comfort"
Ưu: "Service was great, took off on time and arrived early"
Khuyết điểm: "Food was average"
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Khuyết điểm: "The terminal for Phillipine airlines is greatly lacking. There are hardly any amenities and unless you get there before 0900 the next connecting flight is not until 2300. There need to be improvements on at least one for us to ever fly this route again."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Khuyết điểm: "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
Ưu: "Overall experience and the room in economy was execellent."
Khuyết điểm: "N/A"
Khuyết điểm: "Seats did not recline very much. Hard. Food was very plain and starchy."
Khuyết điểm: "Seat was uncomfortable and fake leather. Staff were surly."
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Ưu: "Food was mostly very nice."
Khuyết điểm: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Ưu: "Most ofit"
Khuyết điểm: "Transfers in manill"
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "The service on the flight was superb."
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "Price.... $138 USD from HK to Manila at the last minute is fantastic. Also, very helpful ticket counter moved my flight to an earlier one than originally booked, at no extra charge."
Ưu: "The onboard crew was very professional and pleasant"
Khuyết điểm: "The Transfer Desk staff lacked knowledge and was not courteous and made the transit time very difficult and very uncomfertable"
Khuyết điểm: "It was horrible. A Delayed flight and then it took forever to get off the plane when we got to cebu"
Ưu: "The only thing I like is the straight flight of otherwise food was ok"
Ưu: "food when it finally arrived"
Khuyết điểm: "waiting in plane 4 hours with no updates on status"
Khuyết điểm: "They didn’t have snacks for Muslims which I had requested"
Ưu: "The airport exclusive for PAL, smooth landing."
Khuyết điểm: "The leg room was too tight , the seats look dirty and old. They run out of choice of food, so they keep on apologizing that you don’t have a choice. But take what ever they have."
Khuyết điểm: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."
Khuyết điểm: "The stewardess as usual they are not friendly as they should be with the passenger, I have been flying with philippines airlines often time hoping the crew will be super smily and friendly, they are cold as ice !"
Ưu: "On time! Good for Manila"
Khuyết điểm: "PAL app didn't work. Put in screens!!"
Ưu: "Seats and service in business class Crew"
Khuyết điểm: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Ưu: "PAL express from LAX to Manila had accommodation for their passangers"
Khuyết điểm: "I could not connect to WiFi even though it was free."
Ưu: "great cabin upgrade...competitive to other airlines with newer planes"
Ưu: "flight, service --great"
Khuyết điểm: "check in --vry problematic."
Ưu: "Enjoyed my round trip flight on Philippine Airlines. It was beyond my expectation. Flight crew were very courteous and friendly. I would fly with this airline again"
Khuyết điểm: "Cluster of passengers waiting to go through boarding the plane at the gate"
Khuyết điểm: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
Ưu: "the seats were comfortable and the staff was very nice"
Khuyết điểm: "i was business class and had to wait to board for 60 (YES SIXTY) passengers in wheelchairs to board first. And most of those people were ambulating fine before and after. I believe they should have a doctors note. Apparently this is the norm with this airline in Manilla."
Ưu: "Staff were nice and offering drinks/water even without me asking"
Khuyết điểm: "Flight was a bit warm according to one of my seatmates"
Khuyết điểm: "I missed it because of the first flight delay"
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Khuyết điểm: "All four of my flight on Philippines Airlines were over 3 hours delayed. Nothing good about this airline. Horrible food. But the delays were beyond the pale. Do not fly this airline and if you have to, don't have a connecting flight the same day, you WILL NOT make it."
Ưu: "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
Khuyết điểm: "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."
Khuyết điểm: "Flight is always late Seats are very small no screen at your seat meals are so-so"
Ưu: "For group check inc check-in personnel were inflexible. Nearly missed flight despite being in airport 2.5 hours before flight."
Khuyết điểm: "Personnel were not listening to situation and issues that would be affecting passengersdespite taking to supervisor."
Ưu: "The staff members were very courteous, and meals were healthy. Nice selection of inflight entertainment."
Khuyết điểm: "The temperature was very cold. Many people wore jackets and used blankets and we're still cold."