The food n crew were excellent, but my TV monitor had problems n they had to move my seat. This is the second time my TV has problems, shame on the engineering crew.
The food could of been much much better. The seating was ok for economy.. I wanted to upgrade but 900.00 for premium is RIDICULOUS
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "The crew was excellent, respectful and helpful."
Khuyết điểm: "Boarding by bus is poor"
Ưu: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Khuyết điểm: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Khuyết điểm: "Better movie selection. Better organized boarding in Frankfurt"
Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Khuyết điểm: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Khuyết điểm: "The seat covers looked worn and dirty. Needs an upgrade."
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "Always love the SIA business product on long haul."
Khuyết điểm: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "lot of turbulence, uncomfortable ride"
Khuyết điểm: "entertainment system was good"
Ưu: "Customer service, food, seats"
Khuyết điểm: "N/A"
Ưu: "Entertainment ok but not newest, boarding smooth, food ok"
Khuyết điểm: "Long waiting time for baggage, food not exceptional"
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Khuyết điểm: "Too much stop over"
Ưu: "Excellent crew"
Khuyết điểm: "My seat was very hard"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Khuyết điểm: "Food not hood"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Khuyết điểm: "nothing"
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "I like the services from Singapore Airlines."
Khuyết điểm: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Ưu: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Ưu: "Service is very good."
Khuyết điểm: "Too warm/hot inside the cabin throughout the flight."
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Khuyết điểm: "Nothing negative to report"
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Ưu: "clean aircraft and friendly cabin crew"
Khuyết điểm: "uncomfortable seats, average meals, poor infotainment selection"
Ưu: "We did not die in a hellacious ball of flame Aviation incident!"
Khuyết điểm: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "Great service with a smile and can do attitude"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "Attendants are always nice, flight is always smooth."
Khuyết điểm: "Nothing!"
Ưu: "Everything is excellent!"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Ưu: "Overall very good."
Khuyết điểm: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Ưu: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Khuyết điểm: "Beware of babies on board."
Khuyết điểm: "instead of gluten biscuits, peanuts or popcorn could be offered"
Ưu: "Crew was very friendly. Seats were comfortable"
Ưu: "Crew were great"
Khuyết điểm: "More food option"
Khuyết điểm: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Khuyết điểm: "Crew at boarding and on flight were not kind. Very disappointing"
Khuyết điểm: "More movies to choose from. Food."
Ưu: "The crew were friendly."
Khuyết điểm: "The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate."
Ưu: "Free food!"
Khuyết điểm: "N/A"
Ưu: "On time flight times"
Khuyết điểm: "Have better movie selection."
Ưu: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Ưu: "I travelled on Eva a few times a year, was used to and liked Eva."
Khuyết điểm: "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
Khuyết điểm: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Ưu: "Crew was the best part. They were very friendly and helpful."
Khuyết điểm: "The food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing. Seats were cramped and entertainment options were limited but still ok for only a 4.5 hr flight."
Ưu: "Courteous crew ever, food was good, service was excellent. On time departure."
Ưu: "Clean plane"
Khuyết điểm: "Food was horrible, flight Attendants are professional but cold as ice."
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Ưu: "People were lovely and efficient"
Khuyết điểm: "Seats were pretty ordinary"
Khuyết điểm: "it always seems odd that they don't start loading the back of the plane first, perhaps i'm wrong but it seems logic thus you would not have a huge line of people standing in the aisle putting away stuff while you are mking yur way to the back"
Ưu: "It was my first time flying with EVA. I have nothing bad to say. I will fly with them again and again."
Khuyết điểm: "None."
Ưu: "Food and service"
Khuyết điểm: "Seats not very comfortable, not enough room for knees/legs"
Ưu: "Overall I’m very thankful to flight attendants and flight crew."
Khuyết điểm: "Is it possible on long flights to show video on how to stretch your body , while sitting in your seat?"
Ưu: "Comfortable and clean overall but an older plane."
Khuyết điểm: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Ưu: "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
Ưu: "Staff incredibly friendly. The movie selection was pretty good! Seat comfort was good for a long (14-hour flight)."
Khuyết điểm: "More water, please! These long flights severely dehydrate passengers, if you could fill the water cups up more or bring them around with more frequency it would help with comfort."
Ưu: "Staff was very helpful. They went above and beyond."
Khuyết điểm: "movies are limited. Inbound and outbound flights have the same selections. So too little choices"
Ưu: "The movie selection was ok. Could be better."
Khuyết điểm: "Is there anyway to get the tv screens to be less bright? The guy in front of me had movies playing and I could not sleep because the screen was shining right in my face. The food. ick. Airplane food is bad as it is but this was terrible. I had some pork over rice dish that was grody with an overly sweet dessert cake/pudding concoction. The breakfast congee was ok."
Ưu: "Comfortable. Timely food service - good time for sleeping. Bathroom had toothbrushes, earplug and sleeping masks - a nice touch."
Khuyết điểm: "I did not like not being offered a seat until the last day. We want a seat assignment. How are you supposed to choose one flight over another without a seat."
Ưu: "Food was good n very timely."
Ưu: "Great experience all-around. Customer service agents were very attentive upon check-in. Boarding was seemless. Flight attendants were very attentive offering beverages, snacks, and meals frequently. Entertainment options were good. All of the aforementioned made a very long flight more pleasant. Great job."
Ưu: "Nice attendants"
Khuyết điểm: "I got food poisoning!"
Ưu: "See above comment please"
Khuyết điểm: "See above comment please"
Ưu: "In consideration for the duration the scores get higher. For comfort the seats were much more adequate for the duration of the flight. This also is reflects in the entertainment. The food option was much tastier too"
Khuyết điểm: "The crew was not the friendliest but don't get me wrong they were not mean. They were just doing there job. I take flying like hotels where it's an experience and the crew is the face of that experience. This was let's do our job but no actual care"
Ưu: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Khuyết điểm: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"
Ưu: "I like the service."
Khuyết điểm: "The Taiwanese food wasn't really that great. I hope they can change the menu."
Ưu: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
Ưu: "See previous comments"
Khuyết điểm: "See previous comment"
Ưu: "Leg room a lot better than other airlines and superb pilot, smooth take off and landing"
Khuyết điểm: "Cabin crew needs to be re-educated about their job description. I noticed these not on just one aircraft but on all the flights that I was on."
Ưu: "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
Khuyết điểm: "Food and drinks were not good at all and not enough They need to improve that"
Ưu: "Priority boarding for passenger with kids."
Khuyết điểm: "The plane from MNL to Taipei was small. No individual monitors, 6-9 passenger shares a single overhead ipad mini size monitor. For that, entertainment 1 star. No loot bags offered for children."
Ưu: "The plane in particular is nice, clean and in good shape. The entire crew are well-mannered, satisfying all the needs of passengers like us from giving safety tips up to serving foods."
Khuyết điểm: "Nothing to comment because I was satisfied with our flight from start to end of our journey."
Ưu: "I like the crew they're very generous and kind"
Khuyết điểm: "The choices of the food, and need more movies and music,not just asian music but also american"
Ưu: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Khuyết điểm: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Ưu: "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
Khuyết điểm: "Exact time"
Ưu: "It was comfortable to be on the plane,peaceful and organized."
Khuyết điểm: "The landing was very rough!"
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Khuyết điểm: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Ưu: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Khuyết điểm: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Ưu: "Smooth easy ride and great business class lounges."
Khuyết điểm: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "Excellent meals, excellent entertainment system, great staff"
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Uneventful but good. Lots of new movies"
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
Ưu: "All was good until missed connection"
Khuyết điểm: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Ưu: "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
Khuyết điểm: "The economy seats could recline a little more and be slightly wider for more comfort."
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "Superb crew and excellent service."
Khuyết điểm: "Nothing!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "On time. The crew on"
Khuyết điểm: "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "Overall was great, smooth flight and great service."
Khuyết điểm: "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
Ưu: "service and comfort"
Ưu: "The tv had decent selection. Crew were nice. Priced good"
Khuyết điểm: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
Khuyết điểm: "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
Khuyết điểm: "Flight was scheduled to leave 8:30 AM and we ended leaving 12:45 PM!!!"
Khuyết điểm: "Cramped seats."
Ưu: "Staff were friendly and helpful"
Khuyết điểm: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "Smooth, on time, comfortable, good entertainment and decent food."
Khuyết điểm: "No complaints"
Ưu: "Service was stellar!"
Ưu: "Cathay Pacific with its new Airbus A350 has amazing business class seats and I have to confess that this business class product by far is now the best one. Service was just perfect and extremely professional, at check-in, upon boarding and on-board. So it was one of the most enjoyable flights I had for a long time. And last to mention, the food was lovely."
Khuyết điểm: "Cathay Business Class passengers departing from Dusseldorf Airport can use the Lufthansa Business Class Lounge in Terminal A. It is one of the poorest lounges I visited in the last years. There was not even a proper selection of food available for lunch leaving me hungry upon boarding."
Khuyết điểm: "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."
Khuyết điểm: "More than two hours delay"
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "seating was very good and confortable, nothing to complain about"
Khuyết điểm: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Khuyết điểm: "Way cramped"
Ưu: "The crew was nice, the movie selection was good."
Khuyết điểm: "More space in seats"
Ưu: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Khuyết điểm: "Nothing"
Khuyết điểm: "Qantas always gives great service"
Ưu: "Entertainment was very good. Crew was professional and efficient."
Khuyết điểm: "The seat had no lower back support and was really uncomfortable."
Ưu: "Had 3 seats to myself as plane wasn’t full."
Khuyết điểm: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."
Ưu: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Khuyết điểm: "Better power options (universal plugs/power)"
Ưu: "All as expected."
Khuyết điểm: "Crew could have been more pleasant."
Ưu: "Staff were friendly"
Khuyết điểm: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Khuyết điểm: "They didn’t leave my food. They took it away."
Ưu: "Crew was great! food was good entertainment was good"
Khuyết điểm: "Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was"
Ưu: "Very smooth, on time boarding. Food quality"
Khuyết điểm: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Ưu: "Excellent seat comfort & entertainment options. Food was average."
Khuyết điểm: "No vegetarian meal options"
Khuyết điểm: "In flight wifi and entertainment didnt work"
Ưu: "Qantas staff unfailingly helpful and courteous."
Khuyết điểm: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Ưu: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Khuyết điểm: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ưu: "Pillow and blanket made the trip much for comfortable"
Ưu: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Khuyết điểm: "Nothing to state here."
Ưu: "Efficient loading & unloading. Flight was on time."
Khuyết điểm: "Seats were way too close together!!"
Khuyết điểm: "They only offered pretzels."
Khuyết điểm: "Flight attendants and staff were extremely rude and condescending"
Ưu: "Outstanding service and a nice mid day snack."
Khuyết điểm: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Khuyết điểm: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Khuyết điểm: "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."
Ưu: "The movies would not play until two hours outside of LA."
Khuyết điểm: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Ưu: "They made it tolerable, and made us feel comfrotable on this 13.5 hr flight."
Khuyết điểm: "Noisy conversations of people waiting to use the toilet."
Ưu: "crew was great"
Khuyết điểm: "my console didn’t have sound but other than that it was excellent"
Khuyết điểm: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Khuyết điểm: "Nothing"
Ưu: "In flight crew"
Khuyết điểm: "Disregard for chosen seats and unwillingness to reinstate them."
Ưu: "Staff were very friendly and helpful."
Khuyết điểm: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Ưu: "Crew were wonderful 5 stars."
Khuyết điểm: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Ưu: "Checking in and bag drop process was the simplest and hassle free!"
Khuyết điểm: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Ưu: "Crew was friendly and lots of entertainment choices on the flight"
Khuyết điểm: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Khuyết điểm: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Ưu: "Loved the leg room, kind attendants, great meals."
Khuyết điểm: "The technology malfunctioned the entire flight. It was less than ideal."
Khuyết điểm: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Ưu: "Everything on time."
Ưu: "Good food, movies and just 10x better than discount airlines"
Khuyết điểm: "Flight was delayed and then didn't board on time"
Ưu: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Khuyết điểm: "No complaints."
Ưu: "boarding was quick and efficient"
Khuyết điểm: "seats were incredibly tight"
Ưu: "Friendly service."
Khuyết điểm: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Ưu: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Khuyết điểm: "Taste & selection for vegetarian meals were very poor"
Ưu: "All good"
Khuyết điểm: "Nothing"
Ưu: "Staff very friendly"
Ưu: "The crew, the food"
Khuyết điểm: "Nothing"
Khuyết điểm: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"
Ưu: "The Qantas legs of the flight were their usual stellar levels."
Khuyết điểm: "The Jet Airways flight was to their usual ok level. Nothing especially wrong with fit, but it was not five-star level."
Khuyết điểm: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Ưu: "The food was great and so was the service."
Khuyết điểm: "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Khuyết điểm: "Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!"
Ưu: "Brand New a350-900. Great price"
Khuyết điểm: "Food choices for westerners, more leg room."
Ưu: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Khuyết điểm: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
Ưu: "Entertainment selection"
Khuyết điểm: "Food and drink selections were ok only. They ran out of one option for dinner."
Khuyết điểm: "The food could have been more tasty and warm."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Khuyết điểm: "Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle."
Ưu: "Service was efficient and responsive ."
Khuyết điểm: "Food was good"
Ưu: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Khuyết điểm: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Ưu: "Good entertainment choice"
Khuyết điểm: "Average economy plane food"
Ưu: "Food, entertainment OK"
Khuyết điểm: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Khuyết điểm: "They told me that when i get back to manila that’s the time they will deal with my luggage problem"
Ưu: "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
Khuyết điểm: "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."
Ưu: "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
Khuyết điểm: "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
Ưu: "New Aircraft"
Khuyết điểm: "Late Boarding."
Khuyết điểm: "The English of the crew wasn't fantastic"
Ưu: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Khuyết điểm: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Ưu: "Nice attention to details like water periodically during flight and warm towels before our meal."
Khuyết điểm: "The food was only okay. I ordered a special meal and it was bland with mushy veggies and unhealthy looking salads. I’m picky so I may get be a bit more judgemental."
Ưu: "The food they served was very good."
Ưu: "The service from the beginning to the destination was great. I found the staff very professional"
Khuyết điểm: "none"
Ưu: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Khuyết điểm: "the time the flight was available for."
Ưu: "Better entertainment."
Khuyết điểm: "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
Ưu: "Large cabin of the 777 ER, friendly staff, smooth flight, on time arrival"
Khuyết điểm: "Nothing"
Ưu: "same As flight home"
Khuyết điểm: "Crew seemed a little stressed out, but I believe it was just because we were a bit behind schedule. Bathrooms were often dirty and not stocked. Coffee cups to small"
Ưu: "It was a great flight There staff were great, even fed us on a 80 minute flight"
Ưu: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Khuyết điểm: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"
Ưu: "They operate the Airbus A350, a nice very modern plane on this route"
Ưu: "staff was nice, entertainment was good."
Khuyết điểm: "food"
Khuyết điểm: "$115 fee per surf board"
Ưu: "All staff were really attentive and delivered an excellent service quickly and efficiently."
Ưu: "Chair comfort (but no location) , food and partially the crew."
Khuyết điểm: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Ưu: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Khuyết điểm: "Nothing"
Ưu: "The second plane was lovely, with an outlet, comfortable decor, and awesome entertainment system. The first plane economy was roomy for an over seas flight compared to planes I have been on in the past."
Khuyết điểm: "Airlines could not check me in their system without me having a return ticket, which I did not need for Indonesia as I was receiving a visa upon arrival which does NOT require a return ticket. I was told this as the flight was boarding, so I had to spend $$ on a last minute flight in a panic to anywhere - that I couldn't get a refund for just so I could board the plane."
Ưu: "They got us there. Good movie selection. Good wine"
Khuyết điểm: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Khuyết điểm: "Our flight was delayed for 8 hours"
Ưu: "Exactly what you would want a flight to be!"
Ưu: "Seat was comfortable and nice"
Khuyết điểm: "They make me pay an extra fee of $150 for coming 1 hours before departure time."
Khuyết điểm: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Ưu: "No problem getting wheelchairs in LAX."
Khuyết điểm: "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
Ưu: "T has good customer service. Good media selection"
Khuyết điểm: "The seats are pretty narrow and not enough leg room"
Ưu: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Khuyết điểm: "Nothing."
Ưu: "comfort of premium economy seating in 777 ER300"
Khuyết điểm: "Food service not that good."
Ưu: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Khuyết điểm: "The meal I had requested for my family and I was not available. Very disappointed."
Ưu: "I liked the wide selection of entertainment on the personal televisions on the plane. The reclining of the seats were not bad. The stewardesses and stewards were very friendly and attentive and I felt that the really cared about my experience. Everything was very clean and new."
Khuyết điểm: "I did not like the boarding process. From starting at check in it took two hours to finish queuing and then to waiting for boarding it took another two hours. Additionally the plane was delayed. I felt cramped in my seat and I am five foot three inches and very petite so that's saying something."
Ưu: "Service was nice"
Khuyết điểm: "Late Old 747 Very very poor food"
Ưu: "New plane. Clean. Service was great."