Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "Reliable service, clean cabin"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "The crew was great as usual. The food was good"
Khuyết điểm: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Ưu: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "Got bumped to Business Class"
Khuyết điểm: "I liked everything"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "Food was pretty good. Loved the Weiss ice cream bars"
Khuyết điểm: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Khuyết điểm: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "check in went smoothly. helper was friendly and helpful."
Ưu: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Khuyết điểm: "Too much stop over"
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Ưu: "It’s worth it to pay a bit more for the extra legroom seats."
Khuyết điểm: "The desserts. The bun."
Ưu: "Excellent attention to service and comfort."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "old aircraft, no usb or power point charging. choice of 5 movies"
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Khuyết điểm: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Ưu: "Service was best in class"
Khuyết điểm: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Khuyết điểm: "Old plane. Old in flight entertainment."
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "Consistency of service, efficient"
Khuyết điểm: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Ưu: "Almost everything"
Khuyết điểm: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Ưu: "everything, excellent job"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Khuyết điểm: "Seats are tight and hard"
Ưu: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Khuyết điểm: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Ưu: "The cabin attendants kept us well hydrated."
Khuyết điểm: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Ưu: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Khuyết điểm: "Entertainment interface showing its age."
Ưu: "Consistently good food."
Khuyết điểm: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Ưu: "Flight on time"
Khuyết điểm: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Ưu: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Ưu: "The ground staff in Sydney!"
Khuyết điểm: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Ưu: "Hot/Cold towels, great movie selection, more space, good meals"
Ưu: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Khuyết điểm: "nothing"
Ưu: "Crew were great"
Khuyết điểm: "More food option"
Ưu: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Khuyết điểm: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Ưu: "The price was right. On time arrival."
Khuyết điểm: "Crew and food were not especially pleasant."
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Ưu: "Food, premium eco was comfy"
Ưu: "Because of a long flight, Eva should provide more food in between"
Khuyết điểm: "Satisfaction"
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Khuyết điểm: "Great experience, will use EVA again."
Khuyết điểm: "The economy seat is too cramped!"
Ưu: "Cabin crew very nice."
Khuyết điểm: "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
Khuyết điểm: "Everything was great"
Khuyết điểm: "Baggage claim took forever. I waited 45 mins for mine to show up."
Ưu: "The crew, food and entertainment were great!"
Khuyết điểm: "The price from economy to the next level seating is double the price for only a couple more inches? The service was the same and the leg room and food was the same. Go economy next time."
Ưu: "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
Khuyết điểm: "Nothing."
Khuyết điểm: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Ưu: "Great service"
Khuyết điểm: "They treat everyone so well"
Khuyết điểm: "Errors made on flights both too and from Taipe were cancelled. Wasted 3 hours of my time!"
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Khuyết điểm: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Khuyết điểm: "The fish offering was less than excellent."
Ưu: "Service I received was very good- just great"
Ưu: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Ưu: "Movie on board is good"
Khuyết điểm: "Food not so nice"
Ưu: "My seat in emergency isle was brilliant: quiet, spacious and easy access...perfect for snoozing! I arrived refreshed and ready. The staff at airport and on the plane as usual were focused on assuring my needs were met!!!! Chow was hot and yummy along with real silverware!!!"
Khuyết điểm: "Volume of sound on movies should be increased to off set the plane’s. The viewing screens should be increased in size."
Khuyết điểm: "We won’t fly Eva again."
Ưu: "Fast and friendly service of the flight crew, The captain keeping us informated of turbulents and flight arrival time."
Khuyết điểm: "Hard to sleep on international flights , especially when they last more then 8 hrs. I like that they are early morning flights . Not sure how to battle jet lag after a long flight. If Eva air could make a video / on board flight video on how to battle jet lag ."
Ưu: "Good was excellent. Aircraft clean and comfortable"
Khuyết điểm: "Better movie selection would have been nice"
Ưu: "Consistently good service. Really love this airline."
Khuyết điểm: "the boarding was a mess because there are two very close schedules in 12am"
Ưu: "The overall experience was very comfortable and high quality."
Khuyết điểm: "The wine servings were very small."
Ưu: "As always it's the professional kind efficient staff."
Ưu: "Enough food and flight attendants are very courteous. Offer water and snacks periodically. Washrooms are kept clean. Entertainment has a couple of new movies, but otherwise lots of repeats."
Khuyết điểm: "For the overnight flight, they crank the AC up, like way up, which is good and helps you sleep IF you have a good blanket. The blanket provided is kind of short (unless you're short) so bring your own. I brought my own microfiber which fits in my back pack and I can pull it out. It covers a lot more area and so I was super comfortable."
Ưu: "I love the price, all staff was kind and helpful and the seats are comfortable."
Khuyết điểm: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Khuyết điểm: "there was little in flight entertainment options"
Ưu: "In economy the seats recline more than your average airplane and also there's a bit more leg room so on a long flight this is a big plus. I also liked the fact that the washrooms are kept very clean during the flight and they offer toothbrush with toothpaste."
Khuyết điểm: "Overall I liked everything is a very good airline. The flight attendants rush you too much for everything, that bothered me a bit."
Ưu: "The service on line was excellent.! The staff was friendly and accommodating. The pilot was informative. I would definitely fly EVAAIR with my family again."
Khuyết điểm: "The staff speaks English very well, but they think they have to speak really loud for the customer to understand them. That is not the case everyone understands and just because someone speaks louder it doesn't make a difference if they did not understand. Please let your staff know they can speak in a normal tone, we understood every single person on our trip. Also too many interruptions overhead. People were trying to sleep."
Ưu: "Seat, service and food were excellent"
Khuyết điểm: "No negatives on this flight"
Ưu: "Liked the service and inflight movie and such"
Khuyết điểm: "Nothing"
Ưu: "Everything. They fed us and it was just a short flight."
Khuyết điểm: "Nothing"
Ưu: "Flight was decent, crew sometimes flaky when I requested water or ginger ale. At one meal time they totally forgot to give it to me after asking half hour beforehand.I fell asleep and woke up parched. Bathrooms were clean. Entertainment was good, I watched three movies."
Ưu: "The plane in particular is nice, clean and in good shape. The entire crew are well-mannered, satisfying all the needs of passengers like us from giving safety tips up to serving foods."
Khuyết điểm: "Nothing to comment because I was satisfied with our flight from start to end of our journey."
Ưu: "Great service! Modern planes with comfortable seats, great entertainment selection with your own personal display, and places to charge your mobile devices. I'd like more leg room because I'm tall, but their seats are WAY better than USA based carriers. Food is pretty good considering it's airline food. EVA is one of my top choices for SE Asia Travel."
Khuyết điểm: "The food could have been better. Very small dated individual movie screen in front of me."
Ưu: "The entire crew was professional and organized and kind"
Khuyết điểm: "When I asked for my water bottle to get filled for the rest of the flight, I only got it halfway filled. We could have more variety of movies to watch in English"
Ưu: "It was on time."
Khuyết điểm: "The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram."
Ưu: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Khuyết điểm: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Ưu: "Seats were very comfortable and so were the entertainment options"
Khuyết điểm: "The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par"
Ưu: "Could not take flight and could not get refunded"
Khuyết điểm: "Refund money"
Khuyết điểm: "The in flight entertainment is very old."
Ưu: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Khuyết điểm: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Khuyết điểm: "Food and Crew"
Ưu: "The luggage space was good."
Ưu: "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
Khuyết điểm: "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
Ưu: "The flight was delayed from sfo to Hongkang. Very disappointed."
Khuyết điểm: "Bathroom is clean, but could be better if more attention is being given."
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Ưu: "The crew on Cathay Pacific is always first class."
Khuyết điểm: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "Flight was excellent except for my knees hurt. Not d airline fault."
Khuyết điểm: "If i was able to get the seat w/ more legroom."
Ưu: "Really good flight, no complaints here. Friendly and efficient staff."
Ưu: "Nothing I like"
Khuyết điểm: "The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad"
Ưu: "Seats were spacious enough"
Khuyết điểm: "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
Khuyết điểm: "Liked everything"
Ưu: "Good seat - request granted"
Ưu: "Friendly service on time flight"
Khuyết điểm: "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"
Ưu: "Everything is great"
Khuyết điểm: "None"
Ưu: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Khuyết điểm: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."
Ưu: "On time. Got an isle seat."
Ưu: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Ưu: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Khuyết điểm: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Khuyết điểm: "The flight was cancelled new departure time is 7:20am"
Ưu: "Average flight. Nothing special. Pleasant flight crew."
Khuyết điểm: "Baggage was delayed."
Khuyết điểm: "Kosher meal served lukewarm"
Khuyết điểm: "couldnt find anything to complain about"
Ưu: "Very good service. Professional and friendly"
Ưu: "The seats were comfortable in both flight , HK airport is clean , washroom are clean ,"
Khuyết điểm: "The costumer service of pasific airline in HK airport and in Perth airport , were not skilled , I asked them many time if they can help me in my 10 hrs waiting time in HK airport with a food voucher or access to their lounge for rest and fresh in up , they said you bought your ticket this way and you accepted it , no voucher no access to lounge unless if you are business or first class !!"
Ưu: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Khuyết điểm: "My only complaint, if I have to make any suggestions would be more leg room."
Ưu: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Khuyết điểm: "None"
Ưu: "Really good service, food, and entertainment."
Khuyết điểm: "Should have WiFi on plane for long flights like mine (16hours +)"
Ưu: "Most crew very helpful. Great movie and music selection."
Khuyết điểm: "Middle row every time and difficult to get out.(economy). Out of the Asian meal again for people in the back of the plane. Was unable to check in on line for some reason, but taken care of at airport."
Ưu: "No issues."
Khuyết điểm: "No complaints."
Ưu: "Good food and service."
Khuyết điểm: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Khuyết điểm: "Hated all the checks at the airport - felt like a criminal. Crew didn't seem very happy to be there."
Ưu: "Hospitality was good. PRO was excellent."
Khuyết điểm: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Ưu: "The crew assisted my wife on boarding the plane."
Khuyết điểm: "Because of her condition we should get more legroom for her."
Ưu: "Enough space for legs, great VOD, good food, excellent service."
Ưu: "Friendly staff"
Khuyết điểm: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
Ưu: "Went up and down as planned."
Khuyết điểm: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
Ưu: "More space between seats"
Khuyết điểm: "Little to no vegetarian option"
Ưu: "Food was nice"
Khuyết điểm: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."
Ưu: "Amazing service and food"
Khuyết điểm: "Little cramped bit not bad"
Ưu: "Excellent, kind, professional crew and timely flight."
Ưu: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
Ưu: "It was good"
Khuyết điểm: "I didn't got my Indian vegetarian food"
Ưu: "organization ans timely process on the check in counter on forward"
Khuyết điểm: "the gate announcements not very clear."
Ưu: "The ground steward in LAX attended to our needs. He was cheerful and made us feel welcome."
Khuyết điểm: "The service on both flights, from LAX to Taipei and from Taipei to Manila. The flight attendants need to smile more often. They look so serious, especially when you ask them for something."
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Ưu: "They ran things efficiently and staff was cordial and helpful if asked."
Khuyết điểm: "I didn't realize I was assigned middle seats for.both legs of my long 20 hour trip. It would have been nice if the person checking me in would have considered assigning me a different seat on at least one of the legs. It was fine just not amazing."
Ưu: "Yes the crew was amazing ✅ Very professional and friendly"
Khuyết điểm: "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"
Khuyết điểm: "The food could have been more tasty and warm."
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Khuyết điểm: "There was no provision for vegetarian food in the flight"
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Khuyết điểm: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Ưu: "Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows."
Khuyết điểm: "Food and drink abundant but not great."
Khuyết điểm: "Couldn’t fault anything"
Ưu: "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
Ưu: "The flight was 40 minutes faster than expected"
Khuyết điểm: "The economy seating in this airline are trash"
Ưu: "The boarding was quite efficient tho with a gate change. One flight attendant is very courteous and attentive. Co-pilot announcement is very clear."
Khuyết điểm: "Food was no no. Stewardesss are quite robotic and are lack of smile, perhaps because of late flight? IFE monitor is old and dated"
Khuyết điểm: "The English of the crew wasn't fantastic"
Ưu: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Ưu: "Great service"
Khuyết điểm: "Nothing. Everything was awesome."
Ưu: "Transfer is excellent."
Khuyết điểm: "Flight delays"
Khuyết điểm: "Seat not comfortable at all"
Ưu: "Transit was smooth and efficient."
Khuyết điểm: "-"
Khuyết điểm: "Appreciate blankets and pillows provided as well as complimentary wine"
Ưu: "They let me sleep."
Khuyết điểm: "I liked everything."
Ưu: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Khuyết điểm: "I like everything"
Ưu: "I request to re-assign the seat next to corridor in counter."
Khuyết điểm: "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."
Ưu: "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."
Ưu: "same as above"
Khuyết điểm: "same as above"
Khuyết điểm: "Rehydrated food"
Khuyết điểm: "Unsat. I asked for my flight to get changed it did not happen I had to by a whole new ticket. Waste of my time and money"
Ưu: "the trip was good"
Khuyết điểm: "8"
Ưu: "The food was good the crew were very nice and polite"
Khuyết điểm: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Ưu: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Khuyết điểm: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Ưu: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Khuyết điểm: "Nothing"
Ưu: "Very attentive staff Plenty of movie options"
Khuyết điểm: "Food was meh but that's common for airline food"
Ưu: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Khuyết điểm: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Khuyết điểm: "Warm wash cloth must not be eliminated especially for long flights. I was not able to charge my phone since the outlet was non-functional. The flight experience wasn't that bad with the budget price of the ticket. Over-all it was okay."
Ưu: "Entertainment system"
Khuyết điểm: "Twelve hours in a 17" wide seat. Only four toilets for all of coach, over 300 people. We picked China Air based on price but never again!"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Ưu: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Ưu: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Khuyết điểm: "Nothing."
Ưu: "comfortable seating and up to date entertainment."
Khuyết điểm: "Food was not that good."
Khuyết điểm: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Ưu: "Would recommend it!"
Ưu: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Khuyết điểm: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Khuyết điểm: "The meal I had requested for my family and I was not available. Very disappointed."
Ưu: "FREE Upgrade to Business class from Taiwan to Yokyo"
Khuyết điểm: "they lost my oversized baggage both ways - arrived a day later both times ."
Unfortunately when I went to check-in they couldn't find me in the system and I wasn't showing a reservation. The Airline crew was great and allowed me to board but I had to wait 30 minutes for them to get approval even though I had my electronic ticket and I had paid for the flight
Food was good. The layover that was unexpected was not cool
Need a refresh on these planes
Ưu: "Crew was nice, and we landed in JFK an hour earlier"
Khuyết điểm: "Food"
Khuyết điểm: "Late with no explanation and no communication just late to load. Late to depart. Late late late"
Ưu: "We were in business class, and everything was just awesome, considering there were only 4 passengers in the cabin. So it was quiet and private."
Khuyết điểm: "It’s BYOE. Zero entertainment amenities. (They do offer you IPAD). No slippers or eye shades.... its a four flight to Guam."
Ưu: "you ripped me off"
Khuyết điểm: "you ripped me off"
Khuyết điểm: "Comfortable seats for family with infants or kids,"
Ưu: "Service was great, took off on time and arrived early"
Khuyết điểm: "Food was average"
Ưu: "Food was good, and offered even on short flights. Crew is very nice"
Ưu: "Crew very helpful and gave extra care."
Khuyết điểm: "Soup was too salty."
Ưu: "Service food comfort.."
Khuyết điểm: "Beyond our control it was a bit torbulent over Jap an for almost 2 hours but asido from that my trip was perfect!"
Ưu: "Check in counter crew was very courteous and efficient."
Khuyết điểm: "One of the departure boarding counter staff was rude and crass where i lined up, held up the line for over 5 minutes going over just 1 passenger's ID and boarding pass. Poor IFE and inedible snack."
Ưu: "The seats are cramped. Need more leg room"
Khuyết điểm: "It only there is somewhere I could rest my foot, then it would have been an enjoyable flight."
Ưu: "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
Khuyết điểm: "The seats are a little thin and the angle does not give adequate lower back support."
Khuyết điểm: "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
Ưu: "your crew and the service provided"
Khuyết điểm: "some video channel dose not work such an the flight map."
Ưu: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Khuyết điểm: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."
Ưu: "Food was mostly very nice."
Khuyết điểm: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Ưu: "There was some form of entertainment that they provided in the form of iPads so I didn't feel bored on the flight as I have trouble sleeping on flights. Because Dubai has an issue with transferring my bags, the airline did find and place my bag on the next flight"
Khuyết điểm: "Some of the programs had audio only and no videos. The food on the flight was subpar at best, the breakfast meal had scrambled eggs that had no form at all. THEY WERE RUNNY EGGS AND HAD THE CONSISTENCY OF BABY FOOD. Dubai has a habit of not transferring my checked bag to my continuing flight. And Dubai placed me on the wrong bus upon arrival so I couldn't get my bag to transfer my bag"
Ưu: "I love watching all the movies"
Khuyết điểm: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Ưu: "PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise."
Khuyết điểm: "Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time."
Ưu: "Liked the crew - ground and in air folks are always awesome. Pinoy food is always yummy and their J&B Whiskey is always welcoming."
Khuyết điểm: "Nothing except for the price. Checked again the following week and it was $100 cheaper. Sucks but what can I do???"
Ưu: "The service given from the flight attendants. They are very nice and make you feel comfortable. The flight was fast and we arrived 22mins ahead of our schedule time which was good."
Khuyết điểm: "None"
Ưu: "the people"
Khuyết điểm: "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."
Ưu: "List of movies"
Khuyết điểm: "The remote control did not work"
Ưu: "It's a Philippine Flag carrier. It's a privilege to patronize our own carrier."
Khuyết điểm: "No hassles at all. Generally a smooth flight to HongKong."
Ưu: "The flight crew and seats"
Khuyết điểm: "The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent"
Ưu: "The onboard crew was very professional and pleasant"
Khuyết điểm: "The Transfer Desk staff lacked knowledge and was not courteous and made the transit time very difficult and very uncomfertable"
Ưu: "Smooth flight, the fact that I lucked out and didn’t have any seat mate"
Khuyết điểm: "Baggage claim delays, same gate being used by other flights, USB not working for charging phone"
Ưu: "The service for my flight was excellent. I really had nothing that bothered me at all that was under the control of the flight crew. This was my first time on Philippines airline, but I would do it again."
Khuyết điểm: "Nothing"
Khuyết điểm: "Screen too far from seat in business class."
Khuyết điểm: "huge delay"
Ưu: "Being on time"
Khuyết điểm: "More leg room for tall people because this is a disability issue for us being crammed and cramp up"
Ưu: "PAL express from LAX to Manila had accommodation for their passangers"
Khuyết điểm: "I could not connect to WiFi even though it was free."
Ưu: "Excellent crews"
Khuyết điểm: "Delays"
Ưu: "Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad"
Khuyết điểm: "They liked everything, they gave a high rating.. perfect 10"
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Ưu: "The service is good. Typical Philippine airlines, friendly service."
Khuyết điểm: "I don't like the iPad entertainment. I prefer seat mounted screens. The chairs are too cramped as well. Boarding was a bit slow and the waiting area was so cramped."
Khuyết điểm: "Movie selection was marginal."
Ưu: "Crew were friendly and helpful. During the flight, you need to have your tablet or phone with installed PAL apps to able to access and play their online entertainments."
Ưu: "Excellent flight... No complaint"
Khuyết điểm: "Crew ver attentive but since it's an evening flight, I had perfect sleep"
Ưu: "The FA's are very polite & nice. The foods are just ok but a little salty."
Khuyết điểm: "What I didn't like was flight always delayed. Our flight to Manila was delayed for 1 hour. And flight coming back here to U S was delayed for 3 hours. If the passengers are late on boarding they will charge a lot for re booking but if the PAL is delayed what? Just sorry for the delayed?"
Khuyết điểm: "The crew seemed to be more interested in chatting w/ each other than serving. I had to go to the service area at least 5x to ask for water. We were in a "holding" area for 3 hrs prior to flight. Was asked to vacate another area in the terminal because we didn't want to b in this cramped holding area."
Ưu: "Direct flight"
Khuyết điểm: "No in-flight entertainment"
Khuyết điểm: "first flight was cancelled. The replacement flight was delayed. Our second flight was delayed slighty, waited on the runway for an hour. Headphone slot didn't work and although an air hostess said she would come back to sort it out - she didn't. They only played 2 films during the 15hour flight (one of which had unreadable subtitles and obviously I had no working headphones). Free 30 min wifi didn't work. Probably would pay extra next time to avoid using phillipine airlines. Sorry."