They ran out of the bibimbap in economy
Korean Airlines has excellent service as usual. Will definitely fly with them next time.
Ưu: "Was able to get rest"
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Crew was great and economy seats have above average legroom."
Khuyết điểm: "Bathrooms could have been cleaned up a bit."
Khuyết điểm: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Ưu: "The food was amazing"
Ưu: "Everything was good, excellent. No complaint at all!"
Khuyết điểm: "Perfect no further better service, I suppose."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Khuyết điểm: "Seat lacked good padding, very uncomfortable for 12 hour flight"
Ưu: "Everything. Will definitely chose them again."
Ưu: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Khuyết điểm: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Ưu: "Everything was on time, the food was great, and the service excellent."
Khuyết điểm: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Khuyết điểm: "late departure"
Ưu: "The blankets are nice and soft. Crew is really friendly and accommodating."
Khuyết điểm: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Crews are kind and nice. No complain about the service the crews provided."
Khuyết điểm: "The chair, need to be more comfortable"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Khuyết điểm: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Ưu: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "The flight crew was attentive and the meal options were suitable. The in-flight entertainment featured a nice selection of movies."
Khuyết điểm: "The seating in economy class was adequate regarding the comfort standards given the duration of the flight."
Ưu: "A proactive, kind and proper treat on board"
Ưu: "Clean rest rooms Friendly attendants comfortable leg room"
Khuyết điểm: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ưu: "The return flight food."
Khuyết điểm: "Uncomfortable seating"
Ưu: "the food was excellent"
Khuyết điểm: "I was upset with the lack of live television/satellite channels."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
Ưu: "Koreans are naturally respectful, making for a very pleasant flight"
Ưu: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Ưu: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Ưu: "Great value plus layover hotel bonus"
Khuyết điểm: "It was all good"
Ưu: "I paid a fair price and got very good service. Seeing there were only middle seats available, the person at the check-in counter gave me the option of an exit row seat with lots of leg room. Slippers, toothbrush, blankets and pillows for everyone, nice meals with Korean and Western options. Wine with dinner. Two checked bag allowance included for American bound flights. The service held up to its reputation as excellent, and the flight attendants are friendly and helpful."
Khuyết điểm: "The plane only had two bathrooms for the entire economy class. The in-flight movie selection was terrible (although everyone on the plane had their own screen)"
Khuyết điểm: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Ưu: "Cleanliness, spaciousness, top rated service. Food was delicious. Staff was very friendly, kind and professional."
Khuyết điểm: "Flight was rather long, but the experience made it manageable."
Ưu: "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
Khuyết điểm: "Nothing"
Ưu: "comfort, service, easiness"
Khuyết điểm: "Food"
Ưu: "Wonderful international flights - a bit more leg room. SFO to Seoul and Seoul to Hong Kong. hands down Korean air has clean planes and friendly stylish staff. Generous meals, snacks and beverages. Best service economy international flight!"
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Flight attendants are very kind; food and drink was enjoyable."
Ưu: "The ladies were very polite , smiling , and helpful."
Khuyết điểm: "No complaints"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Khuyết điểm: "Nothing"
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
The area where I sat was spacious. Our arrival was on time.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Seats TOO small and hard !!!
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "The seats were comfortable, the plane was empty so could move for comfort"
Khuyết điểm: "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Delay of check in with upgrade"
Ưu: "The crew was efficient and very helpful."
Khuyết điểm: "Entertainment choices of selected movies were limited."
Ưu: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Khuyết điểm: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
Ưu: "The crews were very kind and helpful."
Ưu: "All exquisite dishes they served were excellent !"
Ưu: "The food and legroom"
Khuyết điểm: "More movies :)"
Ưu: "crew was professional, attentive and polite"
Ưu: "Crew very helpful. Seat roomy."
Ưu: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Khuyết điểm: "Tight seating."
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Khuyết điểm: "angled flat seats."
Khuyết điểm: "Selections of movies"
Ưu: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Khuyết điểm: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Ưu: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Khuyết điểm: "No online check in"
Khuyết điểm: "Plane was very hot"
Ưu: "Great meal compared to other local airlines. Comfortable."
Ưu: "Awesome experience, nothing like any other. Will fly again."
Khuyết điểm: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ưu: "This was an AA flight.I never expect excellent service from AA."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
Ưu: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Khuyết điểm: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "excellent seat space, friendly flight attendants, would fly with JAL again."
Ưu: "Staff was great and everything went according to schedule."
Khuyết điểm: "The food was bad, but this is my first time having such bad food on JAL."
Ưu: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Khuyết điểm: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Ưu: "The main entree was excellent."
Ưu: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Khuyết điểm: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Ưu: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Khuyết điểm: "The food was more "modest" than I'm used to, but my expectations aren't high"
Ưu: "great service"
Khuyết điểm: "difficulty in figuring out how to use the controls on the entertainment remote"
Ưu: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Ưu: "the flight attendants were fantastic"
Ưu: "Good food, and entertaimet!"
Khuyết điểm: "Chair is way too hard."
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Ưu: "The crew was awesome. They went above and beyond."
Ưu: "Crew service is excellent!"
Khuyết điểm: "The seat is really cramp and tight!"
Ưu: "crewe were excellent"
Khuyết điểm: "nothing !"
Ưu: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Khuyết điểm: "Nothing really"
Khuyết điểm: "On time and comfortable"
Khuyết điểm: "the seats are not reclined, not comfortable at all"
Ưu: "Crew was very friendly and the service was reasonably good."
Khuyết điểm: "Seats were not very comfortable."
Ưu: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Khuyết điểm: "Seats are cramped and small"
Ưu: "Crew was good. The food was good quality."
Khuyết điểm: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Khuyết điểm: "If flight wasn’t delayed."
Ưu: "One of the best service! Thank you!"
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was ok."
Ưu: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Khuyết điểm: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Ưu: "Staff were very helpful and very foamy and comfortable seat"
Khuyết điểm: "No boarding zone number called in economy"
Ưu: "Great service"
Khuyết điểm: "A bit warm"
Ưu: "Very smooth boarding process and excellent, lovely flight attendants"
Khuyết điểm: "None"
Ưu: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Khuyết điểm: "In flight meal could be improved"
Ưu: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Khuyết điểm: "We left late."
Ưu: "Service was excellent. Crew did not accept tip. Food could be better."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "The time is on time ."
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Khuyết điểm: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Ưu: "attendents were very friendly and very accommodating."
Ưu: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Ưu: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Khuyết điểm: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Ưu: "Great service"
Khuyết điểm: "Film selection is ok."
Ưu: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Khuyết điểm: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ưu: "Good food and service"
Khuyết điểm: "Delay too much time"
Ưu: "Great service and great food"
Khuyết điểm: "No complaints from me"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Ưu: "Crew was outstanding Food and service was excellent"
Khuyết điểm: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Ưu: "clean seat and tray"
Khuyết điểm: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Ưu: "The service, the plane and even the food were all top notch."
Ưu: "Very attentive, professional crew."
Khuyết điểm: "Not enough English movies/tv shows"
Boarding and In flight customer service
Movie choices were very limited and old
Excellent except a response of my email sent regarding a request for refund on basis medical emergency circumstances.
Khuyết điểm: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."
Ưu: "Add snacks between the males"
Khuyết điểm: "Thank you"
Ưu: "Great Crew.. clean, new flight. Everything works."
Ưu: "attentive crews, clean toilets"
Khuyết điểm: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Khuyết điểm: "My baggage got missing"
Khuyết điểm: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Ưu: "From new York to Doha flight seats are not that comfortable."
Khuyết điểm: "Again very impressed with Qatar Airways service on the board"
Ưu: "All crews are helpful especially to parents traveling with young kid."
Khuyết điểm: "More variety of food would be great"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Khuyết điểm: "Need to improve wheel chair service at Doha."
Ưu: "Good service and a modern airplane"
Khuyết điểm: "The check in at JFK, too chaotic"
Ưu: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Khuyết điểm: "Service service The q suite the airport and more service"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "food options exhausted pls tell ground catering to provide more food Plane was freezing on international flights and at 3:50am in the morning pls provide blankets to all"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Ưu: "On time Very convenient price compared to other airlines"
Khuyết điểm: "Too crowded in in flight"
Ưu: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Khuyết điểm: "I enjoyed their meal and services wanted to be Oliver Twist"
Khuyết điểm: "Overall excellent"
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Khuyết điểm: "WiFi"
Ưu: "great staff"
Khuyết điểm: "Some of the head phone are not working at all...."
Ưu: "Dedicated to customer service"
Ưu: "Best service ever from the crew. Flight on time."
Khuyết điểm: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Ưu: "The Qatar Airways price."
Ưu: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Khuyết điểm: "Seat width is always an issue in economy, but nothing unexpected."
Ưu: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Khuyết điểm: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Ưu: "Space, food, service, handling"
Khuyết điểm: "That I could not and cannot retrieve my flight on the Qatar Airlines website."
Ưu: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Khuyết điểm: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Khuyết điểm: "Catering and seating. They ran out of food and drinks"
Ưu: "Much better knee space. Excellent flight, good service..."
Ưu: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Khuyết điểm: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The crew, Sami and Juliana in particular, were absolutely amazing!"
Khuyết điểm: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush."
Ưu: "Cabin crew was pleasant and at least smiled."
Khuyết điểm: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Those regional jets are just cramped. Not much you can do.
Wifi didn’t work for me. Would be nice to have screens.
Khuyết điểm: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Ưu: "Fast boarding and off boarding"
Khuyết điểm: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Khuyết điểm: "Seats could have been more comfortable. No space. Food made me sick."
Khuyết điểm: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Ưu: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Ưu: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Ưu: "There was plenty of space under the seat in front of me for my personal items."
Khuyết điểm: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Khuyết điểm: "Best option across the pond, amazing upgrade prices"
Ưu: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Khuyết điểm: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Ưu: "The crew was great and also the snacks."
Ưu: "Quick Boarding Awesome staff"
Khuyết điểm: "We were late getting into ATL."
Khuyết điểm: "Plane too small to have any on board entertainment"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Great service!"
Khuyết điểm: "N/A"
Ưu: "It was on time"
Khuyết điểm: "Plane too cold."
Ưu: "Quick boarding, great seats and everything went on schedule."
Ưu: "The fact that I was so relaxed."
Khuyết điểm: "The food"
Ưu: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Khuyết điểm: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Khuyết điểm: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Ưu: "Nicest staff"
Khuyết điểm: "Nothing at all"
Ưu: "El cumplimiento de vuelos"
Ưu: "The flight & landing were smooth, and we arrived a few minutes early."
Khuyết điểm: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Ưu: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Khuyết điểm: "Was informed the flight delay due to equipment ,"
Ưu: "in Charlotte"
Khuyết điểm: "delay on flight"
Ưu: "The crew was extremely nice and helpful."
Khuyết điểm: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Ưu: "Crew was friendly and efficient"
Khuyết điểm: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Ưu: "Leo was friendly and helpful, a wonderful presence on the flight."
Khuyết điểm: "Multiple delays in Atlanta"
Ưu: "Nothing other than it was over quickly."
Khuyết điểm: "Seat did not recline at all."
Ưu: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Ưu: "Leg room was descent"
Khuyết điểm: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Ưu: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Khuyết điểm: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Khuyết điểm: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Ưu: "Flight attendant was excellent and pilots did a great job with weather"
Khuyết điểm: "nothing."
Khuyết điểm: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Ưu: "Having status. Always on time. They run their schedules like European trains."
Ưu: "The customer service of the middle aged White frmale FA"
Khuyết điểm: "The seats were small"
Khuyết điểm: "lost mom's glasses"
Ưu: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Khuyết điểm: "Leg room was awful, and flights left late for no reason."
Ưu: "great boarding crew for an early morning flight."
Ưu: "Free upgrade to Economy Plus"
Khuyết điểm: "The flight was delayed an hour"
Khuyết điểm: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Ưu: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Khuyết điểm: "Plane too small.. Nothing but one beverage given all flight"
Ưu: "Staff all was good."