Delta is horrible from start to finish
Nothing could have been better. Korean airlines is by far the best airlines I have travel. Thanks for your incredible service.
Korean Air was very friendly and professional! I am kinda tall and skinny so my legs cramped up and my butt hurt after awhile, I used my pillow to sit on. Not a fault of the airline just a bit uncomfortable, but it was long flights.
Ưu: "The crew was very attentive and our seats in Prestige class were very comfortable."
Khuyết điểm: "The entertainment options were meager at best."
Ưu: "Was able to get rest"
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Crew was great and economy seats have above average legroom."
Khuyết điểm: "Bathrooms could have been cleaned up a bit."
Khuyết điểm: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Ưu: "The food was amazing"
Ưu: "Everything was good, excellent. No complaint at all!"
Khuyết điểm: "Perfect no further better service, I suppose."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Khuyết điểm: "Seat lacked good padding, very uncomfortable for 12 hour flight"
Ưu: "Everything. Will definitely chose them again."
Ưu: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Khuyết điểm: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Ưu: "Everything was on time, the food was great, and the service excellent."
Khuyết điểm: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Khuyết điểm: "late departure"
Ưu: "The blankets are nice and soft. Crew is really friendly and accommodating."
Khuyết điểm: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Crews are kind and nice. No complain about the service the crews provided."
Khuyết điểm: "The chair, need to be more comfortable"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Khuyết điểm: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Ưu: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "The flight crew was attentive and the meal options were suitable. The in-flight entertainment featured a nice selection of movies."
Khuyết điểm: "The seating in economy class was adequate regarding the comfort standards given the duration of the flight."
Ưu: "A proactive, kind and proper treat on board"
Ưu: "Clean rest rooms Friendly attendants comfortable leg room"
Khuyết điểm: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ưu: "The return flight food."
Khuyết điểm: "Uncomfortable seating"
Ưu: "the food was excellent"
Khuyết điểm: "I was upset with the lack of live television/satellite channels."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
Ưu: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Ưu: "Great value plus layover hotel bonus"
Khuyết điểm: "It was all good"
Ưu: "I paid a fair price and got very good service. Seeing there were only middle seats available, the person at the check-in counter gave me the option of an exit row seat with lots of leg room. Slippers, toothbrush, blankets and pillows for everyone, nice meals with Korean and Western options. Wine with dinner. Two checked bag allowance included for American bound flights. The service held up to its reputation as excellent, and the flight attendants are friendly and helpful."
Khuyết điểm: "The plane only had two bathrooms for the entire economy class. The in-flight movie selection was terrible (although everyone on the plane had their own screen)"
Khuyết điểm: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Ưu: "Cleanliness, spaciousness, top rated service. Food was delicious. Staff was very friendly, kind and professional."
Khuyết điểm: "Flight was rather long, but the experience made it manageable."
Ưu: "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
Khuyết điểm: "Nothing"
Ưu: "comfort, service, easiness"
Khuyết điểm: "Food"
Ưu: "Wonderful international flights - a bit more leg room. SFO to Seoul and Seoul to Hong Kong. hands down Korean air has clean planes and friendly stylish staff. Generous meals, snacks and beverages. Best service economy international flight!"
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Flight attendants are very kind; food and drink was enjoyable."
Ưu: "The ladies were very polite , smiling , and helpful."
Khuyết điểm: "No complaints"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Khuyết điểm: "Nothing"
Khuyết điểm: "There was no wine available"
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
Seats TOO small and hard !!!
Perfect service and very nice staff I will fly with Japan airlines every time if I go back Thailand thank you very much
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "The seats were comfortable, the plane was empty so could move for comfort"
Khuyết điểm: "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Delay of check in with upgrade"
Ưu: "The crew was efficient and very helpful."
Khuyết điểm: "Entertainment choices of selected movies were limited."
Ưu: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Khuyết điểm: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
Ưu: "The crews were very kind and helpful."
Ưu: "All exquisite dishes they served were excellent !"
Ưu: "The food and legroom"
Khuyết điểm: "More movies :)"
Ưu: "crew was professional, attentive and polite"
Ưu: "Crew very helpful. Seat roomy."
Ưu: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Khuyết điểm: "Tight seating."
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Khuyết điểm: "Selections of movies"
Ưu: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Khuyết điểm: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Ưu: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Khuyết điểm: "No online check in"
Khuyết điểm: "Plane was very hot"
Ưu: "Great meal compared to other local airlines. Comfortable."
Ưu: "Awesome experience, nothing like any other. Will fly again."
Khuyết điểm: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ưu: "This was an AA flight.I never expect excellent service from AA."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
Ưu: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Khuyết điểm: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "excellent seat space, friendly flight attendants, would fly with JAL again."
Ưu: "Staff was great and everything went according to schedule."
Khuyết điểm: "The food was bad, but this is my first time having such bad food on JAL."
Ưu: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Khuyết điểm: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Ưu: "The main entree was excellent."
Ưu: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Khuyết điểm: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Ưu: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Khuyết điểm: "The food was more "modest" than I'm used to, but my expectations aren't high"
Ưu: "great service"
Khuyết điểm: "difficulty in figuring out how to use the controls on the entertainment remote"
Ưu: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Ưu: "the flight attendants were fantastic"
Ưu: "Good food, and entertaimet!"
Khuyết điểm: "Chair is way too hard."
Khuyết điểm: "Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate."
Khuyết điểm: "All was good."
Khuyết điểm: "No weather delay"
Ưu: "They moved me to a more comfortable seat"
Khuyết điểm: "The smell in the bathroom was terrible"
Khuyết điểm: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Ưu: "The crew was friendly and the plane was comfortable and clean."
Khuyết điểm: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Khuyết điểm: "Flight was delayed for no apparent reason."
Ưu: "Flight was delayed, and unclear why."
Ưu: "Pleasant flight crew!!"
Ưu: "Lots of legroom with good complimentary foods and drinks."
Khuyết điểm: "Overhead speakers in he plane weren’t very loud."
Khuyết điểm: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Ưu: "A little late"
Khuyết điểm: "No food or entertainment"
Ưu: "Only one screaming kid. I was allowed to move to another seat"
Khuyết điểm: "Food was good. Crew nice"
Ưu: "Great crew again, basic aircraft but comfortable economy seats."
Ưu: "See above"
Khuyết điểm: "See above"
Ưu: "Amazing and comfortable"
Khuyết điểm: "We left a little late."
Ưu: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Khuyết điểm: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Khuyết điểm: "Yes Old planes again. No charging ports no entertainment. The crew was nice but the whole experience of this trip was awful."
Ưu: "The help on getting on the plane and the pleasant staff on the flight"
Khuyết điểm: "The food"
Ưu: "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
Khuyết điểm: "My husband had booked seats together for us and then got bumped sitting rows away from each other, bumped again sitting closer which we were then able to sit together as the seat next to mine was empty, cramped with very little leg room and I’m only 5’1 the poor guy sitting behind me was 6’11 and asked me to warn him if I put my seat back, I felt so bad for him thAt I didn’t which meant I couldn’t get comfortable to sleep, long night."
Ưu: "On time departure & arrival."
Khuyết điểm: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Ưu: "Smooth ride and free wine"
Ưu: "Terrible delay in plane on tarmac. Just nasty"
Ưu: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Khuyết điểm: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Ưu: "Timely and comfortable flight!"
Ưu: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Khuyết điểm: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Ưu: "I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine."
Khuyết điểm: "Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option."
Khuyết điểm: "Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt."
Khuyết điểm: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Ưu: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Khuyết điểm: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Ưu: "Comfortable seats. Quick boarding. No delays."
Khuyết điểm: "Again flights attendants were a bit dry."
Ưu: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Ưu: "once i was allowed to board the flight attendants were kind and apologetic"
Khuyết điểm: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Ưu: "I was welcomed and make right at home"
Khuyết điểm: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Khuyết điểm: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Khuyết điểm: "There was no one at the gate to keep us updated about the flight delay"
Khuyết điểm: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Ưu: "Things went ok"
Khuyết điểm: "The plane was old"
Ưu: "The movie screen was not working but fortunately no one was sitting next to me so I could move over a seat."
Khuyết điểm: "I would have liked a second cup of coffee as the coffee was better than most airplane coffee. No one appeared with refills, however."
Ưu: "Other passengers trying to make light of hectic situation."
Khuyết điểm: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Khuyết điểm: "Airline didn't take customs for an international flight into account when scheduling the flight. We had to wait over an hour for "customs" to attend to the arriving flight."
Ưu: "Landed safely."
Khuyết điểm: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Khuyết điểm: "Arrived in Charlotte and tried to get on an earlier flight to Richmond. Was willing to pay a change fee. Even though there were empty seats, I was told that change fee was unavailable for my reservation. I talked to 3 different people on the phone and was given 3 different reasons as to why. 3 different gate people also said there was nothing they could do and there were no supervisors to help. Another person at the counter (who I believe was a supervisor) was able to override and get me on the 2nd (of 3 flights with empty seats)."
Ưu: "Crew was awesome and attentive. Smooth flight and clean."
Khuyết điểm: "Mone"
Ưu: "The entire crew pre-boarding and in flight were extremely friendly and nice and seemed to have a good raport with each other. The last time I flew, I took Frontier from LGA to Denver and the staff on Frontier's flight were very rude and dismissive towards passengers. It was so refreshing to fly American Airlines and be greeted with warmth and professionalism by the staff!"
Khuyết điểm: "The only downside to the flight was the lack of music/tv."
Ưu: "Decent crew"
Khuyết điểm: "Seat pitch and comfort. Food utensils VERY flimsy"
Khuyết điểm: "Roomier Seats more isle space and comfortable seating. Better head sets"
Ưu: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Ưu: "Crew, snacks, entertainment"
Khuyết điểm: "Delayed:( Seats were so hard"
Ưu: "The details about the flight info"
Khuyết điểm: "THTe customer service at Charlotte airport were not friendly at all"
Khuyết điểm: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Ưu: "A bit more leg and knee room."
Ưu: "Crew was nice."
Khuyết điểm: "Some travelers was not good."
Khuyết điểm: "Small plane"
Khuyết điểm: "Nothing"
Ưu: "Boarding was earlier than schedule."
Ưu: "Staff, modern plane"
Khuyết điểm: "Seats where slightly small"
Ưu: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Khuyết điểm: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Ưu: "The leg from Denver to vegas was awesome"
Khuyết điểm: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Ưu: "Comfortable seating, plenty of leg room"
Khuyết điểm: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Ưu: "Crew great"
Khuyết điểm: "Wi-Fi charge sucks"
Ưu: "Courteous attendants and overall great flight"
Khuyết điểm: "The mixed trail mix, honestly that's all :)"
Ưu: "Boarding went smoothly."
Khuyết điểm: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Khuyết điểm: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Ưu: "Flight attendants were friendly."
Khuyết điểm: "The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind."
Ưu: "priority boarding; seat;"
Khuyết điểm: "snacks selection was limited"
Ưu: "Quick and easy boarding process; no lingering trying to sit."
Khuyết điểm: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Ưu: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Ưu: "on time and very polite.. good flight"
Ưu: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Ưu: "No long waits. Smooth travel."
Ưu: "The flight attendants were great."
Khuyết điểm: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Khuyết điểm: "Nothing not to like!"
Ưu: "On time quick flight"
Khuyết điểm: "Snack not much. No entertainment. Not much legroom."
Ưu: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Khuyết điểm: "Crew was not friendly. Snack did not taste good. Asked for hot tea but the stewardist was too focused on other things to hear me ask for sugar twice. I ended up with no sugar and didn't drink the tea. Upon departure, no one said "thanks for flying with us" or said goodbye. They were too busy with their own tasks. Delta does it better... No offense."
Ưu: "Everything went smooth."
Khuyết điểm: "None"
Ưu: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Khuyết điểm: "Aircraft is tiny and seats are narrow."
Ưu: "Best flight attendants!"
Ưu: "The flight was snooze and the flight staff were friendly!"
Khuyết điểm: "N/A"
Ưu: "I liked the snacks and I liked how I got to volunteer check my bag"
Khuyết điểm: "The seating room was extremely uncomfortable"
Ưu: "crew members."
Khuyết điểm: "got delay."
Khuyết điểm: "I got to the airport 40 minutes early. The flight was out at 6:20, I was there by 5:40. They did not let me print out a boarding pass. I could see the gate from the security line and the security line was EMPTY. There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! The ladies at United were straight up RUDE too. When I told the lady at the counter my name she rolled her eyes."
Khuyết điểm: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Ưu: "The snack"
Khuyết điểm: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Khuyết điểm: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Ưu: "Fast boarding, I time flight"
Khuyết điểm: "Tight seating"
Khuyết điểm: "I flew to Charlotte, NC last week from Houston with my husband for a funeral. The flight there went smoothly and we used the United app to check in and get our boarding passes. When it came time to check in for our flight home my husband was able to get his boarding pass, but they said mine was unavailable. Obviously concerned I called United. After being on hold for over an hour I was able to speak to a representative. I was told that I hadn't show up for my flight to Charlotte... so they had canceled the returning flight. Not only was I on that flight my boarding pass was scanned twice (one at security and once during boarding). The representative then told me to go to the airport the next day and "try" to explain what happened. I don't know if this was some sort of glitch in the system, but I was very concerned and upset that someone could be on a flight with no record of them being on the plane... and that I was having to spend 2 hours trying to figure out if I could go home after a very stressful day... during a time when I should have been with my family. The next day I had to show up the the airport extra early while the representative there tried to figure out how to reactivate my ticket. Overall, an awful experience... I don't think I will be flying with United again anytime soon."
Ưu: "Crew was fantastic, went above and beyond to ensure my comfort and satisfaction with every aspect of my flight."
Khuyết điểm: "My vehicle keys were removed from my checked luggage requiring to pay extensively to have a locksmith come to the airport the next day to create new keys. I slept in the parking lot due to the fact the locksmith could only open the doors and could not cut new electronic keys until morning. I am extremely enraged over this incident. I know the keys were contained in this article due to the fact that the Keychain was left on top, without keys. I could not imagine why someone would remove these keys from my Keychain that holds only those keys. I would like to hear your openion on the matter. Thanks, Alexander Kruse"
Ưu: "Great flight from Washington to GrandRapids! We flew into GRR on a evening where there was a winter storm advisory and had a smooth trip all the way. United had a very good pilot and crew that evening."