Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
Ưu: "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
Ưu: "There were movies."
Khuyết điểm: "too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break."
Ưu: "Everything. They are the best"
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "Good job"
Ưu: "Crew was amazing. But the seat could have been more comfortable."
Khuyết điểm: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Ưu: "Everything. Seat...crew...food...all of it."
Khuyết điểm: "Can't think of anything. All was great."
Ưu: "Nice cabin crews"
Khuyết điểm: "Should serve more water because it's a long flight"
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "Great value ,excellent and friendly service."
Ưu: "Great leg room even for tall person. Food is good and there's enough choices."
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Khuyết điểm: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Ưu: "Service and food was good."
Ưu: "Everything was great"
Khuyết điểm: "N/A"
Ưu: "comfort flight."
Khuyết điểm: "skipped snack service."
Ưu: "very attentive staff clean, comfortable plane with leg room"
Khuyết điểm: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Khuyết điểm: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Ưu: "We flew business class. Seats and service were fantastic."
Khuyết điểm: "Entertainment system was pretty good"
Khuyết điểm: "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
Ưu: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Khuyết điểm: "Almost nothing"
Ưu: "I love it."
Khuyết điểm: "none"
Ưu: "Korea Airlines is the best!"
Ưu: "Nothing at all"
Khuyết điểm: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Ưu: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Ưu: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Ưu: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Khuyết điểm: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Ưu: "Cabin crew was polite. Restrooms kept clean by the cabin crew"
Khuyết điểm: "Seat was hard."
Ưu: "Good time management"
Ưu: "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
Khuyết điểm: "Just a minor niggle, but if the seats were a little wider it would have been perfect."
Khuyết điểm: "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
Khuyết điểm: "The waiting and boarding procedure -- either at Bangkok Airport or at Seoul Airport, I forget which -- is a little unusual. A written description of this would have been helpful along with the boarding passes."
Ưu: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Just about everything"
Khuyết điểm: "In priority class the space was narrow when accessing the aisle from the window seat"
Ưu: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Khuyết điểm: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Khuyết điểm: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Ưu: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Khuyết điểm: "Refund policy"
Ưu: "The selection of fellow PAX, the cabin staff"
Khuyết điểm: "No supersonic flight"
Ưu: "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
Ưu: "tye food was amazing!"
Ưu: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Khuyết điểm: "Boarding and long waiting time after arriving at the airport"
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "It was nice to have a special meal (that I requested when booking the ticket). Otherwise, the comfort was fine."
Ưu: "Staff were all good and professional"
Khuyết điểm: "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
Ưu: "Flight arrival is earlier"
Khuyết điểm: "The food is not taste good"
Khuyết điểm: "Wine was not served cold"
Ưu: "The seat was so hard for a really long flight"
Khuyết điểm: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
Ưu: "Not so crowded. Proper lighting. Good landing and take off. Aircraft. Warm temperature"
Ưu: "Crew was very helpful and kind."
Khuyết điểm: "Improve entertainment.. more shows with subtitles ."
Ưu: "The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !"
Ưu: "To Vietnam"
Khuyết điểm: "None"
Ưu: "Efficient staff. Well mannered and easy to communicate with."
Khuyết điểm: "Nothing"
Khuyết điểm: "The crew was very rude and we were only served one meal"
Ưu: "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
Khuyết điểm: "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
Ưu: "Good service"
Khuyết điểm: "Food was okay"
Khuyết điểm: "No enough fruit to eat."
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "The crew was nice and friendly. The flight was on time"
Khuyết điểm: "The boarding is always disorganized. I didn't eat the food because it didn't appeal to me. The seat was lumpy and really compact."
Ưu: "Great food!"
Khuyết điểm: "N/A"
Ưu: "Perfect trip. Glad I tried this airline."
Ưu: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Khuyết điểm: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
Ưu: "The flight attendants were polite and very attentive!"
Khuyết điểm: "There was not any WiFi though it was advertised."
Ưu: "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
Khuyết điểm: "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
Ưu: "Overall fantastic trip. Food great, Seats great, inflight entertainment great!"
Khuyết điểm: "The pushy people on flight"
Khuyết điểm: "They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!"
Ưu: "Boarding was pleasantly quick relative to other flights I have been o"
Khuyết điểm: "Flight attendants made me it feel like they didn't want to be working there. Made me not want to ask for anything when I needed something"
Khuyết điểm: "Kindly Asiana airline"
Khuyết điểm: "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
Ưu: "Overrall Experience was very good. I told my other family members to always buy the tickets for Asiana airlines. Very Friendly staff."
Ưu: "When checking in, the agent upgraded me to an exit row for free, which Asiana sells as a "preferred" seat. The legroom was phenomenal and the seat next to me remained empty. I was in the first row of the economy cabin, so I was the first to get served during the meal time and the first to have the trash collected. The seat was comfortable and had ample padding, even though the armrests could not move due to being in the exit row."
Khuyết điểm: "When boarding, there is just one huge line with the entire flight lined up. Myself and a few other passengers just waited around the gate area until final call and then boarded, avoiding having to stand in the line that stretched to the next gate. The aircraft was an non-refurbished A330, featuring the old TV screens that showed entertainment in a loop. Good enough for a 2 hour flight, but any longer and AVOD would have been nice. Flight was delayed for 1 hour, we landed 1 hour late, but I still had enough time to make my connection."
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "The food selection is good and the service is tiptop. Highly recommend"
Ưu: "Great service, comfy spacious seats, decent meal service"
Khuyết điểm: "Food was a bit bland"
Ưu: "The crew was nice and friendly and efficient."
Khuyết điểm: "Business class seats don't lie flat completely and angle down so you feel like you are sliding down. Also the padding in the seats is horrible and uncomfortable. Also the entertainment is ancient!! Needs to be updated ASAP."
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Khuyết điểm: "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
Ưu: "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
Khuyết điểm: "Got sick from veg food"
Ưu: "Safe flight and crew was nice"
Khuyết điểm: "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "Great food Friendly staff Very affordable decent entertainment"
Khuyết điểm: "Cramped and a little uncomfortable. Smaller person 5' 3" 145 lbs. Would probably be uncomfortable for people of larger girth. Leg room was great!"
Ưu: "As expected, the crews' service were good. Comfortable seats and nice meals."
Khuyết điểm: "On the way back to Singapore, there was no entertainment in each seat. Didn't expect this and never experience from my previous flight with Asiana. There was the main screen in the centre but I can't choose and the lights were on all the way when I tried to sleep. Disappointed that they didn't inform in advance. People expect Asiana as same as SQ which provides full of new equipment such as personal screen on each seat."
Ưu: "That we were referred to the manager immediately with our concern."
Khuyết điểm: "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
Ưu: "Very comfortable seat (business class)"
Khuyết điểm: "Choice of movies was not that varied."
Khuyết điểm: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Ưu: "I liked the little blanket, that.s about it. Convenient arrival/departure times."
Khuyết điểm: "Food was skimpy. Counted three rude/bossy stewardess transactions. My Asiana flights used to be delightful. Now they are nothing special at best."
Khuyết điểm: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Ưu: "Crew, food, boarding"
Khuyết điểm: "There was no electrical outlet or USB port to charge electronic devices."
Ưu: "We took an air bus, which was very comfortable. The food was delicious and everyone had a personal TV. There was plenty of leg room."