Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
check-in in Manila it takes 2hrs very long line
Accommodating flight attendants. Good knee space. Good food.
Ưu: "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
Ưu: "There were movies."
Khuyết điểm: "too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break."
Ưu: "Everything. They are the best"
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "Good job"
Ưu: "Crew was amazing. But the seat could have been more comfortable."
Khuyết điểm: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Ưu: "Everything. Seat...crew...food...all of it."
Khuyết điểm: "Can't think of anything. All was great."
Ưu: "Nice cabin crews"
Khuyết điểm: "Should serve more water because it's a long flight"
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "Great value ,excellent and friendly service."
Ưu: "Great leg room even for tall person. Food is good and there's enough choices."
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Khuyết điểm: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Ưu: "Everything was great"
Khuyết điểm: "N/A"
Ưu: "comfort flight."
Khuyết điểm: "skipped snack service."
Ưu: "very attentive staff clean, comfortable plane with leg room"
Khuyết điểm: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Khuyết điểm: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Ưu: "We flew business class. Seats and service were fantastic."
Khuyết điểm: "Entertainment system was pretty good"
Khuyết điểm: "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
Ưu: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Khuyết điểm: "Almost nothing"
Ưu: "I love it."
Khuyết điểm: "none"
Ưu: "Korea Airlines is the best!"
Ưu: "Nothing at all"
Khuyết điểm: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Ưu: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Ưu: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Ưu: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Khuyết điểm: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Ưu: "Cabin crew was polite. Restrooms kept clean by the cabin crew"
Khuyết điểm: "Seat was hard."
Ưu: "Good time management"
Ưu: "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
Khuyết điểm: "Just a minor niggle, but if the seats were a little wider it would have been perfect."
Khuyết điểm: "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
Khuyết điểm: "The waiting and boarding procedure -- either at Bangkok Airport or at Seoul Airport, I forget which -- is a little unusual. A written description of this would have been helpful along with the boarding passes."
Ưu: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Just about everything"
Khuyết điểm: "In priority class the space was narrow when accessing the aisle from the window seat"
Ưu: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Khuyết điểm: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Khuyết điểm: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Ưu: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Khuyết điểm: "Refund policy"
Ưu: "The selection of fellow PAX, the cabin staff"
Khuyết điểm: "No supersonic flight"
Ưu: "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
Ưu: "tye food was amazing!"
Ưu: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Khuyết điểm: "Boarding and long waiting time after arriving at the airport"
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Crew are very nice. Am not used to eat Korean food. Thanks
Super smooth! I could not ask for more. Highly recommended airlines!
Ưu: "The service and the entertainment options."
Khuyết điểm: "Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight."
Ưu: "Charming and respectful crew"
Khuyết điểm: "Everything's ok"
Ưu: "Great food, nice crew."
Ưu: "Great crew and food."
Khuyết điểm: "Limited entertainment options."
Ưu: "Asiana crew was very cooperative and helping. The were fast and always bringing water and juice to passengers in 9.5 hrs flight. they were thorough in takeoff and landing preparedness."
Ưu: "The crew was great, food was great and the seats wider and comfortable !"
Ưu: "Food had great options, Crew was very friendly and efficient, toilets were kept clean, organized and stocked the whole trip - much better overall compared to my trip going to HK."
Khuyết điểm: "I wish there were more movie choices available, and that English subtitles were available even when watching a movie in English."
Ưu: "Good legroom in"
Khuyết điểm: "Food and entertainment"
Khuyết điểm: "More subtitled movies in English."
Ưu: "Leg room. Food was pretty good all things considered"
Ưu: "More or less the same entertainment selection, so I enjoyed the movies on this one as well."
Khuyết điểm: "The seats were awkward - my body curved inward on the seat."
Ưu: "on-plane service is good"
Khuyết điểm: "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
Ưu: "the beautiful and polite crew"
Khuyết điểm: "seats lack of cusion"
Ưu: "Glad to have food and drink on the flight. Airline flight attendants were superb on all 4 Asiana flights from Honolulu, Hawaii to Vietnam via Seoul, Korea that I took. Beautiful as well as super efficient and responsive to all requests. I felt "served" as a customer in the best sense of the word, something I have not felt for a long time on an airplane. Even through the flights were long and very full, the attendants were very professional and this made the flight seem shorter and more enjoyable. The economy seat had more legroom and seat space than most other airlines, which made sleeping/dozing much easier. Pillow and blanket too."
Khuyết điểm: "Food was so-so, except for the Korean dinner which was very good. I had to ask for a 2nd glass of wine - skimpy portions both times."
Khuyết điểm: "Poor leg room"
Ưu: "Great service. Comfortable seating."
Khuyết điểm: "More variety in foods available would be nice but whatever we did have was good."
Ưu: "I do like the Asiana airlines, they do arrive and depart as planned and they have a decent selection of food good service from the flight attendants. Pretty much, overall good experience in the plane"
Khuyết điểm: "I personally can't say I didn't like anything in the Asiana airlines. overall it's been a great experience"
Ưu: "i like how accomodating the crew was"
Khuyết điểm: "few new movies in the list"
Ưu: "Kind and professional service."
Khuyết điểm: "Food I like to have was run out so I had to eat whatever available."
Ưu: "On time arrival."
Khuyết điểm: "The seats were not too good, a bit outdated"
Ưu: "Great Staff from check-in, gate & flight crew"
Khuyết điểm: "The Meal: Should have had the Chicken instead i had the Beef Cheeks, What the hell are Beef Cheeks? If it doesn't look tasty i'm not usually going to eat it. The rest of the meal was great."
Ưu: "The flight from Seoul to Los Angeles was less than 10 hours. Asiana crew professionalism and courtesy are always excellent."
Khuyết điểm: "The long layover in Seoul-Incheon airport."
Ưu: "Meal was surprisingly fresh & tastey."
Khuyết điểm: "Seats not comfortable. Entertainment system minimal selection."
Ưu: "Entertainment was okay"
Khuyết điểm: "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."
Khuyết điểm: "... 3) Upon landing in ICN, a connections Asiana staff, instead of an apology, shouted "Hurry up, you are late". I was not late; Their plane was late! 4) In ICN, the connection flight was also delayed by half an hour. We arrived so late that I missed the last airport limo bus & was forced to arrange alternate, more expensive, transport to my lodging accommodations. 5) while in ICN, I experienced the same Curt conduct from Asiana staff!"
Ưu: "Soul to Los Angeles was very Good. I loved it. No complaints."
Ưu: "I have flown to china and back on this airline twice now. It is a very good airline. Flights were on time, and service was great. I would recommend it to everyone. My daughter just flew from china to here on it and she had a great trip."
Khuyết điểm: "It was all great, including the price."
Ưu: "Most comfortable seats we've ever experienced on an airplane. Quality entertainment, helpful and kind staff"
Ưu: "Everything nice service"
Khuyết điểm: "None"
Ưu: "the food, the plane ride the shows that were showing on the flight"
Khuyết điểm: "nothing"
Ưu: "The food was good, and the crew was friendly. Boarding was on time."
Khuyết điểm: "No leg room, no in flight entertainment."
Ưu: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Khuyết điểm: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Ưu: "Safe flight and crew was nice"
Khuyết điểm: "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
Ưu: "Halal food like fish or fried rice with egg would be a better options"
Khuyết điểm: "Rice porridge"
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
Khuyết điểm: "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."
Khuyết điểm: "The flight was late more 2 hours. The beverage didn't deliver usually and enough."
Ưu: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Khuyết điểm: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Ưu: "THE staff were really nice and kind."
Khuyết điểm: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
Ưu: "For the first time flying was impressed with everything . Crew was friendly and attentive."
Ưu: "Crew was attentive and the food for economy was good."
Khuyết điểm: "13 hour from Seoul to NYC and the crew never once went into and took care of any of the four bathrooms in the lower cabin in economy class. On the flight two weeks before from JFK - they did a great job on the bathrooms.On both flights there was no need for the constant interruptions telling us to put the seat belts on. Just turn on the light no need to make an announcements in two languages."
Ưu: "The staff were excellent and very kind and attentive."
Khuyết điểm: "In flight headphones were way too big"
Ưu: "I was extremely impressed with the quality of service on such a short trip. The food was great and the entertainment selection was excellent."
Khuyết điểm: "N/A"
Ưu: "service with a smile"
Khuyết điểm: "Little leg room, older plane w few video screens. Onboard app would be nice for entertainment."
Ưu: "Very nice staff. They make me comfort even When I bring my little girl ;)"
Khuyết điểm: "Nothing."