I have never ever experienced such a smooth flight quite like this since I have been flying to a lot of places in the world. Korean Air deserves to vote for the best airline among the best of the best.
화장실이 더러웠어요, 화장실이 개수가 많지 않아요
Khuyết điểm: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Khuyết điểm: "Good news from others."
Khuyết điểm: "The seat, the food, the services, the boarding could have been better!"
Ưu: "Food was good."
Khuyết điểm: "Not enough soft drinks and ice has to be asked for."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Ưu: "extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,"
Khuyết điểm: "none of the film choices really appealed to me, but I am picky!"
Ưu: "Cleanliness and more leg room"
Khuyết điểm: "Serve the coffee/tea with the breakfast/meal not after."
Ưu: "Clean, kind cabin crew & nice meals"
Khuyết điểm: "entertainment"
Ưu: "Not much"
Khuyết điểm: "Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time"
Ưu: "I liked sleeping"
Khuyết điểm: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Khuyết điểm: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Ưu: "The music of kpop"
Khuyết điểm: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Ưu: "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
Khuyết điểm: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Ưu: "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
Khuyết điểm: "The second meal wasn't the greatest but I think it was me not the food."
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Ưu: "I could not book my seat ahead of time on the Korean air website"
Khuyết điểm: "Middle seat stinks for a 15 hour flight"
Ưu: "Crews are excellent."
Khuyết điểm: "Toilet floors were dirty and wet."
Khuyết điểm: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Khuyết điểm: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Ưu: "quick flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
Khuyết điểm: "Food got me sick the next day. Wifi would have been great if available."
Ưu: "Excellent service and attention to detail. Flight Attendents were courteous, friendly and eager to please."
Ưu: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Ưu: "Korea Airlines is the best!"
Ưu: "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Ưu: "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
Khuyết điểm: "Great flight! Great service! Great food!"
Ưu: "Safe flight"
Khuyết điểm: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
Ưu: "I liked the fewer seats. Ready to get out of."
Khuyết điểm: "Constant turbulence made going to the bathroom troublesome"
Ưu: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Ưu: "Food. Polite crew"
Khuyết điểm: "Not enough movie options"
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Khuyết điểm: "Flight was delayed."
Ưu: "Clean rest rooms Friendly attendants comfortable leg room"
Khuyết điểm: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ưu: "Power outlet under economy seats"
Ưu: "I paid a fair price and got very good service. Seeing there were only middle seats available, the person at the check-in counter gave me the option of an exit row seat with lots of leg room. Slippers, toothbrush, blankets and pillows for everyone, nice meals with Korean and Western options. Wine with dinner. Two checked bag allowance included for American bound flights. The service held up to its reputation as excellent, and the flight attendants are friendly and helpful."
Khuyết điểm: "The plane only had two bathrooms for the entire economy class. The in-flight movie selection was terrible (although everyone on the plane had their own screen)"
Ưu: "The flight was on time and the food was acceptable."
Khuyết điểm: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Ưu: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ưu: "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
Ưu: "Food Comfort in seatting"
Ưu: "Everything,crew was great, food was decent"
Ưu: "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
Ưu: "Excellent entertainment selections on the flight."
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Left late I am glad I did not have a connecting flight
I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️
They are all good,but can’t compare with Japanese airlines
Ưu: "Simple check in and boarding, right on time."
Khuyết điểm: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Khuyết điểm: "I am satisfied with AA overall."
Ưu: "crew was professional, attentive and polite"
Ưu: "The food the service and flight was great"
Khuyết điểm: "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
Ưu: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Ưu: "i cancelled my flight and still have not got my money returned"
Khuyết điểm: "I dont have my return but you take it right away"
Khuyết điểm: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Ưu: "That I probably won’t have to deal with AA for a while."
Khuyết điểm: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ưu: "On time Cleanliness"
Khuyết điểm: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Ưu: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Khuyết điểm: "None"
Khuyết điểm: "Selections of movies"
Ưu: "Fast Service , cheerful Members , and positive Vibes all the time."
Ưu: "Service was exquisite."
Khuyết điểm: "No complaints."
Ưu: "The flight attendants were amazing, caring and helpful."
Ưu: "Politeness. It definitely stands out."
Khuyết điểm: "Coffee. It just didn’t taste good to me. But they had wine!"
Ưu: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Khuyết điểm: "Nothing"
Ưu: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Khuyết điểm: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Awesome experience, nothing like any other. Will fly again."
Ưu: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Khuyết điểm: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Ưu: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Khuyết điểm: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Ưu: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Khuyết điểm: "Nothing! No complaints here"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Khuyết điểm: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Ưu: "Enjoyed the greeting, politeness and food"
Khuyết điểm: "More English speaking would be preferred"
Khuyết điểm: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Ưu: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
Ưu: "that it was actually flown by JAL not china southern"
Khuyết điểm: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Ưu: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Khuyết điểm: "Everything else ok"
Ưu: "Premium Economy had good seating space and leg room."
Khuyết điểm: "No wifi access"
Ưu: "Best and consistent service."
Ưu: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Khuyết điểm: "Nothing"
Ưu: "The bathroom is super clean."
Khuyết điểm: "Maybe you can make some alterations with your meal offerings."
Ưu: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Ưu: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Ưu: "Clean and comfortable."
Khuyết điểm: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
Ưu: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Ưu: "Great 12hr flight"
Khuyết điểm: "Loved everything!!"
Ưu: "Wonderful crew..nice plane and comfortable seats!"
Khuyết điểm: "No inseat power or usb on the monitor"
Ưu: "A quiet, quick and on time flight in a small plane with a competent crew - just as expected!"
Ưu: "Very nice flight attendants. Good meals"
Excellent service and food onboard! Thank you, ANA!
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Choice of movies were limited
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Ưu: "Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service."
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ưu: "Crews are friendly"
Khuyết điểm: "Need more food"
Ưu: "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
Khuyết điểm: "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
Khuyết điểm: "Lousy food taste bland out of date movies"
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ưu: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Khuyết điểm: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Khuyết điểm: "Nothing"
Khuyết điểm: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Ưu: "Staff and crew were great. Very accommodating."
Khuyết điểm: "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
Ưu: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Khuyết điểm: "Internet was more expensive than it should be"
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Ưu: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Ưu: "Service was excellent. Crew did not accept tip. Food could be better."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Khuyết điểm: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Ưu: "Great service and crew. Boarding was quick and efficient."
Khuyết điểm: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Ưu: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ưu: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Ưu: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ưu: "A nice crew and service very friendly."
Khuyết điểm: "The transfer walking to long."
Ưu: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Khuyết điểm: "Everything was good. Only thing I could say is the plane felt outdated."
Ưu: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Khuyết điểm: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
Ưu: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ưu: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Ưu: "Good service and not too long of a wait to board the plane."
Khuyết điểm: "Plane was hot and a lot of food but it wasn't very good."
Ưu: "Very pleasant. I upgraded to economy plus so that was a bonus."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Khuyết điểm: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Ưu: "Very attentive, professional crew."
Ưu: "Great service, I'd definitely fly again."
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Ưu: "very good service comfortable seat"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Khuyết điểm: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Ưu: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Khuyết điểm: "Not much all good"
Ưu: "The staff were polite and highly professional. It was an enjoyable flight."
Ưu: "Good service."
Khuyết điểm: "Flight was congested."
As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
Food was horrible. Flt too crowded. Dirty bathrooms.
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
Got me to the destination, long delayed.
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "the crew is fine. The seat was OK standard."
Khuyết điểm: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Ưu: "Amazing crew, great seating area and tasty menu."
Ưu: "Excellent crew and very well dressed and always smiling"
Khuyết điểm: "The lights were switched off for a very long time. That can be avoided"
Khuyết điểm: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "Crew was attentive."
Khuyết điểm: "The entertainment was rather limited."
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."
Ưu: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Khuyết điểm: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Khuyết điểm: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Ưu: "The service is exceptional!"
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Quick boarding. Great entertainment system Good staff"
Khuyết điểm: "Not comfortable seats"
Ưu: "The trip was horrible we have to sit separately three places."
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "Food"
Ưu: "Efficient, comfortable."
Ưu: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Khuyết điểm: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Ưu: "Service by the crew was great"
Khuyết điểm: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Ưu: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Khuyết điểm: "Nothing bad to say about this flight. Great airline."
Ưu: "The service crew served us well. They are friendly and helpful"
Khuyết điểm: "Too many Indian movies"
Ưu: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Khuyết điểm: "Nothing"
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "Efficient boarding and arrival"
Khuyết điểm: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Ưu: "evening meal was delicious"
Khuyết điểm: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Ưu: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Khuyết điểm: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ưu: "Nothing specific"
Khuyết điểm: "No real dramas"
Ưu: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "everything, excellent job"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "Staff on board were lovely."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Khuyết điểm: "None"
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ưu: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ưu: "Lots of movie and game options"
Khuyết điểm: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Since it was a long journey should have better service and address all comfort and concerns for passengers.
Except for the missing baggage everything is excellent.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Kayak/Qatar Airways tore one of my bags. I'd like compensation for it. Also, the check in at Chicago was time consuming and tedious owing to RT PCR checking. That should be made more efficient. Likewise, the check at Mumbai airport.
Khuyết điểm: "Having to wear The face vizor is silly"
Khuyết điểm: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Ưu: "Amazing staff, clean plane, good food, comfortable seats in business"
Khuyết điểm: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Ưu: "All okey except earphones issue .. doesn’t works to be connected"
Ưu: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Khuyết điểm: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Ưu: "Response is the same as above"
Ưu: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Khuyết điểm: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Ưu: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Ưu: "Everything was good"
Khuyết điểm: "Veg Food"
Ưu: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Ưu: "Good service/Crew food quality and choice good."
Khuyết điểm: "Need more choice of British TV Programmes rather than American"
Ưu: "The service was excellent & food satisfying."
Khuyết điểm: "The liquor variety could be better."
Ưu: "Attentive service - woke me up before landing (as instructed) and served a meal."
Khuyết điểm: "Boarding on Doha was chaotic"
Ưu: "Hotel to freshen up was great idea"
Khuyết điểm: "Visa took forever. Ended having only 2 hours at the hotel"
Khuyết điểm: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Ưu: "quick eficient"
Khuyết điểm: "long flight"
Khuyết điểm: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."
Ưu: "Flight was good n easy"
Ưu: "Best service ever from the crew. Flight on time."
Ưu: "The Qatar Airways price."
Khuyết điểm: "Horrible customer service."
Ưu: "Confi and relaxed atmosphere"
Ưu: "best airline food ever"
Khuyết điểm: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Ưu: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Ưu: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Ưu: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Khuyết điểm: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Ưu: "Nothing at all"
Khuyết điểm: "Everything"
Ưu: "The crew were all lovely + meals were excellent."
Khuyết điểm: "Norhing really"
Ưu: "Flawless boarding, service, food and arrived 30 minutes early."
Khuyết điểm: "Nothing"
Ưu: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Khuyết điểm: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Ưu: "Staff was very friendly and food was very good."
Khuyết điểm: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Ưu: "Excellent customer service, smooth boarding, good food."
Ưu: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The boarding process was simple, food was ok."
Khuyết điểm: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"
Ưu: "Liked the entertainment options with a large movie catalog."
Khuyết điểm: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Ưu: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Khuyết điểm: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."