The cabin crew was mediocre and were not cheerful at any time! Food was very mediocre compared to other Gulf airlines. Seats in economy was reasonable. My baggage didn’t arrive at the final destination and the local staff were not customer friendly in helping out. I hope my baggage arrives! Would still recommend the airlines if you want a decent connection to India or elsewhere.
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
Ưu: "Very organized flight , staff , etc"
Khuyết điểm: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Khuyết điểm: "Not a lot other than better choice of movies and music. Super airline as always"
Ưu: "Amazing staff, clean plane, good food, comfortable seats in business"
Khuyết điểm: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Khuyết điểm: "It was outstanding service !!!"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Refund my ticket"
Ưu: "Liked comfort and srvice"
Khuyết điểm: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Ưu: "all are nice"
Khuyết điểm: "nothing but avoid bread"
Khuyết điểm: "None"
Ưu: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Khuyết điểm: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Ưu: "great service from flight attendnants."
Khuyết điểm: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Ưu: "Excellent service. Excellent quality of food."
Ưu: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Khuyết điểm: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Ưu: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Khuyết điểm: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Ưu: "Helpful crew"
Khuyết điểm: "Food quality and quantity Cramped seating"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Khuyết điểm: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Ưu: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Ưu: "The Qatar Airways price."
Khuyết điểm: "nothing"
Ưu: "Not much really."
Khuyết điểm: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Ưu: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Khuyết điểm: "seat was not much comfortable"
Khuyết điểm: "My screen was not working."
Khuyết điểm: "horrible customer service at the airport. very unaccommodating."
Ưu: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Ưu: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Khuyết điểm: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Khuyết điểm: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."
Ưu: "Flight was on time ."
Khuyết điểm: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Ưu: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Khuyết điểm: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Ưu: "Very friendly flight staff."
Ưu: "I will fly Qatar again"
Khuyết điểm: "Still stuck in Doha! Flight hasn't happened yet!"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "The crew, the food overall experience was excellent. Special thanks to two crew members Mohammad and the other crew she was from India. I got her name unfortunately lost the paper with her name. Her name stars with G or C I think.Thank you for the excellent service."
Ưu: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Khuyết điểm: "The entertainment system is poor. Hardly any movies/shows worth watching."
Ưu: "Crew were helpful. One even helped me with my carry on bag. A male crew helped me carrying my bag thru the stairs very kind person. I will fly with qatar airways again. Very good experience"
Ưu: "Services by the staff is good."
Ưu: "Absolutely excellent service. Best airline I've flown with. I will go out of my way to fly with Qatar Airways next time."
No leg rest on seats in business class. Its absurd.
Nothing more to add as overall experience during the journey is rated as 'Excellent'
Boarding process was most organized and efficient than any other airline I’ve flown. Service on board is ALWAYS top notch. I go out of my way to fly Emirates.
Ưu: "I had to pay two tickets for same flight from Islamabad to San Francisco and going from San Francisco to Islamabad it’s been cancel and I am fighting for my money back they don’t want to refund it"
Khuyết điểm: "I love Emirates"
Ưu: "I moved from Economic class to business with my skywards in 2 minutes"
Khuyết điểm: "Better food on business class"
Ưu: "Crew was a little curt in giving instructions - open that window ma’am"
Khuyết điểm: "I requested the meal a little later cause I was asleep... but she said not possible. I would e been ok with a cold meal a little later cause I wasn’t feeling well. Would’ve appreciated a little understanding."
Khuyết điểm: "The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Khuyết điểm: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Khuyết điểm: "Breads must be at least warm. The breads were frozen."
Khuyết điểm: "Laptop bags are not allowed at New Delhi Airport. Only one carry on is allowed with no laptop bag. These are not Emirates policies. New Delhi airport has its own policies. Highly frustrating at that moment because these are not the baggage allowances anywhere else in the world"
Khuyết điểm: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Ưu: "Nothing specific"
Khuyết điểm: "I was specifically asked for the vegetarian food n mentioned that I am highly allergic to the eggs....in spite of that no vegetarian food was served till I asked the staff about my food...i was told that there is no vegetarian food for me....n at last I was served with very basic food .....not at all good...i could not eat that n stayed hungry n could not even sleep due to headache n acidity This FOOD experience was extremely Disappointing"
Khuyết điểm: "My seat was booked on Ile. it was chanded to window which I hate"
Ưu: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Khuyết điểm: "All good even on a full 400 passenger flight!!"
Ưu: "Food is good . Service is good"
Khuyết điểm: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Ưu: "The food was very delecious and the crew was very friendly."
Khuyết điểm: "Staying seeting with no chance to raise my leg was not comfortable."
Ưu: "I liked how professional and attentive the crew was."
Khuyết điểm: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Ưu: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Khuyết điểm: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Ưu: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Khuyết điểm: "Just the coffee was terrible lol,"
Khuyết điểm: "Service was very poor,. Not enough employees or lack of interest."
Ưu: "Crew, newer aircraft, leg room, entertainment choices"
Khuyết điểm: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Khuyết điểm: "Emirates checkin staff in India charging fees unnecessarily. Don’t know it is Emirates decision or Indian staff . I hate to travel again through Emirates ."
Khuyết điểm: "movies selection"
Ưu: "Crew is very friendly, food is good, seating is proper, entertainment and ease of access are well provided."
Ưu: "Once on the flight everything was great! Flying stars"
Khuyết điểm: "Online check-in was a horrible experience and a waste of time. I was never able to check in before getting to the airport. Website kept kicking back errors when trying to check in."
Ưu: "Beautiful planes, clean, crew members very cordial and attentive. Entertainment rock solid as always."
Khuyết điểm: "Stuff slightly young and overly cordial, sitting at exit row and people were allowed to loiter by the service pass, chatting etc. Crowded flight mgt justify the above."
Ưu: "The staff & the service"
Khuyết điểm: "The entertainment set up was dated and malfunctioning"
Ưu: "I love business class the best"
Ưu: "The service was wonderful"
Ưu: "Times were great! Food was decent for airline food comfortable seats great selection of movies"
Khuyết điểm: "I liked everything"
Ưu: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Khuyết điểm: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
Ưu: "Crew very good"
Khuyết điểm: "Too cold. Food not very good"
Ưu: "Lots of movie options"
Ưu: "Great staff from checkin to service On board"
Khuyết điểm: "Food - wine poor too"
Khuyết điểm: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."
Ưu: "Lots of leg room in a very comfy seat. Great cabin service from friendly and helpful cabin staff. Great entertainment options. Thankyou"
Ưu: "Good entertainment, spacious seating and a friendly staff."
Khuyết điểm: "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"
Ưu: "great ICE programming"
Khuyết điểm: "very infrequent drink service and erratic requests response for drin ks"
Ưu: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
Ưu: "Everything I have come to expect on Emirates Economy, except for boarding and disembarking the aircraft involving bus journeys - and the condition of my suitcase on arrival."
Khuyết điểm: "1. Use of buses on departure and arrival. The length of the bus journey from the terminal, in a vehicle with no seats, made me suspect we were going the whole way to Geneva by bus. 2. Don't know whether Fly Dubai or Emirates are to blame but my suitcase (a top grade modern Samsonite) was a mess by the time it reached Geneva, with rubber seal on one side of the zip peeled back and almost off. Why can't airlines and terminals ensure baggage is treated with care and respect?"
Khuyết điểm: "There was a group of teenagers sitting in 8 seats in two of the middle rows right next to me. They spent the whole flight climbing all over the seats and each other. They were very loud, often banging into other passenger's seats, and leaving their stuff in the aisle where people were tripping over things as they walked by. They were really inconsiderate of other passengers - many of whom were trying to sleep on a 13-hour flight. It would have been nice if the crew would have told them to be quieter and more respectful of other passengers."
Ưu: "Overall the service and the food provided made for a good flight"
Khuyết điểm: "My flight seat assignment was changed without my knowledge"
Ưu: "Overall the service and the food provided made for a good flight"
Khuyết điểm: "My flight seat assignment was changed without my knowledge"
Ưu: "Flight staff good attitude, condition of airplane"
Khuyết điểm: "On the 15 hour flight Dubai to LAX, Only one hot meal was served, plus later, a sandwich. I'm a thin girl and barely found the food sufficient - imagine the men!"
Ưu: "الشكر للاماراتيه على مجهوداتها الكبيره"
Khuyết điểm: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"
Ưu: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."